team member

assistant restaurant manager

assistant store manager

team assistant

order picker

Rutters

Working for Rutter’s for 2 years, this is what I have experienced.. their zero tolerance policy essentially does not exist. They do not care about how their employees are treated. What they care about is budgeting, hours, and having outstanding customer service. Sales is their top priority. They set their expectations very high. All their efforts have definitely been for the success of the company. As i started working there 4 years ago, i know a lot has changed since then, including pay. But there are several things im sure have not changed. Harassment in the workplace is an issue and goes unnoticed. Management has too much weight put on their shoulders. They are on-call 24 hours. The store does not close for anything. It is open 365 days a year, does not close for holidays or weather, no matter how bad it is. If you get stuck there, you are stuck there. If someone calls off, you get called in. District managers are not always super friendly.  
I was not aware that I had paid sick days off that I could use or PTO. I always took unpaid time off. Using kronos and trying to accessing the handbook and other policies was very difficult.  
In my opinion, 3rd shift employees should never be working alone. There should be 2 people working in deli and 2 people working at front counter, especially on the weekends, for success. One person is not enough. 
Part-time employees struggle to get 40 hours a week. Full-time associates are rare to come by while management works 45+ hours a week. Older managers tend to stay in their office all day, while younger managers usually try to help with chores and customers. It is a lot. Very fast paced. But you will also meet some of the best people you’ll ever meet in your life. The regular customers were incredible people to know and my co-workers were my best friends. It was a second home regardless of the negative outcomes. But it is not worth the stress. I hope that many aspects of Rutter’s work life has changed since my time with them. 

if your not well liked by the higher ups they'll paint a false picture to get you out, or if you don't mind covering shift after shift, after shift than you can have the amazing opportunity of being an assistant manager who works a weekly rotating schedule, one week first shift, the next second shift. Rutters squeeze's their stores with a specific payroll budget that literally leaves everyone running to accomplish their jobs. they were once an amazing family owned business that was very grateful to its managers and the ones who truly executed their idea of what a "Truck stop" with a "Restaurant" looks like. Sorry upper management, they're fast food restaurants at best. foods good, if and when they can procure the same item without going through three weekly substitutes. The overall picture here, is rutters solution to the horrible work life balance you have as a store manager or restaurant manager is to throw as much money as they can afford at you. This type of strategy wont last forever. The next generation is up to bat soon, and I'm sure it'll just be easier for them to sell their company publicly and sit tight on the board because as you continue to loose the culture that made your company so amazing to work for in the first place, you continue to loose what made you successful. I would not suggest rutters to anyone as a team member unless you know the store manager and you know they pull their weight as well and treat their employees with respect and dignity. I would NEVER encourage anyone to apply to Rutters as a Restaurant manager nor a Store Manager.  

work day can range from 8-12 hour shifts. There are no breaks or even lunch breaks for that matter. If you try to eat be grateful if you have a nice co-worker who will let you sit and eat. Usually you have to eat in between every customer. If you bring food and a line forms, your food has to wait no matter how many hours you have already worked or how hungry you are. If you smoke you are in luck because then you can go out for 5 min every 2 hours. They say non-smokers can go out every 2 hours, but if something needs done that takes priority. Usually non-smokers will never get breaks. Management hold things against you such as any requests off. If requests off happen your hours will be cut for the following few weeks. The pay does start out decent, and they say every year you can get a .20-.25 raise. Truth of the matter is management will never give raises to all employees. Unless you have a doctors note don't expect anyone to cover your shift, not even the manager. Many people who do have doctors notes and can't work instead of the manager covering the shifts he will make other workers do it even if they are at 40 hours before the shift needs covered. Most co-workers are easy going but a select few will refuse to cover shifts if ill. The hardest part of the job is dealing with management. Even if you go to a higher authority they will usually just agree with the store manager. Some customers are really rude. I have been cussed at multiple times about gas prices and the prepay for gas policy. The most enjoyable part is interacting with the regular customers.

I’ve worked at companies that have horrible management before but I can honestly say that Rutters really takes the cake. The way they handle COVID is the biggest joke. I told then I came in close contact with multiple people and that I wanted to go on a leave until I got my results back and they said “If you’re not experiencing symptoms you can still come in, some people get exposed and don’t get it” as if that somehow alleviated the fact that I possibly COULD have had it and before I even got tested their immediate response was basically “you’re not sick now, come to work”. They don’t take the welfare of their employees seriously IN THE SLIGHTEST. They’re constantly understaffed meaning the people that are working there get swamped with hours, barely having a break each week. Their benefits are garbage, they don’t even offer 401K unless you’re full time. They don’t take employee concerns seriously, and if you call off just expect to be asked 1,0000 questions and have them try to guilt trip you into coming into work, even if you’re calling off with probable cause. The only pro about this job is the fact that it’s close to where I live so I don’t have to pay for transportation to get there, as I don’t currently drive. Bottom line please avoid working here unless you want to be worked like a dog, with barely any benefits, under a company that doesn’t care about anything but how much money they make.

What is the best part of working at the company?
Marketing hype of friendly service, good prices, best fuel, free drinks while working but no discounts on food / other purchases.

What is the most stressful part about working at the company?
Mismanagement from the store level up to the corporate levels. Managers actually do less work and make far more money compared to employees and even assistant store managers. Discrimination and Harassment is one of the worst daily habits by all levels of management.

What is the work environment and culture like at the company?
Unfriendly management team from the store to corporate levels. They will lie and cheat you out of everything possible to make an extra dollar. Most of your time, you will be watching your back for someone to stab you by lying and cheating their way into friending management. Stressful work conditions are a daily occurrence.

What is a typical day like for you at the company?
Checking out customers or serving overpriced subpar food to customers and own employees. Cleaning the store daily, stocking, performing busy work when often times there is actually not a lot to do. If you can play the game of making yourself look busy - then you can float by a little easier.

I've worked at two different Rutter's, on both second and third shift. At both stores the expectation level for me was extremely high. They like to hire a bunch of young schoolkids that don't work and won't stay off their phones, while pinning all of the responsibility for the shift on the older workers. Customers are rude, coworkers are rude, policies are ridiculous and over-enforced, and the workload is very unevenly distributed.If you do your job well, calling off becomes near-impossible, they don't care at all about your well-being, and they guilt trip or force you in to staying late, coming in on your days off, or coming in early when the employees with low expectations call off.

You can be written up for having less than $5 more in your drawer at any time than policy dictates during a surprise inspection. You can be written up for your cheap name tag falling off during a surprise inspection. You can even be reprimanded during a surprise inspection for your coworkers not being able to do their jobs sufficiently, even though you are not a manager and therefore shouldn't be held responsible.

Great place to work if you start off badly and put in no effort. The managers will just make the older employees do your stuff in addition to theirs, and then your job will be super fun and easy and you can get paid to sit on your phone all day.

My work mornings would begin at 6 when I clocked in. If I had been assigned to the register then my day would consist of taking care of customers, cleaning the store, and stocking shelves. If I had been assigned to the deli my day would consist of making customers' orders, prepping the food, making coffee, cleaning the deli, and stocking the deli areas. In the seven years I worked there Rutter's taught me how to multitask and manage my time. When I first started working there I worked second shift and didn't see too much of my management but they always worked with me when I needed help. After about two years we got new managers and they were the best I have ever known! Our store had become something of a family and I loved going to work! Towards the end of my employment we, again, changed mangers and many things changed but my co-workers and I continued with our little family. Because there was a lot that was expected of us, the hardest part of the job was making sure that everything was done right while taking care of the customers. The most enjoyable part of the job was the closeness that I had with my co-workers and customers. No matter what type of day I had been having they were always there to cheer me up and make my day better!

Working at Rutter's is very fun. There is always something to do and co workers are a blast to work with. The best part is always being able to fix or answer a costumer's question. Weather it was from my knowledge or calling someone for help. Either way someone was there to help and do it right. There is always someone to listen to your problems and opinions on something. You can always express your feelings and suggest a different way to do something. For example, writing down dates of when things expire for a month so you don't have to look over shelves every night.
I have learned how to do a lot. I now know how to to inventory and run a advanced cash register. Ive learned how to stock shelves based on FIFO (First in First Out). I've learned how to handle different situations under pressure and in a time limit.
The hardest part of the job sometimes is getting all chores done in the time period were given. Some days are busier than others and that makes it more difficult to get the job done completely.
My favorite part of the job is the costumers and making sure they leave the store happy and satisfied. The customer always comes first and knowing that I have helped someone or made their day makes my day and makes my job more enjoyable.

I worked at two Rutters; one for over a year that was a great experience, and one for less than a week that was terrible. At the good one, there was a real sense of teamwork. The assistant manager was awesome and allowed us to have input into what chores we wanted to do each day and we were able to work with each other to help each other our if someone was not up to doing something. At the other Rutters, no one was allowed to do anything without the store manager telling us specifically, and we had no input. My only beef with Rutters corporate is that they have a policy that assistant managers have to be full-time at a minimum of 45 hours a week and work 1st and 2nd shifts, so even if you are a stellar employee and your store manager wants to give you more responsibilities, you basically can't move up at all if you are unable to give your entire life to the job. I eventually left for that reason- I got so bored and wanted to do more challenging things, but wasn't prepared to spend my entire life there. Loved my co-workers and assistant manger so much, though. They were amazing.

A typical day at work consisted of being on time and being able to prep all the food and machines before work.  Learning to trust others with tasks and working as a team with others on tasks was something that I definitely benefitted from while working at Rutters.  I learned to multi-task and be efficient with my time.  Learning to use priority to order my tasks was another benefit.  When I started this job I was a sophomore in high school and working with people from different backgrounds and age groups was new to me.  I played sports but working with people who I had no prior experience with I was sure how it would work.  I ended up making friends there and the management was great.  The shift leaders who trained me were fantastic and I was eventually tasked with training new people when they were hired.  I learned how to work with others in an environment that was completely new to me.  It was a great learning experience and I grew a lot from this.  Picking up on new skills became relatively easy to me and I apply that in college now.

Top Job Titles	Average Salary
Team member 190 salaries reported	$18.00 per hour
Assistant restaurant manager 74 salaries reported	$23.61 per hour
Assistant store manager 79 salaries reported	$23.22 per hour
Team assistant 6 salaries reported	$19.21 per hour
Order picker 1 salary reported	$25.30 per hour

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