consultant

director

senior tax accountant

senior customer service representative

relocation specialist

SIRVA

A typical day at work consists of reviewing our ticket queue, prioritizing workload, working with customers, managers and directors in order to understand their technical needs and resolve them. Team projects often take place and can range from AD migrations, D2D Backup Solutions with disaster recovery, exchange migrations to the cloud, citrix upgrades, among other infrastructure projects that may take place. 

Our Infrastructure team has great leadership and the management in this particular department is outstanding.  Leadership provides direction as to the businesses needs and the Infrastructure team then works on developing a solution around those needs. The management is very good at listening to their staff and conversations are often a time of brainstorming in which a plan is developed with input from both staff and upper management.

My coworkers are phenomenal and everyone is very strong in their specific area of expertise.  Everyone on the team works great together and shares a commradery and sense of humor very similar to one another's.  Cross training of our individual roles is a must and we have all done a very good job of sharing in responsibilities and workload. I couldn't have asked for a better team of guys to work with.

The most enjoyable part of this job is encountering a problem and figuring out how you are going to resolve it.  I enjoy the challenge that presents itself everyday and the sense of accomplishment that comes with conquering those challenges.  My team makes things very fun and provides a light hearted environment to work in.


I was employed here for nearly 4 years, and genuinely loved my job for the first 2 1/2. However, once the pandemic started to relax, it became clear that things were not as they were before. 

If you are capable in any capacity, you will be expected to always perform at your peak, even after they have increased your caseload 3 fold due to high turnover. Should you fall behind for any reason, such as the turnover, taking any time off, increased caseloads, new clients, or any other excuse, you will be subject to the passive-aggressive whims of not only the clients you serve but the management who is supposed to be there to support you. 

There was a town hall in which the question of high turnover was being asked since it was affecting all of us. We are burnt out, overworked, and responsible for training the new employees, and when asked what is the company doing to address this and support us, we were told "Turnover is a part of the job force right now and there is nothing we can do." I and many coworkers found this to be insulting, as the employees and managers at the front were slaving away every day to make up for the turnover, yet upper management just throws their hands up? 

My coworkers and their lovely attitudes were my saving grace at times, but at the end of the day, there is no point fighting for a company that so systemically uses up all you have to offer until they can't anymore.

Managers are not trained in their position which creates unfair pressure on the underlings, and everyone under them suffers the blame when they drop the ball. Its a cut throat environment where your performance driven metrics does not  honestly reflect your work since you are judged harshly by the performance of multiple departments in situations where you went above and beyond expectations when others didn't. Also if you try to defend yourself in situations where you performed well but the managers were at fault, the managers and even the director will  blame you. HR is under the thumb of the management and will not properly investigate complaints even with proof, they instead will side with management and then retaliate against you.
Three years with the company and not one raise, benefits cost triple each year especially years where the company generates the most profits, obviously its more important for the the company's higher management to get their big bonuses rather than provide their employees reasonable priced healthcare . Just one year and over 10k in medical benefit cost. Overall a three year investment into SIRVA yielded nothing but 12 hour workdays including weekends, no appreciation, constantly being blamed for managers mistakes, no accountability from the people in charge. 

Associate Relocation Consultant
•	Responsible for communication with relocating employees. Research and propose solutions for problem resolution and possible exception processing for relocating employees to maintain customer satisfaction. Responsible for maintaining a working file, including but not limited to, documenting client updates, policy exceptions, conversations and transactions. Responsible for handling policy administration and explanation, lease cancellation and destination services.
•	Responsible for achieving position/client metric goals for all revenue opportunities.
•	Assist the Relocation Operations training department as requested/as needed. This would include mentoring for on-the-job training, employee development and acting as a subject matter expert. Provide direction and feedback to new team members and constructive performance feedback to management.
•	Responsible for communicating potential policy and process changes to Relocation Manager and/or Client Services Director to improve client satisfaction. Partner with supplier/resource management to provide feedback on supplier performance.

What is the best part of working at the company?
The best part of working here was the patience of the management staff and the professional work environment. The training and skills I learned here I will take with me wherever life leads me.

What is the most stressful part about working at the company?
As a new Relocation consultant the most stressful thing about the job was  learning the ends and outs of the relocation industry. I was assigned to a high volume, high demand client. However it was exhilarating!!!

What is the work environment and culture like at the company?
Fast pace, friendly, always learning. We had to watch videos all the time because things change so you have to be on your toes and prepared for the next client or clients 

What is a typical day like for you at the company?
We start by checking our emails to see if there are any fire's we need to put out and answer each email according to priority. You must check to see if you have any new transferees so you can start the work flow for them. Send out intro emails to introduce yourself as his or her consultant. and if there many more things to do

Ineffective management is exhibited at every level by this company.

Hiring a CEO with zero experience in such a niche industry, while trying to recover from bankruptcy demonstrates the lack of foresight exhibited by SIRVA. Allowing said CEO to hire "his own team", was again an ill advised move, as none had mobility industry experience.

Announcing the hiring of executive after executive, while a freeze on salaries was in effect for all was far from a morale booster.

Things were not much better on a operational management level. The people often hire to this position would on a consistent provide no confidence to their teams. On the two rare occasions qualified individual were hired, they were gone within a year of assuming the position.

If anyone is considering working for SIRVA Relocation, I would recommend grilling them at the interview on the management's level. I would also ask them about their turn over rate. During a six month period, an ops team had well over a 50% rate.

Maybe things have changed but I doubt it...

What is the best part of working at the company?
Technology and company leadership is top notch. Very well organized although the training program lacks so much.

What is the most stressful part about working at the company?
The training program leaves much to be desired. The person's over the training have not worked in their roles in which they are training others for in many years therefore the information that they share is outdated. The test system in which we had to train in failed more than it worked leaving us with more questions than answers.

What is the work environment and culture like at the company?
Steady work with open communication between teams and managers... Full disclosure on any shifts or changes in the company... Transparency through changes.

What is a typical day like for you at the company?
Majority of the roles allow you to manage your own schedule within business hours and this flex schedule makes balancing work life family etc much easier

When I was hired on i gave them very specifics about my availability and they told me that was fine and they would accomodate me. I was hired in and the first week, they flipped things on me. Began wanting me to work past 5 and also on a Sunday. 2 things that were major for me. Very shady. Typical day at work is answering phones, making a moving connection between a mover and a moving coordinator. I have learned how to deal with customers in compromising situations and how to remain calm and still get my job done. Co-workers dont really want to be bothered people keep to themselves and that was something that i was not used too. The hardest part of the job is sitting at a desk for long periods of time looking at a computer, especially if you not used to computers. What I enjoy most is talking to the customers and meeting their needs!

Management tends to rely on a group mentality and very rarely will any one manager make a decision on their own. That is their culture and I personally disagree with that mindset. Management tends to hide behind company policy which in some cases is bad policy and rather than change the bad policy they embrace it. The benefits package is somewhat lacking and like many other companies out there use a "Vitality program" to justify high health-care costs for those employees who find the program to be more like extortion than a benefit. Otherwise, it is a good place to work where management does strive to offer a good work/life balance and make your day at the office as enjoyable as possible. Management does tend to be flexible with work hours, particularly for salaried employees. The industry itself tends to be high stress so the efforts of management to make our work day less so is appreciated.

Very easy work just very tedious. Loved learning new things and applying what I know from previous jobs to help assist the process more faster. I loved the employees they made you feel welcome and they were very helpful in understanding everyone is different and if you did not get this part you would be assigned to another section and another until you found the work to be of your liking. Management was understanding of my family and having to take some days off or half days to take care of my children. The hardest part after that was being shift around because of my absence. I loved the overall energy of the office because it made me feel at home knowing I had people watching my back and would help me if I had a problem instead of letting me stand by and figuring it out on my own. This was a temporary job so I was awfully sad when it had ended.

Top Job Titles	Average Salary
Consultant 6 salaries reported	$49,417 per year
Director 3 salaries reported	$100,233 per year
Senior tax accountant 1 salary reported	$35.00 per hour
Senior customer service representative 1 salary reported	$17.50 per hour
Relocation specialist 1 salary reported	$19.50 per hour

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