equipment operator

customer service representative

environmental protection specialist

maintenance mechanic

superintendent

San Antonio Water System

Access operating/application systems for start of day, generate cash drawers, review emails/calendar, review attendance report, ensure associates have logged into operating/application ready to take calls at 8:00am.  Monitor CSA's hourly work, answer questions relating to customer inquiries; provide feedback to csa's.  Report staffing data; answer/resolve escalated issues.  Schedule attendance, training, lunch/break times for csa's. Interact/communicate with various departments within SAWS to ensure adherence to procedures. Document processes and procedures and validate for accuracy.  Process stat reports and provide weekly information to management and employees. Process time keeping records, administration of time off requests.  Meet with management to discuss daily stats, issues and overall key performance indicators.  Address additional issues that may arise daily.

Typical day:  Management was very supportive and empowering in our work activities.  They understood our abilities and allowed us to make meaningful contributions and offer insights into their projects.

Learned:  Geographical Database creation and maintenance.

Management:  Can't say enough about these fine individuals and the way they identified our strengths and allowed us the freedom to enhance their projects.

Co-workers:  Have rarely experienced better people to work with, we all made the work easier to perform by coordinating, and both seeking and offering insights at all levels of our assignments.

Hardest part:  this was a 6 month term position and I was unable to accept their offer for a full-time position at the conclusion.

Most enjoyable:  My best friend from my Masters Program was hired as well and we were able to accomplish a lot.

A typical day was arriving at my desk, turn on computer and open all applications I'm working on and take out the plans I was working on the previous day, my supervisor would stop by and greet me with a Good morning and show me the plans i will be working on after I'm done with the current ones. Then i will continue my day working..once in a while a coworker would stop and greet me and sometimes there were little birthday celebrations.  Sometimes other departments supervisors would want me to do a map for them, and I guess the hardest part was doing the map, and then they don't like the color or size and so i have to continue going back and forth with them.  My most enjoyable part of the job was when i get a big and clear in detail project that i have to input to the basemap and that will take me all day to do. It keeps me entertain and busy all day.

The Customer sevice side is customer sevice nothing to crazy. But you will have to tell people they dont have enough money to get water back on. You will be doing the work of 3 departments. Billing, Collections, and Business. Going through the hiring process and training, they told us that when we got additional work that we would get a raise and compensation for the work that we would be doing. This was a lie. There was no compensation for the additional burden hat was put on us. There is no work culture in the office your team will never speak to one another unless you go up to them on you break and ask for help/ introduse your self. Saws is here to work you and under pay you for it. 


Do not expect much.  Typical city job.  Do your job and probably get a 2% raise every year maybe.  If the company does good or bad it will be a 2% raise.  If you are a go getter no reason to work here.  Promotions rarely happen on the lower end.  The company is very top heavy with executive management taking care of their own.  Work/life balance is fine, if you don't feel like working that day just call in sick, everyone does it.  Company with a pension so that is good, but you need to stay 25 years. San Antonio Water System used to be a great place to work, but doesn't keep up with the times, now it's just a job.  Work there, get experience then move on to a different company for better pay.

Started as an contractor and got hired internally. I love my group, coworkers, and the work itself. Always something different and never a dull moment. I have a great boss who is fair and makes our jobs interesting and rewarding. We are regularly introduced to new work methods and encouraged to pursue training opportunities in our field. Management is always available to provide guidance and insight to the factors that contribute to the work we do and the need to be leaders in our industry and line of work.

typical day at work everyday open up on assigned work area, look at our work assignment plan our more important assignment first , then route our work for the day, check our vehicle oil , gas and our material fill up our drinking water, check for our safety gear, vest, gloves etc. etc.  complete our work orders on our lap top,type all our dailey work activities time arrrived, to the completion, material used and our mileage at the end of the day.my working  hours were  from 7:00 am til 3:30 pm Monday thru.Friday  overtime on Weekends after working 40 hr. the same week

A typical day at work was driven by a construction budget.  I learned the RFP and RFQ process better.  Management, like any other public workplace was click-ish, no wow moments! The culture was "please don't tell anyone I work for SAWS"  because the first thing customers would complain about is their water bill. The hardest part of the job was the lack of empowerment and the layers of red tape in making procurement decisions.  The most enjoyable part of the job was my co-workers, I had a great director, my manager was hilarious, but she provided guidance as well.   

To say working for my city was an advantage, it rolls off the tongue and i was very proud. However it took me by surprise to actually find out SAWS is disorganized, the management purposely tries to come off intimidating and they do the opposite of taking good care of their employees. Not to mention before being hired on as permanent, they treated us "temps" with disrespect - as if we did not deserve the same respect as the actual permanent employees. Also there are more than plenty of departments to transfer to however there is no room for advancement

When I was promoted to this division I was ecstatic, especially the two co-workers I had.  Our system had a perfect flow and were always ahead of our work.  There was enough time for us to take Thursday and Fridays off (of course with supervisor approval).  Our group would have a standard rotation so it was fair to all three of us.

Top Job Titles	Average Salary
Equipment operator 50 salaries reported	$25.25 per hour
Customer service representative 11 salaries reported	$19.96 per hour
Environmental protection specialist 16 salaries reported	$87,217 per year
Maintenance mechanic 16 salaries reported	$22.95 per hour
Superintendent 12 salaries reported	$110,729 per year

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