flight attendant

Ryanair

Working as a customer service agent for Ryanair entails handling diverse inquiries and concerns from passengers. Responsibilities include managing reservations, addressing complaints, and assisting with booking changes. The role demands resilience and adaptability to handle high-pressure situations, as well as excellent communication skills to interact with customers from various backgrounds. Despite the fast-paced environment and opportunities to engage with people, the job at Ryanair comes with challenges. Some agents may find it demanding to meet the airline's stringent policies and address customer dissatisfaction promptly. Furthermore, the job's satisfaction rating of three stars out of five suggests a mixed experience among employees. While the role offers valuable experience in customer service and the aviation industry, it may not fully align with personal expectations or provide sufficient support and job satisfaction for some individuals. Overall, working as a customer service agent at Ryanair offers both rewards and challenges, reflecting a diverse range of experiences among employees.

Fair salary and a good company for people wanting to start a career as cabin crew and gain experience. Bad management, the company doesn't really care about you or listens to your requests. Such as base preferences. You can wait to be transferred to your preferred base forever while they recruit new cabin crews to send there. They also don't care about your language skills to allocate the base. Like a German speaking person can end up in a random base in europe where no german is spoken. I believe it would make both the cabin crews but also the passengers life much easier if the personal onboard could speak not only english but also their homelanguage. If you take vacation they subtract some money from your "basic salary".


Working within a 4 person team that is quick-thinking, hard-working and customer focused, you will ensure that our customers are provided with a safe, relaxing and secure experience as they travel to over 230 destinations from our 90 bases.
Our recruitment and training partners are currently recruiting for positions across our expanding network. We currently have over 9,500 Cabin Crew who are responsible for maintaining the highest industry safety standards whilst providing a best in class customer service experience to our guests. If you enjoy travelling, meeting new people and have excellent customer service skills then this could be the perfect career move for you!

My audit review speaks for its self. Ryan Air is a very good company to work for. Upon generating an audit review, it explains the high level of managements interest to safety, Keeping good employees, providing competitive pay and benefits. The company provides very good training for its employees. The company management cares for their employees, especially if one becomes ill.

What is the best part of working at the company?
Friendly place, regular hours, 


What is the most stressful part about working at the company?
Yearly accounting stuff, last minute 

What is the work environment and culture like at the company?
It’s a friendly atmosphere, long term workers 


What is a typical day like for you at the company?
Some days can be slow but most are fast

Working at Ryan Air was my culture with my own culture depending on our performance of all of us in the company. If offered a job in the company I would go back anytime. Great company for aviation to work with.

Pros: 
- 5/3 roster and Home stand bys
- Good training
- 95% Nice colleagues
- Improvement of English skills

Cons:
- Up to 12 h work shifts & 4 sectors in the air, which are quite tiring
- Waking up at 3-4 am one week, then getting home at 11-12-01 in the night the next. 
- Pressure for SALES.

The company doesn’t care about you and especially on summers the workload is very stressing.
Payment depends on the country but generally is not the best, comparing to other companies also.
Good side is that collegues are generally nice as it’s a young enviroment

The two senior management are disgusting to work for and ruining the work place they have never had any training to be in that position and treat there staff in the worst possible way. 

I don't recommend to anyone. There are no development opportunities, the CEO and management are really harsh and bullies, very toxic environment, no one cares about employees opinion, the whole company is whole is rules with an iron fist. 

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