security specialist

smart home technician

security officer

inside sales representative

apprentice

Safe Streets USA LLC

Where do I start on this boat called SafeStreetsUSA? In terms of job security, it's definitely NOT safe! SafeStreetsUSA is an ADT sub-dealer,  at one point they could boast that they were the 'top under dog' in the security game, but at this point they are more akin to a leech hanging onto the ankle of a giant as it moves swiftly through the terrain and struggles to keep attached.

The pay at SafeStreetsUSA isn't amazing, but it's workable for someone who doesn't have a home. $10/hr base pay with no commission if you're working at the office. Instead of proper raises or incentives, they offer a pizza party or doughnuts for doing well. The work isn't hard but it's mainly data entry into a leased web based system for businesses which are exactly like SafeStreets and the system isn't tailored to the exact needs of any one client, making several menus in the software useless and any issues you might have not being addressed at all.

My manager at the time was an amazing person and very understanding. The culture there was very fun, we even had a dart board(plastic) in the office to blow off some steam if needed. Regular 2 15 minute breaks and an hour lunch made stress relief in a customer service driven job easy to obtain.

SafeStreetsUSA laid of 56 employees in August of 2018 with no prior notice. My entire team and I went into work like it was another day and about 2 hours into our shift, we were all pulled into the large conference room and told that we were being let go because it was "the most efficient thing to do." Mind you, this is the 2nd lay off that they have performed in 5 years.(noticing the trend yet?) This same company requires 2 weeks written notice or you will be shamed for finding a better job and belittled on your final few days.

During the surprise lay off meeting, we were informed that SafeStreetsUSA would be helping us with job seeking and not denying a claim for unemployment. I filed for my unemployment a few days later and was denied by SafeStreetsUSA, to which I retorted and was denied again. I called in to speak with the Benefits Manager and was told that they will be working to figure out why I was denied. a month went by and with several calls, applications and a trail of my job seeking on file, I find out that the Benefits Manager has now quit working for SafeStreetsUSA and i'm left to fend for myself. With no one else to rely on at this company which said that they will support me as much as they can during my jobless claim and job seeking period, I eventually gave up on getting unemployment. Though I do feel as if I should fight for what was rightfully mine, it'd be more of a hassle and leave a bitter taste in my mouth to have to deal with a company that would let go of 56 employees due to a bad business deal with a merger.

A few other things to note about this company was lavish spending on a Christmas party where-in they rented a country club every year(until this year of course) with an open bar(but, "Hey! You've had 3 drinks, don't you think you should take it easy??") and a buffet with raffles for large prize items(like a $4,000 TV/$2,000 laptop) with the kicker being that if you worked there for longer, you got more raffle tickets and this meant that higher up employees had a much better chance to obtain any prize, there was also a gift card given out to employees that had worked there for a year, $25 per year, only after your first year.

Then there was the Indeed/GlassDoor/etc craze where they offered an amazing prize to one of the three offices at the time, the office with the most reviews wins a pizza party! This was a few months before the lay off and I personally did not participate, I do not leave reviews for companies that I work for as they are easily able to be identified and can flag you for removal if you don't agree with policies or 'love' your job. I assume that this competition they had was to garner more reviews and increase their scores online by offering some dough and pizza sauce to those willing to leave a good review as none of us knew of the coming storm which was the lay off of August 2018.

I'll end this review by saying that SafeStreetsUSA was a great opportunity and a fun place to work. Their policies are that of a normal office and the company doesn't treat it's workers like slaves. Floor management does a decent job but they have horrible over sight and bad business deals from the customer all the way to executive level.

I am an Installation Consultant for SafeStreets USA ADT. The first thing I would say is that I wish I had found this company years ago. The way in which things are run and set up here I feel are highly efficient with equipment being shipped to the houses of our IC's so that we can leave for the customer's home directly from our home without having to go to an office every morning. It also negates the need for redundant management, office personnel and equipment/warehouse employees. This allows money that would otherwise go to their payroll to be used to improve our company, and our employee's working experience. Not to mention our ability to take care of our customers and provide them with an excellent, second to none installation and also just a great experience of having a knowledgable technician in their home who takes pride and great responsibility in providing their customer and their family with safety. 

I could give many many examples, but it just so happens that today I had a customer who told me that he did not want me to offer him anything, because he had already told the rep on the phone that he just wanted the basic setup. I told him that was perfectly fine, but that part of my job was to go through his home and at the very least educate him on what type of security was available to him and his family. I asked that he please be patient with me and simply allow my to perform my work duties and if he still felt the same way we would wrap up his promotional installation and I would be on my way. After my presentation, and after giving him a very nice discount he told me that he had changed his mind, that he wanted me to secure the entire perimeter of the home because he traveled alot for his military job. He thanked me for being very thorough and going through it all even after he initially told me that he wasn't interested. 

I finished the install, the customer thanked me again very very sincerely and told me that he felt very good and safe now leaving his family at home and going out of town for his job. I walked away and got into my vehicle feeling very good about myself, the quality job that I just did, and about the company that I work for. I have worked several places over the years, and I can confidently say that only here at SafeStreets did I have the freedom and ability to make my customer a reasonably priced package that he would go with. I am extremely happy I found this job, and I could not be happier here still.

I wasn’t there very long like most, but I can tell you it’s an uneven playing field. If you can play management the right way, you might be able to get decent priority and a good shift. And heads up, only about 10% of new people stay! 

This company promises equality but it’s anything but. They pretend that the morning reps have the same opportunities as those on later shifts, but again it’s just not true. It’s decent money, but you will never reach over 100k a year if you don’t get on the morning schedule and those shifts are ultra rare and aren’t available unless someone quits. They get to decide if you get good lead priority, it’s not based on merit (favoritism is rampant).Most people are capable of closing the good leads, but if you don’t get enough opportunities then you’re dead in the water. So if you decide to work here, just plan on not getting paid decently for a few months and you’re also calling the worst leads within that time leaving a million pointless voicemails that never call back. 

 One thing that really sucks about this place is they allow captains to berate new hires so enjoy that along with call review meetings where they put people on blast in front of an audience, it’s both embarrassing and humiliating for those chosen. They say it’s not personal but I think the ones in front of the firing squad would beg to differ. But even after you’re here for a few months, it will be a roller coaster in pay. So job seekers beware. I will never work at this place again.

This company presents itself as a great opportunity, yet it is the WORST employer I have ever worked for. I recall making an average of 250-300 outbound calls during a 6 hour period, which was a higher volume than I was lead to believe. In addition, the auto-dialer gives too many useless leads. If we cannot pitch to renters, why are 50-100 of my daily calls renters? If there is more than one entity from ADT calling, why arent we notified so we arent cursed out by the potential customer. Everyday I heard, "Yall call me EVERYDAY!" or "I already told ADT NO!" WASTE OF TIME! Not to mention, they tell you the position is 10/hr but thats only for the first two weeks! After that point, you make 8/hr which is depressing especially when reps with seniority are making 12/hr or better. There was no room for growth even if the agent was prepared. So as an agent, your pulling the customer in and still get paid less in commission than the closer who does nothing other than verify everything you have already said. The daily bonuses have the same probability as winning the lottery. Dont believe me? Ask to see employment records. Their turn over is higher than your average retail store with bad pay and bad management. In my brief employment(5 months), I saw over 100 employees come and leave(voluntarily and involuntarily). The director in Doraville is ill prepared for his job and doesnt appreciate the jewels he has in his center! The best part of my employment was the two weeks he was on vacation! The morale in the center was higher and so was the profit!

As a former field technician I would like to give a small warning to anyone that is thinking about joining this company.  If you currently have a family or enjoy having a balance of life and work then I would advise to continue working.  As an install consultant you will typically work between 12 to 16 hours a day.  A normal work day will see you leaving home around 5 or 6am and not getting home until 10 or 11pm.  On average I was putting 400 to 500mi a day on my personal vehicle (no they do not give you a company vehicle and they only pay out extra on a job that is over 100mi away).  While the compensation is decent for the area the sheer amount of work you put in on the road coupled with the fact that you will eventually start getting sleep deprivation kinda makes it a moot point.  As for management... well after normal working hours you really can't get ahold of so although you may be working until 10 or 11pm you manager, whom is the only person that can make certain decisions, will be unavailable (unless you are extremely lucky) and you'll get redirected to customer service whom, while they try, cant really be a sufficient substitute for your supervisor.  In summary if you are only looking for a paycheck and don't care about having a personal life then this is the place for you to work.  If you would like to see your family and have so sort of system of management in place that is going to be available while you are working then I would advise you find another job....

i am a same day installer. going from house to house installing security systems behind door to door salesmen. i love my job. installing security systems is amazing. you get to use your knowledge of home security to assist customers in choosing the correct equipment and placement as well as upselling. its great..... when theres work. the biggest problem with this position is my job heavily relies on the salespeople to make sales. the door to door sales people act like its not their only source of income since they do not make sales. i did a total of 6 installs in october 2014 and being paid only for what i install is currently killing me with pay because its not enough. sure you can try and upsell every customer but not everyone can afford 189 dollars for a smoke detector ect. if you work as a same day installer make sure you have other income coming in either from a morning job or your spouse because when the sales people actually work holy cow will you make bank, but when they start slacking off and your best sales team quit for unknown reasons and your left wondering how your going to feed your family then you may have to consider another career choice.

You use your own vehicle and drive up to 3 hours to a job not counting drive time between jobs then back home. You are expected to sell thousands of dollars in equipment to every customer to maintain an average. They call you a installer. But you are truly a sales rep who installs. If you do not have high numbers you'll never be considered for advancement even if you have other qualities that would be desirable for leadership roles. All they care about is making that huge upsell.  If you are sales minded however you'll find a competitive and "enjoyable" workplace.  You have to be "hungry" and always looking for your next big score, which you'll brag about on the social media or group texts in a veiled way to motivate others to beat your number. If you live in a location with peole living on welfare and not within an hour drive of millionaires or at least upper middle class then you have no chance of being above middle of the tier of techs.  All the company competitions are geared toward techs that already have great numbers.   Best advice I can give is make sure you live near a MAJOR metropolitan area or city that has people that obviously can afford stuff. And make sure you are offering $2000 dollar systems on every single job.  They can't say no if you don't give them the opportunity to.

That expect you to sell of course benefiting them, somewhat you also just over price products. If you have sales experience you be fine, but at the end of the day it the jobs you get. Alot of presold job from dealer (door to door salesman can really hurt your pay) because of the equipment already being sold to the customer. Leaving you with no room or money to put in your pocket. If your where to worked here just make sure your market is goodn(state is big) expect to drive your own vehicle easy 80 100k mile in a year easy easy. If they provided the vehicle at least would be so bad. But the wear n tear. Iykyk. Remote management. Inventory is shipped to your home daily so your definitely would need a house with a spouse and cameras. But all honesty if you make decent money within the first year,80k-100k and you knw a couple of home realtor or just having strong networking abilities 
you can start your own alarm business and cut out the middle man. Seeing and witnessed a few former employees do that. But it is what it is. Definitely have to have a entrepreneurial mindset with this opportunity, and you.can make as much as you want. You an salesmen/installer so it cool.

Ad Advised i would make 11-13 was offered 10 an HR with the promise of a future raise that never came. Recently have seen ads for as low as 8 HR. this is extremely complex work with a lot of steps and all stops for the sale. Most people do not make it thru training. the sales staff is pure commission they will lie and manipulate to try secure the sale and if they are caught violating the rules and you deny them will go to your manager to try to get you in trouble. Speaking of the management they are under trained basically promoted reps that have stayed the longest. There is no finesse in how they speak to the representatives. They do not understand any policy better then you do and the policy is constantly changing with no justification or explanation. While some flexibility should be required in any call center environment they are particularly excessive. The GM is almost always traveling,  Job security is guaranteed they never fire anyone but for the low pay and crazed hrs and unreliable sales staff, you'd be better working for fast food, I personally went back to being a temp worker better pay and management.

Believe the reviews, do not apply for any job pertaining to H.R., this place loads you with work and will not pay you what you are worth. If you have a question about your job no one has answers. One person will tell you to do something (like find a piece of paper) as if they can't get up off of their big lazy ....... and do it themselves, but can go from one office to the other and shut the door and gossip for hours and act as if there is not enough hours in the day to get work done. I hear the way other people are spoken to just to get a report from 1 individual. Moral is terrible!!! There is so much playing favorites in here it is sad! The attitude on one particular is the worst and the management does nothing about it oh because there are favorites in the office. Turn over has been 3 people in one position in 2 months, if that doesn't speak volumes I don't know what does. If you can work like a dog and jump through hoops like you are in a circus when you are told to, then you will fit in, because no one else does anything in there, just bark orders. These people need a course in how to remain confidential and professionalism and how to speak to other individuals on the phone and in person.

Top Job Titles	Average Salary
Security specialist 66 salaries reported	$88,846 per year
Smart home technician 69 salaries reported	$80,254 per year
Security officer 3 salaries reported	$69,167 per year
Inside sales representative 6 salaries reported	$14.70 per hour
Apprentice 30 salaries reported	$97,375 per year

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