tour guide

customer service representative

retail sales associate

maintenance specialist

technician

STATE PRESERVATION BOARD

Working here was one of the most challenging professional experiences of my life, and not in a positive way. While the mission of the organization is admirable, the internal culture is deeply flawed.

Management consistently failed to provide clear direction, support, or accountability, leading to a chaotic and demoralizing environment. Constructive feedback was often dismissed or met with hostility, creating a culture of fear and silence.

The turnover rate is extremely high, which speaks volumes. While there are some talented and hardworking individuals on staff, their efforts are often overshadowed by the dysfunction of the overall workplace.

This has the potential to be a wonderful place to work. The treatment of employees, however, is appalling. Let me start out by saying I have met some of the nicest, hardest working people here, and they are taken advantage of by SPB daily. Pay raise should have been implemented years ago. Management is absolutely toxic, they do nothing but break good, passionate people down, and there is really no way to advance in this agency. If you love history and meeting new people, this could be a great temporary job. As it is right now though, this is not a sustainable work environment, in any form or fashion. 

It is a great place to work if you love history and interacting with the public. Coworkers are kind and always willing to help. However, the main issue with this office is management. Management shows no emotional maturity, empathy, or willingness to listen to their guides. This is especially pertinent with carpet duty, where people who have no business carrying over 50 pounds are coerced to do so. If you value respect in the workplace, seek employment elsewhere. 

not much leadership, the employees and team leads do what they please. This breeds discontent because not all are held accountable to the same standard.  No clear description of who is your supervisor and what their job description is.

This job is great if you are a college student, stay at home mom, or already retired. The pay is subpar, and the benefits are OK for part time, but left like upper management did not care about the in store workers, Culture was not great.

nice people to work with.  hectic at times.  Interesting because there is always something going on at the Capital.  Learning the tour and being able to do it in the 30 minute timeframe is challenging especial with young school children

Job is fun and energizing but the pay is very low. There is a high turnover rate because of the low pay and management. Employees are often micromanaged and told to do things with no transparency or “why” given. Would love to see managers trust people to do their jobs well.

On the job experience depends on what department/director you work for. Wages are below job market. Raises once a year. Pay period is monthly. Remote work is stated but depends on your director. 

I would have to come in and open up the museum starting windows from outside to in.make ready all RR. buff. the plaza and shrub the outside.

The agency is a good agency to work for, however there are problems within management, communication, and especially compensation for skills, work ethic and the scale of fairness that does not spread across all employees.

Top Job Titles	Average Salary
Tour guide 5 salaries reported	$15.40 per hour
Customer service representative 1 salary reported	$3,033 per month
Retail sales associate 2 salaries reported	$16.00 per hour
Maintenance specialist 1 salary reported	$61,399 per year
Technician 1 salary reported	$20.00 per hour

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