assistant manager

retail assistant manager

assistant store manager

retail sales associate

store manager

Scrubs & Beyond


The strongest aspect of the role is the support and collaboration among a few in‑store managers.  

During my time with the company, I observed several operational challenges that impacted daily performance. Training was non-existent, SOPs changed frequently, helped was provided depending on popularity with upper management, expectations for assistant managers and keyholders often extended into full managerial responsibilities, including managing both retail customers and large group orders from medical partners. Staffing shortages, product delays, and inconsistent regional leadership support added to the workload and made it impossible to meet expectations consistently.

Despite consistently maintaining a strong work ethic, working independently for extended periods, never calling out, and receiving no in‑person support, training, coaching, or corrective action, my employment ended unexpectedly. While the outcome was disappointing, I genuinely value the professional relationships I built with my co‑managers.

A typical work day gives you barely 15 minutes to prep the store and registers for opening. Then you’re alone until the store manager comes in about 2 hours after opening. She just sits in the back on her phone and computer, so you’re still running the store by yourself. If you’re lucky, you get to take the cash deposit to the bank, but most employees run personal errands as well as get fast food while they’re still on the clock for this task. That’s just 3 hours into the shift. There’s no variability in the schedule, so if you close, you’ll always close. And if you open, you’ll always open. Which is nice, except everyone that doesn’t close almost always leaves early and then you’re left alone in the store again. You’re not allowed to tell the customers when the store is closed, but you’re still expected to clean and close the registers and be clocked out 15 minutes after the store is supposed to close. And you’ll close by yourself a lot too. You’ll get phone calls on your days off. You’ll get called in early almost everyday because someone else wants to leave early. You’re standing constantly, literally you’re not allowed to sit and there’s no chairs except in the back. If you’re supposed to work/close with someone and they call out, you won’t find out until the manager is walking out the door, leaving you alone in the store again. It was a very toxic, drama-filled environment. Think middle school drama times 100. 

I work at one of the Oregon locations, my manager is the best part of my job by far. They are respectful, and caring, and I consider us to be friends when we aren't working. However the corporate situation leaves me wanting another career opportunity. They frequently leave us under water. We were over stock by 1500 units in a store that could barely hold 3500 units. We then wound up under stock for 3 months straight, leading to us having to send customers away daily, and them blaming us for not being good salesmen. The overall attitude surrounding the corporate situation is insulting and makes us as the face of the company (sales associates) look bad. We don't ask for much, in fact most if not all of us don't get paid a fair wage. There are little to no benefits, my manager had to go to the hospital and their health insurance didn't cover even a cent of the $500 fee to get a room. When minimum wage rose, no one got their raises carried over, in fact they counted it as a raise. Corporate is the problem in this company, it stands in it's own way 100% of the time. It would be a blessing if they would let the stores run themselves, but that will likely never happen.

Management really needs improvement. They play favorites, they over work their employees and give little pay. They refuse to give over time. The turnover is crazy high. Before I left, the store manager had told everyone, the key holders and sales associates, that they were up for the assistant manager position, then started interviewing people from outside of the company for that position, ended up hiring someone completely new,and telling the former employees who were led to believe they would get the position that they just weren't good enough for that position. The store manager and the regional manager will push people to quit if they simply don't like that person, regardless if they are good workers or not (I worked there for 2 years and saw this happen SO many time). Everyone at the store I worked at would gossip and spread rumors, including the store manager and the regional manager, making it feel like I was in high school again. The entire 2 years I worked there, I only got a one cent raise (not kidding). Overall, I really wouldn't recommend working there. Sad to say, but it is very true.

A typical day at work would be greeting customers and making sure they find what they are looking for and ringing up the items they buy. I learned that you have to be very comfortable with talking with people face to face or on the phone. Management needs some work my boss is not very friendly but she has her days when she can be nice but not all the time. I love my co-workers they make it fun everyday when i go into work. The hardest part of my job is learning the number system on the clothing. the most enjoyable part of my job is working with the public and talking with the customers about what they are looking for or how there day is going, what there plan are for the weekend and making them feeling comfortable with coming into the store and knowing  they are going to get what they want and the employees are friendly and what they are talking about when explaining the product.

A typical day at work has a lot of chaos and unnecessary drama. The manager leaves management duties for part time workers to complete without any proper training. 

I learned everything about working their on my own. Again, no proper training was ever give, so thankfully I had previous retail experience.

The manager is rude and self absorbed, and likes to pick favorites. Before that, I had never worked some where that treated their coworkers with such disrespect.

The "hardest" part  of the job was doing everyone's job since nothing was ever completed. I also didn't think it was acceptable for a manager to leave her unfinished work for the other associates to finish.

Finding the right pair of scrubs for professionals, or shoes and accessories, is the typical day to day sales environment you can expect. You will learn product knowledge and features, as well as offhand experiences from the customers themselves. Workplace culture is oriented towards store cleanliness and appearance, as well as a fully devoted customer service experience from beginning to end. Harder parts of this job include finding specific items or styles for customer requests as well as organizing group purchase orders involving multiple quantities, colors, styles, and sizes for multiple office employees. The enjoyable part is the sales-floor and helping customers have an enjoyable experience to encourage revisits and providing them with selections not previously considered.

The job itself is easy… if your good at listening and attention to detail.  You help customers find scrubs that will fit there body type or finding more styles/colors of their current/favorite scrubs.  A typical day is processing shipment (which may be 1-10 boxes) pulling orders, calling customers, hanging clothes, pricing, sorting and putting away clothes, giving top notch customer service, answering questions, running for additional items for customers in fitting rooms, ringing, cash handling and doing returns.  I work with a great bunch of people, and we have lots of fun when we are there!  The schedules are very flexible, they can work around another job, school, whatever life throws at you.  The health care isn't the greatest, but the matching on the 401K makes up for it!

A typical day at work is basically doing the freight for the day, helping customers, taking orders for customers. Cleaning the store, including fitting rooms. I've learned how to be attentive to customers and their needs. My customer service skills are beyond exceptional. Management could use a lot of work. Tact is definitely something management needs to work on. Higher management is fine, but the management in the stores themselves are pretty bad. Co-workers are great! It can be a fun environment to work in if you have the right people working with you. The hardest part of the job is dealing with the problem customers. The most enjoyable part of the job is the experience. You can learn so much about working here.

While changes are probably coming, as it is the company does not set priorities in the store. Point of Sales/Computers are outdated and falling apart. Not enough hours are provided to staff the store and the store is never properly staffed due to pay. Staff is expected to do a lot; sales, retention, cold calls, find groups to increase business, complete shipment while providing exceptional customer service to list a few. Upper management will micromanage everything and managers are encouraged to criticize/belittle staff. Our store made record sales, had a reputation for being a "great" store and staff received... no joke... a 3cent raise each. These raises are supposed to be based on performance.

The customers are good. You deal with caregivers and most will be kind. Rarely do you get an irate person. The product is high quality so it makes it easier to sell.

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