community associate

maintenance technician

licensing associate

community representative

community manager

Sentry Management

I was indoctrinated into the company in somewhat of a hurry. My training was rushed, my understanding of their processes was shallow. But I was resolved to absorb as much as I could, because it is difficult to land a completely remote position.  

While the company was behind initially when I was hired, things did get better. I adapted quickly and learned the general flow from day to day. However, as the months progressed the workflow steadily increased and increased onto near impossible levels to meet the deadlines. Mind you the increased work, was not reflected in what was taught in associates usual fundamentals. And unfortunately increases in workload and stress doesn't mean an increase in pay or compensation. 

Any learning of Sentries' processes outsides of the 3-month window of training is Soley the bookkeeper's responsibility to learn and bare. And any DSC's or management will refer to a shared folder with MISC directions that aren't streamlined enough to be tailored to all of the complex problems that one can encounter when working through financials. (and there is only so much time in a day)

Now a portion of this rhetoric below can be subjective, per say; You get hired. You may be placed on a different team and assigned different properties, which can all vary in terms of difficulty and or who you may get along with. 

Personally, the sense of community in my team was pretty average. With my relationships between myself and management being mostly negative. I found myself later on not being comfortable asking for help or feeling like a burden to others, if I made a mistake and someone else might have to pick up the slack. I usually like to contribute to making people laugh or having sarcastic tones, but things usually fell on deaf ears, and everyone went straight back to work. Some people were kind enough to push the help that they received forward. While others are quick to dismiss and send you elsewhere. 
            I'm sure that across the board there can be arguments or misunderstandings amongst coworkers, as mostly all communication is done through emails and texts, which can be interpreted differently per person. Some things may come off more aggressive than intended, but I would say overall everyone strives to be as professional as possible. 

I have now worked with the company for a year, and I can say I am grateful for the opportunity to have worked here. I did learn a lot it and would say it was worthwhile. However, as it stands right now, my employee statistics are reflecting that I may not be a good fit for this company, and they will most likely let me go. With my experience I can confidently say that this place can be a great place to work. I feel that in a couple years, maybe when or if they refine their systems or have more structure for all processes. This job could be a breeze and one many would seek. That, however, is up to the individuals risk tolerance, as by no means should one have to wait or invest that much time to reap the benefits of said job.  

To summarize as well as list out a couple key points on my experience with Sentry. [so this doesn't last forever :) ]
Pros:
- Completely remote position, can work from anywhere
- has employee benefits like health insurance, or an HSA
- Semi flexible work schedule
- PTO and sick leave
Cons:
- Employee Statistics are paramount. They value quality over quantity, which sounds confusing, but see below for further clarification. 
(For example, you may be assigned 12 properties all due the same day. and you get them turned in, but 6 of them were wrong initially and needed to be revised before being sent to the client. you will get the credit for turning in your work on time but will receive an R for missing something on the financial. And if at the end of the month your R's are above what their standard is. You will be reprimanded in some way. Which leads to bookkeepers having multiple late financials in fear of getting an R, because of their workloads. You would much rather have a late financial be perfect and not receive an R. Then have a financial turned in on time that receives an R , and gets to a client, because it will affect you.) 
- Pay is not really competitive
- Upward mobility is pretty stagnant for a remote position (hard to receive recognition)
- Overwork (there are times when I would try to wake up earlier than I was scheduled for to try and complete everything or stay later.) (this is worse for management)
- Too much software for accounting practices. (You will have to bounce between DL4 and community pro) (instead of everything being inside of QuickBooks or sage for example)
- Hard to get help
- Blue light/being in front of a screen all day. (but this comes with any office job)


If you have read this far, thank you for your time and have a wonderful day. 

Typical Day at Work: Daily correspondence with board members, vendors, home office, and homeowners. Completing task directed by the board members and required task put in place by Sentry Management. 

What you believe you learned: Ability to learn new skills such as multi-tasking, organization, collaborate and communicate with clients from diverse back grounds, problem solving, utilizing software, analyzing data, &  teamwork.

Management:  Prioritize tasks, set time limits for each of my task to achieve goals, delegate when applicable, get rid of distractions, adjust my schedule when required, learn quality over quantity, keep track of completed tasks, meet goals, great leadership and mentoring. 

Workplace Culture: I’ve learned to implement teamwork, collaboration, loyalty, and company's core values and mission. Embrace diversity when working with clients and fellow employees. 

Hardest part of the job: Long work hours due to the high volume of correspondence, required task for an association and Sentry. It can be challenging to have a work-life balance to meet goals and task.  Dealing with difficult board members & homeowners. Technology for our clients that deem the application and processes as not simplified technology. 

Most enjoyable part of the job: Opportunity to learn new skills, the positive impact I have on my clients, the working with a great team environment, new daily challenges or projects.  


I really value my career at Sentry. Every day there is something new and interesting to learn about. The local division culture is wonderful as is the national team culture. A typical day can vary depending on what's on my schedule. Sometimes I'm at my desk, sometimes I'm on the road, and sometimes I'm in meetings or doing site visits. It's never boring. While there is a solid demand from residents and board members for time and attention, there is still a level of flexibility with the job. I've learned so much personally and professionally that have benefited all areas of my life. Our supervisory team cares about our wellbeing and development. They've helped me identify areas I want to grow and then tailored opportunities for me to practice those skills. They always have my back. Hardest part of the job is just learning to manage time. Yes, there is some work life balance, but without boundaries, some folks could fall prey to over working or over-servicing accounts. I don't love conflict, so occasionally a demanding homeowner can throw off my day, but Sentry provides lots of resources and training for dealing with challenges and working with a wide variety of people. I LOVE that Sentry has a DEI committee and team. The people are great. The company does hear our ideas (and encourages them!). They care about the people. 

My role at Sentry includes helping create positive experiences for the homeowners we are privileged to serve. I came into the industry green and got the training needed to make a positive difference for our clients. 
The culture sets Sentry Management apart from my previous employers. Sentry's President cares about and promotes a culture of kindness and professionalism, which creates an enjoyable work environment.
The Client Services Department is a wonderful team of people, and I am blessed to work with and support every one of them on a daily basis. I also interact with team members across the country and have developed strong relationships with everyone I have the pleasure of interacting with.
Occasionally there are challenging days, usually fueled by a less than positive experience by a homeowner, but fellow team members are supportive and helpful. We are united by our purpose of nurturing communities we are all proud to call home and this common goal of providing exceptional service provides the network of resources for resolution. 

Working at Sentry Management has been one of the best decisions I’ve made in my professional journey. What started as a job has truly evolved into a fulfilling career. Overall, my experience with Sentry Management has been transformative. What began as a job has evolved into a rewarding career filled with growth, collaboration, and purpose. Despite a few challenges, the positive aspects far outweigh any downsides. I would highly recommend Sentry Management to anyone looking for a company that values its employees and makes a genuine impact on the communities it serves. This has truly been one of the best decisions in my professional life!

I was in charge of up to 10 properties that consisted of approximately 850+ homeowners on a daily basis. Performed property inspections and worked diligently with contractors on construction concerns as most of the properties were 25+ years old and preventative maintenance was hard to achieve.

While working on large projects there were many times I had to speak with upset homeowners that felt displaced while all the work was going on but once thy understood what the outcome wa going to be they calmed down considerably.

I took many years for most of the properties to achieve the state of poor maintenance they were in and it took time not only to explain to the Board of Directors, but also the homeowners whay it was going to take time to get back on track.

The biggest goal was not to have to special assess for the work that was needed on each property. Not one of the properties I worked on had to special assess each homeowner. That was quite an accomplishment in my book! There was work that went into Millions of Dollars that we were able to accomplish!

This company shady AF. Talk about a corporate world that does not care about their employees, OR their clients!!! Isn't the point trying to retain HOA's??? They're not doing that. They're creating a you-know-what storm and Division Presidents don't do ANYTHING to help you at all. I'm not quite sure why their salary is so high, they literally don't do anything except micromanage you at the wrong times. No one trains you. I was brand new to this industry and they let me drown big time. I was promised training, and help along the way, "we're in this together!" HA.  No one helped me. I was told "this is just how they do it" by every other employee in the office. The culture in this company is the worst I've ever seen. Instead of taking responsibility for mistakes, they would rather pass the blame from person to person. (I'm meaning people from HOME OFFICE CORPORATE--I HOPE YOU READ THIS).  If you're looking for leadership, don't work here. I was great at my job, (WITH NO TRAINING BY THE WAY) and it drained my mental health to the point of depression. Not worth it. Don't work here. At least not in IDAHO. 

Community association management is a tough business. While there are moments of satisfaction, some days can feel thankless and the work is often demanding. Nevertheless, working at Sentry Management makes the job rewarding and enjoyable. The company supports our growth and encourages us to keep getting better at what we do, with our clients always top of mind.

What I appreciate most is the people (many have been working here for decades). Employees are seen and valued at Sentry, and it’s no surprise the company continues to be recognized as a Top Workplace by both the Orlando Sentinel and USA Today (nationally). Senior Leadership understands how demanding this work can be, and they make an ongoing effort to keep everyone motivated and connected to the bigger picture. It makes a difference to know that our efforts matter to our clients and to the company.

I would absolutely recommend Sentry to industry veterans, or to anyone new to the industry who is looking for a career with a supportive company that does things the right way. 

Have not had a great experience during my Tenure with Sentry.  Management styles are subjective, benefits are too expensive for the average employee especially if you have a family, stress level is excessively high; training is non-existent.  Corporate designed a mission statement that isn’t followed from within, field offices struggle daily within the corporate mandates and structure.  Some managers are extremely approachable and willing to assist, while others within the corporation are unapproachable. Salary scale is not adequate  for a company who thinks of themselves as innovators in the industry.  Proprietary software is antiquated within the industry.  Corporate training and web based conference are usually a waste of valuable time.  Work life balance is hard to achieve when expectations do not meet the support level required.  Several areas of tremendous talent and all the best of intentions and ideas do not compensate for lacks in support from within and poor management skills.  Perpetual mediocrity breeds mediocrity.

Typical day at Villa Medici in Orlando as an Administrative Assistant is very unique.  nothing is ever the same.  Each day has a different menu.  There are the obvious requirements of my position, however, there are 360 units in the community I have to trouble shoot any issues that surface or come into the office. 

Every day is filled with things to learn.  Mostly communication with Owners and Tenants.  We have all walks of life with different needs.

Our management is right on point with so many responsibilities in maintaining the Community.  The responsibilities are substantial and we have many projects in the works.  Management is disciplined, oganized and diligent in maintaining the Villa Medic Community.  

Workplace culture is majorly friendly and respectful.

Hardest part of the job is making sure that all the issues are taken care of, put on the schedules accordingly. Plus all the follow ups are taken care of in a timely manner.

Most enjoyable part of my job is providing quality customer service.

Top Job Titles	Average Salary
Community associate 14 salaries reported	$60,750 per year
Maintenance technician 3 salaries reported	$27.00 per hour
Licensing associate 5 salaries reported	$72,000 per year
Community representative 3 salaries reported	$49,333 per year
Community manager 1 salary reported	$25.00 per hour

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