warehouse associate

receiving associate

merchandising specialist

customer service representative

SCRAPBOOK.COM

The job itself is very simple-pick products from a warehouse floor, pack the items in a box, and prep the item to ship out to the customer. Or stock product on the shelves. Most of the products are very light in weight which makes it pretty easy for anyone of any age. 

There wasn’t much to learn because there are a limited amount of tasks to perform. It’s a pretty cut and dry job. Promotions are few and far between. Most of the people that have been there the longest are office people who are out of touch with what’s going on on the warehouse floor.

Management is where it gets dicey. Middle management spends most of their time sitting at a desk, watching everyone work, playing with their phones (even though associates aren’t allowed to use their phone on the floor). Middle management uses their phone to “communicate with each other” but they mostly just abuse their privilege and use it for personal use. They don’t often help out on the floor which is frustrating to see because it is clear they don’t need to be sitting at a desk for an 8 hour shift. But they will. Upper management either is absolutely clueless about what is going on or has their heads in the sand. You can ask the same question to 5 different members of management and you will get 5 different answers (or they won’t know the answer), there’s no consistency or SOP it seems. Office people have their hands in too much of the warehouse floor without ever being on the warehouse floor. 

The workplace culture is toxic to say the least. A ton of gossip on the warehouse floor. The few people that have been there more than a couple of years are just biding their time to leave and don’t really care much for the company or the employees. Most of the management has zero social skills and experience to be honest, and will alienate you over the smallest things. Integrity is preached as a core value but the word integrity is molded into whatever they feel is okay. Not that this should matter but please be aware that the majority of the people employed belong to the same church or religion. It’s very cliquey and I feel because of this people are afraid to approach others about their work ethic or attitudes, unless you aren’t a part of their clique. The warehouse is only open for 11.5 hours a day, 6 days a week, and closed Sunday. Which is weird for a warehouse, coming in on Monday and being swamped with orders made no sense when they could be open 7 days a week. Again, not that it matters but religion plays a big part here, hence why I’m assuming Sundays off.

The hardest part of the job is working with so many people that have little to no work or life experience. The average age of the employee I’d venture to guess is 21 with usually about 60-80 people on the floor at any given time. Working with a younger crew isn’t bad but having the vast majority of your workplace having little to no work experience becomes frustrating. A mix of apathy and “I know everything already”. The pay is exceptionally low for a warehouse but again most of their hires are very young, and the job isn’t difficult. Retention is extremely low, the turnover is amazing; I’ve never worked somewhere that had more of a revolving door of employees. Going back to the religious and age aspect, most of the people leave to fulfill obligations for their church or go to school, rendering those who stay to work with a constant stream of new hires, who predictably leave after a few weeks or months.

The most enjoyable part of the job was 330pm when my shift was over, and I could go home. And lunchtime and my 2 breaks. 

To be fair, there are a lot of people with big hearts there that want to work hard, and just get along with their fellow employees and do their best. There are some fun activities that are held to break up the monotony of the day like mock Olympic Games and we even had a Mario Kart tournament that was really fun. There are food trucks that come through that is really nice to get to try new things. We got holidays paid off which was nice. This company can’t seem to decide whether it wants to stay small time or be big box corporation though so I don’t know how long this will last. It’s a weird balance they are trying to achieve. You will also have Sundays off which is nice but your days off will be split at first. You’re supposed to work a year before you get Saturday’s off (2 days off in a row) but the turnover is so high you might only need to work splits a couple months. You also get benefits right away, I gave them 3/5 stars for compensation/benefits only because of this. Also, the latest the warehouse is open is 630pm. This is why I gave 4/5 stars for work/life balance. Most employees get away with a ton of stuff that wouldn’t fly at other places which is why I gave 3/5 stars for job security/advancement because I feel you would have to do something extremely egregious to get let go from this place. Overtime is offered during some busy times of the year like during the holiday season or when they do promotions.

All of this sounds good but the daily workplace culture and grind just made all of it not worth it. This job is fit for a high schooler/HS grad, someone who still lives at home, someone who’s retired looking for some extra hours, or maybe someone looking for an easy part time shift. If you’re trying to get by and live paycheck to paycheck, this is not the place for you. 






Working at Scrapbook.com has been and continues to be a great experience.

I was pleasantly surprised to find that both the warehouse and office teams were both extremely welcoming to me, and my interactions with people felt genuine. A lot of companies will not take the time to really make you feel welcomed and comfortable, and Scrapbook.com does this.   It’s sometimes overwhelming starting a new job, but I was introduced to people right away, and it felt nice to be able to put names with faces.  

Management has always supported me whenever I encountered an issue or problem that I was not sure how to solve. My development is something that I discuss with my supervisor on a regular basis. I have also been encouraged to go outside of my comfort zone, and I have learned and accomplished things that I never thought I would be able to do. 

As the company continues to grow, I have seen opportunities for advancement within the company.  I have seen colleagues get promoted in their current work center, and I have also seen people move to different work centers, which is nice to see.  A lot of companies refuse to promote from within, and it is refreshing to see that Scrapbook.com values its employees and encourages them to apply for positions as they become available.  

The warehouse at Scrapbook.com is not at all what you would expect from a typical warehouse environment.  The warehouse is extremely organized, brightly lit, clean, plays music, is air conditioned, and most importantly, is safe.  Many warehouses are the exact opposite of this, and it’s good to see that the company cares enough to make the warehouse a comfortable place to work.  

Scrapbook.com believes in a fun culture and often offers fun activities for colleagues, including contests, giveaways, and food trucks.  I've never worked at a job that provided so many of these benefits on a regular basis!

I would absolutely recommend Scrapbook.com as a place to work.  

For the love of God please never work at this company. I would like to state that this is all opinion based, because I do not want this company threatening to sue me for defamation like they did to someone I know. They do not care about their workers at all, unless you work in the office of course. If you work in the warehouse, they couldn't care less about you or your well being. It is basically impossible to get time off, many people that have previously worked there have quit over this. They give special treatment to Christians at this job. I worked at this company on and off for about 3 years and I considered a lot of the people that worked there family. I was extremely loyal to the company and brought them many employees who they now view as important assets. I left the job for school and they told me when I come home that they would love to have me back, as I was one of their best workers. When I came back, their attitude completely flipped and they lied to me and told me they weren't hiring but then they went and continued to hire my friends back. I have reached out MORE than a few times to ask why they have decided not to bring me back on and as I need to know if I can even use them as a reference for future jobs, they don't even have the professionalism to get back to me. I could go on for hours about the issues with this job, but just take it from someone who has been on the inside for a long time, this job is not even close to worth your time, 
ESPECIALLY for minimum wage compensation. 

Working here is an incredibly rewarding experience, but your success truly depends on alignment with the company's four core values: team play, integrity, problem-solving, and humor. Management regularly reiterates this mission and openly celebrates employees who live out these values, creating a tight-knit community where a positive attitude goes a long way. Because the company is growing at a rapid rate, the environment is fast-paced, challenging, and ever-evolving. You have to be open to new challenges, be a quick learner, and be willing to take on new tasks. 

As a customer service agent, your focus is on creating a positive shopping experience for the customer, and daily problem solving. You will need to learn a variety of programs and have excellent written and verbal skills because you will be on the phone with customers as well as answering emails all day. 

The energy is especially fun around the holidays, and year-round there are company lunches, games, and events to build camaraderie and relieve stress. Plus, the facilities are top-tier; the warehouse is the cleanest, brightest, and most organized I've ever encountered, while the office staff enjoys beautiful workspaces with sit-stand desks, a library and meeting rooms. It is a highly collaborative and demanding vibe, but it is ultimately a fantastic place to work if you are willing to put in the effort.

Workplace culture is all about the 4 Core Values (Team Play, Integrity, Problem Solving and Humor). If you are not a fit you won't enjoy this job, nor the people, nor thrive here. The company teaches about the values and mission regularly and celebrates core value examples openly. 

If you have a positive attitude and feel aligned with the mission and people, each day will be rewarding. The company is growing at a rapid rate and is ever evolving and changing, it is a fun atmosphere to be part of - especially around the holidays! The warehouse feels like "Santa's Workshop" and employees are seen wearing funny holiday "ugly sweaters" almost daily. All employees help out during this time, office and management alike all help to pick/pack in the warehouse! Raffles, music, surprise gifts, snacks, free lunches, games and camaraderie happen during this special time, and often throughout the year. The new warehouse is one of the cleanest, brightest and most organized in the industry. The office staff (tech, customer service, marketing, purchasing, management) enjoy a state of the art video studio and product testing lab and beautiful work areas with sit-stand desks. The vibe is highly collaborative, fast paced, ever-evolving, challenging and ultimately very rewarding for those willing to put in the work! 



A typical day could include several tasks. If you work in the warehouse Fulfillment of Orders is top priority; work may stop for Receiving side to help during busy season. Receiving department is split into teams that get certain tasks every week. There is a hierarchy of employees that are deemed morally sound to do specific "complex" tasks. Training is great but the pay is stagnant. I recommend going somewhere else if you want to advance your career in anyway. The pay stays around 10 to 12 per hour even if you are a veteran associate in 2018. The employee-employer treatment is very well, the best you could get at an entry level job; they really value your work and give complementary lunches frequently. They are moving away from being a small-business atmosphere they started as. Be weary of a big-business, corporate mentality in the future. They are changing very rapidly, and there are many managers and senior employees that have a say in how the work day operates. Every employee is monitored even though your work is independent. I do not recommend this job to people who dislike authority because there is a lot of it, but I do recommend this job for anyone who wants to see what a "GOOD JOB" looks like.

Scrapbook.com truly is a unique company to work for. This is a company that not only hires on a set of Core Values, but once you work here, it is evident that all live by these as well. Management is very focused, goal-oriented, and always transparent with all employees. They believe that all employees contribute to the success of the company and are an integral part of Scrapbook.com.  Everyone pitches in when needed, whether it is part of your job function or not-that is just part of who we are. People care about you, they care about working hard, yet also fully believe that your family means everything and are supportive of this during your happy times and your trials. It is a true gift to be able to go to work with people that you respect and are people of integrity, and to do what you love. Management at Scrapbook.com offers opportunities for training when it will benefit your position and the company, they allow employees to feel heard and that things are always "moving forward" with a plan and a mission. We are so lucky to work here! 

Scrapbook.com is a great place to work if you like collaborating with others, your ideas being genuinely heard, building strong relationships with your colleagues, and committing to giving it your all, each and every day. 

The management team listens to every concern and has an "open door" policy. They are also dedicated to your growth, providing resources, opportunities, and one-on-one touch bases (depending on your position/department). 

If you like books like "Crucial Conversations", "Multipliers", and "The Ideal Team Player", you will really enjoy the culture that exists at Scrapbook.com. It's all about showing up, putting in the work, and laughing together when the going gets hard (ok, and even when it doesn't LOL! Group of really funny people here!). 

If you are enthusiastic, eager, and love working with others, you will really enjoy working at Scrapbook.com.

I have experienced company environments ranging from "This is terrible. How is this allowed?" to your average, pretty decent workplace. What I hadn't experienced yet in my career was a truly wonderful and exceptionally positive workplace environment.

To put it simply, I LOVE working at Scrapbook.com The atmosphere and people are amazing and it feels one of a kind.

The company culture and core values are a top priority and it definitely shows. When I come into work I feel safe, supported, and excited to work. I feel the work I do is valued and we are all working towards shared goals.

The most enjoyable part of the job is knowing we are providing crafters all around the world the products and resources to create meaningful projects that spread joy, kindness, and good vibes. A typical workday is full of hard work, but just as much fun to match!!

I've worked for many companies in my career and have learned how important it is to find a place where my personal goals and values are in alignment with the company that I work for. 
This is one reason I enjoy working for Scrapbook.com; their values align with mine and I appreciate how clearly and continuously they communicate these values their employees. I have worked many places where the walls are covered with the values, but you do not see it in the way people act. That is not the case at Scrapbook.com. Nothing is written on the walls because it's seen in the people who work here and try their best to embody the values in their conversations, directing meeting and building relationships. 
Management embraces innovation and and fosters an environment for ideas and solutions. 
I'm very happy to be working for a company that values my growth and development.

Top Job Titles	Average Salary
Warehouse associate 35 salaries reported	$15.10 per hour
Receiving associate 3 salaries reported	$18.00 per hour
Merchandising specialist 1 salary reported	$35,500 per year
Customer service representative 1 salary reported	$18.00 per hour

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