teller

personal banker

customer service representative

lead teller

retail sales associate

S&T Bank

A typical day would start with opening the branch's' drive thru, and working on the ATM deposits. After working on the morning ATM deposits we would open to the public and help with any transactions they needed done. Through out the day we would work with our customers and one another to make sure that all was done properly including dual control, and shutting the drive thru down for the day. 

I learned a new banking system and the certain procedures that this particular institute used.

Management was wonderful. Our manager made sure that we were taken care of but still followed regulations. She would find ways to give us initiative for keeping up the good work that we all did.

I mainly worked with the women in the drive thru but everyone including those who worked in the lobby were hard workers. There were your typical people who liked to slack off and complain but they were far and few between.

The hardest part of my job was studying for my certification as a teller while working with customers. This particular branch was extremely busy so it was very hard to work on the paperwork they wanted you to fill out before the certification exam.

I loved working with the ladies in the drive thru. I had worked with them all several years before. I was welcomed back with open arms and it was as if I had never left. We would all laugh and have fun during the day which made the work day pass that much faster.

The day consists of waiting on banking customers with their monetary transactions, account inquires, product needs, and maintaining these relationships.
The branch's daily assets and general ledgers have to be balanced while also keeping current with the proof work and customer needs.

While at the branch I learned time management and multi-tasking is critical. You have to be able to wait on customers while keeping the transaction balanced, validating the identity of the customer, and making sure the transaction is legal all in a few minutes.
During the afternoon is also when the assets (vault,ATM, coin and credit card machines) needs balancing.

Immediate supervisors and managers are very much involved and provide the support and motivation the team needs to succeed. By creating this supportive atmosphere my peers and I are able to get along and work peacefully beside each other.

The most difficult aspect of branch level operation is the retail and selling environment.  Being held responsible for a customer's decision to open a new product or loan is taxing.  It is not easy trying to sell a loan to someone who does not have a need or want for one.

The people I work with are the most enjoyable part of my working experience.  The kind and caring attitudes made it possible to foster close friendships.

What is the best part of working at the company?
There are many great employees working for this company/department; unfortunately, they are often overlooked by elitist management.  

What is the most stressful part about working at the company?
Lack of training; lack of guidance; lack of management with any true knowledge of their department or decisions that impact their departments; lack of responsibility and the overwhelming attitude of "pass the buck"

What is the work environment and culture like at the company?
From my experience in the mortgage department, the environment is one devoid of any responsibility from management to train their employees, yet all the blame is pushed onto the lower-tiered employees.  Managers also do not seemingly have any training as best practices or how to efficiently structure processes to align with fair lending/credit practices.  It is an environment of do-as-I-say whether that be wrong or right, and there is no collaboration or thought given to rapport between management and the employees actually implementing and doing the work.

Limited growth within certain branches. Perhaps if you know someone within the organization or in Indiana PA you may advance. No room for career advancement within the same branch, Employees are happy to stay in same position for 10 plus years.  “Very cliquish” within certain branches as if back in high school. Senior management permits this behavior, Dual control not followed. They audit themselves internally. They use each other’s passwords to override authorizations. No independent auditors supervising employees, Often will turn customers away because the branch has already been balanced close to the end of the day and they don’t want to reopen the vault, The customer is requesting to withdraw money from their own bank account, Customer service not a top priority, constantly cutting corners 

The people that work here are great and awesome, you’ll make good friends here. Efficiency and convenience are not priority here. Management is not interested in improving customer experience and then they complain of not being able to meet their deposit goals. Saw a lot of customers close their accounts due to lack of convenience. Procedures make customers jump through hoops to get something simple done. This bank makes things difficult which should not be. Working here made me feel like I was back in the year 2000, technology used here is outdated, specially at the branches. Pay is bad for the amount of work. It is frustrating to see the amount of potential this bank has but it is being wasted by the lack of interest in innovation and improvement. I found some policies unethical that force customers who seek more convenience to open a product they don’t want/need.
Management is full of people who just want to do the bare minimum amount of work to keep their job.

Develops a working skill set, including competencies in bank operations and a strong knowledge of policies and procedures, required for the successful completion of Customer Service Representative Certification. Applies a combination of knowledge of the customer service information inquiry computer systems, service and trust skills, product knowledge, and knowledge of policies and procedures to successfully operate a customer service window in an efficient and accurate manner, providing exceptional customer service on a variety of transactions, including the following:
Utilizing computer inquiry system to properly identify customers, verify authenticity of the requested transaction, and complete required steps to protect customers and the bank from fraud (including, but not limited to; verifying balances, placing holds, and documenting proper identification). Accepting deposits, verifying endorsements, and issuing receipts.

The work was the most enjoyable part of the joy.

I really enjoy this job for the most part.  There is a lot of responsibility and cross-training in the position.  Pay could be a little better considering we're the face of the bank and responsible for the majority of money that goes in and out.  My biggest issue is the sales goals.  You're expected to get sixteen each month.  When you're barely getting comfortable with your basic job duties, you have to start trying to sell accounts, loans, etc.  I think the goals are too high, especially for a beginner who knows little about the products.  I've heard of people who have quit due to the pressure and suspect they will lose more good employees because of it.  Some branches are short staffed, which puts more pressure on the other employees.  The benefits are excellent.  Free or very low cost health, vision, and dental insurance.  Generous vacation time.  Anytime you have to go for training, they reimburse you for travel costs and extra driving time.

The culture of S&T is unrivaled for any of the 5 institutions I’ve worked for. The work/life balance was amazing. I never had trouble getting time off. Management was pretty great too, they were real people who treated lower level employees equally. They also had an unlimited sick time policy- they simply trusted employees by their word when calling off sick and would pay for a full day. The ONLY downside was the lack of advancement. During my interview, I was very up front about wanting to move up within a year and I was told it was not only possible, but probably based on the extensive experience I had coming in. 9 months into my job (where I was completely excelling) I was told that I wouldn’t be able to advance in my career for several years. I unfortunately left for a better position for another bank but I would go back in a heartbeat if the position I wanted opened up. 

the commercial loan department is very active.  the environment is fast paced and  we are constantly working on new ways to make the doc process more efficient and quicker.    we are currently in the process of purchasing another bank and getting ready for the transition with that.   The hardest part of my job as a team leader is dealing with issues that come up right at closing due to lack of info or communication with the bankers and their assistants.    We are currently able to enjoy somewhat of a flexible schedule so that we can come in early and leave a little earlier in the day.    There are several departments in our area that utilize the remote working environment option, but that has not reached the loan documentation are as of yet.

S&T Bank was a great place to work friendly relaxing I worked in commercial lending i did wires, advances for major corporations i collected financials helped businesses with their accounts answered the phone and helped customers with online banking i learned excel  micro soft  enter data into computer always made sure that office supplies were fully stocked    the hardest part of the job was leaving! the most enjoyable part of the job was all the friends I made & all the people I've met there was a clean work place with a kitchen The  Bank won The best place to work award everyone in the bank was very good at their job and everyone got along I did alot of volunteer work. The bank has  charity work for several organizations   Paid holidays paid sick time  It was a great place to work

Top Job Titles	Average Salary
Teller 119 salaries reported	$21.79 per hour
Personal banker 28 salaries reported	$29.78 per hour
Customer service representative 34 salaries reported	$17.08 per hour
Lead teller 23 salaries reported	$23.87 per hour
Retail sales associate 1 salary reported	$21.38 per hour

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