security specialist

lead teller

technician

bank clerk

alarm technician

SOUTHERN BANK

I have worked in banking for decades and Southern Bank has the worst management I have encountered. The Poplar Bluff group of upper management is a less than desirable group of leaders. If you want to work in an environment with very little training, management who doesn’t value you, management who will lie when confronted with issues and management that makes you feel bad about yourself, then this is the place for you. 

When you (as an employee) are more educated, have more on the job training and know more about your position than most of the upper management, it’s a problem. The issues that stood out the most to me were: Poorly trained and paid administrative positions. Investment accounts being overwhelmed and overlooked. Loans being back logged up to a year. 

It all comes down to bad management and poor training as to why departments are so overwhelmed, understaffed and unhappy. The turn over rate is the highest I have ever seen. I worked for my previous employer for 10 years, in the same position I held at Southern Bank, and we had very little turn over. People quit Southern Bank, back office, left and right. We never had a fully trained, smooth running, back office department at Southern Bank. The reason being, bad management.

What is the best part of working at the company?
Very little staffing; tellers no breaks during the day. Co-workers and Management great. A lot of polices unnecessary-job justification which consumes time from customer assistance or followup. Customer Care is too limited on responsibilities and assistance with customers and sends to the branches.- NO help to branch staff.  Business Customers have to wait for branch personal to set them up for online banking-24hr response. Mangement-No communication with staff when email reads to discuss with staff with changes/policies. Training Department is a 3 day crash course-new employees are not trained. Turnover often…Etc. 

What is the most stressful part about working at the company?
Executives and mangers do not understand what is included with a CSR or Tellers. Tellers are short staff with NO breaks. Too many unnecessary policies and procedure, which takes a lot of time and effects customer assistance. Management is poorly trained-get what you pay for, but are very nice. Training-Poor; crash course. Customer Care- a lot of turnover.   

What is the work environment and culture like at the company?
Co-workers and clients.

What is a typical day like for you at the company?
Extremely Stressful!

This workplace is chaos. Hiring is based off of how wealthy your last name makes you or you how might make the manager feel better about herself emotionally. No-fault state laws in Missouri provide protection for their frequent practice of firing individuals based upon nothing more than individual irritation; actual bad acts or poor job performance are generally disregarded for the preferable practice of firing whomever meets the criteria of generally making management look bad by stating actual things they have done (aloud or digitally) or, for example, walking at a pace that irritates the manager's friend. The manager has had IT give her permissions to monitor and read all digital communications by all employees available years ago. She uses that knowledge to make snide remarks while quoting conversations she was secretly privy to via IT permissions.

Typical day a work will be calling customer about there overdrafts and opening & closing accounts and handling customer service issues.

I learned how to be patient with my customer and to listen to the problem before making a solution.

I work very well with management . When the manager is not in I am in charge of running the bank and making sure the team is doing what it's supposed to do. 

My co-workers are great we all get along and work together as a team.

The hardest part of my job was learning about IRA.

The most enjojable part of my job is the different people I meet on a daily basis and knowing when a customer has left my desk they are satisfied.

I worked with this company for twelve years for a couple of hours each morning Monday through Saturday.  I sorted tickets and balanced each days sales.  I calculated the time cards and bonus for each employee.  This information was submitted to the Home Office weekly for payroll to be produced.  Management at this company was seldom there so I worked independently.  The company decided they wanted a full time bookkeeper so my part-time position was eliminated.  The hardest part of the job was the non-support of management.  Soon after the elimination of my job, the manager was relieved of his duties.

A typical day at work consist of taking and or giving money to customers, doing their transactions, making sure they are satisfied, trying to find products that benefit them most, answering telephones. What i learned at southern bank was how to come out of my quite shell. I learned how to open up and talk to people. The workplace culture is very nice. The hardest part of the job to me would probably be the everyday stress of making sure no one is coming in to rob you or try to pull something slick and me possibly getting in trouble for. The most enjoyable part of my job is my coworkers. We help each other when needed, we know how to have a good time. we laugh and joke around but we also know when to be serious.

A typical day here is like going to meet up with friends and work together for a few hours. The management is so easy to talk to about anyrhing, and the other co-worker's workers will jump in and help where ever you need assistance and are happy to help you.I feel the the hardset part of the job is deciding what to do next, because there is always something new and different that can be done. For me the the most enjotable part is being able to help people on a daily base. Whether it be making a deposit, cashing a check, or just being a listing ear for someone. This is a wonderful place work and make a career.

Trying to better a team that can’t keep members is insane, their loss to retention rate is almost in shambles, they have people in management that have zero experience/ knowledge of the trade. I’ve worked there 8 months and have never seen so many people quit within their first 90 days and it’s not because the job is hard… at least you will always have a chance of promotion cause of the business loosing so many employees.

I opened and closed bank daily. did daily management duties such as pulling daily reports, shortages and off-ages, making sure tellers were balanced. I learned a lot on Customer Service, cash management, and cross-selling skills. My fellow co-workers were always prompt with their work and hardworking. I enjoyed working for Southern Bank.

Typical Day at work - slow, unchallenging, dealing with stupidity, no organization, different answers to the same question

What I learned - management lies

Workplace culture - you are nothing unless youre a higher up employee

Hardest Part of the Job - keeping your mouth shut when you are treated wrongly 

Most enjoyable part of the job - yeah IDK

Top Job Titles	Average Salary
Security specialist 2 salaries reported	$51,000 per year
Lead teller 1 salary reported	$18.00 per hour
Technician 1 salary reported	$47,000 per year
Bank clerk 2 salaries reported	$14.00 per hour
Alarm technician 3 salaries reported	$46,000 per year

Working at SOUTHERN BANK: Company Overview and Reviews

SOUTHERN BANK

SOUTHERN BANK Ratings

Popular jobs at SOUTHERN BANK

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected