licensed practical nurse

cook

housekeeper

partner

server

Senior-Star

I first started when I was 16 or 17 in 2014 and it truly WAS a great place to work. The management, coworkers, and residents were all wonderful. 

However, after some management changes, things started going downhill. It slowly became a place where profit and greed took over and everything else stopped mattering. Complaints never actually get addressed and everything gets brushed off.  Most of management just puts on a show of being busy but nothing ever seems to get accomplished or done.  

I spent a lot of  years there and got passed over for promotion after promotion. I finally managed to get an interview for a promotion, but was asked a wildly inappropriate question during that interview. I brought it up to our HR person and the next thing I knew, they created a brand new position for me because “they see my value and wanted to show it.” We all know why a new position was suddenly created just for me. Let’s be real. 


My hours were from 7am-3pm. The position I was in kept me EXTREMELY busy. There was never a moment where I wasn’t doing something, except when I was on my break. 

The way the department was staffed meant that there were always three of us doing the job. We only had three full timers from 7am-3pm. There’s a lot of issues with that.one of them is when people get sick/want vacation. If one of the three of us got sick, that obviously means that the work now gets done by two people. It BARELY got done with three people. There also weren’t any part time people that could cover sick days/vacation time because most of their employees in that department are under the age of 18 and therefore in school during those hours. Requesting vacation time was easy, but the guilt that they made you feel for going on vacation and leaving them “short staffed” is ridiculous. We tried time and again to get another full time person, or at least hire someone to get trained for those hours and work part time. But it was never “in the budget.” 

The job itself was physically demanding. You are always on your feet and moving(not a problem. I knew that going in). After I got the promotion, I was then expected to do extra work that required being on a  computer. Which meant I was being pulled away from the other duties that needed to be done, leaving two people to do the work. That caused feelings of animosity because then my coworkers felt like I wasn’t pulling my weight and was using it as an excuse to not do my normal duties, but again. Hiring a fourth person was out of the budget. 

I was expected to basically be on call and either help people find coverage for their shift, or be their coverage if no one was available. With most of the part time staff being 18 and under that limits a lot of their time and when they’re able to actually work or provide coverage. Other departments constantly expected ours to be able to pull grand things off with one or two days notice. Management wanted us to improve and raise our standards without giving us any feedback or direction on where they wanted us to go. If we did get any, it was usually vague and not helpful. 

Obviously working understaffed is never ideal, but with the level of love and care senior star touts, the staffing just doesn’t reflect it. How can adequate care be given to our seniors when the ratio of staff to residents is disproportionate? I have seen and heard horror stories of how some of the residents get “cared” for and it was all appalling and shocking. 

The survey that they use to get feedback from employees has claimed in the past to be anonymous but was not. I straight up got a message asking if I could complete my survey. 

There’s just so many red flags. The campfire will have long burnt out before I’ve even begun to tell you everything. But I’m going to stop here and finish with this. 

I would think twice before getting a job here, or moving a loved one in. You will regret it. 

This place is a joke, Do Not Apply Here!!!!
First, you have theses "stand-up" meetings in the morning after the heaviest med pass ever (AL) which only takes you away from completing orders, calling family, MD's, lab, etc. If you don't go to this ridiculous meeting you will hear about it. All to hear management talk about what is happening that day/week, so you can be on your best behavior if a tour comes in to visit. Wasted time. Toward the end of my 2 years, within a couple of months, the CEO, AL administrator, sales, community liaison, and front desk personnel all left for better-paying jobs. What does that tell you? Nurse turnover rate is terrible, why? Management, the managers were so unprofessional, dressing like they were going to a club, tight pants, skimpy tops- really? Laughing so loud through the hallways, talking about personal information (home life) that residents would look at you- like what is going on here? Dancing in the hallway with a radio because it was someone's birthday and staff had to stop rendering care to watch the spectacle. It was not cute!!! They would be friendly, smiling, "concerned" and cut your throat when you turn around. Nurses office didn't even have air conditioning for 2 years complaints went on deaf ears, "budget". They always wanted your input on how to fix things but never fixed anything. Very sad working environment. 
Fax machine broken for several days, you had to go to another floor to retrieve your lab results and don't mention the toner that was not available until management orders it. 
Sales would promise residents the world, level of care would not collaborate with what residents "really" needed. They just want to fill the rooms.
This place is WAY underpayed speaking for the nurses for the amount of work you do. They still have the same starting pay since I've been there. 
Your coworkers and residents were great, to bad the establishment was so unprofessional. 
They need to remove everyone and start ALL over again with better management and pay.

From the outset, Senior Star appeared to be a promising workplace, characterized by a warm welcome and respectful staff. However, as time progressed, it became increasingly evident that the company's proclaimed culture and values were not aligned with reality.

Senior Star's emphasis on love and care for seniors in need of assistance, memory care, and independent living is overshadowed by a stark contrast between promises and actual care provision. Many residents with dementia require a level of support that exceeds what the community is equipped to deliver, resulting in compromised safety and inadequate care.

Regrettably, the company falls short of its commitments regarding caregiver-to-resident ratios, raising concerns about the prioritization of profit over the well-being of individuals. The management and directors, who are expected to exemplify the company's values, are perceived as disingenuous and lacking in empathy. The work environment is marked by tension, departmental cliques, and a culture of favoritism.

It's commendable that our company has been recognized as one of the best workplaces. However, the survey process, while inclusive with perks like food and T-shirts, inadvertently discourages honest feedback due to non-anonymity. 

In light of these observations, my experience at Senior Star has been profoundly disappointing and disheartening. It is my sincere recommendation that individuals exercise caution when considering employment or residency within the organization until substantial changes are made to prioritize the genuine well-being of both residents and staff. 

The worst workplace to be employed at !! They are unorganized,, show favoritism, and just down right FAKE . They will reprimand you for being late all while letting their favorites get away with no call no shows...They will act like it's a family environment when really management is NOTHING but backstabbing gossiping 2 faced individuals. They will drain you for your time and energy while you  barely get a " nice job " they do not pay well at all and will keep your incentives so triple check your paystubs. Not a good company to work for. What glitters on the outside doesn't make it gold on the inside. So proceed with caution!! I have never wrote a review about a previous employer but this time I just had to so that right there says a lot. When I left this job I was already looking for better employment and I found that somewhere that is organized and pays their employees what they deserve. Better position better pay and better company great management and employees it was truly a blessing leaving Wexford place because without that I wouldn't be at the amazing facility I am at now. Please be careful when choosing an employer Remember your worth and work ethic don't let these companies take advantage of you. Find an employer that's going to appreciate you just like you appreciate them. And with that being said This place is not it. Good luck in your job search ! I just couldn't be The one not saying anything and letting this just go by I had to get the word out so that others will no and can avoid a toxic situation before it even happens. Like I  wish I had someone to warn me. 

Time at senior star started out great.  While this is a business the current ED only cares about numbers not employees.  Unless you are blonde management that is.  Some of the residents we have need 3 people to assist at times, this is not even within regulations.  I know the corporate comment to this will be talk to the ED as he has an "open door."  Sorry this is not the case.  We do try to inform him of concerns and he does not want to hear them.  Tried the suggestion box, i heard from management he throws them away so he does not have to log and report them.

Marketing tells people moving in about our resident to staff ratios.  This is such a lie. They count in management staff and nurses that aren't working on the floor.  SO IF YOU ARE LOOKING AT MOVING IN ASK HOW MANY CNA'S AT A TIME AS THEY WILL BE THE ONLY ONES CARING FOR YOUR LOVED ONE.  DONT LET THEM SKEW NUMBERS WITH THE NURSES IN THE MIX.  

Our activity program lacks.  We have 1 activity persone for over 100 residents.  They tell us CNAs' to help and do spontaneious activities, ha!  this never happens, we are too busy.  So i persone trying to get 100+ to activities, not possible.  People are just a number.  If you decide to go work or move in hre, good luck.  It is easy to win a locals love us award when u have the largest staff in the area and you tell us all to vote.  it is not chosen by families, but employees because we are toold to do so.  :)

Well the first impression was odd, as I applied for a job working in the kitchen but upon the interview was told that I would also be walking the residents' dogs in between meals (which honestly just doesn't seem RIGHT). Aside from first impressions, I learnt quickly that the management team is usually shifting blame from one crew to another. The shift lead had personal vendettas it seemed. I honestly also believe that the POC that worked there were always the ones getting written up, despite how hard they worked. They hired a food and beverage director that wasn't qualified and he actually walked off the job during a crucial unloading time. There was a fire and instead of thanking the employees who did what they could after being short staffed and left without management because it was a weekend. None of the managers showed up even after the fire department was called. The residents are not well taken care of, lots of them should be moved to a memory clinic, as they wander the halls. The residents were constantly unhappy with the quality of the food and I agreed with them. The standard dropped. They did their best during COVID but still major chain of command problems occurred.

Life at Senior Star was great in the beginning. Everyone was nice and extremely helpful, we had plenty of staff. Now I HATE coming into work most days. We are always short staffed and the management could care less. People call in ALL the time and we usually just have to work short, we have on call nurses but they are useless most of the time. If we call they either don’t answer or don’t get back to us. Management tells us they have an open door policy (which they do) but if we go talk to them about anything the whole building knows about it.  

Management tells us all the time that leasing is our top priority (probably why our  BLONDES are favored over everyone else). Our Executive Directors cluelessness about what goes on in the building is ridiculous. The whole management team is very clicky. They tell us one thing the next day it’s completely different. It’s like they don’t even know what they want. It can be very frustrating at times. 

A lot of the residents that are in here should not be here. They should be in a nursing home where they can get the care that they deserve. We don’t have enough staff to care for some of the residents. Management is well aware and they don’t care or offer help. They just expect us to figure it all out. If we bring up that people are in need of more assistance it is a huge deal.

Working at the Kenwood started off very exciting for me. However new management took over and everything started going down hill a lot of employees that had been there for years started to leave the company and staffing became a big issue. Out of desperation to fill shifts unexperienced people were getting hired but residents wasn't getting the proper care. Good workers were over looked and unappreciated and overworked. Trying to talk to management about issues was a waste of time they cared more about just having a warm body on the clock instead of having competent employees with respect and good work ethic. Supplies were limited a lot of time and some of the aides were very lazy dong the bare minimum. Bonuses and gift cards were only offered to select people night shift workers were overlooked when it came to certain things as well .People  with no experience or CNA/STNA started coming in making the same amount as people who had experience or been in the field for over 10 years. Poor communication and unstable work environment. Very easy to get a job there but alot of unprofessional people and drama going on when the main concern should be caring for the residents. 

A typical day at work consists of greeting guests, answering phone calls, and making the residents happy. There is never a dull moment at Senior Star with fun and crazy stories to be shared. There is three different types of buildings, independent, assisted, and memory care.

The front desk management is wonderful to work under. However, I worked as a food and beverage server for over a year, and management lacked in that department. There was no communication, they played favorites, and brushed off any problems or concerns we had. And at times, arguments would break out among the servers and management would do nothing. However, I love most of my co-workers. Front desk staff, the nursing staff, and the food and beverage staff are fun and nice. They are ready to help you when ever you need it.

Hardest part of the job is watching my residents get sick or have to leave due to circumstances. I have lost a couple of good friends that have past away or moved in the last year. There is a lot of heartache that comes with this job.

The most enjoyable part of senior star is its food! We have great chiefs, especially in our Independent building, who make delicious dinners and desserts. If you work in the food and beverage department, you get your meals for free.

it is a very large community and you are expected to run all over all 3 floors.  they bring in people that require lots of care but the ratios are way to low.  they will tell you the ratios are good but they factor in nurses that don't do patient care and nurses that are management so if you are asking about ratios just ask about CNA's.  Don't listen to the nurse part, it is simply not true.  CNA's can have anywhere from 20-40 residents by themselves especially when people call in.  how much time can I spend with the residents if I have 2 hours to pass meds to 20-40 elderly people, help them dress, shower, wait for elevators to get them to the one and only dining room on first floor, have to get them back to their rooms, toilet them and deliver trays to the other residents that did not make it to the dining room.  we are stretched so thin that the staff and the residents suffer terribly.  Our executive director will however listen to you if you are cut and blonde ;), which is not me :(.  oh and don'!t get hurt, if you do management tries to talk you out of reporting so you don't hurt their bonuses

Top Job Titles	Average Salary
Licensed practical nurse 1 salary reported	$32.00 per hour
Cook 1 salary reported	$18.00 per hour
Housekeeper 8 salaries reported	$15.50 per hour
Partner 1 salary reported	$18.00 per hour
Server 3 salaries reported	$16.50 per hour

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