production assembler

assembler

field sales representative

production supervisor

production worker

Serta Simmons Bedding

a typical day at work is stressful, irritating, and difficult. equipment breaks down frequently and  the maintenance crew takes far too long to fix most problems so you usually have to fix them yourself or wait until it’s fixed and still finish your work before leaving. the equipment is extremely old and outdated and most needs replaced. the company is extremely understaffed and refuses to hire more people. the last 6 months i worked there i used a machine that had constant issues, the safety guards were taken off and i ended up getting my hand crushed in the machine (they refused to do anything about it still). the best part of this job is that you get a 10 minute break every 2 1/2 hours. management isn’t good, one day you'll work 12 hours the next you'll work 6. the bosses usually don’t know what to expect each day. sometimes you’ll get told you to come in on a weekend last minute before you leave the day before. don’t bother taking a day off you’ll just have double the amount of work when you come back and will be criticized for having more work than your coworkers. also they won’t tell you this but you WILL be fired if you smoke marijuana outside of work,(even on days you have off) you will not be randomly drug tested unless you get hurt on the job or get a verbal warning for any reason. overall this is a very bad place to work. there are a lot more things i’d like to say here but i’m unsure exactly what i’m allowed to go into detail about since there were so many bad things happening behind the scenes

High turnover in management, especially plant manager role. Unclear on how to truly be successful since meetings are held without the entire management team. Decisions regarding headcount, equipment usage and expectations are made without proper input. Manufacturing processes are not properly followed, since efficiency is driven by pieces produced there is no real concern to make any actual changes. There is just a lot of talk about improving but no real plan is drawn out. Outside consultants from other plants are brought in to “help” but things are not really being resolved. There is just a illusion of resolution. Consultants are brought in and given someone else’s position so they will have more time to evaluate opportunities and make changes even if the changes being made may not work. Promotions are handed out without any kind of interview process. People were promoted without any experience, it was almost as if you had to be friends with the right person. Most times openings are not even posted and team members are not able to express interest. Turnover in corporate create challenges in maintaining consistency and no real avenue to use to gain understating on new products, with regards to manufacturing and at times packaging. Many jobs were lost due to a horrible culture that was created over time. Customer dissatisfaction drive away business caused by inability to produce the expected number of pieces each day. This was one of the most poorly run facilities I have ever been associated with. If it wasn’t for the decent pay, I do not think I would have stayed as long as I did. 

They had offered a few good things througout my time working there so far and even won a matress free of charge, however from working with low staffing issues and the constant call ins or no-call-no-shows, we had been force to work saturdays to make-up for the low productivity. The people arent bad people but than again they do tend to show up when they want to, complain about low hours and than not show up when hours pick up, and plot while at work to not show up that saturday or any other day througout the week in retaliation. Many days i have came in aswell and wanted to walk out just because of the constant mess left from the other shift. Even the lack of cleaning, performance or even the ability to do the job as they left beds that should be stacked on others because of the same codes, they intentionally stacked them next to them to do less work and put them i staging. As well as even leaving beds in the machine or on the lines not carton packed when they needed to be. This job isnt a bad one either however they have plenty of opportunities to win prizes or even have great benefits when joining, they offer plenty of days and hours to work in case people need over time and even offer more areas to let you train in, in case you wanna change departments. In everything summed up, this place is a decent work enviornment and good job to work at. Its the people however that make this job unbareable.

"The more you do, the less you are paid" should be their motto. They don't like to spend money on basic needs.(i.e. overhead lighting in the warehouse so you don't kill some fool walking through it. The didn't even try to get a spare battery for the 6 forklifts that they had. I didn't learn anything while I was there, save for the fact the comp0any has NO respect for its employees or their lives. That's why crazily enough SSB decided that receiving had too many people and cut not just myself, but a total of 3 of us in 1 shot. We were "downsized" according to business needs, right after we were told in a town hall meeting that no ones job is in danger. Also If scheduling says no work on a Saturday, and you make plans for your family and Friday afternoon rolls up, Hey guess what! you're working SAT' and if you don't its the end of your career here, Smile* have a nice day. Oh yes, save for the rare occasion, you wont see management their on the weekends. This ought to tell you something I had 7 different mangers in 5 years, with none of them still being employed their. The hardest being holding your tongue as some manager who doesn't work in the warehouse or drive a forklift or have anything to do with receiving want to tell you how to do your job. Let me clarify that... Just because they have a title does not make them intelligent. With all that the most enjoyable part of the day is when you leave for the day.

Serta Simmons is a horrible place to work.  No one speaks English  as far as co-workers and management don’t care which is very difficult to get things done.  You never know what your day will bring as far as how long you will be working, what time you get off work, mandatory work schedule for Saturday’s only to cancel them at the last minute (which is not good for making plans for the Dentist, Doctor or anything else of importance that must be done for you or your family.  Serta Simmons love playing games with the worker cause Serta hires ex-cons and illegals and treat them badly because they can’t complain.   The temperatures in the warehouse is very very hot while office personnel are so cold that they must come into the warehouse to warm up.  I am a military veteran who served my country very well only to be treated like I’m in a  third world country (which I have served  tours in and they had better accommodations).  Finally Serta managers are more concerned about  exploiting female workers for personal pleasures and giving them special treatment verses running a good business.  Shame on you Serta  for allowing this to go on.  I guess there is no checks and balances.  By the way Serta education still do matter so look for more qualified workers.  So as far as I’m concerned Serta is not a good place to work.

I started with Simmons as a temp. My sole purpose was to take calls and write down the reason for those calls. I then was assigned to various office duties that other departments needed help with. I stayed late, came in on weekends, and took part in multiple clean up jobs. I made the utmost effort to learn everything. At 1 year of being a temp, I was told my assignment was going to end and that another temp (who was brought on maybe 30 days prior to this notice) was expected to take my place. I had to practically beg to be made permanent. It all fell from there. We were overworked and underpaid. The job was enough for at least 4 people and we were lucky to have a 3rd person. Customer service was considered a “corporate” position though located at the plant, the management on site would single us out. Often times we didn’t get included in any meals they ordered for the building, celebratory events, employee purchase events. They even tried to leave us out of the Christmas party. The last 2 years of my time with Simmons was treacherous. Thankfully they closed that plant down and migrated to their Houston location. 

Schedule was 8:00 - 5:00. Phones opened at 8:30 am to take calls from consumers with questions pertaining to warranty or their current warranty claim on Beautyrest mattresses. The skills I gained from this job was how to identify issues with a defective mattress. How to conduct an investigation into a claim request on a defective mattress on residential and/or hotel mattresses. I also gained some knowledge on logistics in regards to shipping replacement mattresses to consumers. Management was top notch! The culture was an open door environment that empowered employees to speak up, contribute, and make decisions without fear of punishment or conflict. The hard part of the job was the consumers who did not qualify for a replacement. The consumer is having issues with sleeping etc, and having to advise them that they did not qualify was the most difficult facet of the job. The most enjoyable aspect was working with consumers and helping them receive their warranty replacement.

Throughout my nearly 4 years of experience working for SSB, one thing I will never forget is learning to work autonomously and relying on your team (manager included) when it came to unique and complex situations. The company did excellent in providing all the necessary tools to work effectively but not so much efficiently. At times there was a lot of politics involved and if corporate didn't approve of it, it wasn't going to happen. I was part of a field sales team so we could get together every quarter and focus on what we were going to sell going forward for all our current and prospective clients. I'm not sure how it is today, but SSB took care of us whenever we had a national sales conference...those were fun times. Great travels and everything (for the most part) was fully covered! The customers were great and were always trying to find ways to grow their business. The two things I miss the most about working there would have to be the people and the sales conferences.

● Work-life balance
Very difficult to take earned vacation time off. Hard to get a raise and not enough money to support a family. Overall a good job for someone in high school, not a very good job if you want to move up the ladder.

● Job security and advancement
I was working really hard to move up and change my position. They promised me pay raises for operating a machine, it never happened. I was there for two years and never received a pay increase for Machine operating. I pushed to become a manager and never even got the opportunity. I pushed to operate a different machine but never got the opportunity regardless of the multiple promises from my manager.

● Overall
Very physical work if you don’t like that sort of thing. Don’t expect any time off. Expect very long days for very little pay.  
Also do not expect to be able to grow with this company. A lot of empty promises for nothing. The one positive I can find here is that most of the employees at SSB were very kind. A very tight knit community that were very easy to get along with. That being said I wouldn’t expect much from management to help you out with anything.

The Riviera Beach FL location wasn't a good experience. First, they told me I'd be hired on after X amount of months and no longer a temp so my pay would increase. However, they purposely kept me as a temp to avoid having to give me holiday pay. Then they suddenly switched us to an entirely different shift with no prior notice and you had to adjust your responsibilities immediately or be terminated. They also have a very high turnover rate here bc they allow "supervisors" to fire ppl left and right as they see fit. I was literally fired for using the restroom a whole minute earlier than the designated break time. HR was useless. I'm a very hard worker and I can tell you that hard work gets you no where here. You are just a number and you will be treated like you're subhuman. I was discriminated against and fired bc some newly hired "supervisor" decided to single me out. They even fired that same guy a week later. Unorganized, unprofessional and an unforgivable waste of time. Save yourself. Keep looking, friends.

Top Job Titles	Average Salary
Production assembler 10 salaries reported	$19.13 per hour
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Field sales representative 2 salaries reported	$62,709 per year
Production supervisor 21 salaries reported	$87,190 per year
Production worker 16 salaries reported	$20.85 per hour

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