client advocate

case manager

facilitator

sales associate

interventionist

SafeHaven of Tarrant County

While the organization boasts about helping women and their children experiencing domestic violence situations there is a lack of empathy and genuine concern for the employees who actually manage the shelter services. The organization truly functions as a business which greatly benefits and profits from women and their children returning to the shelter multiple times because they did not receive appropriate services and resources the first time. 
The Workplace Culture can be described as highly toxic if you are not apart of the In-Group. The In-group includes Race, Level of education, Personal Contributions, Personal Sacrifices, and Personal Likeability.  
The Hardest part of the job is the lack of Professional ongoing training that is necessary to understand and service other populations that are being serviced at the shelter such as women who are dealing with Abuse, Assault, Mental Illness, Trafficking, and/or Homelessness. There is No additional training to work with these Special Populations. 
The most enjoyable part of the job would be seeing the mother and her children actually receive the case management services, child care assistance, viable community resources and other relative referrals the agency says it will provide from qualified individuals.  


What is the best part of working at the company?
Working with a team of experts from across a diverse field is the most rewarding thing outside of the actual work that we do. It’s not just about the outcome but also how much an organization, that MAKES the time to invest in the process of developing each individual team member and their own ideas, that makes them my dream team and I am proud to know that I am easily able to recommend them as one of the absolute best places TO WORK AND NOT FEEL LIKE WORK.  I have been able to work in multiple industries where it felt like so much more than just a career, it feels like a calling, and I am thankful to recommend it for anyone seeking to advocate for themselves and others, as well as having fun while doing it. 

What is the most stressful part about working at the company?
Not applicable. The hardest part is getting the job, the process was that which most people would likely expect for the type of work that they do.

What is the work environment and culture like at the company?
If you do not see an open seat at the table, please bring a folding chair and you will not be shamed but rather applauded for your efforts to clear a path for others to feel comfortable with doing the same!

What is a typical day like for you at the company?
Departmental scheduling varies by type of environment in which the organization operates within the community.

While this was an awesome job and great experience for me wanting to work in the counseling field, there were never clear guidelines set from management and we were constantly having to be held responsible for last minute changes. There was not great support from leadership, so our feet were cut out from beneath us on a regular basis as far as having any type of power or say in different situations. Communication was a big problem here with different departments being told different information and this not being shared with those who were placed in the middle of the situations. It really did teach me a lot as far as work experience and flexibility, however they seem to be changing things in a not great way, and are losing employees from the lack of overall staff support.

I worked for SH for 2 years and I loved the work I did. The job was stressful at times but I overall had a passion for it and it was very rewarding being apart of the survivors journey. Over time, I noticed admin started making a lot of changes. They would unfairly terminate a concerning amount of employees and they would exit clients right after entering shelter with nowhere to go because it was about the numbers entering for them to gain more grant money rather than how long they would stay. Admin loved advocating on the media for survivors, but they never interacted with them and rarely stepped foot in a shelter. I believe that overtime safe haven became about the numbers rather than the well being of the survivors. It is unfortunate that Safe Haven is the only DV shelter in Tarrant County,  the victims deserve a genuine resource.

The agency has potential to do great things, but lacks clear direction. Leadership is out of touch with the needs of both staff and clients. Any attempt to address concerns is met with condescension if not ignored. The agency touts trauma informed care, unfortunately it's practices often retraumatizes victims. Resulting in overworked, traumatized, verbally abused staff. The turnover rate is high, because of the lack of clear direction, the team is usually reprimanded for decisions they are forced to make independently. With such high turnover team members who have been with the agency for 1+ years are forced to carry the burden of working short staffed without fair compensation or recognition of their efforts.

The mission of this agency has changed for the worse in the past decade. Leadership only cares about boosting their own resumes. The staff who do the real lifesaving work are underpaid, undertrained, undersupported, and overwhelmed. You cannot have a social life and work here. You cannot voice concerns without retaliation. The cliques are strong at the top. The turnover is high. They have let go of so many good people in the past year it's appalling. I pray to God they will return to their mission. 

I have an extensive job history with Safehaven and even after years of working with them they will fire or replace you without blinking. They care about grants and money and spend it on the wrong things. And if your team is achieving their goals and things seemed to look “too good” then they will start to attack your abilities and find something that you are lacking. They have let go of people who have put their entire heart into Safehaven and replace their position with people who have no idea of what domestic violence is. I have a passion to help dv victims but I would never step my
foot in this place again.

I've worked at SafeHaven several years. One thing that really made me feel great about the company and secure in my career there was the number of employees that had 10yrs or more tenure and the amount of leaders that started there as entry level and now are Directors or even senior leaders.  Yes, the work can be stressful but it's because of the nature of the work we do. Coordinators and Directors really care about the staff so when they see someone is stressed or overwhelmed they reach out to make sure they are ok. It's a good place to work. 

Although some days are harder than others when clients come into shelter with children fleeing from a family member that says they love them, it gives me joy that they were able to leave safely. I have learned a great deal from co workers, in regards of different referrals in the community and how to not take all the clients issues home with me. The hardest part of my job is exiting a client from shelter. The most enjoyable part of the job is, when a client exits with a 2 year protective order and a safe place to go.

This organization is struggling for consistent leaders who are nurturing their employees and consistently growing and evolving as do the needs of the clients. There is a lot of nepotism as well as promoting in the c-suite, but general case management and other employees pay remains at the bottom of the barrel. They make room for bullying as well as unethical and absolutely ridiculous inconsistencies with regards to how management treats employees.

Top Job Titles	Average Salary
Client advocate 21 salaries reported	$16.50 per hour
Case manager 6 salaries reported	$42,533 per year
Facilitator 3 salaries reported	$21.06 per hour
Sales associate 4 salaries reported	$14.41 per hour
Interventionist 2 salaries reported	$16.50 per hour

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