Seabourn Cruise Line

Primary Responsibilities:
•	Supported the roll out of the Enterprise Citrix initiative for 3 central site locations. 
•	Provide user assistance on issues related to Citrix. 
•	Support application testing in a Citrix XenApp 4.5 environment. 
•	Installing and configuring applications locally or within a virtual environment utilizing ThinApp. Built, configured, and supported HP (Compaq) Blade and DL server hardware, Citrix software, and Microsoft Windows server O. 
•	Assisted the Citrix team with the installation of images created via RDP for server configurations. 
•	Managed, troubleshot and supported the Citrix environment. Overtime and weekend hours.
•	 Implemented VMware ESX 3 Dell Servers 2950 using iSCSI Technology to attach to Dell SAN Power Vault M3000i Capture, Storage and Sharing of Multi-machine System Configurations. 
•	Utilized mainly for training, Education and Demo. Utilized NetApp Snapshot technology to enables client to create point-in-time copies of file systems, which client can use to protect data—from a single file to a complete disaster recovery solution. 
•	Managed the IronPort C350 email security appliance, IronPort S350 Web security appliance. 
•	Designed and Implemented upgrade of Citrix Presentation Server upgrade from 3.0 to 4.5, Citrix Farm, Citrix Web Interface 4.5, Published applications, Security Lock Down Servers, 3 Servers using Windows 2003 R2 / Terminal Server and Licenses and application database reporting to SQL 2005 Database. Monitored, troubleshot, supported & Implemented Citrix XenApp environments on VMware platforms. 
•	Primary Responsibilities: Application testing and Citrix servers migration from Citrix Metaframe XP to XenApp 5.0. 
•	Performed application updates on Presentation Server/XenApp servers in coordination with application owners. 
•	Installation of XenApp 5 and Netscaler produced significant enhancements for application streaming, isolation and application virtualization overall. It also introduced a redesigned, easy-to-use user experience and powerful performance monitoring tools. In total, XenApp 5 enhancements addedthat simplified/ streamlined management and support, while substantially reducing the total cost of ownership and improving the overall user experience when compared to traditional application deployment solution. 
•	Managed the Projects with 2 Lead Engineers and 10 Technician 7/24 Upgraded Novell GroupWise 7.0.1 to 7.0.3 on Novell 6.5 and BlackBerry Server Assisted Help Desk with application or hardware problems Managed WAN Cisco 2600 router between remote site / Cisco Aironet Wireless / Cisco Catalyst 6500 with VLAN Managed Novell Cluster Servers with SAN on NW 6.5, Zenworks 7.0 for Desktop, Imaged Desktops

Seabourn Cruise Line it's a 6 star company with very high standards of service and hygiene!
Most of the days you work long hours,seven days a week,minumum 10 hours a day!Typical day at work,preparing in the morning the bars and wine stand for lunch service,organizing the team for service and during service ,supervising and giving full support to the team!
After lunch service,cleaning everything accordind to USPH standards and leaving the outlet prepared for the next service!
Dinner time more or less same procedures as above,with a focus on more refined service as well on wine sales!
At the end of the night,USPH closing was mandatory according with company policies,as well keeping a good daily inventory!Ordering for the next day of operation was very important since the outlet was serving almost 400 guest at each shift!
Working in an international environment was interesting as well very demanding,we were counting 36 nationalities amongst co-workers!
The hardest part of the job were the drills,followed by cabin inpection on a weekly basis,wich many times interfered with our working hours and the fact that we have no days off during our contract!
Managemant was indeed at the top of it's class ,making guest as well crew feeling overlooked!
Ofcouse the most beutiful part of this job was cruising around the world,an amazing experience,unforgettable!

A typical day at work involves clearing the vessel (along with the Chief Purser), supervising the check in process of all new guests, assisting guests with port information, currency exchange and general enquiries of all onboard facilities. Assisting my team with anything they need help with. Completing the work schedule for my team. I also assisted the Guest Services Manager with guest issues and complaints. The job has taught me to think outside the box and to work and thrive in a team environment. Co-workers become friends and friends become family.

There are many different nationalities onboard and its teaches you to work with many different cultures (guests and crew)
I can work under pressure, some things need to be done immediately, situations arise, one day was never the same as the next. 

The hardest part of the job was adjusting to being away from home for 4/5 months at a time. There are tough days and easy days and it is definitely a different lifestyle to which one can easily get used to. The easiest and most enjoyable part of the job is that I got to travel and see the world while doing something I love.

Over my tenure here, I have noticed a few challenges that I believe are impacting both individual and collective performance. My observations include:

Performance Evaluation: It appears that there may be room for improvement in the way performance is evaluated, especially concerning the acknowledgment of experience. It seems that experience is not consistently valued or merited in the performance assessment process.

Racial Prejudice: Unfortunately, I have also noticed instances of what appears to be racial prejudice within the workplace. It's essential for us to foster an inclusive and equitable environment to ensure the well-being and success of all employees.

Limited Career Growth Opportunities: I have found that there is a lack of clear paths for career growth within the company. I believe that providing employees with more structured opportunities for advancement would contribute positively to both individual job satisfaction and overall company success.

Each contract lasts a minimum of 4 months although this can vary. Whilst aboard, it is contracted that you will work a minimum of 70 hours per week.

Management were strict, as the ships work to a 6* standard, and it was not always easy to communicate when English isn't everyone's first language.

My coworkers numbered approx 107 people from 32 different nations. All are there because they have a passion and a flair for the industry, as well as high professionalism and relationship-buildong skills. This made for very close working relationships, and often you would find youself living with a member of your own team. Cabins were 2-3 people in a small space.

The hardest part of the job is being away from home for such long periods of time. The physical distance made relationships very hard to maintain.

On the other side, the travel and the destinations visited were incredible, and the experience of the people and the cultures feels invaluable.

Amazing working place. Gives you awesome experience and mates from all over the world. You have everything there: hard work, stress, challenges every day, ups and downs, but after being there and experiencing that all, you know what means hard work and what is your home away from home. You will meet people who will be your friends for rest of your life and you will meet people who will never be your friends :) but it is normal part of life. 
Not easy at all. But after long shift you meet up with your buddies in crew bar and forget about your tough day and enjoy the moment. Yes, you see the world, sometimes only from the open deck or illuminator but most of the times you have few hours to enjoy great places, see something and also do something. It is all up to you. 
However you have trainings and weekly crew drill procedure, but that is how it is, It is better to know more than not to know at all. 
Not everyone can do this kind of job - ship's life is not an easy life. For me, attitude is everything and communication is the key.

This is a job that I do most as a fill in. I am currently a self employed singer/entertainer working as headliner most of the time on various cruise lines. I have been out of the traditional workplace for some time now. I enjoy this opportunity to travel and continue to see the world and meet the most amazing people. While the majority of it is administrative and socializing, it allows me the chance to stay up to date with my skills in that department. I am an instrumental part of what happens on a day to day and cruise to cruise with regards to the entertainment provided to the guest while assisting the cruise director. There is room for growth on many levels for those wishing to make a career in the cruise line industry. The hardest part is the continuos activity from day to day with very little time off for myself.

we started making up suites by 8am finishing by 1pm. went back to work at 6pm for the evening turndown finishing by 9-10pm. sometimes during the day we had extra duties like laundry delivery and other related duties given by the management.
Learned not just how to make up suites, but learned what it really means to provide a first class service and to go the extra mile. looked after vip and high profile clients. Team work was very important and necessary in order to provide an excellent service. the hardest part of the job was the toilet rim cleaning. the most enjoyable was meeting the guest, and to look after them, get to know them and to exceed their expectations, and to travel and see places

I have been working two years for Seabourn and I can say I had the best years . Great environment. Small ships so you get to know easily the guests and crew. You get to travel to other continents since they usually do longer voyages and you can get promoted faster since it's a small ship and the are always crew changes. The HR department is always doing activities for us on board. Multicultural inclusive environment and we get to receive crew funds and use it to get new bikes or to have our crew gatherings on board. Pretty amazing place to work. Highly recommended.

Traveling the world saving money was definitely the great advantage of this job but I should also add that we learn new tasks, increase sense of responsibility, work autonomously around the ship, liase with many other crew members from all the departments. The food on board is great, the cabins are ok for short contractas, and the crew facilities are satisfying. The bad part is the not-so-kind and rude supervisors, who would humiliate and disrespect many crew members who are already under pressure and so many hours of work. Life is easier when you work in a happy environment. Happy crew, happy guests!

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