registered nurse

advanced practice registered nurse

medical support assistant

licensed practical nurse

primary care physician

STG International

The Tacoma location- in-processing & out-processing detainees, flights in & out, sick call, mental health, urgent care, treating pre-op/post-op, TB suspect, withdrawals, constant watches and suicide watches, etc.  Policies and procedures seemed to change daily, lots of extra unnecessary steps to get 1 job done.   U.S.Public Health taking a good majority of credit for contract staff work/accomplishments and getting promoted for it.   No one really looks out for the nurses at this location. STGI is located in Virginia. They are an out-of-sight out of mind company, very hands-off, which is sad. I'm still owed $ for improper deductions. A lot of good nurses have left and will continue to leave because we are not treated right!  They let the "go-between", for the STGI and the location LW along with the USPH Nurse Manager AC run the show. They use this authority to their advantage to try to lie, bully & black-ball medial staff.  The go-between, LW is supposed to be the advocate for the contract staff but she is too concerned with being USPH's puppet and undercover snitch. Don't be fooled by the fake support, innocent smiles and laughs. Deceit runs rampant.   She does NOT support the contract staff.  She actually works w/USPH against contract staff. The USPH Nurse Manager, AC is mean spirited and doesn't want people to laugh, have fun and enjoy themselves while at work. It is well discussed that moral is very low under her rule. There's ALOT of sneakiness at that location just in general. 
 Caution- If you are a happy person, generally well liked by most (including the Geo officers), see more for yourself outside of STGI/Tacoma site, have a backbone and don't tolerate bullying you WILL have a target on your back. They don't care how many years you've been faithful to the company or site. Even when you do your job but don't kiss up they will try to bully & black-ball you! They will smile in your face, telling you 1 thing, hugging you with one arm while stabbing you in the back with the other. I left on my own accord with my head held high! Now, more marketable than ever! Good luck with that.

I am a nurse employed at GA War Veterans Home under the management of STGI. While the facility itself is a supportive and generally positive place to work, I have growing concerns regarding the management practices of STGI.

Upon assuming management, STGI informed staff that pay increases would be implemented after 30 days. This did not occur. We were then told raises would follow after six months, but again, no increases were provided. Later, management stated that an area wage evaluation was necessary before adjustments could be made. The results presented to staff indicated that the average starting pay for LPNs in this region is $20.00 per hour, which does not align with current market standards. These repeated delays and shifting explanations have created frustration among staff and diminished trust in leadership.

Additionally, there have been operational concerns. STGI has replaced many of the products and brands previously used with lower-cost alternatives, without consideration for staff feedback or resident preferences. This has impacted both staff satisfaction and the quality of care. Furthermore, supply orders are often delayed, and at times, essential supplies fail to arrive altogether, hindering our ability to provide consistent and effective care to our residents.

As healthcare professionals, we take pride in serving our veterans and are committed to maintaining high standards of care. However, these ongoing issues with management practices, communication, and resource allocation are directly affecting staff morale and potentially compromising resident care.

#1) As of two weeks ago every single STG employee received a pay cut. STG stated the pay cut was evenly across the board meaning no matter what degree you had or years of experience a pay cut would be issued. Psychologists who had 20 years of experience were dropped down to an entry level pay grade.
#2) The benefits are good but extremely expensive. For example, one RN I work pays $1200/month for health benefits for herself, son and daughter.
#3) STG does NOT back up their contract employees. They are ready to fire anyone on the spot, no questions asked.
#4) STG lacks knowledge of state laws/labor codes.
#5) Our schedules consists of rotating to day, evening and night shift every month. And plenty of times we have had all three shifts scheduled in one month. And worse, we have been scheduled evening shift (3pm-1130pm) and had to return to work for day shift (7am-3:30pm) the next day. Also, you can request to work evening or night shift but not day shift.
#5) They recently implemented for all contract employees to print out their own timesheets the day the pay period ends and to have our supervisor sign them AND then fax them over to STG by 2pm EST. They do not care if the pay period ends on a weekend and if you have the weekend off that you will have to go entirely out of your way to go into work just to complete your timesheet. What if you're out of town or on vacation? Well I guess you don't get paid. It's a new process so we will see how it goes.
#6) STG has RARELY given raises. I work with nurses who have not had a pay raise in 5 years.
Overall, they are an arrogant, greedy company that knows how awful they treat their employees but simply do not care.

One of the best elements of working at STGi is the people. Everyone, from staff on sites to staff at headquarters, is so friendly, polite, motivated, and smart. I've really enjoyed the opportunity to work with a wide variety of STGi employees on different projects - and they're great about recognizing people! STGi regularly recognizes staff at headquarters and on different contracts for a job well done, which doesn’t always happen at other companies. Overall, I think STGi is really focused on taking care of its employees. I have been here for a while and there have been a few bad apples here and there (that happens at every company – don’t sweat it), but the vast majority of people I’ve worked with have been a joy to collaborate with and work with on a daily/weekly/monthly basis. Another aspect I love about my job is the general feeling that everyone belongs to this big STGi family. The staff at headquarters does a good job of disseminating information – they’ve got a company newsletter and have sent out other newsletters for smaller groups of staff with similar interests – and they seem to be really focused on communicating information, which I think could be difficult for a company with employees in 38 states, but they’ve always done a good job. Last pro is the CEO - she is awesome. She regularly visits employees all over the country, which makes people feel valued and special. And usually they bring lunch, which everyone loves! I’ve been really happy working at STGi.

What is the best part of working at the company?
Worked with some very nice nurses

What is the most stressful part about working at the company?
Worked with some not so nice nurses, lack of organization, little to no management support. Long shifts with little to nothing to do or you were swamped with a bus full of detainees all at once. 

What is the work environment and culture like at the company?
Terrible. The work itself was easy. Some Staff were helpful and others did as little as possible and were actually mean, unnecessarily so

What is a typical day like for you at the company?
Arrive, clock-in, listen to a phone call with all upper management groups discussing the events of prior day/night. Take assignment given by charge nurse, go to assigned dorm (s) for sick clinic, see detainees who signed up for clinic, triage them and either treat according to clinical practice guidelines or refer to Ned clinic to be seen by FNP on duty, document in record. Then you sit and wait for the end of the shift. You were required to stay on the clock until 30 minutes after end of shift to cover the thirty minute lunch break even if you had signed off to oncoming shift!! Our Government is wasting tens if thousands of dollars!! Time keeping system was each employees responsibility!! It was old school manual time card clocking in and out, then you had to enter your time into computer program also! Very inefficient use of government dollars!

STG manages VA clinics in various locations.  Although the mission sounds great, management has become solely fixated on preserving their toxic chain of command, misrepresents staffing levels, requires personnel to carry far more than allocated patient panels, and hires uneducated and abusive clinic managers.  Corporate culture dictates that blame for clinic deficiencies always is the fault of employees, not management, which is a protegee-driven clique that has no problem with lying if it accomplishes their agenda. Management refuses to acknowledge the high turnover of providers and other employees because of the toxic environment they create, with an attitude that everyone is expendable and they'll just hire someone else.   Training is poor, and does not take into consideration the unique environment of the VA and veteran patients.  Management does not support providers or nursing personnel but permits abusive treatment from clinic managers.  Favoritism abounds in management circles, regardless of ability or ethics.  Patient care and satisfaction is secondary to company finances and relentless emphasis on metrics.

Overall there are some great people that are a part of this organization, and in leadership roles. Like any growing to large company there are a core of employees who really sustain STGi. That being said there are even more employees who tear it down given their poor work ethic, subordinate support, and lack of general management and business acumen. Given the overall services they provide it's quite easy to say that they rip the Federal Government off. I've know of situations where people where unfavorably squeezed out of their positions or given huge pay cuts without warning. I know that long term unless there are some changes in senior personnel and general human decency within STGi that they will crumble. There were countless times where I would work through holidays, go to other sites for coverage, while managing my own facility only to receive no thank you or proper financial support to provide those services. We do what we do because we love what we do, yet they make it very hard to show up to work on a daily basis. I believe through expansion they got greedy and lost their respect and decency. Overall I am EXTREMELY HAPPY to no longer be in an environment which was so unhealthy for me.

This company does not care about you or your situations. They don’t let you speak. They hang up in your face. Horrible management. Don’t risk your license! Don’t risk your family. Don’t risk your life. Don’t risk your happiness. Do not work day shift at the Alexandria facility unless you’re a horrible nurse, do not work night shift there if you’re a good nurse. Day shift will always be after you. Doing anything to get you fired while they play on Facebook all day and go on picnics without clocking out. They will leave all of the hard and imperative tasks for night shift. These people lie through their teeth. You can’t trust anyone. They talk about you and make up ridiculous rumors. If you’re a good nurse, they work you to death. They will try to get you to document vaguely or incorrectly. If you are good at your job, you will have a target on your back. No one knows what they are doing. No one knows what the protocols are. There is no orientation process. You just have to figure it out. The best part - you are managed by a dental technician! Yes, you read that correctly. Save your time, your life, your happiness. The money is not worth it. 

I was an employee for 4 1/2 years with STG when they laid me off for no reason. It was during their contract renewal time. A typical day consisted of reviewing and answering email and voice mail messages, answering program manager's phone as needed. composing presentations, putting together protocols and marketing material, updating databases, registering AEDs. faxed in biweekly timesheets and monthly invoices and establishing and maintaining filing system (once a week).

What I learned is that to always ask if something is not clear, which I always did and watch my back.

As far as management goes, there really wasn't much communication or teamwork within the department.

My co-workers were very helpful except for a couple of people. There was one person(s) who gave me instructions on a task(s), I did the task(s) the way it was requested and then the person(s) would say that they didn't tell me to do it that way.

The hardest part of the job was, the different personalities and making sure that all instructions were understood.

The one thing I disliked about the job was, that you were rated by your performance and not by your accomplishments.

I enjoyed talking to the customers and assisting them.

	Ability to perform end to end systems development life cycle activities including requirements development, design support and User Acceptance Testing.
	Ability to coordinate and prioritize concurrent activities within deadline-driven climate. 
	Strong communication and negotiation skills and the ability to interact effectively with User and IT community.
	Ability to perform software test life cycle activities including requirement analysis, test planning, test case development, test execution, defect management and test closure. 
	Excellent problem solving skills (issue identification, problem structuring, analysis, development of recommendations).
	Excellent analytical skills including the ability to think through all aspects of problems and generate possible courses of action.
	Ability to ask the right questions to identify the core business processes and the business rules that control or guide them.
	Ability to identify which techniques and documentation options are appropriate for each methodology and project type (maintenance, business process improvement, new development).
	Strong customer focus and management of relationship with user community.
	Project leadership experience.
SOFTWARE EXPERIENCE

Top Job Titles	Average Salary
Registered nurse 8 salaries reported	$34.42 per hour
Advanced practice registered nurse 2 salaries reported	$60.00 per hour
Medical support assistant 4 salaries reported	$18.85 per hour
Licensed practical nurse 3 salaries reported	$26.37 per hour
Primary care physician 4 salaries reported	$126 per hour

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