hvac installer

hvac technician

call center representative

plumbing technician

plumber

Service Professor

During my 30-day review, I documented several concerns regarding communication and operational structure within the Call Center. Management practices lacked consistency and organization, which often resulted in unclear expectations. Team collaboration was limited, and staff were not consistently receptive to feedback or direction. Training was never fully completed, leaving employees without a uniform understanding of processes, policies, or system workflows.

Prior to my start date, the Manager informed me of an internal conflict that had occurred under her leadership. Unfortunately, similar issues continued throughout my time there. The work environment was impacted by unprofessional behaviors, including gossip, inconsistent messaging, and a lack of accountability. Multiple team members expressed dissatisfaction with leadership and indicated they would consider leaving if given the opportunity.

I attempted to proactively address concerns by requesting a formal meeting to promote transparency and alignment. However, no meaningful corrective action was taken, and the workplace culture remained unchanged.

Despite these challenges, I consistently performed my job well. I received no customer complaints, took initiative to self-learn where training was insufficient, and supported both customers and colleagues whenever possible. However, it became increasingly evident that advancement and recognition were influenced more by personal preferences than performance.

Overall, I am grateful for the experience and what it taught me about professionalism, patience, and workplace dynamics. Moving forward, I hope future employees are provided clearer communication, stronger leadership, and a more structured onboarding process to ensure long-term success within the department.

Service Professor provides everyone limitless opportunities for growth and to set their future.  That's been the greatest thing about working here.  Is there an expectation of hard work?  Most definitely, but why wouldn't you want to do that anyway?  Are you appropriately compensated for that same work?  Very much yes.  Management cares about each and every employees lives and development in their field or whatever field they want to get into.  Its been up to me to grow as a manager and find ways to improve my skills so that I can help those who report to me to be better.  That drive is what gets me here every day and keeps me going throughout the day.  The fact that the management team sees their roles that way as well is the biggest difference then previous employers that I have been with.  The positive culture here is the thing that sets Service Professor apart from others

This company is a great company to work for. Is there issues like with all work places, absolutely. But we are a Family.  We have disagreements and then make up.  You are pushed to be the best that you can be, and always strive to do what is right for the customers.  This company has Grown very quickly over the past 7 years and there is a reason for Growth. Sometimes you even have growing pains. They are constantly trying to do better by everyone. There are days that it is more stressful than others, but the support by managers are always there to give you High Fives or Elbow Bumps and tell you that tomorrow is a new day. 
There is also a reason why those who had left this company, come back to work for this company.  I am one of them.

Money hungry. Workers treated like garbage. Materials for truck stock not ordered and denied. Do not expect good communication. Impossible to get a raise. Salesman clearly do not care about customer and just try to make as much money as possible. Company is trying to cut costs on materials that are required for the install to buy in bulk. Often go weeks without orders being purchased. The main focus of the company is to get as much money from the customer as possible and barely pay their workers. Long hours, often 12-16 hour days due to poorly sold and coordinated jobs. As long as the job is sold they do not care about you. "service tech" is almost 100% commission and you WILL get yelled at by the sales manager if you are at a home for a few hours and do not make a sale. 

Because they will pay no attention to you. 
This company has “free” snacks, “free” lunch, company events, huge parties with gifts for every employee but it all comes at a price to you through low wages.
Leadership says hourly employees are the most important jobs in the company but don’t pay living wages, give raises, and rarely consider them for promotions. Everyone is expendable.
Everyone knows everyone’s business whether you like it or not. There is no such thing as confidentiality unless you talk to HR directly. 
My suggestion for this company is pay people better, mix up management with women and people of color, and start caring about your people more than profits. If you want loyal employees and to make more profit, make changes at the top.

As the #1 revenue for the company, everyone is looking to sell as much as possible without any consideration or care to the customers. Sales tactics are deceptive, with scare tactics being their favorite. As an installer you will be extremely frustrated with the way sold jobs are handled, as the company any cares about money. If you make a call to a salesman to tell them they sold something that is IMPOSSIBLE to install, you will just get told to do your job and they will get mad at you. Salesman do not even have experience in HVAC, carry a tape measure or a ladder with them. Do not fall for their advertisement. Marketing is the #1 expense for SP, like many low quality Nexstar companies. 

The staff treat each other with disrespect everyday thru team chats while your working with customers and management turns a blind eye to it, training is AWFUL and you are asked to do way too much your literally a Customer service representative but also doing dispatching and scheduling oh and also a receptionist for the entire call center but getting paid only as a Customer Service Representative. The call center is gross it’s dog friendly but they don’t have proper cleaning for the facility. Also the marketing and advertising is based on lies! 

I've been loving my time at SP so far! Each day I get to talk to my team members, pet whichever dogs are in the office that day, and nab some goodies off the snack cart. Earlier this week we brought in an ice cream truck for the 4th of July all covered by the company and a week prior we did a blood drive. 

SP from the leadership down cares for their team members more than anywhere I've experienced. I was a college athlete back in the day and this is probably the closest I've felt to being back on a team again.

We work hard but we play hard, and our growth shows it so if you're looking to advance, make a good living, and have a team you want to return to the next day, you won't find a better place.

I have very much enjoyed working at Service Professor.  I left another company after 13 yrs and this was a great and positive transition.  It feels like I belong here. Everyone has been very welcoming and supportive including those outside of my own department. It has been refreshing to see others take an interest in your success. I see this same approach with others that have started since I did too.  My job tasks were exactly as detailed during interviews - so no surprises with an overload of (unexpected) responsiblities; just as expected.  I appreciate the challenges and the openness to listen to process improvements as well. 

I was chased through the company warehouse and screamed at by leadership , I was insulted directly by management, and I didnt learn anything new in my field while working this job.

I've witnessed management screaming and yelling at their employees regularly during morning meetings. The techs are great guys and amazing workers, but the turnover rate is insane!

I've also witnessed workers in customer service abused verbally by management.

I wouldn't recomend anyone work here before some serious review of the leadership.


Top Job Titles	Average Salary
Hvac installer 1 salary reported	$20.00 per hour
Hvac technician 11 salaries reported	$23.73 per hour
Call center representative 19 salaries reported	$19.42 per hour
Plumbing technician 9 salaries reported	$110,000 per year
Plumber 1 salary reported	$112,500 per year

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