project manager

field superintendent

sales representative

associate project manager

sales intern

Schindler

I have wanted to write this for a while. I stopped myself each time, I wanted to wait until I had something good to say about this company. Many months later I still do not have anything good to say. This has been the most trying and honestly the worst company I have ever worked for. You're immediate supervisor is great, the person they report to is not so great. No one in upper management cares about you or your wellbeing. You will be provided a very messed up schedule that is guaranteed to ensure you have no life outside this job. I personally think this is done intentionally so you will offer to work overtime since your day is already shot due to your schedule, not to mention you're working Saturday....EVERY SATURDAY. They always have tons of overtime available, simply because they can not keep employees, no one wants to work in a repetitive call center that has 70 calls holding with 30 minute hold times. People are working 16 hour days 7 days a week to help out. Not one member of management says so much as a thank you, you will be worked and bugged to work unreal long hours, you can say no, but, what's the point your 40 hour shift guarantees you have no life, might as well make money since you have no life right? I have worked at one point 12-16 hour days 7 days a week for 4 weeks, on my 1day off I was texed 3 times from management and asked to come in. Countless times I have been called and texed in the middle of the night after working 14 hour days and asked to cover the night shift plus my 12 hours the next day.  When I say they dont care, they truly do not care about you. Your 40 hour shift provides you no work life balance at all.in all my years I have never worked for a company that has employees working this many hours and not have HR reach out to the employees to see how they are holding up, its criminal, non stop calls for 70 hour weeks.i know what you're thinking, just leave, that's a great point some of us stick it out hoping the company will see our hard work and dedication and promote us. As great as that would be Schindler decided to take the route of moving our job to Atlanta, just so they could pay less, give out horrible benefits and get a tax break. In August we were advised of our position going to Atlanta, they have not provided us any info since that day. It was explained to us that just days prior our management received the news, yet, one manager had a new job 5 days later and one moved to Florida months before since we work remotely....how did they not know? To the people in Atlanta I hope you read this and realize what you're getting yourself into and you find employment at a better company.

Working at Schindler 15-20 years ago and things were great. Schindler had a fantastic company culture and it really felt like a big family. Management were supportive, people did right by the customer from the top down, and the product lines and service offerings were somewhat reliable. 

Working at Schindler now? Terrible. Employees are constantly on the defense when it comes to customer relations. The product lines are tremendously unreliable compared to other elevator OEMs. There are so many silos in Morristown…each with their own set of interests and metrics that there is virtually no clear direction to the field. Senior leadership is pathetic. The head of HR and President of the company are now gone, which was a great move on Schindler’s behalf as they were instrumental in deteriorating many many years of positive company culture and customer service. But there’s so much more work to do to “right the ship.” 

Just look at the Google reviews from customers for each respective field office and you’ll notice a a number of common themes. Newly installed elevators constantly break down (if you’re lucky enough to have it installed considering the perpetual “factory” issues with backlog/delays; Preventative maintenance is virtually non-existent as the company is more concerned with “hours per day” than adequate customer service; nobody calls anyone back…likely because there’s always bad news to be given when a customer is trying to get in touch with someone and Schindler mgmt, sales, or operations is afraid to give bad news. 

I feel bad for the folks working for Schindler who haven’t experienced what the organization was like in its heyday. It truly was a world of difference. I don’t know if the deterioration of this place was the result if Switzerland’s increased influence into the US operation over the years, or, if it resulted from a handful of bad apples in senior leadership positions that have come and gone along the way. But it’s sad to see this once great company morph into what it’s become now. Most of the talent is gone, having left the company through early retirement buyouts or after being fed up enough to go find something better. 

In the Morristown and Randolph headquarters, I have had a very successful career as an engineer, project manager, department manager, etc. with many promotions and significant pay increases over a long career at Schindler so I am often asked for advice. My advice is not unique to Schindler but applies to most large corporations and the sooner you realize that the only person who cares about your career is you the better.  Most jobs functions eventually get old so don't expect anyone (boss or otherwise) to have a career plan developed for you. If you are willing to seek out internal company opportunities and if you have shown to be a value, then your boss will typically help make it happen. Having a bad attitude because you no longer like your job is not going to help your career. Internal transfers are typically welcomed at Schindler like most large corporations and speaking as a boss I knew what I was getting with an internal transfer so when done right everyone wins. Do the job you currently have as best you can but take advantage of being employed by a large international corporation like Schindler and you will find you can change jobs, change careers, get promotions, even relocate throughout the world without ever leaving Schindler. Schindler is still a great company as it has taken me to many places throughout the world and has been professionally very rewarding.

Coordinate between superintendants and mechanics daily work schedules, safety training, parts to be ordered that will help complete the daily mission.
Setting up travel arrangements for mechanics needing to go to training out of state.
Performing office admin duties for the superintendants that allow the superintendants to get out in the field with the mechincs.
Notify mechanics of any problems customers are having with there equipment on site.
Compile material need for monthly safety training sessions.
A typical day is talking to sales, superintendants and mechanics focusing on an projects to help complete the daily mission.
I learned more about the mechanical aspects of elevator operations, construction and modification.
My co-workers have many years of knowledge that I was able to draw from to enhance my knowledge and experience.
The hardest part of this job was having minimal knowledge basiscally I had to start from scratch which is a challenge. I love a challenge. This job was a prototype job the first that Schindler tried I made it my own with the help of many people the worked in this office I found success.

What is the best part of working at the company?
The best part about working at Schindler is that they don’t require you to work long hours, nights or weekends 

What is the most stressful part about working at the company?
The most stressful part of working at Schindler as a material handler is working under Josh Bittner. 

What is the work environment and culture like at the company?
I found the work environment and culture to be very pessimistic. There is a clear divide in how the employees in the warehouse and the employees in the offices are treated. For example, office employees get 60 minutes for lunch, warehouse employees only get 30. The company haphazardly attempts to put together activities to integrate the two but it doesn’t work. 

What is a typical day like for you at the company?
A typical day in the warehouse would be that you’re understaffed with a full work schedule. Prepare yourself to feel rushed for the entirety of the day. The only time you’ll have to get your thoughts together is on your breaks.

Schindler Elevator is not a bad company but the office was not good. There was a lack of competent employees and not enough people doing the work. In the two years I was employed there, the office staff had 24 turnovers and there were only 12 or 13 office positions so that says that something was clearly wrong with the office. Most frustrating thing about working at Schindler was seeing how the manager was so out of touch. Not enough accountability when people were blatantly breaking rules and even more frustrating when the wrong people were taking credit for the good changes/improvements in the office. Working at Schindler taught me a lot. I really enjoyed working with the mechanics and I really enjoyed working with the people who all decided to leave. I was the 24th person to go, my regret is I did not leave the situation sooner before things got really bad.

Schindler is a very good company to work for and provide good benefits to their employees.  

There are many levels of careers within the company and they promote training within. 

I work in the SCSN Call Center Department where we service customers all over the USA and Canada.  SCSN follows a point system so employees hired in SCSN are govern under this point system.  The other employers working in the building are not under the point system so they follow different work guidelines.  

Working in the SCSN Department I spend my days on the phones and must account for every minute from the time I clock in until the time I clock out. My position is Call Taker and I bid on my shift twice a year.  Bidding opportunities are determined by my statistics. 

I love talking with customer in the USA and Canada and appreciate the opportunity to serve them to the best of my ability with the tools and knowledge that I am provided with by Schindler.

The company is a great, close knit place to work and enjoys some stress relievers such as parties, lunch outings, and presents.
A typical day consisted of checking emails, using Adobe Illustrator to fix markups on circuitry schematics, sending those markups to Schindler India to be corrected on the appropriate software, and eventually verifying the circuitry drawings corrections were made appropriately. The work sometimes took a long time to progress because you had to wait on the reply email from Schindler India.
The hardest part of the job was the commute, from NYC to Randolph was at least an hour without traffic.
The most enjoyable part of the job was working under the Head Electrical Engineer, who would take plenty of time out of his busy schedule to teach me whatever as needed.

What is the best part of working at the company?
Great people , super mechanics.

What is the most stressful part about working at the company?
Management is ethically divergent with frontline employees.

What is the work environment and culture like at the company?
Environment for the sales role is fine.  On the road daily visiting customers and potential clients.
Culture is difficult.  Frontline mechanics and sales people attempt to balance quality customer service and fair pricing against a management structure that speaks of customer service excellence while, simultaneously, doing everything possible to eek out maximum profit.  Often at the expense of long term customers.

What is a typical day like for you at the company?
8- 10 hours of calls and proposals.  Lots of local travel.

If you like to be stressed out, this is the place for you. Facility is severely understaffed for the workload amount in terms of full time employees and the company relies way too much on unrelaible temporary help. You have 1 person doing the work of 2, sometimes 3 people. Employees are also severly underpaid. Plant manager is clueless as to what's happening in his departments and when teams get behind on work, his answer is always "work 10 hour days during the week and 8 hours on Saturday and Sunday if need be" instead of jumping in to help alleviate the issues. I also never had 1 development review in my almost 3 years working there, so evidently there's zero room for advancement. Just steer clear of working the production floor if you're looking at a job here.

Top Job Titles	Average Salary
Project manager 37 salaries reported	$119,234 per year
Field superintendent 33 salaries reported	$121,571 per year
Sales representative 22 salaries reported	$85,925 per year
Associate project manager 21 salaries reported	$101,863 per year
Sales intern 23 salaries reported	$23.00 per hour

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