client advisor

credit analyst

Seacoast Bank

It started off where this isn’t a bad company to work for. Then management changed a year ago and everything changed. The people around me, such as coworkers and the Supervisors I had also made it worth while. However over 8 months the Verification changed about 5 times. The system has changed 3 times and then they expect you to do things properly even with a change in the system. They asked us to request for an increase if we didnt agree upon the one they gave. I get a message back stating that Payroll is on vacation for about 3 weeks and on top of it after trying to reach out I got no reply. They also shut down overnights and took away our shift differential and laughed in our face because they were happy to have overnights closed. Their service levels use to be up to 70% and above a year ago. Since they have failed to meet service level or even barely pass 20% because they worry about letting people go that they didnt hire and never planned on replacing them. There are two people who work nights now with only one taking calls after 4pm. Yes after 4 the place is deserted like a ghost town. The Manager of Seacoast Call Center is always in a Meeting Everyday with all Supervisor and Senior Client Advisors for about 4 hours. How much is there to talk about I dont know but they had something to say every day. Leaving only 4 people on the phone while there are 35 calls waiting. Lets not mentioned when someone takes Lunch and its then 2 on the phone. We been complaining about we don’t have enough people and you know what the Managers response was “This is Normal for a Call Centers to be like this.” It took for me putting in my 2 weeks for them to start having interviews 2 days later from people I’ve never seen conducting interviews. Oh and I got support from all my Supervisors and Co-Workers on leaving except for the Manager. He couldn’t say thanks for your time or even look me in the face when passing me by to say thank you. He knew I did most of the behind the scenes work along with taking calls and that it would hurt them in the long run. Also they took people off the phones, put them as Senior Client Advisors just so they can walk the floor like as if we were new people coming in but it was really just to take them off the phone and watch us suffer when its literally like 3 or 4 people on the phone. Oh and the new people coming in, they have them making more than the people who’s been there tenured for 2 or more years. And if you don’t believe when I say its literally like ghost town there after 4. Just take a drive out to Lake Mary and see for yourself. Actually go around 5. That parking lot is empty. Did I mention they didn’t give me an exit interview like they did for everyone else that quit or even if they were fired. A girl placed her two weeks in a week before me. She got a reply and a interview right away and then they let her go the same day along with paying her for her last two weeks. I didn’t mind if they didn’t let me go with my pay. I just wanted the same treatment and respect. NOTE TO ALL, PLEASE HAVE ANOTHER JOB IN PLACE AS IF YOU DONT FIT INTO THEIR SYSTEM RIGHT AWAY THEY WILL PURSUE INTO TERMINATING YOU. They wont tell you to not discourage you but ask all questions when you are being interviewed. Even the people thats been there for about 4-6 months now are ready to leave.

I began my employment as a temporary associate. During that time, the role was structured, manageable, and focused primarily on card activations, which created a positive and efficient work environment. After accepting a permanent position, however, my experience changed significantly.

Since transitioning into the permanent role, I have observed concerns regarding leadership approach, team dynamics, and overall workplace culture. There appears to be a noticeable level of favoritism within management, resulting in inconsistent communication, unequal support, and limited inclusivity among team members. This has created a work environment where some employees feel undervalued and disconnected from team initiatives and engagement activities.

Although the organization promotes morale through occasional activities and incentives, these efforts do not adequately address the challenges of working in a high call-volume environment. There is limited flexibility and minimal work-life balance, which contributes to employee burnout. Additionally, training and support rely heavily on written documentation with limited hands-on or visual guidance, which may not support all learning styles effectively.

Another concern is the level of support provided to frontline employees when handling difficult customer interactions. Employees are often expected to manage escalated or challenging situations with minimal managerial backing, which can negatively impact morale and job satisfaction.

While compensation is competitive and benefits are reasonable, the overall workplace experience is heavily influenced by leadership effectiveness, team support, and employee recognition. Strengthening leadership accountability, improving inclusivity, and providing better support systems would significantly improve employee retention, performance, and workplace culture.

Worked for the company for a short times, was very excited after training but, soon learned that in my office it was very close minded, clique that  loved to say this is bank procedure/policy  to customers  instead of trying to find a solution to the customers problem. 

When I had a problem with my manager and knew it was something that I could not handle on my own I contacted HR for direction.  They said I should not have to work under those conditions and I did the right thing by calling them.    I was confident they would investigate my situation but, nothing was done and they did not even follow up.  

I am not a disgruntled employee I truly wanted to protect the bank from a very bad situation that could become a huge liability to them.  

   The client base was wonderful and they are very loyal to Seacoast.  

I was hired for one position with a clear job description and was not trained beyond the 3 days training that everyone goes thru.  

Being in bank management for many years I saw a lot auditing issues, because I wanted to know the right way to do things I asked questions, answer was always this is how we have always done it.  I I did my best to bring my experience to the office but, was labeled.  my advice would be to find out more about who you are working with (management )this person is a huge liability because of their banking background .   I was targeted, it became a hostile environment and HR did nothing to protect me.   I was warned but, did not listen
Nothing like I have every experienced before....over 30 years in banking to be treated so badly  do your homework.

I never thought I would hate this job as much as I did before leaving. New management has destroyed the atmosphere. Sick time has to be requested in advance (let that sink in). If not it results in an occurence. No matter what family or personal emergency you have going on, if you have to call out or leave early, it's an occurence unless you're lucky enough to be anything higher than a client advisor and shown obvious favoritism. They aren't consistent with how they treat their employees at all. Payroll is constantly messing up pay including OT and holiday pay. This has been going on for months. The amount of people that have quit since new floor manager came is astounding and quite embarrassing. The call volume is ridiculous during the day, and don't expect to be given any time off the phones aside from your lunch and breaks which are sometimes cut short to support the lack of employees left. HR doesn't seem to take anyone's concerns seriously. Constant lack of communication despite their being 1/3 of a call center left. Current starting rate doesn't compensate for what you'll be dealing with. The systems used are very outdated and programs are constantly going down. Too many programs to navigate through for each call as well. Seniority means nothing here. I have seen people offered positions then have the offer taken back. If you like drowning in calls without any reward other than your paycheck & love being a pushover to gain respect then you've found the perfect job. Sad to see what this place has become in such a short amount of time.

I started out as Executive Assistant to CIO, which she left the bank. I was moved to work as receptionist but a job came up as Executive Assistant to the County President. I partnered with him for 3 years and did all administrative work as well as Consumer loans. A lot of month end reports, board meetings and luncheons to arrange. Very busy office. The culture was stressful and well as upper management communication was not being funneled down to middle management at that time. The Bank was going through cultural changes to be brought up to digital upgrades with a new way of banking. At that time they went thru layoffs and my President and I were among the many that were let go. Two weeks later I was hired back for a year as a contractor in HR at which time I left and they kept calling me back for different assignments. 

I was with Seacoast for 8 years and really made a lot of friends there. The Bank is doing well today with the new upgrades and new culture.

As an entry level teller, I can’t complain I learned a lot from the time I was there and created bonds with clients. As far as work environment, unprofessional and toxic. I’m speaking solely for the branch I was in. Close knit group that acts as if they are still in high school. Would stay in the lunchroom for hours in the morning and leave the only teller to attend costumers. No help was offered unless told to by manager. Anytime a conversation was had with the manager, the manager would inform all the employees in the branch after. The list goes on, I believe to lead by example for people in higher positions. Due to this I was informed I would not get a good referral the one time I tried to put in my two weeks because it would make the manager look bad and push back other employees in the branch. I left months down the line without my two weeks put in. Overall it was a experience, I’m greatful for the clients i got to interact with and all the lessons I learned. I hope other branches across the state are nothing like this one. 

When I began working for the company, there was a strong family feel throughout the company, giving a sense of belonging. Employee appreciation was a strong conviction of the company. In 2023 the company acquired multiple banks driving assets into a mid-size bank classification. Compliance was not on the fore front until after this was achieved. Going from extremely lack luster practices to overhauling every single thing involving branch operations. Training is much to be desired. Expecting employees to know the unassumed and figure processes out themselves. The company is antiquated in its processes. As is grows, it desperately needs to update everything to the 21st century. All the changes and requirements created volatile work place.

I have never worked for a better group of people. The workplace culture was very demanding and they expected you to get your work done on time. The hardest part of the position was telling realtors, buyers that their was a problem getting the loan closed. The best part of the job was when everything went according to plan and the loan closed on time. A typical day at work was gathering all the docs from the borrower. Making sure the application and credit report match and they didn't leave anything off the application. Which could make a big difference in their ratio.Once everything is in the computer system rerun DU or LP. I have learned that you never tell anyone they are approved before the U/W has signed off with the approval.

Most departments are chronically understaffed, leading to many being overworked. Training is inconsistent and systems inadequate. Management is completely out of touch but claim they welcome employee input. It's hard to move to other areas of the bank unless you know someone as you are only considered if you have experience for the position applied for. PTO is low with standard 2 weeks until 5 years and an additional week is earned but it used to be available 1st of the year, now prorated based of anniversary date. Everything has gone downhill including staffing quality, training, benefits, workload etc ...

They made me get all kinds of certificates (including NMLS) but did not pay me what I deserved. we were short staffed for like 2 years, the bank never hired more people. they hired an employee like 2 weeks before telling us they were closing our branch. our manager had no idea what he was doing, but was promoted. you can never get ahold of anyone if you need help. we never felt appreciated here. there were multiple times where I had to step in and do the managers job and was never compensated or even told "thank you" by upper management for going WAY above my pay grade. 

Top Job Titles	Average Salary
Client advisor 3 salaries reported	$19.60 per hour
Credit analyst 1 salary reported	$97,043 per year

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