shipping and receiving clerk

print technician

patient care coordinator

certified pharmacy technician

customer service analyst

Senderra RX Pharmacy

Senderra Specialty Pharmacy is a new company that has only been open for a year. I began working there  late October of 2013. My good friend at the time begged me to come work there because he was tired of being around middle aged women and all the drama that ensued with it. I was just finishing up working for A1 concrete (because it was seasonal) and was looking for other employment at the time. That was when I was first offered an opportunity at Senderra Rx. My good friend was already making a  good name for himself  there. He was one of the two managers of the call center.
   
     Right away I noticed the chaos that was Senderra itself. The rules and policies change on a weekly basis. The other managers miss more work then any other employee there. But, worst of all, I don't agree with the morals that come with having to work at this Pharmacy. We weren't a pharmacy, we were just drug dealers with a fancy title. Everyday we would push medication on patients, and it didn't matter the age. We would call patients twice a day on every phone line they had and leave messages until they called back to order more medication. I remember speaking to some patients and they would already have four months of medication on hand and I was still told to push it on them. I did not like it but I didn't want to let my friend down or make him look bad in any way, so I did what I was told to the best of my abilities. 

After about a month, management must of noticed something in me, because I was given a one dollar raise, and shortly after that I was put on Inbound team. We receive all the incoming calls to our pharmacy. It makes the day fly buy because I actually feel like I am helping people and problem solving. I was starting to have a voice at Senderra as well. 

A few weeks ago, my good friend got into an argument with corporate, and was fired shortly after. Then management went from bad to a joke.  

 Not everything about Senderra is bad. In fact, there are a few things I do like about working there. One thing is, every now and then you will make a patient's day. You might  give a patient what they want a lot, and that makes them satisfied; but, every now and then you get to make someone's day. Just because you talked with them. Just because you slowed down and took the time to actually care about what was happening with that patient and  I like that. 

Senderra also taught me how to be patient with people. I had to learn to be able to problem solve right on the spot. I also became a better listener. 
I also like the benefits. Senderra does offer excellent health, dental and vision insurance. 

So, after many conversations with my friends and family, I have just came to conclusion that working at call center with a new company with poor management isn't for me and decided to go on the search for a new opportunity. I don't want to work hard for a company and not get noticed because management can't sort it self out to notice any good you do for the company. I wan't to work for a company that I can be proud to be an employee and have an opportunity to succeed.

I've been with the company long enough to offer an honest perspective.
My experience started off strong, especially during the training period. One of the first trainers you meet does an excellent job of making new hires feel supported and comfortable. The trainers who follow are also knowledgeable and helpful, though it’s clear they’re often under significant stress, which can affect how questions are addressed.

That said, a major issue is inconsistency.
We’re trained in multiple ways to complete the same tasks, but in practice, everything comes down to the individual pharmacist’s judgment. I’ve had prescriptions approved one day and denied the next—solely based on who was reviewing them. The typing manual we’re given is outdated, and when we bring it up, we’re told it’s “not a priority,” even though prescription queues are full of rejections.

Support from management declines after training ends.
While leadership was welcoming early on, post-training communication becomes primarily critical—and typically happens in group chats. There’s also a noticeable culture of favoritism. Some employees are reprimanded harshly for small mistakes, while others are treated more gently for larger issues (for example, sleeping at their desk).

The company offers perks like outings, but the daily work environment can feel stifling.
We’re discouraged from talking to coworkers during work hours, which makes it hard to build a sense of team. Management often says “life happens,” yet expects at least 7 days’ notice for personal matters—something that isn’t always realistic.

Final Thoughts:
I’m grateful for the job and the opportunity, especially being able to work from home. But the frequent threats to revoke that privilege, combined with unclear and sometimes contradictory feedback, make it hard to feel confident or supported. Clearer communication and more consistent expectations would go a long way in improving the experience.

Some management were good people. CEOs are cut throat heartless and don;t know anything about specialty pharmacies. The hours are terrible and policies change too often. The unprofessionalism there is unreal and sitting for hours at a time without a break is really tough especially when you are basically told not to go to the bathroom because of it being lunch time for others (this was a 4 hr period) which was ridiculous. Employees that actually follow rules get it ruined by those that took advantage of any incentives we use to get. If you are a good brown noser you will make it and possibly become some form of a lead. If you are actually good at your job you are stuck in what you are doing or they fire you over something ridiculous so you can replaced by a temp that doesn't get the pay you were making so they really don't care. Revolving door as far as employees went from 20 in the beginning and got up to 200 then downsized to maybe 70. No stability or job security here.

Each day is spent using Senderra's proprietary software to process, track, and follow-up on each patient's prescription medication, while simultaneously working with insurances to get the patients their medication in an efficient manner. Although communication from managers can be lacking and/or untimely, the people of the company help each other accomplish what needs to be done in the most efficient way possible. Work queues are set up for each team of the company, but achieving the daily quota can sometimes be difficult due to software/hardware issues, and lack of personnel. Working for Senderra can be very rewarding knowing that you are helping a patient get the medications they need to live a healthy life, and getting the medications at an affordable price.

I knew coming into this role I wasn't going to stay long. First few days there I wasn't greeted by any leaders. I sat at a desk not knowing what time to break or leave for the day. It was mid week before I was shown anything pertaining to the job and was being rushed to learn a role I never performed. Training was terrible and I was often forgot about. They do not recognize the seriousness of the pandemic. They do not care about the mental state of employees during this time. My manager used very inappropriate management skills. They're wages are below competitive salaries. Low wages but very expensive benefits packages with a none traditionally insurance model. Never experienced such a bad work experience and with so many other great opportunities being offered it's a place to start to gain experience, but there's much better places to work. 

At first I loved it. It is a new company, the Main Office is in Richardson, Texas. They were very Family Driven & I got along with all of my co-workers. I found that I wasn't a favorite of the Management. I (along with many of my co-workers) was bounced along to different positions. I enjoyed each one, because of the experience. Unfortunately, this company being new, was also being supplemented by Michigan Works for Unemployed people, and whomever they didn't want were booted before reaching the 2 year mark. I was one of them. I worked there over-time, always made up any time I missed and did everything they wished. When my two years was coming close, I noticed how I had less & less work to do. They taught their Main Office Staff my job. I worked 3 weeks shy of my 2 years and was let go. They sent my position to their Texas Location.

Advice to Management

Promote employees that are knowledgeable of the products and services, not the ones who brown nose, and know next to nothing about their job duties or managing others.

Your employees are part of your growth, show them respect at ALL times. Be courteous and polite to ALL of your employees, not just the ones that you like.

Your motto is, "Patients are people," remember that your employees are people as well. Treat them the way you want to be treated. Show respect before all your good employees leave.

The turn over rate is ridiculous. The work environment is very hostile. The executive management do not care about you, very cut throat, and will throw you under the bus if it means saving their own skin. The CEO’s are born rich, privileged older white men who could careless about what goes on, as long as money is coming in. These people talk to you crazy and treat you like your not a person. Micro-management here is a understatement. You will be harassed and treated like you can’t do anything right. HR, is also incompetent. The CEO, is so feared that HR can’t do anything because he lets everyone know this is his company and he does what he wants. I’ve heard him just full on verbally attack and obliterate whoever he talks to when upset. This isn’t a longevity job.

All this for the Dallas location.

The turn over rate is ridiculous. The work environment is very hostile. The executive management do not care about you, very cut throat, and will throw you under the bus if it means saving their own skin. The CEO’s are born rich, privileged older men who could careless about what goes on, as long as money is coming in. These people talk to you crazy and treat you like your not a person. Micro-management here is a understatement. You will be harassed and treated like you can’t do anything right. HR, is also incompetent. The CEO, is so feared that HR can’t do anything because he lets everyone know this is his company and he does what he wants. I’ve heard him just full on verbally attack and obliterate whoever he talks to when upset. This isn’t a longevity job.

All this for the Dallas location.

Extremely boring and seems like a dead-end place to work. PTO/Attendance policy is extremely strict and unyielding, treating employees like children. They enforce a strict no cellphone policy so, even though you aren't on the phone much of the day, depending on your role, you can't listen to anything while working which makes the day drag on. Also, there is a high school mentality of some workers that hints of discrimination. The benefit are sub-par benefits, but that's to be expected with a smaller company. It almost has the feel of a detention hall, working there everyday. A good thing about the place is that they move you around a lot so you have a lot of opportunities to learn so much about the insurance industry.

Top Job Titles	Average Salary
Shipping and receiving clerk 1 salary reported	$18.00 per hour
Print technician 1 salary reported	$18.00 per hour
Patient care coordinator 3 salaries reported	$26.00 per hour
Certified pharmacy technician 1 salary reported	$17.50 per hour
Customer service analyst 1 salary reported	$47,500 per year

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