designer

order manager

warehouse associate

retail sales associate

design team leader

Serena & Lily

Typical day at work goes form 8 to 12 hours, and is usually in high seasons, you will have a life for sure, I worked as their leader supervisor, and manager assistant, and I must say, I’ve learned a lot ! I got into those positions in just 4 months of starting to work with them, the company had to move to a bigger location, so they hired more people and also more positions opened at the time, HR was very helpful and kind, as well as management, at the time I had some stressful situations going on with family, care for my grandparents and dealing of a loss, they cooperated and acomódate with me, unfortunately I had to move from state later on, but this job, was all I ever asked for, they would pay us extra for gasoline, and everyday buy us food, so pretty much I didn’t have to spend money on lunch!, great benefits for employees, didn’t have to pay copay, working on weekends wasn’t mandatory, you could say no, and wouldn’t make you feel like a failure if you wouldn’t, and get payed hollidays, whether worked or not 
Shifts for me as a shipping leader went form 6 am to 5pm but regular schedule would be from 7 to 2:30 or 3:30 pm, pretty good to have extra time to spent with your family… if I had to go back to the Hub on Vacaville California, I will put an application again there! 

Working at Serena & Lily has been an incredibly positive and rewarding experience. The company truly values both its employees and its customers, creating a supportive and collaborative work environment that makes coming to work each day enjoyable.

One of the standout aspects is the strong team culture. Leadership is approachable, communicative, and genuinely invested in employee growth and success. There’s a real emphasis on teamwork, and everyone is encouraged to contribute ideas and take pride in their work.

The brand itself is inspiring, and it’s exciting to be part of a company that prioritizes quality, design, and customer experience at such a high level. The expectations are clear, and employees are given the tools and support needed to succeed.

I’ve also appreciated the opportunities to develop professionally. Whether through hands-on experience, collaboration, or guidance from management, there’s a clear path to grow within the company.

Overall, Serena & Lily is a great place to work if you value a positive culture, strong leadership, and being part of a team that truly cares about what they do.

It is truly unlike any other retail store I have worked at, in the sense that it is a very welcoming environment that offers a friendly atmosphere. We host special events for our clients where cheese platters, wine, and even fine art were available for consumption or persons of interest like Rebecca Minkoff come in to chat and dsiplay their product. Clients often report the store feels like they are walking into someone’s home by how warm and cozy it is...some even stop in just to admire the decor. A typical work day includes managing customer accounts/profiles and having extensive product knowledge to offer the best design advice. Because the pay is hourly and not commission based, there is no competition and customers don’t feel pressured. The work environment is that of teamwork, there are many various jobs to complete throughout the day and everyone has to do their part to keep the store looking and functioning it’s best.

Toxic and unsupportive culture hidden behind a beautiful brand. Upper management and HR create a fear-based environment where retaliation is common — HR uses PIPs as a weapon instead of a development tool. Gossip and backstabbing are part of the daily culture, with little accountability or leadership support.
There are constant problems with custom orders and delivery errors, which create extreme stress for both clients and employees. Teams are left scrambling to fix issues caused by poor communication and disorganization. Employees are held to high sales goals with no commission, minimal recognition, and unrealistic expectations.
Despite the design-focused image, there’s very little true design work — most of the role revolves around damage control and managing client frustration. What could be a great brand experience is completely overshadowed by toxic leadership, lack of structure, and burnout at every level.

Fire all shipping management and put the hard working position workers in their place would be best solution to their managerial problems they got.  Overall Serena & lily look like to be a good company to work for if it wasn't for the bad management and their culture that they had in place. I was unfairly terminated for the reason of being a hard worker in the Terrible heated work condition that I was under loading the ceaseless amounts of merchandise going out and was overworked to the point of exhaustion and  and, suffering severe body cramps was hardly fit for work next day. And so I was unfairly terminated for this being the good hard worker that I am was their first managerial blunder. I was called in for what I thought was another chance to work for Serena and Lily but none of the warehouse managers showed up to my interview which was highly unprofessional and basically represents the

What is the best part of working at the company?
I loved the coastal design.  The benefits started out really good but they were changed halfway through first year which was a bummer

What is the most stressful part about working at the company?
The managers were fired.  There was so much gossiping it was intolerable. The pay is not based on commission so there should not have been the craziness that went on.  Girls talked about everyone belittling the customers and the managers.


What is the work environment and culture like at the company?
They have no structure. They have a handbook but there is no follow through.  IS support is terrible and the don't care as much as u would think about customer service. 

What is a typical day like for you at the company?
Helping customers design.  A lot of the staff do not have any design background .

Horrible management that has passive aggressive managers who micromanage and try to make you feel like you are constantly in trouble and not performing your duties properly. Mangers told me to change my personality and criticized the way I talked to customers. Constantly felt on edge working here. This job has no work/life balance at all. You only get one day off at a time which is not enough. This job is false advertised. This job is heavily focused on selling furniture and not designing. The job duties include taking out trash and cleaning up the store which is not mentioned in the job description. Horrible place to work. Will ruin your mental and physical health. HR does not care about you. After I voiced all my concerns to HR, they did not even reply back to my email. 

I learned how to operate more machines. 
The last shift it was very comfortable with my normal life.
Management was great very helpful with the workers if they needed any assistance.
Only hard part of the job is if your new getting use to a new work environment.
You have your easy days at work and you have hard ones long as you ask for help if needed and a good team everything will flow great.
The most enjoyable part of work is finishing the job early and getting acknowledged that we all did a great job 

Prospective employees, beware. You will have no work-life balance, there will be multiple black out days, and if you ever need anything, don’t bother. Management is a bunch of middle aged mean girls who will not support you throughout your employment. HR is a joke, the customer base is terrible, and you’re basically a glorified sales associate. None of the creativity promised, pretty much all sales. If you have a design degree, expect to be told by employees and management with no degrees they know more than you because they took a day long SCAD course that is maybe 2 hours of course work. Run as fast as you can.

I worked night shift as a temp and they’re always behind on loads and requiring you finish loads in a timely matter after giving extra work and they experiment with things too much without consulting with workers involving giving them more work. Like once they had a contest and  put employees to a group of two to do one truck and made it not optional and that one truck  has different work areas within one truck so versus givin one person one specific task like usual 

Top Job Titles	Average Salary
Designer 39 salaries reported	$26.24 per hour
Order manager 9 salaries reported	$22.94 per hour
Warehouse associate 4 salaries reported	$21.63 per hour
Retail sales associate 3 salaries reported	$21.33 per hour
Design team leader 8 salaries reported	$100,313 per year

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