switchboard operator

development coordinator

Seminole Gaming

This is my favorite company I've ever worked for. They offer so much to employees that it almost feels like a second home. My location had an employee dining room, stocked full of unlimited salads, soups, fresh fruits and desserts, ice cream, coffee, cereal, and anything else you can think of. 
On the clock, you get 1 hot meal per shift, and the menu changes daily. If you dont like what they have to offer that day, you can order from a menu that has things like burgers, quesdillas and fries
. Right before I left the company and moved out of state, we got a relaxation room down the hall from the EDR. The lights were low, it was quiet, and it had massage chairs.
 Aside from all the fun things we got, like employee appreciation parties and yearly bonuses, the atmosphere between employees and managers was amazing. The people I worked with in my department, and in other departments, were family to me. I made some of the most amazing friendships. Yes, it is a stressful job, but we all bonded over our crazy shifts. It made for some great stories.
 Its an amazing company that cares so much about its employees. The hardest thing to deal with would be a few unruly guests here and there. But knowing that you have your fellow coworkers to back you up and help you through it, as well as management who cares more about your well being than making the company another dollar is the greatest feeling. 
I looked forward to being at work more than I did anything else. I got to see all my closest friends, I got to have fun, and most importantly I got to make money! For cocktail servers at my location, things could get really competitive, as it is at most if not all locations. 
As a cocktail server, you need to keep everyone happy, including your fellow servers. I got into my fair share of arguments with the girls, and all the arguments in this department stem from server sections and money. 
As long as you make it known that you keep yourself in your own section, you don't gossip too much, and you do your job the way it's supposed to be done, you won't have any problems. 
It's a very easy job. You reap so many rewards for such little work. 
You definitely WILL get nice toned arms from carrying the drinks all the time, and you will walk a lot (I usually walked 10-15 miles a shift) but it's so worth it. After a while, your body won't even notice that you're working as hard as you are; it becomes second nature.

This is the worst place to work. They promise you all these awesome benefits, and the opportunity to move up in the company. But when it comes down to it, they will not let you go because they don't want to do any extra work. If you are qualified for the position and another person is there waiting to get a job, don't expect to get it, because the HR department, and the security department are dumb as bricks and will not hire anyone that is above them scholastic wise. Security is lazy, table games expects you to bow to their needs, and the people who get paid the most don't do a single thing but walk around, push in chairs, and give people jackpots. If you're looking for a place to advance, this is not the place. Don't even get me started on the 5 cent raise they give you after your review after 7 months.
 Now on to the area you work in, if you smoke, you should be fine because it is a smoking environment, but if you don't by god expect cancer within the first month of working there. Some days are so Smokey whenever you open the doors to come in a cloud will come out. Not a lot of break moments, you walk on egg shells with everything you do, because by god you make someone upset in upper management once, you get the boot. Even if it's a joke.

I invested years here because I thought going to work miserable is something that had to be done. This job is just a job to work at for the time being to get you by til you can find another one. .. no matter what department you're in... The turn over rate is extremely high due to poor management and lack of willingness to pay a fair salary. The pay is the bottom of the bucket in any position... Even for management. Corporate offices are a joke. Save yourself and apply yourself to land a job at a different company. Let's not get started on the Politics here. You should be able to just do your job and go home but the drama that's allowed to go on is asinine and quite mind blowing. Sadly it mostly comes from the Management team -where most are not fit to manage their self, let alone a team. 

The Cage is a pretty fun place to work at depending on who you vibe with. There’s always someone to talk to and get to know. 
Counting out money to customers can be a bit overwhelming cuz they just want there money ASAP but we have rules and policies to follow. 
Some managers are super strict for no reasons the other are super chill.  
Make sure you take your time and count correctly because being short/over is frown upon. 
The only thing I didn’t like about this job was the points system, If you reach 8 points that mean termination.  They also don’t have “sick” time off which I found really unfair.  Maybe they might change this due to corona *fingers crossed* because nobody wants to call out and get a point, and one manager came to work while wearing a mask because nobody wants to use there “vacation” PTO to stay home and feel better. 
The schedule isn’t that fair either, Day shifts are supposedly for the seniority cashier. Swing shifts sucks because you can leave past 2am. Graveyard shifts I heard are fun if you’re nocturnal. 

This place does not value their employees at all whatsoever. Out of the 20 people I was in training with which was 5 months ago there’s 3 left. So that should tell you something. The Hardrock seems to not realize that there are better companies you can go to that treat their employees with nothing with the most utmost respect. 

If you have any kind of self worth and dignity don’t waste your time. You’ll leave right after your hired. Guaranteed. You won’t be there long enough to get a permanent name tag. 

They ‘suspend’ you which means they are terminating you. But say suspended probably so they don’t have to pay unemployment benefits. They know they would lose that case. 

As a customer care specialist, the call center was very busy. Literally from 10am to about 8/9pm you will take calls nonstop (system is setup to where a call comes on right after the other). 
The work itself isn’t hard but they have weird QA rules about things you can/cannot say. They operate on the point system which is very strict. If you pass out at work they will send you home with a point. 
The turnover rate is high as the pay is very poor for south Florida and the pto is a joke. Keep in mind that this company doesnt recognize holidays and there is no bonus pay for working on a holiday. Requesting a holiday is off is nonexistent and if you call out you will get double points.
I would recommend this job for young adults with little to no responsibilities. Stay there make your money and leave. 

My day at work would start as a morning shift as early as 10 a.m. The restaurant opens at 11 am every morning, the store has to be ready and fully set for the opening hour.I have learned that with a simple hello with a genuine smile can really make a persons day when they are having a bad one.Management team was also very helpful when it comes to running foods, customers inconvenience and a comfortable homey work environment.My  co-workers were one of the reasons I would love to come to work. We all worked as a team in order for one other to have a breezy day.The hardest part of the job is satisfying the customers who are really a upset customers.The enjoyable part of the job was the appreciation that we were giving every time we did a great job, that's a little something I called.....Delivering The Wow.

What is the best part of working at the company?
The best part of working there was your break time! Oh wait, I forgot, you don't even get time to digest properly. They always rush you and if your late you will get written up.  

What is the most stressful part about working at the company?
The guest is always right, even when there wrong. They always complain about something the employee did wrong, so they can get free comp and the employee gets disciplined.

What is the work environment and culture like at the company?
Very clicky. Toxic and BAD MANAGEMENT!  It's who you know, not what you know.  You have employees in management positions that have no experience or skills running a department and making the employees do their job, but they get the salary!  It's a JOKE!

What is a typical day like for you at the company?
Busting my hump and not being appreciated. Watching everyone beat the system. That's why I left!

Working here for 3 months i was promised a raised which was only 6 cents We work very hard and most of the supervisors are messed up they act like they care and they dont They are quick to give you points for any little thing If you any problems with your fellow co workers dont ever go to the supervisors go straight to HR They talk about advancement within the company you can not transfer out until your supervisors release you after your 90 days You cant have no more than 5 points on your record in order to advance Drug test is a swab test easy to pass In this company the more people you know the better.

Company has a strong branding in the world along with many perks for its employees but each department is run differently and nepotism is rampant in the industry.
-Point System is a con with no room for employees to be forgiven wether you are late for work or have to call out.
-My department in particular is just another old tale of where Upper management has no idea whats going on out on the floor and the Day-to-Day dealings and stress.
-My department in particular has flaws in the way hiring and promotions are handled. Upper management prefers hiring outside instead of promoting from within. The casino biz is all about who you know at the end of the day.
-Pay is just enough to keep you here but not enough to consider going elsewhere. Starting pay is $18/hr for a players club representative.
-Co-workers are the only reason I haven't up and left. They make the day bearable.

Top Job Titles	Average Salary
Switchboard operator 1 salary reported	$30.00 per hour
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