software engineer

customer support representative

data analyst

SKYGEN

Typical day at work: never know what to expect. Mundane on some days and other days even a fast worker's speed wasn't fast enough. 
Workplace culture: grown adults gossipping daily about other coworkers is shameful and super toxic. Leads and management freely talking down on lower level employees in front of different lower level employees. Or higher ups in other departments talking down on other higher ups in front of lower level employees and then follow with "don't tell them I said that." Leads and management team is like a clique and are allowed to act how they please without consequence at times.
Hardest part of the job: The favoritism and multiple sets of rules for different employees.   A "do as I say, not as I do" type of atmosphere. Employees frequently "thrown under the bus" because of inconsistent training/information.  Frequent failing equipment causing a constant strain on timely work completion. Pressure to work late or come in early to catch up, or come in on your day off and made to feel bad if you couldn't or didn't want to do either. Work/life balance was promoted but not adequately obtained for some employees and I'm guessing that is why this department goes through 8-10 or more employees a year. 
The most enjoyable part of the job: evolved into any/all days off because the constant micromanaging was too stressful and made the job much less enjoyable.
I have never worked with so many people who used stereotypical and racist comments towards/about people of color like it was acceptable, everyday language. **WARNING** not a very "neuro-divergent brain friendly" work environment. 

During the interview process was sold a blockbuster movie, but ended up with a lackluster opportunity.  The environment is very toxic and unless you're an old schooler, there's absolutely no opportunity to make any sort of positive change.  Innovative ideas are thrown to the waste side and old ideas continue to be recycled creating continuous rework.  

No sense of urgency when it comes to meeting contractual requirements.  Account managers manage the other departments compliance verse the departmental leaders being accountable for timely completion of ticket issues.  

Individual role training is abysmal due to lack of standard operating procedures and workflow diagrams.  Directives are inconsistent and micromanaging is top notch unless you're an employee with seniority.  Favoritism is blatant and job turnover is high.  Unless you know someone,  job advancement is only a dream.  

In my area, the pace of work changes a lot - but I like that. I get to work on a lot of different projects working to solve problems with lots of great minds. I get to work in a laid back atmosphere where people talk face to face and we regularly go out to lunch with each other. 

Don't get me wrong - there's a lot to get done and it definitely takes a driven and ambitious temperament, but it's never overwhelming - just a good pace of work where you won't get bored easily. 

Additionally, people are very invested in outcomes and are constantly trying to create more efficient processes or make things better for our clients and stakeholders. All this is to say it's a great place to work - but no job is perfect. Yes there are days where you'll get frustrated...but most teams are very supportive and will help you work through whatever issues you have. 

Most days though are productive and interesting. Not to mention once a month you get really good free cake. 

Overall - I'd recommend this company to people who want to roll up their sleeves and work hard and aren't looking for a job where they can just go on autopilot.

Great company to work for very professional. They have an excellent management team who provides real time support and expertise in all the necessary skills to help you achieve success. This was the first company that I can say was the best company I worked for. They taught me critical skills as a customer service agent to assist people with professionalism and excellent customer service to treat customers with respect empathy and solutions to all their needs. They also have a benefit package that brought me peace of mind. There is room to grow careers path to many different departments within this Great company. They provide charity events within their community and their lives are really balanced. This is a wonderful opportunity and felt very blessed to work here.

I have been working for skygen usa (formerly known as scion dental ) for almost 4 years. when I first started I really loved my job I don't dislike it now but I don't love it how I used to. typical day here log into your systems and began taking calls. The job can be stressful due to the type of calls you receive. The only issue with the job is management in the call center. I feel leading by example is very important. If your in leadership position but your huddled up each morning talking and gossiping about the reps what does this create? office politics. I feel the owner of the company needs be fully aware of what is going on here because if he did I know things would be a lot smoother. fyi the big boss is messy also she stumps around the call center and doesn't acknowledge anyone. other than that they pay very well.

Dont waste your time.,..You are treated like just a number...its a revolving door at this place...You are basically chained to your desk all day...overtime is mandatory each week...as well as mandatory work through lunches...the calls come in so rapidly that you barely have time to note the accounts or even catch your breath...

The management is so unprofessional, they spend most of their day sitting at each-others desks...talking loud about personal life stuff...laughing and shouting...and talking about what they are going to order for lunch...

and dont even think about wanting a day off or being sick..the attendance policy with the point system is a joke...they would rather have people come into the office with pneumonia or bronchitis and get everyone else sick....

If you dont believe me...then apply at your own risk...good luck...

It's a pretty good place to work.  Management has an open-door policy which has proven to be true. You're encouraged to use the employee parking lot to walk. There is a nurse/health coach that comes in weekly to discuss health issues, nutrition and check blood pressure. CSR's can schedule time to meet with nurse when needed.  Management makes a big effort to show appreciation to the teams/department for metric goals accomplished and client satisfaction.  Benefits are not bad.  I do recommend a better work life balance.  The nature of the business is stressful so CSR's need time to refresh when needed and not have to deal with repeated denials for PTO

It's a decent place to get your foot in the door of certain industries. However, depending on your role, there is little or no room for promotion. There is also a multitude of managers and supervisors, creating a hierarchy that is somewhat difficult to keep track of. Also, the ever rotating faces of the call center is something that almost everyone I know, who works there, is quite used to. In other words, be prepared to see people coming and going at regular intervals. If you end up in one of the higher levels of the company, you'll be fine. If you work behind the scenes, you'll get to see more of what the company is really like. Don't get me wrong, it's not bad. Just do not expect to be promoted very easily.

They really do live up to their core values: 

Respect, Ownership, Integrity and Innovation 

They are proactive with education about Diversity and inclusion. Open door policy. 

They survey staff, anonymously,  (but by department), every quarter. They then notify everyone of the results overall - including what they are doing to address concerns. Same with managers, as they always share results of their more specific departments. 

They hire good people. I feel respected and valued and have felt that in all of my positions.

What is the best part of working at the company?
The company owner has an innovative mind and is always looking for new strategic initiatives 

What is the most stressful part about working at the company?
I cannot think of anything stressful, the company offers good worklife balance to it's employees

What is the work environment and culture like at the company?
Collaborative, innovative and respectful

What is a typical day like for you at the company?
I work remotely and I start work early and am able to get all my tasks done with minimal interruptions.

Top Job Titles	Average Salary
Software engineer 1 salary reported	$143,548 per year
Customer support representative 3 salaries reported	$17.33 per hour
Data analyst 1 salary reported	$91,227 per year

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