health screener

dental assistant

licensed clinical social worker

speech therapist

registered nurse

San Ysidro Health

I was enjoying my time at SYH until I meet a group of ladies that completely ruined my experience. I was in charge of this group of 5 women; together we were responsible for a grant. In the beginning, everything was working well and we were getting along. It was not until our first health fair that things started to change. The team would lie about their punch in and out time, they would clock each other in. I tried addressing these issues with them, however, didn't work. I learned from another supervisor that this particular team had been involved in the resining of two previous leaders. They would drive the supervisors out of the company because of the amount of passive-aggressive harassment and bullying. My situation was similar, however, the team even took pictures insinuating a romance, tried to discredit me in front of management and even held a meeting with directors to discuss how I didn't want to be friends with them. It was so ridiculous! I was fortunate to be part of that meeting, the director at that time told me that I was being bullied by them. I decided to take my case to HR and even discuss my situation with the COO. Unfortunately, NOTHING was done to help me. I even provided proof of emails that I received, they took pictures of my work, I demonstrated how I was being followed by them. I was clear that I was being bullied and harassed. I took the necessary chain of command steps in seeking for help and still, nothing happened. I was so sick, literally physically and emotionally sick that my direct manager told me how she was so concerned about me and my health that it would be best to resign and perhaps return after I recover. I still cannot believe this happen to me. All I know is that this same group of people still hold a job at san ysidro health and I am sure they are making someone's life miserable. Management had multiple evidencing documents from me and the two previous supervisors and still, NOTHING HAPPENED. I still have all the documentation submitted to both HR and management.

What is the best part of working at the company?
There were maybe two people I liked while working there. There’s not much good I can say about this company.

What is the most stressful part about working at the company?
They just don’t care. They make themselves seem so employee oriented, like they care so much but in reality they don’t 

What is the work environment and culture like at the company?
Always dirty and drama filled. They all spoke their other languages just to isolate you. I’m solely English speaking and I tried my best to learn some key words to help me out with patients but the employees will purposely speak anything other then English even tho it states IN THEIR POLICY to speak the langue’s all employees understand so no one is singled out

What is a typical day like for you at the company?
Stressful. I lived a good distance from the location they put me at and when I kept coming in late due to traffic on the multiple freeways I had to hit to get there they got on me for it. I would leave my house 2hrs before my shift would start and still show up late sometimes due to traffic, something I can’t control, and when I suggested putting me somewhere closer to home they told me know because I’d be the only one in that department and they don’t think I’d be a good fit because of me being late so often. I told them to put me closer to home and watch me be on time everyday, they said no and eventually fired me for poor attendance. Something they could’ve helped me fix just by simply putting me closer to home.

Behavioral health department
Upper management sucks why? In order to get promoted you either have to be a people’s pet or really be liked by many specially upper management. If not, it don’t matter your studies or your years of experienced  someone without those two can get the job or be promoted. 

Supervisors play it nice but they are not your friends and they will get back to you if needed. 
A lot of micromanage and RETALIATION 

Stupid goals to be completed no one cares about those, supervisors are on top of you checking if you have any notes, telephone calls or they even read your comments on teams channel oh if you don’t have the camera on please do so if not you’ll get yelled at 
 
The team is great but upper management sucks they’re the ones who needs additional training 
Or need to be out of here instead 

Just be here for experience but no long term job 
Not worth it 

For people going on their 5th anniversary and more 
You’ll receive a nice box with a picture and a card holder 💀

Oh and forget about remote work 
Upper management are against it for real they hate that all new staff are fully in person 
And if your planning to be off have the stress on finding someone to cover for you 

The workbook is your friend , be a people’s pet  and do as they say if you want to be unbothered and no one is your friend 

Since I've recently started as a medical records volunteer after months as a HR volunteer, I've had a rocky start. It's not just answering telephones, preparing new employee orientations, or filling out employee verifications. I tend to yearn to learn everything at once. But the workers at medical records reming me that in time, I'll learn it. Have to start small they say. So far, I've learned to fill out a doctor's pending form when a patient requests to fill out their papers. As well as filling out forms to request a patient's records from a hospital. Logging them in their respective booklets. Also using their computer system to track medical records and send them to their proper destinations. What helps alleviates the pressure from starting anew, is my tendency to write down notes in my notebook. That way I'll avoid future obstacles. Sure it's a lot of paperwork, but I'm used to that kind of work. I'm always doing everything by the book, doing my best to do the work as perfect as it can be, in order to increase my efficiency. The best trait about the department, is that there is always someone there to monitor me, just to witness if I'm having any difficulties. To be honest, they havent had to correct me as much as I thought.

This could be a great health center because of the mission, location and challenging patient population. Most of the staff however do not hold a bachelors, masters or doctorate degrees. There is a lot of disdain for people with advanced degrees and vast healthcare experience. Most people advance by sitting around at this organization and do not attain advanced education. Very few clinical managers have an MBA or MPH and have little respect or appreciation for employees with academic training/healthcare experience. If you are liked by the "powers that be" you do not have to develop any level of serious skills to advance within this organization. Being bilingual is an asset and a must with this organization because of the patient population. The average professional career at this health center is about 5-6 years and then most of the  medical, Dental and talented administrative staff leave or end up being fired for upsetting the administration. This organization is large, formidable and comparable to any  HMO or PPO but the interpersonal dynamics are very "meet me in the play ground after school"

My work day consist of greeting our highly enlightened security guard and stating the day with a fresh pot of coffee that I rarely drink. Fresh muffins or donuts for the clients to partake in. We always have a new client coming into the drop in center with new challenges, maybe they need medication application enrollment, or just some food that we keep in the cabinets .We are a part of a larger agency We are the HIV/AIDS drop in center so our caseloads are always very intense. They could range from very ill to very healthy.. As I stated before everyday is a new day.
The management here is wonderful and always seeking new ideas and ready to apply them.
The hardest part of my job is when we have to loose a client to death beit overdose or AIDS complications.

And of course the most enjoyable part of my job is that in todays economy regardless of your educational background ...I am really blessed to have a job...

What is the best part of working at the company?
Pay is great.  However, the supervisors put a lot of pressure an individual.  Only one person is assigned per every 4 providers.  It's very stressful.  Not worth the money, when it affects your mental health. The company also does not consider if you have children to care for. So if miss multiple days, or are tardy more due to your children, even with a doctor excuse, they do not care.

What is the most stressful part about working at the company?
The deadlines. The expectations are to complete 60 referrals ,  all emails, all  voice messages, all Teams messages , and all In basket messages per day.  This is impossible to do each day! If you don't,  after 3 months, you get a poor performance report. The supervisors are constantly sending emails, and Teams messages asking, how many referrals are left pending, or send you a list to complete by the end of the day.

What is the work environment and culture like at the company?
Stressful. Lots of tension unfriendly. Clicks . Uninviting.

What is a typical day like for you at the company?
Eight to ten.  Break for ten minutes.  Lunch twelve to one.  Break for ten minutes at three pm.  Clock out at five pm.

1
.- A TYPICAL DAY AT WORK.
IN THE MORNING WE START GREETING PATIENTS, HAVE ALL MEDICAL CHARTS READY IN ORDER ALPHABETICAL, HELP PATIENTS IN ALL THEY CUESTION, REGISTRATE NEW PATIENTS. IN THE AFTORNOON WE START COLLING PATIEN TO CONFIRN THERE APPOITMENTS , GET READY FOR THE NEXT DAY APPOITMENTS, DOCTOR CALCELETION , START COLLING PATIENTS FOR CANCELETIONS..
2.- WHAT THAT I LEARND.
I LEARND DIFERENT DEPARTMENTS , LEARD MEDICAL RECORDS, REGISTRATE PATIENTS, RECEPTIONIST, AND MEDICAL INSURANGE, AND TO HAVE A GREAT CUSTOMER SERVICE FOR PATIENTS AND CO-WORKER.
3.-MANAGEMENT.
SAN YSIDRO HELTH CENTER AS A GREAT MANAGEMENT .
STARING WITH DOCTOR AND CO WORKER.
4.-CO WORKER.-
CO-WORKER ARE GREAT HONEST PERSONS,AWAYS WORKS AS A TEEM.
5.-
THE HARDEST PART OF THE JOB.
FOR ME WAS THE MEDICAL INSURANGE, HOW TO CONBIT MEDICAL, MEDICARE AND ALL THE DIFFERENTS INSURANGE.
6.-
THE MOST ENJOYABLE PART OF THE JOB.
FOR ME EVERTHING, I LEARND DIFFERENT THINGS OF THE MEDICAL FILL, WORK AS A TEEM WITH DOCTORS AND CO WORKER.

SYH offers amazing health insurance. However the culture and upper management is subpar, at best.  There is a lot of favoritism and behavior that is unbecoming in a professional environment.  There is no support by upper management after you have carried out direction that employees do not care for and complain about.  Upper management  has no problem throwing you under the bus if it means them continuing to save their necks. HR says they are there ti support and assist with your concerns- they are not,  What started out as a great opportunity to grow and help improve day to day processes so that everything works cohesively, turned into a night mare that I wish on no one.  
The key phrases I learned that are the bottom line when thinhs went awry were.."Welcome to San Ysidro Health, where everyone does what they want". followed by a snide snicker.  
What was presented on the surface was nothing compared to the equivalent of day to day HS drama where the mean kids bully your every day hard worked,
Disappointed and discouraging are the best ratings i can give.

I was hired to become the Manager for UM/UR/Compliance and the official job offer received from HR did not talk about anything regarding management. Also, all the "UM staff" I was suppose to train and manage was under the direct supervision of the PACE Administration, not under UM/UR or Compliance and it is hard to set priorities and schedule training when people are not under your supervision or management. Also I was non-exempt when all managers were exempt. However my badge says "manager" I did not have any of the managers same benefits or pay. The place is run as a health insurance but administration (non-medical and non-nursing) runs every UM/UR decision during grand rounds with the excuse that they know the patients. I felt they are looking out for dollars and wanted to wow me with a title that was not true but I came across some ethical issues that made me very uncomfortable to continue working there.

Top Job Titles	Average Salary
Health screener 46 salaries reported	$44.96 per hour
Dental assistant 1 salary reported	$31.45 per hour
Licensed clinical social worker 1 salary reported	$63.10 per hour
Speech therapist 2 salaries reported	$51.18 per hour
Registered nurse 2 salaries reported	$44.50 per hour

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