retail assistant manager

supervisor

assistant manager

assistant store manager

store manager

Samsonite

What is the best part of working at the company?
There really aren't to many best parts at all . I come in work hard and I mean hard to the bone drenched in sweat from the work and the heat environment that's way past OSHA requirement of safe and hydrated.. I just sent home not noticing my hard work no overtime always less than 40 hours no raises after 90 days just no benefits besides holiday pays after 90 days and then one week love holiday pay after one year of being with them. Is a heavy overturn no one really gets permanent they just have a permanent assignment until easily fire I sent home for the teeniest small anything there's no professional Management meetings when there's a problem amongst management teams and workers nothing professionally sit down everything is secret and exclude you from being a part of anything when it may have verbaly indicate you and your job work skills but you're not allowed to know what's going on until they come up with a verdict and punishment I'll fire you are sending you home with suspension with no write up ECT. Having so many people lose work and can't take care of their families due to the unprofessional way that they run this company I experience being with them 3 years before I'n the pass and this year for 4 months I am sitting without work laid off just home waiting on their phone calls to tell me when work would be available they say there's no word available then when I notice multiple employees that I work with it's working today and they change it and tell me that I was a problem I was walking around not working at all now I asked myself how can you walk around with not working for four whole months of working for that company at that same job but we have no one to look into our cases it's business they want to keep the contract and deal with less complaints that the employees have just to uphold the business contract of funding which is understandable business over everybody you don't get a fair trial with this company and I learned this twice different experience years later apart but same results

What is the most stressful part about working at the company?
Being employed with the company and sent home waiting on the call saying that is no work they suspend you just off of here say she'll say.. cut your hours in the middle of the week and always working under 40 hours no overtime required on top for cut hours monthly weekly daily

What is the work environment and culture like at the company?
Extremely hot scorching clothes dressed and sweat like if you was at a gym but with no AC broken equipment that don't work every time you turn around somebody is almost about to hurt their self no signs are paperwork posting that these shipment dock release and hitch  box systems some are broken and random employees come in on a daily and don't know and almost be about to cause an injury due to lack of knowledge about the broken materials

What is a typical day like for you at the company?
Cut hours, hard sweat drenched clothes daily, unprofessional management when it comes to communicating with employees problems people standing around not working while others pick up their workload

Typically, I will open the outlet, check to see that the location is clean, well stocked and ready for the days business.  Cash is counted for the sales areas and credit transaction forms are stocked.  The back area is checked for incoming merchandise to be brought forward to the sales floor for display.  

I've learned some innovative ways to display merchandise, dealing with customers who when purchasing luggage usually leave this task to the last minute and seek instant availability to their choices and usually bring all of my custoner service skills into practice.

Management at Samsonite is expected to be professional and caring at all times....the customer is always right.

My co-workers are experienced in retail and understand the demands imposed by last minute schedule changes due to Holidays and sales.  A good crew.

The hardest part of this position is the flexibility needed to deal with the hours dictated by the mall management company. Openings and closing times are not written in stone.

Actually, the most enjoyable part of my position is the customer service and customer care required on a daily basis...I have an opportunity to "smile".

My typical day working in Samsonite was Opening up, Prepping the cash register and positioning myself so when the first customer came in, I was able to work with them one on one. Working for this company helped me how to learn to sell product. For example demonstrating its weight, describing material, its strength, quality, and different sizes. From High in Spinner luggage to low priced upright regular luggage, Samsonite became my stepping stool in the start of my selling ability. The management in Samsonite the time was Awesome. The assistant manager was always there.Working with us one on one, helping us when we made a mistake in the cash register, she was literally always there serving us as a true leader. The hardest part of working in Samsonite was when I first became a supervisor. My first week in opening was hard. I didn't know how to do it at first, it took me awhile to learn. The most enjoyable was when e got customers from different parts of the world. it was such a JOY! to hear, and learn of different cultures and languages.

When I first started my role it seemed like it could be manageable, but I discovered that was not the case. With a staff of only 3 to cover 7 days / 11 hours per day, my work-life balance was shot. ( Especially if someone called out or quit.) You must work a double shift alone to uphold the store hours which happened frequently. 

It was paperwork-heavy and heavy customer service base driven. My store was even expected to get 10 surveys a week and maintain well google reviews. The products are amazing no doubt about that but they average $150 per transaction and more. You get no commission, store bonus, or sale-driven incentive to push sales directly. Only your flat hourly rate. Turn over rate was high which is understandable when many companies offer more perks to store employees to boost morale and retain their employees. 

The job itself is not hard, and I somewhat enjoyed the product which made it easier to sell to customers. In terms of productivity, it's up and down. There are really slow months and then days where you feel like you can't catch your breath. Overall, management is fine and better retail gig than other places. Like all retail jobs, you have to deal with terrible customers but I found there's a smaller ratio of escalations here than other places I've worked. 

The main con is that you are expected to roll out the red carpet for customers, but you don't get any commission. My advice is have fun with it but no need to break your back over getting a sale. 

Pros:
Interesting product, Easy job most of the time, employee discount

Cons:
No commission,  hard to get more hours (at the smaller stores), products can be heavy and in hard to reach places

I worked at Samsonite for over a year, and although the Manager and team were great and the company management listened, the store was small and therefore there was no room to grow within the company. Hours were cut while I was working there which meant I went from 3 days a week to 1 day a week. I had to leave to find a job with more stable hours. I expected part time to at least reach 20 hours a week. I felt bad for the people who remained there who are still losing hours even though they had worked in management as full time before. It feels somewhat of a demotion considering that they are understaffed and have problems with theft. The shipment orders were also very disorganized which meant stocking a tiny 10x10 office/storage room with over 200 pieces of luggage which was a feat in itself.

A typical day at work was really fun. I got to meet people from all over the world and learn new things about each one of my customers. I was also able to sell them a product that was durable and will last a long time. I made sure my customers walked out of there with an everlasting memory. Not only do they walk out with a smile., it also help me to meet my week goals. My co-workers were very outgoing, fun, and energetic and I love working with them in that type of environment. Work never felt like work because we enjoyed it. The hardest part about the job was i couldn't juggle my hours right. I am a full time mom, I was a full time student, and I was a full time worker so sometimes working so much sort of made me start falling behind in school.

This is high volume retail store, with a base clientele  of Chinese tourists. Ive learned enough Mandarin to help meet the needs of the customers and provide an inviting, comfortable shopping experience. I've also learned the patience that it takes in order ot overcome language and cultural barriers. My co-workers are a good focus bunch of people who keep up with the fast-paced demands that are required in a high volume store. The hardest part of my job is effectively communicating with patrons who know very little and in some cases no English. The most enjoyable part of my job is being tasked with anything and completing it in a full and efficient manner. I'm a goal oriented person and knowing my job is 100% done is a reward for myself.

•	Effective in working in a fast paced productive environment. 
•	Loading and unloading packages to meet effective deadlines for delivery 
•	Loading and unloading packages to meet effective deadlines for delivery 
•	Resolved customer service issues via telephone and written correspondence.
•	Assistant manager for supporting new processes and procedures to maintain group consistency. 
•	Effective in working in a fast paced productive environment. 
•	Maintained a standard of dependability, availability, and providing superior customer service; 
•	Inbound and Outbound Sales and Telemarketing 
•	Parcel Package Coder. Sorted and handled incoming and outgoing mail for customers

Samsonite is an ok company to start off with training on operating multiple lift trucks... I’ve encountered and mastered several machines so far placing  several forklifts under my belt..... They trained me on the stand up forklift, I already knew how to operate a cherry picker, I got trained on the double and triple Ryder pallet jack, also the stand up clamp and the Sit down narrow aisle swing reach but now I’m on the sit down double forklift (Gas) operated which is really simple.... Samsonite luggage has showed me a lot in this past year and I’ve gained a lot of knowledge working for this company now I’m ready to elevate with the skills I’ve acquired

Top Job Titles	Average Salary
Retail assistant manager 15 salaries reported	$14.37 per hour
Supervisor 6 salaries reported	$16.46 per hour
Assistant manager 8 salaries reported	$18.00 per hour
Assistant store manager 5 salaries reported	$18.90 per hour
Store manager 2 salaries reported	$34.00 per hour

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