psychiatrist

psychiatric-mental health nurse practitioner

customer care specialist

customer specialist

registered nurse - infusion

Serenity Healthcare

 I truly believe Serenity is doing great work in the world and I worked with some wonderful people. However, there were some big drawbacks I was not expecting. This is long, but these are things I would have liked to know going in.  I was only there for a very short time, but here is what I experienced:

Serenity has had incredible growth over the past several years, and because of this the company is experiencing some challenging growing pains that made it difficult to work there. Firstly, the amount of flexibility expected was trying for me. I had 4 different schedules in a span of 1.5 months. When I was hired, I was told I'd be working one schedule. Coworkers were being told the day before they were scheduled that they would have to drive to Denver. Another coworker was told they'd have 40 hours weekly and then had their hours cut a few weeks after hiring. Rules and expectations changed a few times too. Due to so many major changes, many patients were transferred to new providers 3-4 times. Definitely not ideal for the patients effected. 

Another trying aspect is the fact that it seems like everyone is new... And thus no one completely knows what is going on. This meant patients were being directed to the wrong locations and given false information from the call center, and when I struggled with something it was hard to find someone who knew the answer. Everyone I worked with was supportive, kind and just doing their best, but it was still a challenge to get established into my position. Training was also chaotic and disorganized (the clinic I showed up to for training had no idea I was going to be there!)

Unrelated to growth, the PTO and paid Holidays were very strange and honestly appear pretty unfair amongst the different positions. For holidays...if you work a 10- or 13-hour shift, you lose money on the paid holidays because you only get paid for an 8 hour shift even if you were scheduled for more hours. But then you gain money on the weeks you get 40 hours plus a paid holiday but those working 8-hour shifts don't get any extra paid holidays. It's a weird system that may or may not even out in the long run, but I was very frustrated to unexpectedly lose hours on Memorial Day. You also do not get an "immediate 10 days of PTO" like they advertise, it's accumulated and unavailable during the first 90 days. However, PTO is unusual and a little unfair as well. If you work 8-hour shifts, you get 10 8-hour days off, whereas if you work the 10-hour or 13-hour shifts, you get 10 10-hour days or 13-hour days off. A very uneven number of hours there! 

In conclusion, I believe in what Serenity is trying to accomplish and I believe in TMS therapy. I hope they start to focus on quality in new clinics instead of trying to open too many clinics too quickly. If you decide to join the team, be ready to be flexible and strictly monitored. And if you join a really new clinic, be prepared to be bored. If you can deal with those things, the mission, the patients, and the team are all amazing! I am sad my time at Serenity was short, I left due to an unexpected offer as opposed to these frustrations. I just hope this review helps both future employees and Serenity. 






It's more like a call center, they expect unrealistic expectations/metrics in order to get a raise. The worst part of this company is that they pretend that they care about you as an employee but they will fire you the minute you struggle with something. There is no unity because you aren't allowed to talk or interact with other employees, hardly knew anyone's names even. The worst part is thinking that your supervisor and management cared about you then learn it was ALL FAKE. They push you to sell the treatment options to new patients even if the patient wouldn't be eligible for it or benefit from it. They expect really high metrics in order to get a raise when very seldom can anyone reach the metrics they expect. If they like you then the rules of advancement suddenly dont apply to those individuals. There is no unity and no sense of feeling like you belong to something. There is little to none ongoing training to help you improve or learn new techniques to help you. All you hear is what you do wrong. The biggest disappointment was being let go after I had some health struggles which I had doctors notes and kept them aware of my situation and after asking management if I needed to file for accommodations they tell me no, then let me go with an absolute absurd unrelated reason. Being a mental health clinic you would think that they would understand but they just care about the numbers, even the providers are pushed to get patients into the ridiculously expensive treatment, I'm sure for the kickbacks. The only thing positive about this job was that part time employees get PTO and paid holidays. This company did more emotional damage to me then anything else so nothing can make up for that. 

What is the best part of working at the company?
I’ve worked as a TMS technician at over the past 2 years, and I can honestly say this has been one of the most meaningful places I’ve worked. I wouldn’t take the time to write this if I didn’t truly believe in what we’re doing here. 
I’m proud of the work we do. Every day I get to see people come in struggling with depression or anxiety and slowly start finding pieces of themselves again. Watching that process never gets old. The results I’ve seen through TMS treatment are genuinely amazing, and being part of that journey for patients is something I take seriously. The environment here is calm, supportive, and progressive. It doesn’t feel like a cold clinic where people are just numbers moving through a system. Patients are treated like human beings, and the team actually cares about the work we’re doing. I also want to give a shoutout to my boss Tyler. He’s helped me feel like I’m not just a number on a board of employees, and that makes a huge difference in how it feels to come to work every day!


What is the most stressful part about working at the company?
The most stressful part of this job is knowing how much it matters. When you’re working with people who are struggling with depression or anxiety, you can feel the responsibility to show up with patience, focus, and compassion every single day. Every patient is so different, and I always want to make sure I’m supporting them in the best way possible.

What is the work environment and culture like at the company?
The work environment and culture here are warm, inviting, and honest. It’s the kind of place where people genuinely care about the work they’re doing and about each other. There’s a strong sense of respect, open communication, and support, which makes it easier to show up every day and focus on providing the best care possible for patients.

They give you excessive amounts of work without reasonable pay.  Although they work hard to prioritize the mental health of the patients, the mental health of the employees suffer greatly.  Many people who were more than qualified for promotions were passed up for people who were extremely under qualified because of favoritism.  The CEO has zero experience in health care of any kind!  Does not know employees at all and doesn't care to know them and demands respect although she gives none.  Absolutely power hungry and micromanaging to the extreme!  Audits are weekly by pulling video footage and listening to how you interact with the patients and if you get anything less than 100% on your audit, you are harshly disciplined. No lunches or breaks are given to staff in the clinic with 12+ hour shifts.  They are allowed to eat, but not in front of patients, so on busy days, which is frequent, they are understaffed and have no time to eat. Their training program is essentially non-existent.  They throw you in the fire and are expected to get 100% on audits with no training. When patients call in, the wait time is ridiculous and never receive calls back even though there are plenty of people available to take their calls.  They dangle promotions in front of you to incentivize with no real intentions of delivering those promises.  The only reason I'm giving this review 2 stars instead of 1 is because my direct supervisor cares and tries their best and the clinic environment is soothing to patients.  There is a reason the turnover rate at this company is so high.  Improvements need to be addressed and made.  The CEO needs to actually take the suggestions and concerns of the employees into consideration because they are the ones living it. 

What is the best part of working at the company?
I have an opportunity to help people in need on a daily basis.  But I get to do so in an environment, where I have my needs met first, so that I have the means to do so effectively.

What is the most stressful part about working at the company?
Honestly, that there aren't enough hours in the day to help as many patients as I'd like to and that is my biggest stressor in relation to this position.  However, this company is growing rapidly and positioning itself to reduce that stress, which in large part is why I'm writing this to support that purpose and take care of those people. 

What is the work environment and culture like at the company?
I have never worked for a company that genuinely cares, supports and encourages the individual employees like Serenity does.  This seeps into the overall culture and individual work environments throughout. 

What is a typical day like for you at the company?
Daily I check in with my direct supervisors to find out if anything specific is needed from me and let them know if I need anything from them.  From there, I prep for my day and say hello and communicate my expectations to my staff asking them if anything is needed from me.  The rest of my day is spent in appts with patients providing care.  Our team works well together communicating via Teams for any questions/concerns/changes that arise during the shift. Generally, nothing urgent gets left unattended in our office.

THIS IS A CALL CENTER POSITION DON’T LET THEM LIE TO YOU TOO! 
Serenity was one of the worst jobs I’ve had in my adult life. 
Pay is terrible. 
Their training is terrible, unorganized, not hands on at all, there’s no shadowing, they have no up to date workflows or SOP and what they do have is on an out dated OneNote like be for real. 
Their metrics are crazy. They emphasize being on the phone, I spent a total of 8 minutes for a 8 hour shift in the restroom and was told I should’ve been on the phone for those 8 minutes. When the higher ups aren’t in office they turn off the A/c in 93 degree weather and told us to endure.. I could you not. 
We constantly spam call old inquiries it’s terrible feeling I could not back what they do here in this office. 
The pay is trash for all the task they want us to do. They will not tell you in the interview but they are open on Saturdays and will give you a terrible schedule after training. I would not recommend this place. We are supposed to cure those with depression and anxiety and this place gave me both while in the office.. 
They tell you there’s room for growth and advancement when that’s not true… but even if they do advance you it’s just for a $1 more!! $1 they already have low pay what a dollar gonna do 🙄🫠
Also heavy sales.. trying to get new patients and convince them to get a treatment they don’t really need.. and I always got low metrics because I was never comfortable trying to pitch something I did not and do not believe in 

The most enjoyable part of the job was the patients. Most of them were a delight and really just looking for relief. I enjoyed the actual process of working with them. However, I was paid $15 less than I make now, forced to work MWF, forced to do telehealth even on infusion days to meet productivity goals set for me that were never discussed, had zero support in clinic or otherwise during crisis intervention, the schedulers scheduled patients that were inappropriate for ketamine (in my opinion) and there was nothing I could do to refuse them often leading to a crisis situation, and they scheduled patients so back to back there was no room for this. The medical benefits appeared to be good but paid holidays are only paid at 8 hours even though you are scheduled for 12. Back to the ketamine infusions, they were enjoyable except you are watched on camera at all times including in the treatment room and scored on what you say and do. You can’t be authentic and have to follow a script to stay in line. You can’t let the patient process their trauma like they want and have to keep it positive which is easier said than done. You’ll never get a raise because they’ll never say you’ve done everything perfect. There’s extremely high turnover with the staff, you’ll have no idea who your coworkers are. Being there less than 6 months I saw 13 people quit and went through two clinic managers. 

I worked as a TMS Technician for a very short time, and unfortunately the experience raised enough concerns that I chose to leave. Training felt rushed and inadequate from the start. In the first three days, I learned that lunch breaks weren’t built into the schedule despite seeing around 15 patients a day, and another technician even showed me a workaround just to get a meal break, which didn’t feel appropriate.

Trainees were asked to practice TMS on one another with very limited guidance and no real supervision. While shadowing, the technician I was paired with told me, “We just do it this way, don’t ask why,” which raised a lot of red flags, especially in a role that requires accuracy, safety, and clear reasoning behind protocols. The trainer was also often absent or disengaged, making it difficult to feel supported or confident in what we were doing.

Work–life balance was challenging as well. The training days were 10 hours long, and we were still expected to complete homework each night. 

The one genuinely positive aspect was the occasional free lunches from drug reps, but overall I didn’t feel adequately trained or supported for the responsibilities of the position.

You're sitting at a computer all day with a headset, either taking cold call leads or taking calls from patients who have concerns. It was nice to connect with patients from time to time who were struggling. I felt like I was able to make a difference in their lives. That was pretty much the only semi-good thing about this job. They expect you to achieve an 80% talk time for the day, including your breaks and lunch. This means that you have no coworker interaction, which can be draining considering the emotional calls you are often having. One of my supervisors systemically set our schedules up so none of us would be able to have breaks or lunch together. They either aren't aware of all the research on how happiness increases productivity, or they don't care. I honestly don't feel like they cared about the PCCs. They track your calls and are so so critical of you. I don't even think Jesus could get a perfect score with the way they grade it tbh. You're calling leads and have to try to sell them on TMS--but there is no sort of incentive to do so, and they want you to be pushy. Very strict attendance and little mercy or sympathy from the company overall for errors. Lack of training and poor communication. Connecting with patients was good, but you can find a way better place to work than here if that's what you're looking for.

Working for Serenity I feel I found a purpose. If you want to help people live their best life and Take back their life from  the mental struggles some face, this is the place to work. They are a newer company with things not set in stone. But that’s ok, because they’re open to trying new things. If You have an idea on a way things could run more smoothly, they’ll try it out. They are not all about pushing medication‘s on people. I’ve read some of these reviews that state that they “push” treatments on people that don’t want them. It’s “encouraging” patients because we know this treatment works. They want to help as many people as they can. They are not money hungry, I have seen on dozens of occasions, they’ve written off treatments for patients that couldn’t afford it. They care about their patients AND employees. The health benefits, options for add ons, 401k, paid holidays, opportunity for overtime, earned bonus, paid earned vacation time, opportunity for growth and promotion, opportunity for travel. Are you sick of living where you are? They have clinics in 4 states ( soon 5). You can start at that lowest position and work your way up to Practice Manager.  This is hands down an awesome pace to work.   

Top Job Titles	Average Salary
Psychiatrist 1192 salaries reported	$318,211 per year
Psychiatric-mental health nurse practitioner 673 salaries reported	$150,134 per year
Customer care specialist 375 salaries reported	$26.70 per hour
Customer specialist 151 salaries reported	$26.82 per hour
Registered nurse - infusion 131 salaries reported	$35.41 per hour

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