service technician

account executive

commercial sales executive

program manager

project manager

Securitas Technology

This time a year ago I was trying to encourage every good technician I knew to apply for a job here.  Today, I doubt I’ll be sticking around much longer.  
It started out as a great place to work.  Things were pretty crazy when they separated from Diebold.  We had to work a lot of hours and deal with a lot of chaos.  We did a good job and things for our customers got better.  But, as soon as things stabilized, corporate started changing policies, negatively affecting the service technicians in the field.  A general feeling of, this company does not value you, started to slowly wash over everybody.  Changes to our vehicle use policy, personal tools policy, and even cutting back on training.  
The most recent slap in the face is a change to the travel policy for technicians.  We used to not get paid for our first and last 45 minutes of travel every day, which is pretty bad for our area.  Most companies don’t pay for the first and last 30 minutes.  Now, they’ve changed it to where we don’t get paid for the first and last 60 miles everyday!  That’s about 3 hours of travel a day possibly!  Our managers had a meeting with the people pushing out this new policy and brought their lists of all of our complaints and concerns regarding this change.  It had no effect and they went ahead with it anyway.  They say, this is pretty common for the rest of the industry.  So, they’re basically saying, we believe other companies get away with treating you worse then we treat you so we’re going to treat you worse to match; rather then strive to be better then the industry standard.  I’m sure the SES HR person will get on here and say how this is common in the industry and how we can bring our concerns to so and so, and the company is striving to get better.  But that wouldn’t match reality.  We took our concerns to management and they were ignored.  The industry standard is to treat technicians as disposable bodies, you should be better.  And if you’re striving to get better, why are the reviews from employees averaging worse and worse as time goes by?  
I’ve been in the industry a long time.  I’ve seen companies go this route before.  They’re going to have more and more trouble holding on to good technicians.  They’ll create more and more horrible corporate policies to attempt to bring up productivity, which will only make production go down.  Unhappy workers just don’t work as hard as happy ones.  When I look out a year from now, I expect things to be even worse for employees, not better.  I doubt I’ll be sticking around until then.  Most of my co workers feel the same.  Work has slowed down and everybody has updated their resumes.  
I guess the bottom line is, as a technician, you can work here.  But it’s just another corporate job run by a bunch of people who only see you as a number on a spread sheet.  You aren’t a valuable member of the team, you’re just a disposable asset.  Use this place to get some experience and then move on to a place that will treat you a bit better.  If you want to work at a place that demands more and more from you and gives you less and less, then hey, stick around and grow some roots here.  Otherwise, treat this place like a rat treats a sinking ship.

The job itself is not a hard task at all however management is very lacking in most areas than none. There is a lack in training in some areas; topics mostly seeming important. The lines of communication between employees and management could use improvement. Management demands more quantity over the quality of alarms received. The roles of local management is not at all explained which creates more confusion among the dispatchers who attempt to reach out for assistance on certain occasions. There is only explanation on things when a problem arises. Some of the management in particular for the Charlotte location on multiple occurrences has abused their levels of authority it seems and does not seem to understand confidential and ethical respect. The benefit packages are okay but there are many areas within the job that could use more attention in improvements. The pay is pretty decent however (there is always a but!...) for the high stress inflicted by management, they could stand to raise the pay $2-$3. Dispatchers would probably put a bit more effort in the demands of the work by increasing the pay.
I would definitely recommend the job to anyone needing to find something temporary while going to school, etc. but not for anyone looking for long term commitment especially with a dispatching position. You’d be well off going to work for someone else on a salaried income.

Lots of windshield time.  Have to drive 2+ hours to get to your first call, then you're made to feel bad for not getting to your first call at 8:30am.  The company refuses to replace worn out vehicles.  The 2019  RAM Rollerskate  I drive now has 171,000 miles on it, and counting. The company won't hire more techs, but keeps acquiring more customers by buying other companies, which means more work and more driving, but don't expect a decent raise.  Last "Merit" raise was 75 cents.  The parts handling process is a joke.  Your truck inventory needs to be accurate, but don't expect help with that.  The parts  you order are added to your inventory whenever the system feels up to it.   The routing is a joke as well.  Expect to drive from one corner of the state to the other, waving at your co-worker as you pass them going the other direction.  There isn't much planning, preparation, or information shared.  Calls are just dumped in your file and you have to figure out what to do with them.  Don't expect  your manager to sign you up for training classes.  I've been asking to get certified on RPS and LENEL for the last few years. Nope.  The Team Leader gets to go to all the training classes so he can answer your phone calls when you get stuck working on the junk he just went to class for.  This company is just concerned with growing  their portfolio, not actually growing the company.  The benefits are okay, so I guess that's plus.

I'd like to start by saying that this is an honest Review from a current employee. I am thankful that I have a job and can provide for my family.

I am not leaving this review to rage at the company, but rather that this review would help spur changes.

When someone leaves the company, they have a pattern of just pushing the previous persons responsibilities onto another person (with no additional compensation) rather than hiring a person to fill the void. I have seen a lot of excellent and dedicated employees end up leaving for these reasons. Because of the previous issue a lot of people are incredibly over worked, if you're salary you're going to struggle to find a work/life balance. From day one I’ve heard managers talking negatively about people being "9-5'ers". Having a family life with this kind of culture is difficult. If you're an hourly employee, you of course wouldn't have to worry about this. There's no real growth inside the company even though there are a lot of promises made about it. The benefits exist, so that is good… But, if they talked to most the employees I am confident most would say they are not competitive with other companies in the area.

I had written a lot more to this review, but after reading the rest of my review I realized I was no longer trying to be constructive (I deleted the rest).

When i first started with Securitas what a great company. But then this started happening well you have a certain time to get a job done and a certain time to get there if this dosent happen you have to explain to someone in Ohio that never worked on  an alarm in their life why you are not done in 45 min or why it is taking so long to get to the job site dont worry about snow or a big job you still have you still have to ask permission to continue or even to take a lunch. Everything has to be approved no matter what your experience is the management thinks this makes everyone work harder or faster. Training is null when you go to a place and never worked on the out dated equipment you are told to do the best you can. I call that throwing an air breather at it all they want is live bodies to run around and act like they know every thing so you can lie to the customer untill it is a big deal then maybe somthing to help the customer might get done anyway glad i am gone good luck this company is for people that dont take pride in their work and want to just get by like a robot.

My typical day includes but, is not limited to the following.

•	Leading my team to formulate engineered estimates and or budgets for new and existing clients by prooviding customized estimates, material costs, associated labor, initial budget, and assistance in the final review of projects. 
•	Mentoring and teaching others about how systems are put together and what is acceptable practice versus unacceptable in equivalency tests, standards, complexity. 
•	Interfacing with Customers, Manufacturer’s Representatives, Manufacturer’s Technical staff, Distribution Offices and Supply Vendors on a regular basis as well as oganizing and deploying Lunch and Learn training sessions, and other required training sessions in order to keep up with the changing industry complexities. 
•	Interfacing with the various associates, and area and senior leadership teams as needed to assist in developing a win strategy and evaluate the dynamics of projects.

The hardest part of my job is balancing the multiple tasks that are required daily, and the most enjoyable part of my job is, the family of associates that I work with throughout my office and the other team members across North America

I love the people I work with. The job itself isn't that difficult, if not a bit overwhelming during training. 
This company bought new assets without having proper staff levels or the infrastructure to deal with it. While the people at the top are fine, every department is suffering. We have no people, we work 6 days a week with overtime on the days we work anyway. People are dropping like flies.
I understand that this is a 24 hour a day operation. I understand that this isn't something you can just sluff off on a few weeks to catch up. But punishing the people who have stayed is unacceptable. And the passive aggressive emails are not helping. We get emails stating "There is to be no conversation on the floor unless it's work related." No speaking to your coworkers allowed, only work. And the stats they expect you to hit are far too high, and honestly unrealistic. They compare you to your coworkers every week. We see EXACLTY what everyone has done, timed down to the second.
It also gets a little clique-y. I'm part of the "in crowd" and it makes me uncomfortable how obvious it is that some people aren't accepted as much as others.

If i could give 0 stars i would. Don't get me started on the stress and anxiety this place gives you. Trainers are horrible and will constantly correct you for something they've taught you, themselves. They are not honest with you from the beginning. In the interview i was told that OT was "available" little did i know, they will mandate you to work sometimes 1hour OT everyday, or come in on your days off. Worst part was that they have had my name WRONG from the first day i started and refused to change it and it made me feel terrible. The managers do not care about their employees AT ALL, they expect so much from their employees and give little to no respect nor the appreciation for all their hard work. Everything is about numbers there, senior dispatchers/managers will cheat to get their numbers up by picking up priority alarms, then throwing them back into the buffer just to get the point while in the meantime the alarm will be left untouched in the buffer for another 20-30mins (on a good day). Lower priority alarms will sit in the buffer for months without you being notified that the alarm panel isnt working, and when they finally do notify it would be at 1am. If you love your mental health, i suggest finding another job because this one will ruin you.

It is very unfortunate that this company had/has so many great heard working, dedicated, innovative employees that are willing to go the extra mile but are severely taken advantage of.  You work countless hours only be told you can work harder and while you get paid time off, don't expect to actually take any without working and many times you just forfeit.  Upper Management spends most of their time trying to figure out how to "steal" accounts and employees from their previous employer and not enough time acknowledging the great associates they already have.  I mean let's face it they currently run ads for alarm monitor positions and they start employees at $9.00?!?  I can't believe that End Users would even feel safe.  I guess they don't realize that most high school kids make more than this making milkshakes at McDonalds?  If you are interested in an unethical company, unfair business practices, countless hours of unappreciated overtime (that you won't be paid for), zero work/life balance, and almost extinct monetary increases then this may be the place for you!!

Stay away from this place.  These guys care about one thing and one thing only!  PROFIT.  It does not matter how many hours you work.  If you don't show a profit you are blacklisted,  Only thing management cares about is how many tickets you ran and the profit made off those tickets, dispatch is horrible.  they will not change routes unless a DSM approves and god forbid if you have multiple tickets miles away from each other.  if you have a ticket and are miles away and there is another technician closer they will not issue that ticket to the other technician which is ridiculous, upper management is a joke.  I worked in area that lost 75 percent of its work force and management did nothing to replace them. And they want to know why the area is not being handled?  
I will say the only good thing about the company was pay and benefits.  Very stressfull place to work when management wont return phone calls or text messaging.  Oh yeah if you work here suggest making copies of your time card.  I had two occasions where time was altered by DSM contacted human resources and still no response.  Best thing to do is stay away from this company

Top Job Titles	Average Salary
Service technician 197 salaries reported	$30.72 per hour
Account executive 97 salaries reported	$75,072 per year
Commercial sales executive 76 salaries reported	$56,684 per year
Program manager 46 salaries reported	$94,593 per year
Project manager 44 salaries reported	$86,990 per year

Working at Securitas Technology: Company Overview and Reviews

Securitas Technology

Securitas Technology Ratings

Popular jobs at Securitas Technology

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected