room attendant

guest service agent

front desk agent

night auditor

cook

Schulte Hospitality Group

Within my first several weeks, I was made aware of ongoing conflict within leadership, including issues involving the Revenue Manager. I was even given tools from Management to navigate these waters, early on. I was brought into this dynamic, which immediately created unnecessary tension and distraction from the role I was hired to perform. Rather than being able to focus on my responsibilities, I found myself navigating unresolved internal issues that predated my arrival. 

I raised these concerns with HR multiple times and was advised to address them myself. Given the level of dysfunction and existing conflict, this did not feel appropriate and only reinforced the lack of support.

There was also a consistent pattern of unprofessional communication within leadership. Employees were spoken about negatively behind their backs, while interactions face-to-face were noticeably different. This created a culture of mistrust and instability.

From the beginning, expectations were set at a very high level, including conversations around growth and advancement. However, those expectations were not supported by consistent direction or leadership alignment. Priorities frequently shifted, communication was inconsistent, and I was often put in a position where I had to repeatedly justify my work. Over time, this created an environment where I felt undermined and set up to struggle rather than succeed.

The role ultimately became less about performing the job and more about navigating personalities, conflict, and unclear expectations. It was difficult to gain traction or confidence in an environment where the tone was often critical rather than constructive.

My position was ultimately eliminated under the explanation of restructuring. The decision was abrupt, without prior indication, and did not align with the messaging or expectations that had been set. The circumstances surrounding the decision raised serious concerns about leadership alignment and decision-making.

Advice to Management:
Address leadership behavior, internal conflict, and accountability at the source. Without a foundation of professionalism, consistency, and respect, employees will continue to struggle regardless of capability.

Schulte Hospitality Group is the worst management company that I have worked for in my 20+ year long career. The interview was full of false promises and misinformation. What I understood to be my job description and responsibilities was vastly different than the job I had applied to. The company does not open the purse strings ever and runs on a leaner than lean staffing model. Turnover is a huge problem and executive level positions take six months to fill. Multiple positions were cut or consolidated resulting in a burnout, stressed, and overworked staff. Forget raises or bonuses. Any excuse will be utilized to punish management and line level staff. Every week we were receiving a new email or attending a conference call of what else was being taken away from the staff. Keep in mind this is all before the pandemic! Post the beginning of COVID 19? FORGET IT! Chaos, disorganization, and disrespectful communication ran rampant. We were asked to put signage and implement better cleaning practices.... the following day cleaning staff were cut. Communication about furloughs or lay offs was poorly handled. Multiple conference calls a day were scheduled with each providing conflicting information and no direction on how to operate. Outbursts from regional managers were frequent. Compensation was reduced by 30% and benefits cut with no idea of when things will return. Left with a handful of staff, 16+ hour days are considered to not be long enough. No relief on expectations despite job duties being shifted around more and more. The remaining line level staff are exhausted. Nothing has been done to show appreciation for those that are working. I recommend that you stay far, far away from SHG.

Run! Management shows favoritism, the schedule constantly changes 2-3 times a week. No communication between management to entry level employees. This company clearly doesn’t know how to operate any of the properties its management company has. I was signed up for a 401k without my knowledge and when I asked HR about this the response was basically it’s not our responsibility and that the company signs you up automatically. They took money out of my paystub without my knowledge. Very shady unethical practices. They do not care about the guest, its staff or keeping properties up to standards. Prior to Covid they did delinquent deals for properties they lost and had and couldn’t pay the bank back. Toxic environment, management never shows any appreciation for the employees they do have and your’re just a number. They do not give front desk staff the basic tools they need to perform the job duties, nor do they provide anyone with the necessary training. Honestly an embarrassment to work for Schulte. Will try to do anything to get rid of you, no sense of working together as a team, no delegation by management. All their properties under their name are severely understaffed, and no management/incompetent leadership. No one appreciates you. Beyond rude guests. Higher workloads than what your paid for. Inconsistent scheduling. They don’t care about any feedback you have as far as in operations. I learned a bigger management company doesn’t mean better opportunities. Typical day at work includes clocking in viewing arrivals, departures, hardest part of job not being able to plan anything due to a schedule always changing.

Working with SHG has reinforced why I love this industry. I chose this opportunity because of the people, first and foremost. Hospitality is not easy work; it requires dedication, long hours, and a genuine commitment to people. At the same time, it is an industry built by great people, and that has been my experience at SHG.

Having a great culture is what we make of it. When leaders and teams support each other, create a fun environment, and genuinely care about the guest and team member experiences, the culture thrives. I’ve seen that mindset encouraged across the organization. And ultimately it's up to each property's leadership to expand upon. Upper management has always been approachable and supportive, and I've always held a real sense that SHG prides itself on being human.

The opportunities for growth are strong, from GM orientation and annual leadership conferences to the wealth of training resources available for team members at all levels. Support from both RVPs and EVPs has been consistent and meaningful, and wins are recognized and celebrated, which goes a long way in this business.

Benefits are competitive with other hotel management companies, and the portfolio includes well-placed properties that provide great potential for future growth opportunities. Having worked with several hotel management groups throughout my career, I’m genuinely glad to have found the people at SHG.

I joined the team on Sept 4th through LTD HOSPITALITY GROUP on Nov 1 we was bought by Schulte.  So I've only been under them for about 5 weeks . When my mother passed unexpectedly on Dec 10th. I was told i only had 18hours PTO and 3 bereavement days. This sucked for me big time because my mom passed on a early Monday morning. I returned back to work on that Saturday. Was told to give a resignation letter.  I did as i was asked. My name and career means everything to me. My last day was Dec 21st. I'm still waiting to find out if i can return. Overall i liked our Task Force GM he wants to help everyone grow at least thats what he said. He came to us maybe on the second week of November. I will definitely say that even though my journey with the company was short lived. Because i was not able to return after taking my days to take care of my mother's affairs. I was told they had found a replacement. Yet everyday a month later i still see my postion online for hire. I come to figure out that the only reason the company didn't sympathise with my needs and mothers death has to be because of the pay that the previous company was paying me. It was quite generous and i was worth every dime. Schulte oblivious has another agenda. My team adored me and respected me. I built a solid team. Hopefully in my future if its ment for me to grow with this company i will be given another chance. The company is growing at a fast pace...But they need to remember people have lives. Even the best employees will go through unexpected life changes. Their support would be greatly appreciated..Lost my job and my mommy.

This is a horrible place to work, as far as management companies go they are the greediest. This company is the perfect example of villainous corporate greed. The toxic work environment spreads like an incurable disease with every hotel they purchase. I suppose this company must have an urge of manifest destiny to spread their sickness all over the country with their rapid expansion.

Prepare to work with a skeleton crew and primitive tools. Upper management is physically present, but never equipped or available to help you succeed. Managers seem to encourage self-segregation (both racial and professional), they do not make themselves available to employees. Despite the staggeringly high turnover, they also do not like to interview and hire candidates unless they absolutely have no other choice. Expect to be called into work on your days off. They will cross train you to work across multiple departments for their convenience and benefit. They will promise you nonexistent promotions to teach you how to do their job.

There is no culture except for a perpetual loop of negative feedback.

No 401k matching, pay is pathetically far below industry standards. Healthcare options are overpriced and unaffordable, with very limited options.

If it smells bad everywhere you walk, you should check under your shoe.

I was a GM for Schulte hospitality for just over 6 months after 12+ years in hospitality management. I was literally given ZERO training and was thrown to the wolves. I was not told what expected responsibilities were nor was I even given access to 75% of the softwares and items I needed to be able to utilize to do the bare minimum to ensure the hotel ran smoothly and my employees felt appreciated and were taken care of. No matter how many times you reach out for help, you will get no response. The only time you will have communication is when there is a possibility of the company losing money or looking bad to their investors. They make their GMs use their own money for 50% of what the hotels need to run properly and then expense them which takes them weeks to do. HR is basically non-existent. They do not care about any on-property employees regardless of rather they are salaried or hourly team members.  This is a company who does not care about any of their hotel employees. All they care about is looking good to investment groups so that they can make money to buy other hotels and refinance the ones they currently own because of the culture and selfishness of the entire corporate office. 

I really enjoyed my time working for Schulte Hospitality Group. I worked in their corporate office in the accounting department. It was fast paced but fair. The owners genuinely treat their people well. They are always buying lunch for the entire office, they do fun corporate outings when they have their General Managers come to the corporate office in Louisville and the whole staff at the office was always invited, they give cash bonuses for Christmas gifts!, if you need a day off to attend to personal items they rarely say no. It was also a plus that we could dress casually unless we were expecting visitors. 

One of the guys I worked with in Accounts Payable had to have a surgery and was out for 3 weeks or so. The company paid him during his absence which I thought was really nice since technically they didn't have to because he was hourly. I know he really appreciated the gesture and they probably will have him as an employee for life because of what they did for him. 


Martin who is their Vice President really helped me anytime I had questions. He was great to work for. 

The benefits were very fair. Health, vision, dental, 401K, vacation, PTO. You can ask for much more. 

I would recommend this company to anyone!

The only reason I resigned was to find a similar Room Attendant position in a hotel closer to my home. I also hoped to find a similar job that offers better benefits (or any at all I should say) and more consistent work hours. In the end, the upper management at my hotel were punishing my team for increasing the housekeeping department's budget for over-time pay. However, we were severely understaffed at the time my team worked the overtime, and it was voluntary. We had several major events to prepare rooms for, and volunteered our personal time at home to stay at work until our duties were fulfilled. We should not have been reprimanded for meeting service level requirements by the major events we made sure the hotel was prepared for. We were reprimanded by upper managment cutting out lunch breaks, and they demanded a specified time to get a certain number of rooms cleaned that did not comply with Schulte Hospitality Group's requirements. In conclusion, my team was demanded to work less hours but were given more daily work tasks in the lessened hours given to us. This is a reflection of the particular hotel I was at, not necessarily a reflection of Schulte Hospitality Group.

SHG is a poor excuse for a management company. Be prepared to be underpaid and undervalued! Prior to the pandemic, the corporate office was on a mission to eliminate experienced management at the hotel level and replacing them with cheaper, inexperienced individuals. Turnover is high at all levels with necessary positions sitting vacant for months. Position elimination is common; be prepared to do the work of 2 or more people! Each week new micromanaging tactics were launched and the few benefits of working were stripped away. Work-life balance is difficult to achieve. 10 - 16 hour days are the average, however, no productive work is being achieved. The mindset is always quantity of time spent at work over quality of work accomplished. Hostile work culture is the only way to describe my experience. The pandemic took a situation that was bad and made it so much worse. The corporate office flew into chaos, staff fired right and left. Conference calls are constant but provide no direction and serve only for regional managers to hear the sound of their own voices. Procedures are put into place on one call are reversed in the phone call an hour later. I highly recommend you do not join this company now or ever. Unlike a fine wine, this company rots with age.

Top Job Titles	Average Salary
Room attendant 676 salaries reported	$16.16 per hour
Guest service agent 503 salaries reported	$17.13 per hour
Front desk agent 344 salaries reported	$16.96 per hour
Night auditor 314 salaries reported	$17.81 per hour
Cook 377 salaries reported	$18.29 per hour

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