hvac technician

hvac installer

customer service representative

brand ambassador

shift leader

Semper Fi Heating & Cooling

A typical day at work was filled with stress and uncertainty because management regularly threatened to fire people. The install manager in particular was on a constant power trip, cursing at employees during meetings and even firing them in front of everyone, which was humiliating and created a culture of fear. Instead of coaching and supporting the team, leadership relied on intimidation and disrespect.

I did learn how to stay professional under extreme pressure, but the environment made it hard to focus on growing skills or feeling like part of a team. Morale was always low, not because of the work itself, but because of how people were treated. The hardest part of the job was showing up not knowing if you’d be singled out or publicly embarrassed. The most enjoyable part was working alongside good coworkers and knowing the pay and benefits were solid, but those positives were completely overshadowed by the toxic leadership.

.The only thing that made the company bearable are my coworkers. A typical day was closing sales that have already been pitched by someone else. 99% of the time these deals take more time..weeks to close. management expects them closed next day. They will not listen or make changes when you present them with physical, mental health issues, and operating procedural issues. Their sales "goals" do not coincide with the day to day work itself. Sales and rejection.... it's all part of the game. When you don't meet the goals based off of complete nonsense be prepared to have your job threatened. There is no SOP and hardly any training, but very high unrealistic expectations. I have been told I'll be fired more times than i can count. I learned a lot while working there so I'm grateful for that. The turnover is horrible and people quit left and right. The culture is the worst I've ever seen. I've had many concerns regarding problems and presented solutions and it falls on deaf ears. Sales is pressure and I love it. I perform well under pressure. I loved what i did there and would still be there if management/culture wasn't so negative. 

*A typical work day can be pretty easy, so far. In CSR, we had a few hectic days, but as a team we were able to get through it all. 
*Most enjoyable part  of coming to work, is honestly being in a work space that is fun. We have all the right type's of attitudes in the office to make the day so interesting and so much fun.
*Hardest part - Definitely trying to make sure that all customers are satisfied. If you're in or ever been in the customer service world, you'll know you can win everyone over and that's okay, as long as you tried everything when doing your job.
*In the time I've worked here, I have learned so much, biggest conflict I've personally ran into, is how many people actually have issues with something like their thermostat, so I took it upon myself, still trying to learn myself, how to walk people through their issue over the phone, to get that resolved, instead of having the customer wait around for a specific time frame & sending our techs out, for something as simple and maybe not having the right selection or mode on. 

This is the absolute worst, malfunctioning, ill-managed company I have ever had the misfortune of working for.

As a military veteran, I'm embarrassed to have been associated with this company.

What I experienced:
Long work hours, with little or no gratitude. (in my defense I bought pizza dinner, lunch, and breakfast for my team).

Dishonest management. Covert office politics. 

High turnover, impossible to keep a cohesive team together.

Employees want to do well, do the right thing but are not supported. 

Culture:
Management is quick to punish mistakes instead of developing staff. No mentoring at all. 

Do yourself a favor, take my advice, there are far better companies to work for. 
 



Day to day can be fairly different. It depends on the weather and amount of people on schedule. I went into this job with minimal HVAC knowledge and you learn a decent amount. You take inbound calls, book appointments, and do other miscellaneous tasks that are assigned to you. The management is fairly connected with you and interactive. This is the only job I have had recently where I can say there is not a toxic environment. I would say the hardest part of the job is when you get the occasional difficult customer who refuses to accept any help or resolutions to their problems and is just difficult for the sake of being difficult. The coworkers definitely are the best part of this job. 

I have worked for Semper Fi heating and Cooling for a little over a year. Before this I worked for a smaller company that operated out of a garage. This company has been a driving force of good in my life. The culture of success that this company fosters is contagious. The goal is simple here, become the best you can be, that is not just as an employee but at everything you do in life. There are so many people here that have shown what true success looks like. The management and leadership of the company are hungry and hustle to keep there employees working year round. 

There’s very bad culture around this place. Weekly and sometimes daily threats of termination. High turnover rate because they believe at 2 years you become ungrateful for working 60-80 hours/ week. The long hours, on-call maintenance appointments and high pay aren’t worth it. There’s very little benefits, no 401k matching and you will be punished for using your PTO. They won’t payout your remaining PTO balance if you quit on “good terms”. I’ve been subjected to racial discrimination. Most highly qualified technicians know to avoid this place and they’ve run off the good ones they once had. 

Politics runs rampant within this company. The only way to get promoted or advance is to be liked by management. It doesn’t matter what your qualifications are or how high your performance is. Management is verbally abusive and extremely demanding towards employees. Expect to be talked to like you are a child. Management also likes to threaten their employees with termination almost daily! Everything revolves around revenue instead of customer care or employee satisfaction. Don’t trade your mental health for a weekly paycheck.

What is the best part of working at the company?
Good pay and most of the guys are fun to work with

What is the most stressful part about working at the company?
Everything! Zero work/life balance

What is the work environment and culture like at the company?
Stressful, always a threat to be fired, no work life balance. Take over 30 pictures for an install only to be sent back to a job even when it's not your fault

What is a typical day like for you at the company?
For an installer, pick up your equipment at the warehouse, drive to job, install equipment

Great work and professional environment. They really take pride in what they do and represent. Love that is fast paced and fun place to work. Money motivated people do great here! Management does a great job! The hardest part of the job is getting a live person on the phone, but voicemails do work, customers do return  our calls for the most part. The most enjoyable part of the job is everyone being so friendly and hyped about getting the job done and done right! We are all a team at the end of the day. 

Top Job Titles	Average Salary
Hvac technician 50 salaries reported	$199,250 per year
Hvac installer 13 salaries reported	$128,462 per year
Customer service representative 6 salaries reported	$21.25 per hour
Brand ambassador 17 salaries reported	$21.41 per hour
Shift leader 14 salaries reported	$21.18 per hour

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