storage manager

maintenance technician

relief manager

maintenance foreman

handy man

Security Public Storage

I have been with Security Public Storage for about a year and a half. My husband and I were hired as a team to manage a facility. So far, my experience has been positive. I enjoy working for a company that genuinely has the customer's interests at heart. I would recommend this company to anyone with strong sales and/or customer service experience who is looking for the opportunity to sell a service you can believe in. I have personally had experience with competitor storage companies, and they fall short of Security Public Storage.

Compensation is fair and consistent with industry standards. Since living on-site is required, housing is provided and utilities are covered. Coming from a job where my commute was frequently over an hour each way, being able to walk downstairs and into the office every morning is amazing.

A typical day consists of taking payments, assisting tenants, answering phones and speaking with prospective tenants, giving tours to prospective tenants, maintaining the cleanliness of the facility, monitoring the security of the facility, and more. Some locations are also U-Haul Dealer facilities, so checking trucks in and out could also be part of daily activities. One of the aspects of this job I enjoy the most is that although there are always typical tasks to finish throughout the course of the day, each day is different enough to keep it from being boring. Managers really have a great opportunity to develop good relationships with tenants, especially those who are long-term.

The primary area in which I would like to see improvement is with work-life balance. In terms of the facility managers, it can be difficult to find coverage at times, and there are sometimes situations that require working outside of normal business hours (9:00am-6:00pm Monday through Saturday, 10:00am-4:00pm on Sunday). While there are definite challenges with hiring on-call employees or floaters, it would be great to have a wider pool of resources to work with in case of emergencies, illness, vacations, etc.

I think it is also evident that the Regional Managers are often challenged in terms of fielding phone calls, conducting site visits, coordinating with vendors, etc. While I have had great experiences with the Regional Managers I have worked with, and have always felt very supported, I feel they would benefit from each having an assistant to handle some of their lower priority tasks.

About this job. It’s not terrible. The employees are great. I adore many of them! They are always willing to help you.. personally I’ve called 100’s of times and they’re always willing to assist me in whatever I can’t figure out. A benefit is they pay you mileage to cover other properties. It does make a difference in pay. However the normal pay isn’t that great. The commission rate really depends on the property you work at. Some months you may have 80 in commission some months you may have 10 dollars in commission. Really depends. Personally I wouldn’t depend on commission for extra money. If you really want to make money here you need to cover other locations. Essentially the only reason I’m leaving is because benefits were not offered. Honestly it’s a pretty easy job. Especially if you like people. For me personally I’ll miss some of the customers. They are wonderful. (Some can be pretty ruthless at times and make your day miserable) I think that’s pretty much any customer service job. Personally I found the call flow guidelines were a little rough at times. Especially because sometimes customers wanna go off topic. It makes it difficult. I hated listening to calls. Kinda felt like public shaming and made me uncomfortable lol. A recommendation I’d give is to Offer the employees undivided attention, helping them feel motivated and energized, and showing them that you care about their thoughts and opinions. It would be more powerful than writing up a site visit all day. I think Offering these opportunities will give employees additional skills that allow them to improve their efficiency and productivity. Communication is key.. I think as a whole, the company should sometimes shift focus to what you’re doing great and acknowledge your achievements instead of what you’ve done poorly. I feel that would encourage us to work harder and not be so hard on ourselves therefore lowering the stress rate. Overall I think it would be a great company to work at if you’re starting out. A benefit is they truly do care about the customers. For me I enjoyed not scamming people with hidden fees. The regional manager is okay.. (I think I’m cooler though). The auctioneer is alright too :D

Not many complaints but I do feel there is a lot of opportunities for growth and to get with the times. Not a lot of room to advance in the company, I have been with the company many years and have been making minimum wage since I have started. Being an onsite can be a blessing and a curse. Minimum wage with utilities and rent included is great, but you're still pretty much check to check and always working overtime with no compensation. They expect you to assist customers without clocking in when they are banging at your door after hours to be let out. Coworkers/managers calling you before you're clocked in and after your clocked out, for no real important reason or emergency. Sometimes the peace or mind does not equal the pay or work you do. You kind of feel like you are always at work and if you do ask for anything, it gets pushed off or forgotten about. Cost of living goes up, hourly wage does not. Not many incentives, resources, rewards, camaraderie, or recognition. VS other storage companies, the wages are not competitive. Most are starting at $20. Always short staffed and a lot of independent working here with not a lot of time for training or having some type of mentorship pour into you to succeed and continue to advance. You do both inside and outside work, it can feel overwhelming when you are short staffed. A lot of the time things feel more personal than business sometimes, I wish there was more of a home/work life balance.

We have been with the company for about 2 1/2 years and we love it. SPS is a family owned company and they do treat their employees like family. The comoensation package is awesome based on facility performance, so it is an incentive to be competitive with yourself every month to beat the financial you collected over the previous month. Living On-site can have its challenges, but what job doesnt have challenges. Some of the challenges we have encountered was tenants leaving the property late and the gate had locked, having to come down and assist them. 
Our regional managers our the best managers we have ever worked for. They come in to do a site visit, but it isnt all about work. They actually care about their managers. 
I understand reading the reviews from other facility managers about the trouble finding a relief manager, but since these reviews were posted the company has raised the incentive package for our reliefs. Yes it does state that a relief manager is a 2 day a week position but as a relief manager you do have oportunities for more hours if your managers go on vacation or if they are ill. 
Overall we have been very happy as facility managers and cannot imagine leaving anytime soon.

Hello, I worked for SPS as Manager for almost 5 years in SoCal and my experience has opened so many new opportunities as I learned so much in the storage inustry. The only reason I left was to be closer to family in Texas for my kids and grandparents. If SPS would open a location here, I would absolutely jump at the oportunity! I am saddened by the negativety by some former employees on here. This is a great company that will reward for honest work and also allows you to help individuals in need of storage. The upper management are always there to help you succeed with coaching tools and training. Nothing in life is ever given but if you apply yourself and stay true to your ethics/integrity, this will be a great opportunity for you. The job description clearly states the job requirements and pay offer. Just apply yourself and the rewards will be great!

SPS is a great company for honest, fun, and enthusiastic individuals!

Overall I am very grateful for the opportunity to manage a facility for this company. Our compensation includes a free place to live, all expenses paid. if you work at a higher volume location the pay is still about or a little above average compared to the same position with other companies in the same industry. Any location with a U-Haul dealer pays even better. 

Facility managers and higher do have to work a lot so the work/life balance could be better, but I would much rather work too much then not work enough. There is plenty of opportunity for the hard working people that want to advance. You do have to always be willing to relocate but sometimes you have to do what you have to do. 

If you become complacent and can't adapt to changes in an expanding industry then yes you will not like your job. No one can force you to be motivated and ambitious but like anything you get back what you put in. Like I said, overall great company, very understanding and flexible when you need it.

I’ve been with Security Public Storage for over 15 years and it’s always been an incredible company to work for. I started as a relief manager working 2 days a week, moved up to an assistant manager working full time and now I’m the manager of my facility. Along with your hourly wages, there are commission opportunities for renting units and selling merchandise. They offer great health benefits and 401k’s. Paid holidays, vacation and sick time for most depending on your position. Most properties, not all, are provided with onsite housing. If there’s ever an issue, upper management and maintenance are on top of it. But most of all, it’s a company ran with integrity. The owners and upper management care about their employees and do everything they can to help you excel in your position. Concerns are addressed and discussed and I’ve never felt judged or treated poorly. I look forward to many more years with Security Public Storage

a typical day for me, would sweeping units, and maintaining the property clean and presentable. very seldom on filing paper work, but i enjoyed consuming my time more in the office. 
I learned how to present myself to different various personalities, and attitudes. I learned how to have a strong presence and confidence in what i'm representing the company for, and what we sell. To leave people smiling when there out the door. 
for the most part my kick of the day on the job would be having to do closing, i enjoyed counting the money and matching my numbers, also inspecting every unit; making sure every lock is on each unit, changing past due units with red lock (red locks indicating past due, potentially up for auction) and yellow locks ( yellow indicating unit is vacant), tagging the unit with blue locks (blue tags indicate that its a new rental)....

What is the best part of working at the company?
Learned a lot and continue to learn. Team is great, all of them at SPS. 

What is the most stressful part about working at the company?
Maybe an unhappy tenant. Over all no stress

What is the work environment and culture like at the company?
The work environment is very chill and serious at the same time. The employees are all very good workers, and they treat us really well as employees. There are usually four people most of the time two people a day. There is the facility manager that lives on the property and sometimes it’s a roommate or there’s significant other or they’re married and then there’s relief managers in most summer different, but either way it’s easy to work there 

What is a typical day like for you at the company?
My typical day goes fast although there are slow days I’m usually busy which I love but I’ll always find something to do. The tenants are great, and the employees are great.

I've been with SPS for about 5 years now and this company is the perfect mix of both worlds.  They have the structure and stability of a large company mixed with the family feel of a small company.

There is always something to do and it doesn't get boring working at SPS.  You are responsible for making sure you keep the property clean, you rent spaces, take payments, and focus a lot on sales.   The regional manager comes by about every week and a half to two weeks to check in on you and coaches you/mentors you.  

If you listen to the advice and coaching you receive from  your regional manager, you can then increase the revenue of your property and in turn make a lot more money for yourself.  I like that with this company, you get a portion of everything you do and that your hard work shows results not only in numbers for the property but on your paycheck directly.

Top Job Titles	Average Salary
Storage manager 5 salaries reported	$19.94 per hour
Maintenance technician 3 salaries reported	$20.88 per hour
Relief manager 23 salaries reported	$20.48 per hour
Maintenance foreman 5 salaries reported	$29.80 per hour
Handy man 14 salaries reported	$26.50 per hour

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