veterinary technician

staff accountant

SafetyCall International

I have worked there for a while and know my job and do well. But a recent review of a call stated that I took too long to explain the process to an elderly  caller that was really stressed.  I long ago gave up expecting to hear I did a good job or did something well from my employer. I get my praise from my callers, thanking me for saving their pet or for giving them wonderful information and  helping them stay out of the emergency clinic on a holiday.  I can no longer do my job with the compassion I need to and I am saying goodbye.
 Pay used to be decent, benefits used to be pretty good but they have greatly decreased and any bonus are based on call volume. Rush through that call and get the next one so you can get an extra $1. But wait, if you get sick, have a power or internet outage, you will lose that bonus for the quarter. 
IMHO too stressful, promotion is encouraged but when you apply for a step up, you are shot down, constant criticism leads to feelings of never being able to succeed and crushes your self-esteem. The talk is good, what you want to hear when starting a new job, but never really measures up. 

This business states it cares about it's employees but that is far from the truth. They nitpick every employee apart even the ones with good performance. If you think you are doing well, they will do anything possible to find even the smallest mistake to prove you wrong. This job will never let you feel like you are doing well. They continuously change policies to give less and less. When I first started there were incentives, bonuses, extra PTO given etc. Now all that is gone and only the extreme micromanaging remains. You will never be rewarded at this company. HR/superiors are not receptive to any type of crisism and will find a way to turn it back onto you. It is best to keep your head down and out of sight as much as possible. Also never have any type of illness or emergency they will make sure to mention it every 2 weeks for the rest of the entire year and use it against you at your annual review. 

Great opportunity to help animals and their owners in stressful situations. A way to get away from working in a veterinary clinic but will soon burn you out here too. Management and their policies are terrible. They are the only ones who need time off when things come up and don't have a true understanding of you as a person. Pay is fair my minimal opportunity for bonuses, pay increases, or advancement. Management definitely plays favorites and turn around can be quite high given the poor work environment. Lots of challenges within the company and job itself is fast paced with non stop calls and high expectations which can be very hard. Feeling of being a robot. Use your veterinary skills elsewhere and don't try and challenge management or they may threaten to withhold pay, make stipulations, or make things even more challenging for you. The company needs management change especially in HR. 

The job is like an above reviewer states. It feels as though you are an emergency dispatcher yet you can't help until you ask the people to pay.  The customers are frequently panicked. Your calls are timed. You must handle each call quickly with no errors and people don't understand the service is not free. You do not accrue PTO based on years of service only hours worked which is the slowest accruel rate I have EVER experienced. There are no excused absences even with documentation. I was miserable at this job , I was a good employee and had no management iasues. There just is no world where the pay for technicians is worth it for the intensity of this job.

I originally wanted to join this company because I was told they cared deeply about their employees and had a great support system. However, these claims could not be further from the truth. While working for SafetyCall I reached out to management multiple times to express my concerns and they completely shot down and ignored me every time. The administration and management were some of the least understanding and empathetic people I have ever worked with. My stress was at an all time high, with my mood being at an all time low when I worked for SafetyCall. I am so much happier now that I work elsewhere. My advice: run before it’s too late.

The culture and values of a company are very important to me and I have found the perfect fit for me at SafetyCall International / Pet Poison Helpline.  Although we're almost all remote, we stay connected, participate in fun team-building activities frequently, and enjoy working together towards our company goals.  The company goals are all focused around making the world a safer place for pets and people; knowing I am making a difference in the lives of those we serve is a great feeling!  In addition, I love that I can work remotely which offers me a better home-work life balance than I've ever had before, and the pay and benefits are great too!  

Overall the company is alright to work for; pretty straightforward tasks- answering phones and communicating with animal owners. The benefits are basic. HR does not take accountability and expressing concerns just goes in one ear and out the other. Be sure to really read the manual as if you resign they will do anything possible to avoid paying out or continuing to take advantages of benefits even while employed. Company can feel cliquey and growth with the company is hard as the positions are generally offered those favorited. 

What is the best part of working at the company?
Working from home. It was nice to be able to work from my house

What is the most stressful part about working at the company?
The inability to provide ACTUAL answers to people as well as the monotony and EXTENSIVE training and supervision

What is the work environment and culture like at the company?
The environment and culture was excellent. 

What is a typical day like for you at the company?
Basically, you answer the same 3 questions 10-20 times per day. You read a script.

This company provides so many things that are missing from many veterinary practices: a strong sense of community, interest in the well-being of their employees, retirement benefits with employer matching, emphasis on work-life balance, an organized training process, opportunities to grow personally and professionally...  I was looking for something different and ready to leave the profession when I found SafetyCall.  I'm glad to be able to continue to serve and use my education without having to deal with the burdens of clinic life.

getting to work from home was great. i thought there was a decent amount of training overall. a lot of calls make you feel like a 911 dispatcher. mostly very kind staff like the lead line but the managers and HR were difficult. you’d log on and have emails about very small mistakes made. the calls can be tricky and even when handled well and saving an animals life they will find something to pick apart. your confidence will be shattered. absences are not excused for any reason whatsoever even with documentation. 

Top Job Titles	Average Salary
Veterinary technician 2 salaries reported	$20.50 per hour
Staff accountant 1 salary reported	$67,500 per year

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