retail sales associate

market leader

store manager

solution specialist

salon manager

Salon Service Group

What is the best part of working at the company?

Working as a Store Manager here was one of the most frustrating roles I’ve experienced. The environment is highly unprofessional at multiple levels, including the market leader, and regional management who which you are solely under.

There is clear favoritism, and policies are not applied consistently. Expectations change depending on who you are, not what the actual standards are. This creates confusion and makes it difficult to lead a team with integrity.

Support from leadership is lacking. Instead of guidance, there is pressure to overwork with low pay and unrealistic expectations. Store managers are often placed in situations where they feel forced to make questionable decisions just to meet demands, which puts their job at risk.

There is also a strong culture of gossip and internal drama, which takes away from running the business effectively. Recognition for hard work is minimal, and morale suffers because of it.

If you are considering this role, be prepared for inconsistent leadership, high stress, and limited support.
Cooperate needs to get ahold of this and listen to what they have been told! See the red flags people!!

I wish my experience would have been better because I absolutely loved the store, clientele and the relationships I made. They talk about growth within don’t believe it, they pick who they want, they pick who isn’t a threat personally, especially when they know the kind of job their doing, and when cooperate really connects the dots and replaces the leadership at these San Antonio stores they will then see positive change. 

What is the most stressful part about working at the company?
Overworked, no support from leadership, underpaid

What is the work environment and culture like at the company?
The cooperate office is professional and helpful 

What is a typical day like for you at the company?
Exhausting  when you’re short staffed and you’ve been asking for help and don’t get it because of favoritism from the RSD and ML

Welcome to SSG. If you’re applying as a sales rep, congratulations. You will be able to give 5% of your all (but only on days you feel like it), make your own schedule, skip out on work entirely, never follow the few procedures you have, and verbally abuse your coworkers. Not all follow this path, but many that do are celebrated, and those that work with integrity should know it isn’t required or rewarded. 
Should you be interested in any other position, be prepared for an owner that arbitrarily freezes wages  for years despite your own record achievements, management that doesn’t understand your duties or bother to try, executive management that manage to both give vague direction and to micromanage, bonus opportunities/incentives that are changed or redacted without communication, constant insecurity because procedures are not outlined company-wide, and most of all, be prepared to for work to overtake your life while being convinced that signing over well above 40 hours a week is part of a “work hard, play hard culture.” Sadly, I wish I were playing, but don’t take my word for it, and don’t accept the claims at face value. Ask them to qualify their statements.
Maybe they’ll learn that saying “every person truly matters” is a cheap statement if their actions don’t back it up.

After working for this company for nearly three years, I quickly became one of their top performing employees in management. Raising the financial profile of two separate location to over a million dollars for the first time in those locations histories. One day, they sent someone in and told me to leave. No explanation, not being reprimanded, no warning of anything that needed attention. They also gave hope that I would be returning. Then … while on the hunt for a new job, I decided to apply for unemployment benefits. I received a notice that I was ineligible because I was “ … reprimanded, and walked out on my job.” 

So … I don’t think I could ever suggest working for a company that is so easily willing to lie in order to further degrade their employees (TOP earning employees) and former employees. I should add that when they made their decision, I left very gracefully. Especially as they informed me that they would “Love …” to have me back in the future in a different position. An even higher earning position. I would save your sanity. 

This is hands down my favorite job ever. Within this company, everyone is willing to help you out, everyone is wanting you to succeed, and everyone is rooting for you. It can be stressful at times, but that is life. You have to learn how to manage. I never feel like someone is hovering over me asking for answers to everything that I am doing, and if I make a mistake, I am never insulted… Instead I am guided to correct my mistakes. There is so much room for potential growth within the company, it’s truly amazing. Everyone here is a family and will treat you like such. The managers are always making sure you are taken care of and will always offer help if needed. Yes there are some people that could work on their friendliness, but that’s typical work force behavior, some people are here to get their stuff done and go and not have fun while getting paid, and that’s fine. Every now and then the owner surprises employees with lunch. Something that stood out to me is every year for Thanksgiving, the owner walks around giving out prepackaged meals, to make sure everyone gets to have a Thanksgiving dinner at home. This is the best place ever. 

For this position, the only experience you really need is customer service skills and the ability to learn things quickly and efficiently. I was offered $11.50 as a sales associate and the money was alright AT FIRST, but can be frustrating. You only make really decent money if you ever take sick days or call out. As the only associate in the store, I always opened almost every single day I worked and only got one weekday off other than Sunday when the company is closed. 

As an associate you work EVERY SINGLE SATURDAY. Positive thing is you get off at 1pm. My main con was just the days were long and it seemed like the pay could’ve been better. The sales reps at my store location were nice except ONE. Super needy and honestly did not appreciate our store team as much as she should have. 

Overall, I would’ve just liked a higher pay and I would’ve stayed. It’s a nice company to work for overall and they do provide you with benefits as a full time employee. 

Corporate is badly ran with inexperienced upper management. They will implement policies and changes without thinking critically about the store. They are quick to cut hours or staff if the company is doing bad in sales. The programs and software they use for point of sale  and general office tasks are constantly down or full of errors. They will ask you to do more than your general job duties or what is in your pay grade. The warehouse has constant mistakes and inventory errors. The people who work at the home office lack patience and often make mistakes. The owner is very cost conscious and money is their main priority. The company is extremely understaffed, if someone in upper management quits or is fired they often aren’t replaced and the person below them will have to take on their job duties as well as their own. This causes the whole company to be spread thin and sometimes stores are understaffed and unable to provide breaks or vacations. 

The brands SSG carries are limited and expensive which makes it hard to be successful in this area. The sales reps for this company are 'king', so as a store manager, you will have to drop everything you're working on to assist the sales reps when they come in, which is often. You are responsible for making sure customers are set up in the system exactly right, and to the advantage of the reps, or there will be issues. 
The store hours are nice for employees, but not for customers so that doesn't help business. 
Products in the stores are marked up compared to warehouse pricing (ordering from reps), so that's another challenge to overcome. 
You will be praised if you're a million dollar rep or store, otherwise you'll just be a number. 
As a Store Director, you will be giving up your family life because you will be traveling and doing overnights the majority of your time.

I was so excited for this job,  I knew I could be a tremendous asset to increase sales in this newly opened store.  Boy did they ever miss out on that one.  Instead of a great experience it was a nightmare.  I'll take my knowledge, loyalty, hardwork,  morals/values,  and excellent customer service skills to someone that appreciates and deserves it!

A typical day at work included opening, cleaning and helping customers find and show products they needed or wanted.  Checked inventory daily, weekly phone meetings, responding to emails, take phone orders close and deposit money for the day. 

This job not only taught me about the salon world and how it works but I learned a lot about the beauty world, I have so much more respect for cosmetologist and have in depth knowledge about hair products.  I also learned how to run my own store, even though I was never technically a manager but I did run my own store for some time.

The hardest part of the job was moving our stores from one location to another.  The company never hired movers w just used our own coworkers which was horrible.

The most enjoyable part of my day personally was helping someone and seeing how satisfied they were.  If i could bring a smile to someones face that made my day.

I work at headquarters. The pace is very fast. We definitely work hard, but it's a fun environment. Like some have said training isn't like at a huge company, but I know their training systems have improved a lot. We are empowered and expected to solve challenges on the spot if at all possible. If we don't have the answer, we find it. We don't ever leave the customer without an answer, even if it's where to find a competitors product line. 

The industry is cool. We get to try a lot of new products and get an employee discount. 

Gino, the owner, makes it a point to tell every person good morning. Our manager lets us do our jobs without micromanaging, which I like, because it shows they trust us. 

SSG probably isn't for everybody. If you want a job where you can do very little and skate by, keep looking. I like to work, be challenged and feel like I make a difference, so SSG IS for me.

Top Job Titles	Average Salary
Retail sales associate 48 salaries reported	$13.16 per hour
Market leader 8 salaries reported	$22.00 per hour
Store manager 3 salaries reported	$21.17 per hour
Solution specialist 3 salaries reported	$74,500 per year
Salon manager 4 salaries reported	$32,015 per year

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