fraud investigator

customer service representative

warehouse associate

SHOPBOP

Customer support specialist.

Started off positive but turned terrible quick! 

1st red flag- 
During the interview you are told you will have numerous chances to move up in the company but that is not the case. Applied for multiple positions being one of the top performers on my team and was told I did not qualify for the position.. 

2nd-
You are told the hours are either 7am-3:30 one week then 12:30-9pm the next and so on and so forth. THEN before you know it you’re working 10-6:30 , and 9-5:30 will h absolutely zero work like balance and on top of that you must work overtime when there is a promotion. You MUST use PTO if you have to leave early for any reason and if you don’t have PTO you will be written up for leaving early.

3rd- customers are EXTREMELY disrespectful and rude which I guess is explainable seeing that Shopbops warehouse is always getting their orders wrong . If the order isn’t wrong then it’s delayed, if it’s not delayed then is lost in transit and so on and so forth. If you work here be prepared to argue and be talked to like your nothing on a daily basis. 

4th- no members of management are in the same page, one manager will say yes you can and the other will say no you cannot with because confusion and you constantly have to ask for clarification, because if you get it wrong you better believe you will hear about it.

5th- if you notice a colleague has done something wrong you MUST report them to management. We’re all adults we should not have to tattle on each other.

Overall shopbop is a place to work for 6 months and after that you feel as though you’ve lost most of your brain cells. 

 Pay is weekly which is honestly the 1 and and only PRO of this job. 

Lots have changed over time few years. Many people have come and go. Managers have come and go. First shift has a very high turnover rate. You are trained in everything you do. 

Pros: Great benefits for blue badges who are in the company. Healthcare benefits Aetna or blue cross, 401K, Amazon stock, Delta Dental all given on your first day hired on. PTO and VTO available, Vacation Pay. Unpaid Leave of Absence. This job allowed me to take off a few months to visit family. Amazon approves this. You are an Amazon employee. You can move up.

Cons: Although owned by Amazon things are not universally followed the same way. This company does evolve but they need a new system. Took a very long time to get raises or bonuses. They are constantly hiring new people but can't seem to keep them. They have their go-to people who are overworked in the same areas and not always moved around. Job gets very boring and you are burned out after so many years. You are expected to hit rates and if you hurt yourself your time is limited. They can't seem to keep area managers major red flag as to why people don't always move up. The pay may seem ok but after years of waiting to get a decent raise and seeing this on your paycheck once your burned out your done. They will deny you for vacation during sales which are on every holiday especially from September-December. You have no time to spend time with family and friends. 

Overall this is a good place to work. Many people who have lasted years always leave and never come back. Some do come back. 

TRAINING is AWFUL!!!! AWFUL! They basically throw elearnings, PowerPoints and give you a list of websites to reference on their internet and tell you to basically “figure it out”. They maybe are on live with you for one hour a day to read a PowerPoint you can read on your own. They set their trainers up with different new employees so, since you’re not all in the same class, the trainer is spread thin, pressured and takes out their inadequacies on the trainees. They do not allow you to use the systems that they provide literature on, their model is, reading material about the system for 3+ weeks, and testing you on that material, instead of allowing you to practice as you learn. I’ve never been in a training program that the trainer doesn’t train you on the systems/database/programs while you learn the literature. It is very unorganized, inefficient, ineffective, and could definitely use an overhaul.

Even though they have a policy of “assuming good intent” with customers, apparently, they do not practice that with their employees. They badger you and watch you like a hawk and are just all over the place. 

Also, their trainers and managers talk to you any kind of way, like you’re a child, instead of another adult working at the same company as them.

I could go on and on. I was excited to work here, and now I’m not sure if I will make it. It’s been unorganized and awful.

No room for advancement if you don’t kiss up yo management even if you have excellent audits, forget about it! 

Work like balance is none existent, by the time you’re off your exhausted from getting screamed at all day due to the warehouse messing up 90% it customer orders ! 

Order accuracy is low, so just about every call you get pertains to the customers order being wrong, delayed, lost, or damaged so of course as customer service representatives we must take the fault every single time.

Customer talk to you as if you’re nothing and if you even breathe wrong while talking yo them  management is telling you that you aren’t sympathetic enough. 

During promotions you must work overtime and promotion periods have a 3 week blockout period. Meaning, if you have any appointments or are sick during that time forget about it because if you call in you’re terminated as you cannot call in during blackout dates . You can’t even use PTO to cover during that time 

Save your time, and mental health. Shopbop if not worth the headache 

What is the best part of working at the company?
They tried to practice safety methods there.

What is the most stressful part about working at the company?
Worked you as if you were robot.

What is the work environment and culture like at the company?
Lots of favoritism. If your race was other than white you had it made there. Laborious type work where new tasks are asked of you frequently. Some of the progress Assistants were not trained well. Lots of lying going on. Place with lots of employee turnover.

What is a typical day like for you at the company?
Morning meeting for all at that shift. First  2.5 hrs flows then work level goes down due to poor management, equipment breaking down, people not on task, others not performing well, at times work levels were low due to lines down among other things. Job was very demanding to some but not to all. Treated like a machine, overworked at times.

There were good things about working for Shopbop. Excellent compensation, incentive bonus program (via parent co. Amazon), and benefits. Prior to Amazon acquisition the culture was genuinely entrepreneurial and the successes of the company highly inspiring. After Amazon acquisition the focus shifted abruptly to growth and market dominance for its own sake (and the sake of Amazon's acquisitive prime directive to increase revenues). Overwhelmingly when I reflect on the totality of the experience, I am often taken with anxiety. Senior management continuously pushed my group to produce more than was reasonable, and many people suffered from this condition. Seasonal peaks had many people working 60 to 80+ hours / week. Turnover went from nominal to very high as the post-acquisition conditions matured.

Great people overall! Some of the most passionate and intelligent people I've had the pleasure to work with and learn from. Fast paced environment driven by a global and dynamic business model make every day different and engaging.

Like all companies, technology touches all areas of the business, and tech resources are in short supply. That creates constant churn in priorities and make it difficult to plan long term strategy for customer and employee initiatives.

Fluency is required in the usual ecommerce buzzwords, so bone up! And be prepared to spend a lot of time convincing yourself having the experience on your resume is worth it. ShopBop management is pretty negative, they talk about employees, usually it’s personal and offensive. Often right in the middle of the open office plan where we can all hear. They offer no real training or support when questions arise. They rely too much on contract workers, creating an even worse impression of the turnover there, which is pretty high. People leave and transfer out constantly. Don’t pity those who remain, they are in their element and will likely thrive there for a long time!

The interview process was very positive and thorough.  However once I was hired the training was not always adequate.  Experienced employees are expected to train new employees and sometimes there is reluctance on the part of experienced employees to train new employees.  I found I had to guess how to do certain tasks sometimes.  Training coming from supervisors and management is not thorough.  Also there is an attempt to present a progressive, proactive image at the company but that image falls short when employees actually need training or assistance.  They have a problem with sincerity.

Shopbop is a great company to work for, but they've struggled with employee morale and lost some of the creative/fun workplace that they once had. They expect really hard work, keeping the customer experience and fashion forward thinking in the forefront.

Top Job Titles	Average Salary
Fraud investigator 5 salaries reported	$23.66 per hour
Customer service representative 5 salaries reported	$18.20 per hour
Warehouse associate 3 salaries reported	$15.67 per hour

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