automotive technician

mechanical assembler

monitor

quality engineer

assembler

SCRAM Systems

The sale is pretty easy. You work mostly with people either court ordered or by the DMV that need a device to restore or maintain their driving privileges. However most people in the company will average 5-8 "sales" calls a day. You can't close 100% every day obviously. People shopping, don't have all their documents etc. So you might average 5-6 "deals" a day. Which with the comp plan they have set up here there's no way to getting close to the 65k they claim people average here. I'd say even the top people here make take home pay of around 40k-45k. Average would probably be around 35k. I'm talking about pay after taxes of course. There's only a handful of people here that get filtered enough calls to actually get close to making decent commission. By handful I mean like 3-4. The other downside is the way it's setup you only get paid when people show up for their installation. You don't take any payments upfront so it's kind of difficult to lock down the sale with just someone's word that they will show up. These are mostly irresponsible people you are dealing with considering it has to do with DUIs. Follow up does help but you don't always have time to do so. Some days you get more service calls that filter through than actual sales calls due to lack of staffing in that department. All and all it's not a hard job but it's not a service or product that you can really feel good about and your customers are not happy about getting what you have. They are being legally obligated in most cases to have it. There's not really a whole lot of selling points or benefits you can really pitch with something like this. 

Not the worst job I've worked but far from the best and the pay is something far from an amount that makes me  happy or comfortable. But it's a job and at least I have one in today's economy is about all I can say.

What is the best part of working at the company?
They will work you when you call out even if you have 50+ hours of PTO available they will fire you. I went through a tough time this year with my heart condition which caused me to miss a lot of days.  Didn't take vacation to save for the days I missed and they fired me. Breaks are at their leisure I've worked continuously for 6 plus hours because they need you clocked in to handle the calls more than a few days others and I worked the entire day with breaks or lunch. The reason for that we lost over 60% of our sales and service team because they cut the bonus program from $12 dollars per sale once you reach 70 customers to $6 per customer. Just beware wanting to work for this company.

What is the most stressful part about working at the company?
Not having time for breaks and working twice as hard to earn the same bonuses we used to earn 

What is the work environment and culture like at the company?
It's not organized at all, the culture is poor, they provide a necessary product but you have people that spoke with someone 2,3,4 or more years that person still gets the commission even if they call back in woth a different vehicle in a different year. So basically you worked for free. They tell you that sale will go to you but keep records like I did and you'll see what I mean

What is a typical day like for you at the company?
Clock in work for 2-3 hours go on first break clock back from break work 3 more hours go to lunch come back same thing when I first started almost 2 years ago the days flew by because we were busy, the last ten months it's been like pulling teeth. Business went way down due to pricing and lack of service provided

Typical Day > Respond to customer requests such as  service issues, reporting, assist with marketing LIFESAFER products by phone, identify needs, overcome objections, align resources needed for service, assist with project and order management, respond to challenges associated with servicing and supporting an enterprise nation-wide network; essentially serve as "boots on the ground" for an assortment of challenges and requests to bring to resolution.

What I learned > LIFESAFER is a world leader and has industry leading products, resources and people. I am privileged to work with some of the finest sales management, customer service managers and product managers in the industry. LIFESAFER has the best product and the best service. Great experience!

Management > Responding to the customer's needs is a major theme at LIFESAFER and providing the best service in the industry (largely due to the sales and service managers) and great sales support. LIFESAFER is very supportive in making sure customer problems are resolved and building trust by showing the customer they "care" about their issues.

Workplace Culture > My peers are very talented, intelligent, experienced, professional and supportive - LIFESAFER management and supervisors are certainly some of the best in the industry.

Hardest Part of the Job > staying on top of all the industry changes, laws and another technology.

Most Enjoyable Part of the Job > When the customer says to you: "Great job!

From device problem after device problem to dealing with individuals convicted of drunk driving and strong arming them into signing with Lifesafer, Guardian, or Monitech call after call, this job is very draining. Management is aware of device issues and continually promise they are being fixed, but those of us on the front line have to deal with customers who can start their vehicles without tests or who can not start their vehicle at all. This used to be a great place to work but executive leadership changed roughly a year ago and it has been downhill ever since. Management doesn't even want to stay and has become a revolving door. There is no direction, no sense of purpose, no vision. Favorites are the only ones who get ahead and anyone who rocks the boat, speaks the truth, stands up for something is quickly shown the door under this regime. You learn to keep your head down, your mouth shut, and do the minimum necessary to not draw attention to yourself. Agents sell three brands and have to toggle between archaic and cumbersome systems to enroll or service a client and have to place outbound calls to service centers, most of which do not answer. Goals are adjusted almost daily and are very person-dependent. The goal for availability is 72% but my commission is being held back because one person thinks my 82% is not good enough.

The pay is very low and not as discussed in the interview. They’ve recently over staffed the sales floor and nobody is making any money. When someone calls and hangs up or you transfer the call to the right department, it counts against your close rate and your tier. You will not have enough sales calls to overcome the damage that causes. They want you to follow the script word for word and some of it is pretty bad. They want you to negotiate pricing with clients but it doesn’t make a difference in your pay, it just takes up time you need to take the next call to make that tiny bit of money. Customers will call crying or angry because they can’t get through for help to the service department once they’re installed and that makes you feel pretty bad, especially after you get a few in a row. This company has been around long enough to not have as many issues as it does with its structure or employee appreciation. It almost feels like sales people are the most expendable to them, they literally do not care about their pay or any feedback. If you are new to sales, maybe you wouldn’t even know how poorly organized this company is. If you have sales experience and want to make money, this definitely ain’t it. 

SCRAM offers tremendous opportunities in various roles in the company. They promote from within. The starting pay isn't the highest if you don't have a college degree.

I started working here in November of 2021 as a sales agent. The best part is you get to work from home. Where I live, the pay isn't the best. There aren't a lot of good jobs in my area of town either. I was happy to take the hourly pay . The real money comes from your commission. This job isn't for everyone. You need a high level of patience.  An eye for detail is necessary to advance here. Dealing with some of the clients can be stressful. Many become irate and swear at you. While there are a few bad apples, I've found most of the clients to be  pleasant.

After a few years working here I was offered a job as a sales lead and received a generous hourly raise and commission structure. SCRAM is flexible in working with their employee's schedules, and offer generous sick and PTO benefits. They start you with 32 hours of floating holiday, 80 hours of PTO and 48 hours of sick time.

I thoroughly enjoy working for this company, and I'm so grateful for my career with the company everyday. I've met the most incredible people over the last four years. They're not just my co-workers, they're my Lifesafer family!


I worked for SCRAM Systems for 10 years, received an opportunity for growth with a large company, and decided to return after only a year. Management is selective in hiring applicants to ensure a right fit for the company and the individual to promote efficiency and work/home life balance. Onboarding and training are informative and structured. Management works hard to meet the needs of the company, while benefitting the employee, by revising and restructuring roles  based on effectiveness, caseload and alert reduction, reroute calls to subject experts, etc. Management supports their employees individual needs, which causes the employee to feel a sense of family and ownership. If you are honest, hardworking, you show up, leave the drama at home and be a team player, you will be reasonably compensated with annual increases based on merit, and you will have opportunity for growth. They try to promote from within and always pick the strongest person for that role. The work you do positively impacts the community.    

There is not much of a structure to really bring people in and make sure they are earning enough money to justify their position based on their expectations. 

Training for reps is competent, but very rushed. It is extremely easy to fall through the cracks on your first day and never be able to make it out, then you will be coached out. Regular changes to commission policy make it unreliable IMO. It is owned by an equity capital company, who will inevitably look to sell it to someone else- so it is difficult to gauge how stable it is.  

Decisions made at the VP and executive level seem to be haphazard without much sense of direction except "this quarters profits need to be higher". Feedback from supervisors, managers and directors upwards is not taken seriously.   

Communication is nonexistent. You can regularly expect to learn about new projects and fundamental changes that have been in place weeks late.  
The people there are really the only remaining decent part of the job. At a management level compensation is good, but Sales is toxic. Over hiring and over promising. 

This job is horrible. The pay is not worth all the things you have to deal with. There is only 1 supervisor who knows and does her job. The job is basically consist of getting cused out by people with interlock devices. The devices are always faulty leaving people stranded and lmg expects you to help them. The training does not prepare you for the job at all. The sales agents have to lie to sell the device make all kinds of promises that don't exist. The poor service agents have to break the news to them that they are basically screwed. The company leaves you and the customer in dark about how much control every state has over the rules for their devices. You get nasty emails from random state people and whoever else that has nothing better to do for the least little thing you miss when dealing with these people. My manager spends more time ordering food and talking bad about you than helping you. Very unprofessional and unpleasant work environment. If you are a black woman don't waste your time. You Will be the lowest paid. There is no advancement opportunities.

Having working for 20 years in government traffic safety clearly gave me more understanding of what this company does than most people who first hear about ignition interlocks when they begin researching LifeSafer.   I was and continue to be excited to work here as LifeSafer expands, changes and optimizes. It can be difficult for long time employees to understand the need for change and the desire to bring it about quickly.  Management is strongly committed to doing what is necessary to maintain a quality product and compete in the digital marketplace.  Ignition Interlocks are highly regulated, required by people who really, really don't want them, and so start as a difficult product to market.  The approach taken here honors the difficulty of our customer's situation while encouraging the widespread use of a proven life saving measure.  I really enjoy being able to combine the best of my CPG marketing experience with a long, long history in working at the location, state and national level on impaired driving prevention.

Top Job Titles	Average Salary
Automotive technician 42 salaries reported	$20.40 per hour
Mechanical assembler 13 salaries reported	$18.50 per hour
Monitor 14 salaries reported	$22.11 per hour
Quality engineer 1 salary reported	$26.00 per hour
Assembler 1 salary reported	$18.50 per hour

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