care manager

digital inclusion manager

human resources specialist

driver

support specialist

SOURCEWISE

Overall, I would say this is a great organization to work for that has solid ethics and a good sense of workplace culture. My job satisfaction is fairly high because I feel like I am not only compensated appropriately, but I am also attaining a great amount of experience by learning about and providing resources and referrals to older adults who need services. In addition, I feel as though there is a good sense of comradery amongst the organization. Even though we are divided into different programs, I feel like there is an open line of transparency as we are all working together to provide high quality service to individuals that are in need of our services. I would say the most difficult aspect of this job is something that would happen in any job where you deal with the public or provide customer service. When you are working for and with people, some are much more difficult to deal with than others and that will always be the case when you work in this type of environment. What gives me a high level of confidence and job satisfaction is that the services we provide are free and I think that brings a large sense of relief not only to the client, but myself as the worker providing the service as well. The final and arguably most important part of this job that I enjoy the most besides the fact that I am passionate about helping people is that I feel like I am extremely well connected and engaged with my coworkers as we work together to achieve a successful program and organization.

I work in a supportive and friendly environment. From day one, I have felt like a valued member of the organization and that my ideas/feedback are appreciated. 

It is very rewarding to know I am helping individuals in my community who are often marginalized and under appreciated. 

I work with excellent people. I have also gained a wealth of knowledge and skills that I will be able to apply to future employment opportunities.

As a small organization, there isn't a ton of room for advancement and, as a non-profit in a high cost-of-living area, the wages are on the low-end of average. However, the other benefits are good and I feel like there is good work/life balance.

At times it does feel that the upper management doesn't put enough trust in us or our integrity, specifically regarding remote work. Remote work is very attainable for many positions within Sourcewise, as proven during the pandemic, and could be an effective added benefit to compensate for low-ish wages for employees who have proven they can meet metrics and reach goals while chiefly working remotely. Sadly, the leadership doesn't seem willing to really entertain that possibility.

Over-all, working for Sourcewise continues to be a positive experience and I am grateful to have had the opportunity to be a part of this organization. 

Caseload of approx 50 clients (collaborating as necessary with client’s team of nurses, MD’s, landlords, family’s, therapists, IHSS Social workers, insurance plan specialists)

- Monthly deadlines for each client varied typically:
~70% contacts by phone of about 30minutes each for “care plan review” [create progress note on update for clients care plan]
~20%- quarterly home visit to review care plan and visit client in their home
~10%- annual assessments: home visit & report to review clients present needs and adjust care plan as needed.

- Learned about Santa Clara County services offered to seniors, insurance covered DME requirements and process for assisting client to obtain.
- Management provided helpful feedback on notes and reports, as well as step by step guidance as needed for clients options in difficult/ crisis scenarios.

[Temporary full-time contract position]

Sourcewise is a great company as long as you are a female, men are hardly hired and when they are they are often mistreated by everyone with false claims and a hostile work environment. That said, there are incredible benefits and some really great people there as well. Advancement is really rare and there is no loyalty unless you know someone up high. The best part of the company is the generous holiday’s they offer and sometimes they even let you go home early with pay. There are also occasions where they have a potluck or something to celebrate the employees. The worst part is the constant micromanaging and refusal to modernize elements of the job to make things easier on employees over the long term. They could really run far more efficiently if they embraced the technology they already use but instead they prefer to do things in an old school way making things harder in the long run. 

Very rewarding and important work for the community,  but top leadership exhibits no concept of what the staff needs to feel supported and equipped for success. Top leadership never interacts with low level staff and never attempts to check the pulse of the how everyone is doing in general. The staff deal with very challenging work within the community, and get very little recognition from top leadership for jobs well done. There are never any raises, no structured performance evaluations, no budget for proper orientation or training of new staff, and almost no growth and development support. In many ways we feel like we are just on our own to figure it out as we go.

My time at Sourcewise has taught me to better communicate with my co-workers and clients to offer them the best services. While a typical day involves me being on the phone for long periods of time, I was able to guide people on how to work with others and advise them on how to communicate. This ended up being the hardest part of the job because of the time I would need to invest a lot of time into a client to properly explain things. My co-workers and management were very easy to deal with. I had no trouble approaching them for consultation, which made the job all the more enjoyable.

Run, don’t walk away from any open job at sourcewise. Management will speak to you like a child and will micromanage your every move. Want to take your lunch 1 minute later than usual? Think again! This job offers no flexibility, salary is extremely low for what is expected, and there is only room for growth if someone quits (which does happen a lot, so you may have a chance). The mission of the company is great, but the people and culture is truly what makes or breaks a job and managers here are some of the worst people I’ve ever come across. 

There is much potential for job satisfaction, but with no training, no support, no sense of belonging, it is difficult to do a job well done. Other program without oversight spends most of day socializing and are disruptive without any regard for surrounding staff trying to work and are on the phone.  Company culture is very isolated and no sense of comradery - why show up to office if most of office is completely empty. Question heavy workload to cover people 'working from home'. Dismal outlook if you are a good worker and want to advance. Perfect environment if subpar and opportunist.

If you care about your mental health, do not accept an offer to work for this company. I wish I could say differently because the Clients who receive these services are truly in need. But the dynamics of the work environment are so toxic. 



I was looking for meaningful work and thought that the mission of Sourcewise was something I could resonate with; however, I learned that they do not practice what they preach. I was overworked and underpaid. Everything aspect of the job was micromanaged and I consistently felt disrespected, belittled, and undervalued by my supervisor and director. They have a high turnover rate for a reason and during the few months I worked there, it felt like a total waste of time. 

Top Job Titles	Average Salary
Care manager 1 salary reported	$27.88 per hour
Digital inclusion manager 3 salaries reported	$19.25 per hour
Human resources specialist 1 salary reported	$66,560 per year
Driver 2 salaries reported	$19.00 per hour
Support specialist 3 salaries reported	$23.71 per hour

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