field service engineer

application analyst

software engineer

software test engineer

inbound sales representative

ScriptPro

Scriptpro is a pretty decent company to work for but they really need to improve a few things:

-They need to increase their PTO for employees that have been there for long periods of time. It seems after 10-15 years of service, there is no increase to the PTO. There isn't an incentive to stay longer for the company

-There are not sick days or personal days. You get one lump of PTO vacation days and that's it. So you don't lose vacation days, people come to work sick and spread germs-now that we are out of the pandemic many companies have added sick days into their benefits but Scriptpro is behind on this. I think for general public health and safety, there should be sick days built into the benefits.

-Pay scales haven't been revamped in years! Yes, years! This really needs to be looked at. If Scriptpro wants to stay competitive in the market as an employer, they really need to get with the times and look at the rising costs of living-significant changes need to be made to salary ranges. Other companies have caught on and are making the changes but Scriptpro hasn't nudged forward yet

-No chance for professional development. I've asked for several years to attend some seminars and programs-I think they can add value to my knowledge base and really bring in something to the team. Every single time they are turned down. I haven't had any professional development in 10 years now. I don't blame my manager, I'm sure it's coming from higher up. But Scriptpro needs to start investing more in their employees or they are going to continue to lose quality employees

-Healthcare benefits are lackluster. They are expensive and you are punished if you have dependents, as they will make it even more expensive. The  health care coverage has a long exclusion list-way too many things aren't covered at all. Many potential employees look into health care coverage at prospective employers and exclusion lists are a big turn off! 

-It seems like other departments within the company get to do employee bonding activities (and they get blasted on the company's social media pages) but when asked if that's something our department can do, I always get hit with 'it's not in the budget' excuse. Every time. Every year. Basically, those activities are for 'coveted' departments and are to make the company look good.

-The company loves to promote their image on social media-inviting employees to gather for pictures showing our support for the KC Chiefs football team but when so many other companies gave the day off to their employees to attend the parade, not a single word from Scriptpro. Crickets!

I have been a faithful employee at Scriptpro for many years but some changes really need to be looked into. We've lost some quality employees to competition due to some basic issues that need to be looked at vs being swept under the rug. Honestly, it's hard to remain loyal to a company and not look elsewhere when you start to see what other companies offer.


Starting the position was wonderful. Training was top tier - teaching you how it SHOULD work and the workflow. The company pays for you to fly into town and stay for the week. You train for almost 4 to 5 months and then you are on your own answering calls. The phone calls can last up to 4/5 hours depending on the problem being reported unless you can get a password reset or incorrect status. Good luck taking your lunch break and two 15 minute breaks without rolling a call to take it - and good luck keeping your queue low (below 30). The amount of calls coming in give you zero time to work on the tickets cluttering your queue. Not to mention, you have about a week to complete those requests or you will get emails and teams messages, asking for a status when you’ve hardly had time to further dig into the request. Overtime is asked of you time and time again to clean up your queue, so expect 3 out of your 5 days, to stay about an hour or two later working on what you can’t during the day. You are able to request SR TIME to be logged off the phone but the whopping 4 hours lets you investigate maybe 3 out of your 30 tickets. The position covers application support AND hardware support. One phone call you are dealing with a software error and the next call you may have a workstation that cannot connect to the receipt printer. Moral of the story, there is SO MUCH to cover, which is what makes the job exhausting. Management is decent but micromanaging is real, even though the claim is that they do not micromanage. This is a great stepping stone in a career path but get the experience before you’re burnt out - it comes quickly. Co-workers we’re wonderful, very helpful and supportive. That is the only thing that i miss.

This family-owned company supports its original line of equipment developed in the mid 1990's. As admirable as that may seem in today's market of forced upgrades and predetermined annual obsolescence, it is a nightmare for servicing technicians and the customer alike.
Their solution is to refurbish equipment which is no longer manufactured and send it back to the customer. The life-cycle of 90's era electronics and communications protocols were exceeded  decades ago. The servicing technician is forced to put bad equipment in place of slightly worse equipment. The repair approach is that of applying band-aids to a patient in cardiac arrest.
The metrics for promotion are strongly tied in to a technician's ability to fix it right the first time. Coupled with a lower-than-average industry starting salary, it is a recipe for failure for talent acquisition and retention.
The work-life balance is presented as a 9-day work week followed by a 5 day weekend. Who doesn't want a 5-day weekend every other weekend? The tech who had to work 12-14 hour days for 9 days straight, that's who. Good luck enjoying that time off.
Supervisors are promoted from within. That puts your SME's where they need to be. Unfortunately this company does not develop them as managers or supervisors as they are learning their respective trades and the day-to-day toll is evident in the availability and approach-ability of supervisors.

A typical day would be taking calls from pharmacies, supporting the companies software and working tickets. They pay for you to go to their campus for training then after that you go through remote training with mentors. There is a lot to learn and it can be very demanding. The work culture is very cliquish and toxic. They overload you with work and expect you over perform and not burn out. There is a very high turnover rate with this company because their style of management is a lot of micromanagement at a level I have never seen before. You will have to take a lot of negativity to work at this place. I couldn’t withstand the environment any longer because the workload just became too much to handle along with all the high expectations. You can’t make a mistake at this job without being chastised by everyone. Indeed is not giving an accurate depiction of what it’s like to work at a place like this. I feel sorry for anyone that works at this place. A lot of people are leaving and many more will continue because they expect people to work multiple systems with triple the amount of work and calls with no additional incentives. They do not care about the health of their employees. You will take a lot of calls from rude pharmacies that are frustrated because you can’t get to their tickets fast enough because the workload is too much to manage. 

Started off and the job was awesome. I was learning new things, getting comfortable troubleshooting the system's seemingly endless issues. After about a year though, it was too busy to really learn new things. Classes would get assigned but no time was given to complete them. I often felt unfulfilled, unsatisfied, and stressed before, during, and sometimes after my shift. Management in my department were normally okay, but micromanaging was an issue... most of the time it was too busy to get assistance from supervisors while angry and/or impatient customers wait for some sort of answer, which sometimes literally never came. If you're on support, you are answering phones, email, and chat support... sometimes at the same time, causing stress and high ticket numbers for everyone. Troubleshooting issues is between calls, but if it busy, you do not get to troubleshoot and then tickets pile up even more. While this is happening, management, account managers, and supervisors are messaging you, emailing you, and/or calling for updates on all the piled up tickets you haven't had time to troubleshoot. Expectations are not clearly laid out, but you are told they are very clearly laid out, and they confuse expectations with written policy on occasion. Not enough employees to handle to workload makes for a high turnover, low retention, and low moral. 

I enjoyed my fellow employees, and that's about it at the end.

ScriptPro use to be an amazing place to work. Use to be are the keywords. Recently, the CEO sent out an e-mail about the doom and gloom economy and about how there will not be any money in the budget to give employees reviews or raises. However, the e-mail highlighted 'record sales' this year but despite that they won't compensate for all of our hard work. And then he asked us to continue to work hard for his company and actually to double down and work twice as hard?? It was insulting. It was degrading. It made me feel worthless as an employee. Worked at this company for 12+years and I have dedicated myself to my work and at some points even sacrificed family time in order to make ScriptPro successful (like so many other employees). And this is the thanks that we get? The benefits aren't that great, the health insurance is expensive and the culture of the company has been sliding downhill for quite some time. This upper management decision of no reviews/raises is the straw that broke the camel's back. Scirptpro just lost an amazing employee and so many more are following!

This is a family oriented company yes indeed it is, that is if you are in the family.
They will act if if they care about you blow smoke and then stab you in the back.
I worked here for 9 yrs and have never seen so much nepotism in my life.
The only way to advance in this place is to get your nose real dirty, and they love every minute of it or be related.

Every aspect of the company is run hap hazzard, seat of the pants.
None of the upper management knows a thing about pharmacy yet they are experts in the field.

They put used reworked parts on brand new machines and that is unethical.

They are the most intelligent people in the world, just ask them they will tell you.

Everyone here is always in fear of there job. They have massive layoffs with no warning and will call you up to terminate you and have you escorted out as if you were a criminal.

Shame on you Scriptpro,

Save yourself the trouble and look on unless you want to be another burnt soul they can add to there long long list.

Sorry but this is the truth

Really enjoy working at Scriptpro. Every department is different, but I'm in a great position with supportive management and nice co-workers. I love that they are flexible with many employee's work schedules. However, the compensation needs to be drastically increased!! Inflation rates at 7+% has really affected employees from top to bottom and unfortunately we aren't seeing any significant changes for our pay or benefits. We got a standard 2% raise (a raving, positive yearly review) last year but unfortunately that is not enough to meet the market increase. Even if inflation goes back down, it's predicted that the prices of most products out there in the world will not come back down. I truly love my job, the company, and what I do each day but they really need to dig down deep and work to increase their wages for employees.

What is the best part of working at the company?
Being a part of a team that promoted professional and personal growth. The work was meticulous, but I enjoyed it because I felt like I learned something new every day. 

What is the most stressful part about working at the company?
Having a heavy client load due to the fact that out department was understaffed constantly. 

What is the work environment and culture like at the company?
For the most part, I felt like it was a company that wanted employees to succeed, and that everyone was valued. 

What is a typical day like for you at the company?
Busy from the moment I would log in until the moment I logged out. We were on deadlines daily, weekly, monthly, quarterly and yearly. Hours would go by without me even noticing. It gave me a sense of satisfaction when tasks were completed and helped me improve my time management skills.

Top Job Titles	Average Salary
Field service engineer 31 salaries reported	$24.29 per hour
Application analyst 4 salaries reported	$27.21 per hour
Software engineer 4 salaries reported	$87,625 per year
Software test engineer 1 salary reported	$21.50 per hour
Inbound sales representative 4 salaries reported	$17.50 per hour

Working at ScriptPro: Company Overview and Reviews

ScriptPro

ScriptPro Ratings

Popular jobs at ScriptPro

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected