account executive

consultant

software engineer

senior consultant

project manager

SPS Commerce

The support department appears to be the potential downfall of SPS with unorganized and incompetent managers pushing unrealistic expectations from their analysts. If this isn't addressed/resolved quickly, customers will likely begin to leave due to frustrating experiences from the support team constantly being behind.
While the department (and company as a whole) preaches the importance of a "good work/life balance", this contradicts the expectations that are set each day for the individual/analyst. To try and avoid staying too late each day, I'd work through lunch (without eating), yet I would still find myself staying at least an hour or two late to try and meet my manager's expectations for our team at the time. I didn't take a lunch for 5 months just to try and hit the lofty expectations/goals that my manager would set. Before leaving the company, I would work multiple 10 hour days with the occasional 12 hour day each week. 
It seems to be a "bigger picture" issue as it feels as though there should be twice as many Support Analysts as there are currently working, however the issue likely comes from upper-management not allowing enough budget to increase the size of the department (even though there is more than enough work to be completed).
Overall, SPS Commerce is a great company to work for as long as you're not within the Support department. 
With my experience, it developed into a hostile work environment and seemed as though I was being forced out due to my manager increasing the expectations for my daily metrics yet the rest of my team was not expected to reach the same metrics. 
While "Employees Come First" is one of the most stressed company values, it certainly did not feel that way.

SPS Commerce is generally a good place to work.

The company culture is mostly young with highly-driven employees. Employees receive fairly competitive pay and benefits with occasional parties and team building activities as an added bonus. 

Overall the management is excellent, as they communicate the long-term company vision, set clear expectations, and are often open to feedback from employees. Able to provide direction without micro managing.

Working here can be quite stressful, especially near the holiday season. Customers are often demanding (they have deadlines that they must hit), but are usually willing to coordinate with analysts to set reasonable expectations. Analysts are expected to "wear many hats," which can be overwhelming at times but also promotes professional growth and allows employees to carve out unique areas of expertise.

Coordination between departments is sometimes choppy, and can occasionally feel like a game of hot potato; however, this has improved significantly in the past year. Employees who are willing to go the extra mile can usually overcome red tape and promote cross-departmental collaboration to complete difficult tasks.

This is a good place to work for those who can multitask, learn quickly, and separate their work from their personal lives.

SPS Commerce is a fast-growing company with a lot of opportunities for its employees. Management supports a culture where hard work is rewarded, comradery is encouraged and employees are empowered to push limits and suggest ideas. Promotions from within are pursued and managers care about the career paths of their subordinates. I was fortunate enough to work under executives who helped me mature a great deal in my 10 year sales career at SPS. As I became successful in my job, the same executives asked me to mentor junior sales staff as well. It was a rewarding experience and added a lot of value to the team.

Customer satisfaction is at the center of the company's priorities and is a major driver of how SPS operates. Growth is constant, so the company must continually seek ways to scale efficiently. Sometimes that environment causes conflict among competing interests within the company. These issues are pretty typical among companies who grow like SPS has and I expect they will continue to tackle them successfully.

Inconsistent experience depending on teams. SPS grew very fast in a short time, which means they promoted a lot of people that "had good metrics" on support and implementation teams to be managers with no actual leadership skills. If you are lucky to be on a team that has a manager with excellent leadership skills, you will love it & thrive. Awesome place to start Entry Level due to their robust training program. Put a year or two in and you can confidently get hired at any tech company in the area with higher pay. The teams are generally very friendly and do their best to help new people learn and fit in. Ask plenty of questions in your interviews to make sure you're getting the manager you need.

Current role is very siloed, which may not be bad if you like clear defined expectations, but don't expect any new opportunities to learn or grow in many of the roles. The entry level roles have you dealing with difficult customer situations with very little training or guidance. They also sell these customer service roles to you as a good networking opportunity and that they "love to promote from within", but the role has left me feeling burnt out, and there is actually nowhere for me to move upwards or even laterally.  I have interviewed for other roles but I didn't land it, and got no feedback on how to improve or what skills they were actually looking for in these other roles. Managers are over worked and do not offer any support unless something's gone wrong. Huge morale issue on my team specifically. Stingy with wage increases. But people do love it, so it could just be a matter of finding the right team/role for you.

The culture feels superficial - a lot of talk about values and engagement, but very little alignment between what’s said and what actually happens. It often feels like “putting lipstick on a pig.”  Most all decisions are controlled at the Executive / VP level with minimal empowerment of middle management or teams. Workloads are excessive due to constant system changes and shifting priorities, creating ongoing chaos and burnout. HR is largely ineffective and provides little real support to employees.  Overall, the organization feels like it’s in decline, with restructuring/layoffs, poor stock performance, and ineffective leadership eroding trust and stability.

The management in the Little Falls office is flat out horrific.  There is no leadership and the people running the show have no clue what they are doing.  Employees are leaving because of this and the MN office does nothing about it....ever.  I cannot wait for another opportunity to come along so that I can get out of this asylum.  Don't even consider interviewing for one of their posted positions as the office is lead by a bunch of incompetants who have internal meetings all day and get nothing accomplished.

SPS Commerce has gave me the foundation to build on in my sales career. The sales training at SPS Commerce is exceptional and that stems from the amazing executive team. Looking back at my time at SPS Commerce, I believe I have learned more in my time here than in my four years of college. SPS Commerce has a very unique approach to sales. Their main focus is to teach their reps how to solution sell. They focus your training on finding pain in the prospects current environment, bargaining access for power, and negotiations.

A typical day of work involves testing EDI connections and setting up customers with our e-commerce solution. I've learned how to manage time much more effectively due to the high project load. Management listens and works hard for you. Co-workers are second to none that I'm currently working with. The hardest part of the job is supporting your projects after they go into production. They used to have a support team but that recently became obsolete. The most enjoyable part of the job is successfully setting up a small business with our solution and the satisfaction it brings to them.

Honestly my time at SPS was not too bad, the training for the job was good, the people that work there are passionate and helpful. You can definitely work into other roles and have a lot of exposure to several different teams. Great entry level role.

The worst part about SPS was definitely the compensation and work life balance. The raises you get per year are minimal, as in maybe a couple hundreds/maybe a couple thousands. Not only that, but the team has a budget they can use to give raises so people don't get as rewarded as they should. The work life balance was pretty tough since honestly every person on the team was overloaded with projects and work. w

Top Job Titles	Average Salary
Account executive 42 salaries reported	$78,095 per year
Consultant 11 salaries reported	$65,539 per year
Software engineer 7 salaries reported	$104,857 per year
Senior consultant 9 salaries reported	$83,872 per year
Project manager 11 salaries reported	$90,197 per year

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