criminal justice consultant

case manager

equipment technician

installation technician

sheriff

Sentinel Offender Services

A Typical Day At Work:
Work is just stressful, you manage a caseload of roughly 100 people with maybe two people in the office. The whole day is answering the phone, emailing people, submitting things to the court, and having to deal with whatever management wants you to do. Sometimes you have to pick people up from jail which can take over an hour. Honestly it's just a lot of stress for so little pay for the average of Seattle and what they pay for other case management roles.

Management: 
Management is one of the worst things about the company, this company just treats you as someone disposable and expects you to do the work of 4 people for very little pay. Management is also in California and not on site, so it is harder to get responses and help in the office especially if you have a lot to do. They say that they will help but they really won't. Management also will write you up for every little thing especially if you call out sick, they want you to work from home if you call out sick. This company isn't run the best and it shows as we went now through three people in 4 months for the Seattle office.

Workplace:
The office isn't bad especially for Seattle, it is mainly that you have to do extra as in send referrals for exclusion zones for the court. Sometimes do hookups for Arizona which are really last minute, not only that but it's chill when you have someone you are able to chat with and everything.

What I learned:
Never go with a company based out of California, it makes life so much harder especially since this company DOES NOT train well at all! They expect you to know equipment (that doesn't work half the time) and you use such a variety it can get confusing to the person just getting introduced to the equipment.

Hardest Part of the Job:
Hardest part has to be trying to please management as they want everything done to there standards not what it actually says in the operating procedure. Unfortunately no matter how many times they are told Seattle runs differently compared to the others in the company. The hardest thing is also you are doing so much work for such little pay, especially since you have to deal with difficult people, the court, and attorneys that don't know how the equipment is used.

Most Enjoyable:
It's really the hour lunch and being able to network inside the court, however that's just about it as they don't offer much.

Overall:
I would tell everyone to run and stay away from this company, it is so poorly run and they expect so much of you even though you get paid so little. Not only that but getting help especially if you haven't been there that long is so rough as they don't want to fly people out as they don't want to spend company money doing it. Now I would say this would be a good fit for someone with literally no social life, but I would say run as management is so bad.


Management is hit or miss. You can tell there is a lot of pressure on the branch manager from upper management, which then falls through the ladder onto the case managers. Management doesn't care about the trash talking in the office, racist comments/remarks, and takes the side of the employees making such remarks, as they are friends outside of the office. It's really sad, honestly.
The workplace culture is a lie. They send someone down from California to basically force relationships between employees, making everyone uncomfortable. Everyone is on their best behavior when upper management is in town, but as soon as they leave, it goes back to same old same old. They create policies about fraternization, but don't follow through. They must not watch the cameras. They don't care about providing documentation regarding missed days, and as I've recently learned, don't even add said documentation to the employees file, and then fire you for said missed days. While firing a good employee that actually wanted to work, they overlook the employee that has shown up late for work on more days then not. Management is biased towards their best performing case managers, and overlook bad behavior, as their scared to lose that employee.
The hardest part of the job is surprisingly not the participants. They are mostly an absolute joy. Unfortunately, management is the worst part. Biased. Rude. Unapproachable. Uncaring. Judgmental.
The most enjoyable part of the job was creating lifelong friends during hour long lunch breaks.
Pros
Creating friendships with a select few employees.
Cons
Eveyrhing. Racism. Bias. Negativity. Trash talking.


Working at Sentinel, there is no room for advancement, no company moral or support. No incentives, upper management is a joke. They have an attention seeking monitoring center director with two other managers that take 3 hour lunches daily. They do not look, act or dress professional. Basically they look as if they just rolled out of bed. If you’re a good worker they over look you and favorite people who kiss up. You have to take a test in order to receive at most $2.50 raise. After that you are maxed out with no other advancement. Everyone including the managers gossip. They have supervisors or leads dating their employees and no one seems to say anything about it when clearly they get special treatment. The office is dirty people don’t take pride in it or keep it clean. Instead of taking the time to pay someone a little more they hire employee referrals and that never goes well. Sentinel’s turn over rate at the monitoring center is high, because they don’t pay enough and shifts are typically 10-12 hours. Monitoring center managers and leads, they follow the leader of their upper management which in turn they are a huge joke as well. Managers don’t do anything but delegate their work to the leads who feel they don’t need to do anything. There are two leads
that actually work and they get over looked all the time. In essence this company is good for a temporary gig to get experience but long term not worth it. They have lost so much business and is quickly going downhill. If you want to be over worked and under paid apply here. Empty promises, stress and BS this is the place for you. If you enjoy high school drama look no further.  Glad to leave from there best decision I’ve ever made.

First off I would only recommend this position if you're near the office and expect to never get a pay raise even if you work hard. Do not pay attention to what the job description says because once you start working it quite different from what you would expect. DO NOT EXPECT HIGH WITH THE POSITION as a technician because you will be disappointed. The biggest downer for me was the travel time was quite horrible. I live over 27 miles away from the office and I had to deal with 2 hours of traffic, which was quite stressful. The only good I have to say about working here was the team at the office was outstanding and trustworthy but everyone else in this…  One more thing, be prepared in what you will learn about the criminal justice industry and what questionable things Sentinel does… I found somethings the company did was just unethical, especially about forcing a client to come back to the office because the companies equipment would ALWAYS breakdown(not the client's fault), many of these clients are poor people and could barely afford to travel to the office. EXPECT to see the dark side of San Diego...And the cruel truths about the criminal justice system. If you have a high moral compass... This job is not for you, Again I would only get this job for experience and find another job that will pay more, also appreciate the hard work you do.

A typical day would be logging on to the system database. Checking emails, voicemails, and for any new faxes. The work environment is in an office setting. Checking in new and current offenders in county you work in. Administering drug screen urine tests to your gender, then gathering results from the test. 

In constant communication with county probation and community corrections. What I've learned was more diverse communication skills, the inner workings of county government. My co-workers were awesome! Hardest part of the job was, persistent kvetching from county probation, community corrections and management. 

Management do a lot of unnecessary kvetching, and verbal bullying at certain times. Unwillingness to reach out, listen, and teach or coach someone towards improvement. Making mistakes magnified out of proportion in most instances.    

Most enjoyable part of the job was gaining more diverse communication skills, and gathering an understanding of how county government works. Meeting new people, gaining friendships was enjoyable as well. The direct supervisor I had was a good guy, wasn't experienced enough in the management field. I do and did respect everyone I work with and for.

You're calling people who are on ankle monitors. You're also calling victims and dispatching to victims in emergency situations. You take inbound calls assisting officers. The job can be stressful, but good leads make it work while. Some leads are better than other. Favoritism is an issue that HR ignores despite it being mentioned and addressed constantly. I got tired of leads hiring their friends and girlfriends and letting them do nothing while the people not within their friend group carried the majority of the work. It's a shame. The good leads make it a worthwhile environment, but it's not worth the stress with the less dependable leads. Unfortunately, the worst leads are who most new hires are brought to first, which leads to a higher turnover rate. It looks bad on the company when leads let their friends ignore emergency alerts and let them sit for over ten minutes in a busy platform that's only being worked by one person. Leadership is aware and does nothing to stop this. Don't complain or it'll get worse for you! 

You have to take tests for raises, and they can be difficult, but studying will help. 

Prototypical entrepreneurial company. Largely rudderless as Owner/CEO is incapable of delegating any activities that could lead to business growth. Executive leaders are always the smartest guys in the room and, as the growth of the company indicates, is also almost always wrong. This is a devasting combination.

In a multi-billion dollar space, Sentinel is—and will remain—a small-time $25 million company incapable of growing beyond the reach of the owner. While this is nothing new in the entrepreneurial world, it does not diminish the frustration of knowing that the company could (and should) be substantially more. 

Leadership will not focus on what could make the company best in class instead, the entire organization is held hostage by the "idea of the week."

No budgeting process whatsoever. No long-term planning of any kind. Nepotism has created a sales team that is held completely unaccountable and is largely ineffective.

The staff remains the most enjoyable part of the job.

Overall enjoy co-workers and immediate management. Biggest issue is not being able to get an adequate amount of supplies which puts a strain on productivity. Best thing is the flexible scheduling to accommodate my needs outside of work. I would prefer that there was not so much hypocrisy concerning spending though. Asking for things that are only amenities is relatively easy to get, and over the top in some cases. Other things that would actually benefit productivity though take a significant amount of time to be approved. There have been significant improvements done by corporate management such as an implementation of online training courses and monthly classes to improve employee's knowledge of our databases and equipment. I feel an issue that NEEDS to be addressed and would significantly improve the service they provide is redesigning the ankle monitors so that the devices battery is not damaged as easily by charging longer than the recommended amount of time. This would reduce the number of clients seen each day as well as provide a significant improvement to the supply issue.

Working in the monitoring center at Sentinel allowed me to gain a multitude of customer service expertise with both probation officers and offenders. My position required me to monitor offenders who are on house arrest or electronic monitoring and provide information and updates to their supervising officers. The monitoring center processes an extremely high volume of alerts and incoming phone calls from officers daily. It can be a stressful environment but you will quickly become acclimated. The work is interesting and you are required to work as a team and collaborate with other operators to tackle necessary responsibilities.Although there are a lot of issues with upper management communication, the monitoring center staff are a delight to work with and feel like a family. This position can also be a great one to put on a resume if one is interested in pursuing a career in law enforcement.

Responsible for researching customer questions using a variety of manuals and resources while collaborating with monitoring center, IT, and other support personnel to answer any internal or external customer question. Respond timely and professionally to internal and external customer requests via telephone, email, via remote access, and in-person. Manages the activities related to various training and educational programs. Assesses and identifies individual or group training needs, and administers plans, procedures, and programs to meet training needs. Prepares a variety of training aids and is constantly informed of new training methods. This position determines the appropriateness of contracting with outside vendors to accomplish organization's training goals and objectives. Analyzes training program effectiveness and submits reports and recommendations to management. Prepares and approves budgets and travel plans. The training manager will either deliver training sessions to participants or, alternatively, arrange for others to do so.

Top Job Titles	Average Salary
Criminal justice consultant 37 salaries reported	$19.78 per hour
Case manager 13 salaries reported	$19.62 per hour
Equipment technician 3 salaries reported	$19.88 per hour
Installation technician 3 salaries reported	$16.92 per hour
Sheriff 6 salaries reported	$24.21 per hour

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