sales consultant

residential sales

hvac technician

plumber

hvac installer

Service-Experts

The long version (skip to the very end for the bottom line): I'm gonna warn you right now--they don't tell you when they hire you as an inside sales associate that you will be working MANDATORY customer service rep hours, including a weekend day during peak season--so a mandatory 6 day workweek doing something you didn't even sign up to do on a schedule you didn't sign up for. Oh, they'll say they told you in the interview. I asked so many of my coworkers about that and NONE of us received that memo. You're expected to perform just as well as the trained CSR proper on the other side of the office... only you're a lot less likely to be fired as a result of a simple mistake or end up crying in the bathroom. So many times, I heard crying from CSR in the bathroom and hushed whispers into what must have been cell phones about how their supervisor alluded to 'consequences.' The best part is that you are told through a filter of company jargon to literally flat out lie to the customer--do whatever it takes to get that sale or convince that poor old woman waiting for emergency service that the tech will be there... maybe as late as 4AM, if at all. 

If the stars align in that way they just love to, you'll be hearing from that same woman the next day, and then you really have to grind the gears in your head conjuring up a lie to cover the first lie. Ten points for Ravenclaw if she doesn't recognize your name. 

I went into this experience bright-eyed and bushy-tailed. I'm not aggressive enough to be suited to sales, but I achieved a notch above mediocrity by using a friendly style. It was enough to get me by--at least, until the mounting indignities snowballed into a monster that drove me to greener pastures. 

That being said, the CSR department is so cutthroat and toxic with leadership gunning to bring the ax down even on the employees they can ACTUALLY manage to retain that the sales department is forced to pick up the slack. I remember weeks where I made barely a handful of sales because at least 80% of my hours were spent fielding calls for CSR. 

The amount of PTO you accrue is pitiful, and you're allowed ONE scheduled day off a month that you have to schedule far in advance lest you be denied approval and incur a write-up. Having paid break I could allocate as I pleased throughout the day was definitely very nice--probably the one of two things I can praise about  my experience here--but it just doesn't make up for the fact that there's no sick leave with something like 9 vacation days. Oh, but if you're pregnant, this place is great for paid leave.  

Funny that writing this is like experiencing a barrage of recovered memories of the muffled sobs of coworkers in the bathroom. 

The one saving grace is the lead supervisor. She deserves sainthood for how much I saw her personally stick her neck out to defend us against the corporate shills constantly trying to enforce outrageous policies. The team leads were on our side too, some more than others--but their hearts were always in the right place. It's a real shame that such a miserable company has some of the most compassionate and competent leadership on the sales side who function as the only entity standing between a fair and reasonable work environment and corporate tearing its business apart from the inside out. 

This is ultimately just corruption at its finest, trickling down from corporate to every crevice of this company. Come, work here and find out how each individual local office takes advantage of its customer base in its own unique and twisted way. Learn the names of the local technicians--they usually appreciate being able to vent about the unreasonable workload exacerbated by whichever tech at that center didn't show up that day... or the day before, or probably even the day before that. Look away when the upper brass openly indulges in the same degeneracy that you know a coworker was fired for. Pretend that you don't feel outraged that you have to listen to an archaic, biased lecture about intimacy with coworkers when the female part of the equation takes all of the blame and the male that exploited her is viewed as a champion who experiences zero repercussions. 

The short version: Service Experts, the company where everything's made up and your moral compass doesn't matter. If you want to test how much your soul can take before you're officially dead inside, this is the place for you. If the revolving door hits you on the way out, consider it a blessing.

I worked at service experts for a spell as an hvac installer. I applied for a service technician position but I was offered a lead installer position because they had a differential between service technicians and installers (Go figure. We'll get to that). I started after a lengthy onboarding process which consisted of taking a drug test, background check, and clumsily getting you into their system which took almost 2 weeks for some reason on their end. My first day, I was dropped off to help a lead on a job where the linesets needed to be replaced but nobody had informed the client which led to a verbal confrontation with the client and the poor installer who was just trying to salvage another botched job by sales and management. I told the operations manager I just needed to get home by 6pm to let my dog out because that would be a full 10 hours of her not being let outside from the late start. They didn't get me home until 8pm to my 12 year old dog. I told them until they got me a van and got me setup as lead, I'd ride in my personal truck so I could pull off for 20-30 minutes a day to let my dog out and that'd be a lunch break since we didn't take lunches. That never happened because they floor stocked all this equipment that was faulty, Didn't police their salesmen, didn't properly stock anything until the aforementioned lead (who I mentioned on the first day) actually setup a refillable tote system, didn't equip with you the larger tools needed for the job. All this would've been fine, but their tool account system was horrible. I wanted to setup a list online through my supply house online account because I don't have time to pull off during the day, go to the supply house, get the individual tool #'s, comprise a list, submit the list to get signed off by management, and oh by the way way you can't afford any of these tools because the supply houses charge far more than other retailers and the company you're working for doesn't pay anything. I also had 2 days where I wasn't feeling well because of the heat, and they wouldn't let me return until I went and paid for a covid test when they should have paid. After another botch job where management gave us the wrong equipment and didn't get the new equipment to us until 1pm, I didn't get home until 10:30pm. Granted, this time I'd let my dog out, my payrate for the day worked out amounted to when I worked in the smith's deli when I was a kid. That's because you're paid for the install, so whenever management screws up you'll get hosed without reward. In fact, you won't ever get rewarded there. They'll frequently use phrases like "we'll have to get you guys some lunch or a gift card for that one..." when they screw up constantly but it won't ever happen. They'll even start requesting you work saturdays routinely. STAY AWAY.

They don't tell you in your interview that you'll be working a mandatory CSR weekend day during peak season, or that you'll be expected to switch to CSR at any given time depending on service level. At my time here, I confirmed with my entire team that none of us were told at any point during the interview process that we'd signed up for any kind of CSR responsibility. Due to the toxicity, sexism, nepotism, backstabbing, and heavy-handedness of the actual CSR department, they can barely manage to retain anybody that isn't willing to sacrifice their dignity--so you sign up to make sales only to find weeks where you barely make a handful because you have to pick up the slack from the other department. 

I wrote a scathing ~5,000 character review that seems to have not made it through, so let me try and sum things up. 

The sales supervisors are great. They make you feel like part of a team and regularly stick their necks out for their own. However, corporate and the CSR department basically make the environment completely hostile. If you weren't already feeling betrayed by being lied to about your job position, I guarantee you that you will know that feeling intimately after an appreciable amount of time here. 

The only thing I learned here was how to be a better liar through the higher ups actively encouraging and instructing us to deceive customers through honeyed jargon, whether it be sales or CSR. I feel genuine guilt especially for customers--especially the elderly or disabled--I had to reassure would receive emergency services same-day when the on-call tech themselves told me they wouldn't be able to make it until the next day. 

So let me spell this out for you: Service Experts, where everything's made up and your moral compass doesn't matter. If you're looking for a place to test the limits of how much your soul can take before you're officially dead inside, this is the place for you. Enjoy having no sick leave, a six day workweek for half the year, pitiful PTO accrual, 12 sanctioned days off a year, hearing your coworkers cry in the bathroom, and lying through your teeth every single day. If the revolving door hits you on the way out, consider it a blessing from whatever god you do or don't acknowledge.

Oh boy!! Here it goes. Where do I start. Don’t work here. Not what I expected from “the largest hvac company in North America” proudly proclaimed the lying recruiter. My experience was bad from day one. I applied on indeed(greatest job posting site ever). The recruiter contacted me and specifically told me that the wages for a service technician was $20-$26 per hour. A little surprised to hear this I asked him again to double check and he confirmed the pay range to be between $20-$26 per hour. So my expectation was to earn at least $20 per hour.  I was also promised a $2,500 sign on bonus. Half upfront and half after 90 days. The next step was going to the Deland Fl office for an on site interview. After interviewing I was hired on the spot pending I pass the background and drug test. When I was asked what I wanted to make per hour I told the interviewer to make me an offer. He then said he would kick around some ideas with the GM. Later that day I received an offer letter for $17 per hour. When I reached out to the recruiter he said “yes but I also told you that the wages would be dependent upon the way the interview went”. This was strike one. I still took the job. It takes a week to clear their background as it checks for several drugs and for felonies. I accepted offer anyway for $18. Started working there and it was very unorganized. Did not get the first half of the bonus. Strike 2.  I emailed the recruiter. He initially didn’t reply until my second email. He finally said get with the GM. I emailed the GM and he wouldn’t even reply to me. The GM has a arrogant kind of feel. Stays in his office with the door shut with an unreachable kind of feel to him. They expect the techs to do tons of paperwork. Just forms on top of forms, track all your numbers, as well as use some kind of obsolete Motorola hand held device the size of a cell phone calling it a computer. Even one may show mom and pop companies have I pads and better integrated processes. I did ride alongs for about a week. There were no trucks available for me to get in one of my own. Finally a truck was ready to be picked up from the shop so we went and got it. It was an old 2011 compact truck with 200,000k miles was roach infested. Yes roaches!!Very disgusting truck. Just nasty. I told them that I didn’t want to drive that truck and they informed me that I needed to clean it up and bomb the roaches out of it myself. Strike 3. I worked one day by myself and was told that I was to honest by a Sale-men. Told me if I didn’t lie to customers to get sales I would starve. Strike 4(grace). I resigned the next day. Company has no integrity.

Overall bad experience to work there. They have great benefits and their pay plans are solid, but they go on too many leads that mask "opportunitues" so that they can give the good ones to the top 2-3 people. And they don't give you tools you need to succeed. It's also a very uncomfortable place to work. I looked to management for guidance a few times and was told, "I don't know much about that, ask so-and-so", and to "fake it til I make it" when presenting sales on things I didn't know about. NOT PROFESSIONAL. Also NO SALESMEN are taught how to calculate CFM's at the place I was at which is needed to calculate load for systems. 

Also i felt devalued and demeaned by the company. By that I mean they expect that you to make forced sales to customers that have 5-7 year old systems, but when you try to force sales and miss, they tell you you shouldn't force the sale. And most of the calls you will get in your first year are between 5-7 years old where there is no real opportunity for system sales. But you are still expected to perform.

Lead coordination is also terrible from my experience, you get your first call the night before, and it may change in the morning without anyone telling you, so you show up, call the tech you're running with and they tell you they didn't get that call or it was canceled. You find yourself calling dispatch for your next call almost every single time you finish a call, but you get in trouble if you wait for them to do their job and call you. 

Also their "stict policy" can change at a moment's notice, and you will be written up on your first offense after implemented with no warning, and threat of termination on the next offense. 

One last thing. Their flagship "Advantage" program which is where you get paid 2-5% more on, is overvalued and youre told to PUSH PUSH PUSH for it. You're essentially charging +/-1.5X the amount of a system over 10 years, and it doesn't leave you feeling like did right by the customer. 

If only a 0 stars was an option... If you’re into poor management, poor pay, poor company culture, an ever changing schedule and job duties this is the perfect place for you. During my span with Service Experts Support Center I’ve learned that it’s not what you know, but who you know. Many qualified candidates for promotion were constantly overlooked for family members and friends of management. Lies constantly told about how well they think you’re doing as an employee and the next thing you know that employees belongings are being happily boxed up. Nepotism at it’s finest. Promotions, demotions, humiliation are several things I’ve endured and have witnessed other former colleagues go through as well. In a little over two years with this company I have had four different supervisors, each one lowered the bar for the next one. Two CEOs stepped down and countless of other prominent employees opted out of this horrid company just foreshadowing what I finally did, leave. I never have worked at a company that lacked empathy, support, and boasted poor management as this one. Service Experts preys on the inexperienced, uneducated and younger applicants because they know only the desperate would put up with the mess that comes with this company. Their policies are only in affect for those they are looking to get rid of. Their policies do not apply to friends and family. HR isn’t on your side and never will be due to them befriending management. I have had an instance where I wanted to report a harassment case and I was laughed at, but attended a meeting beforehand that stated all misconduct should be taken seriously. I guess I didn’t matter to them because the person accused was a favorite of theirs. All in all Service Experts isn’t the company you should ever dream of working for as you’ll learn soon after you’re hired it’s a living nightmare. I would rather not be anonymous with this much needed message, but that’s the guidelines for this so I’ll follow the rules. If you know, you know.

S.E. is a company that I came into feeling good about, unfortunately the company has steered hard towards putting new unit sales above all else. Techs who are unethical and sell things that are not required have been praised, while honesty and accountability have gone to the wayside. I as a human cannot give a company 6 days a week 10-12 hours a day nonstop... usually a slow season would be the time for rest.., unfortunately the chasing of sales leads to the company doing whatever it can to make a buck, which means you..the employee have to get back in the trenches to make them their money (no slow season to recuperate). Both Install and Service would work 6 days a week and if that was upsetting...then too bad! 

I learned a bunch going from Install to Service, and would recommend the same path to any new employee, you can learn a lot if you bust your butt. 

Management has the communication skills of Hellen Keller, I cannot say I've worked at a worse place in terms of communication, whether it be performance feedback, new policies, or simply information. 

Culture is a mix, depending who you're around it can be positive or negative. 

Hardest part of the job was simply maintain the endurance of working 6 days a week for 50+ hours all year long. 

Most enjoyable part was being able to be myself and B.S. with the good folks. Best wishes to the employees. 

Long story short... poor policy, communication, massive workload, combined with poor pay and incentives has led to roughly 20-25 people leaving the company in a 2-3 year span. High turnover is a good sign something is wrong.

What is the best part of working at the company?
When I first started working for Service Experts DBA Pine State Services, the potential bonus income was nice, but within just a few months bonuses were restructured and it became more difficult to achieve the same goal. 

What is the most stressful part about working at the company?
I did not have a competent leader to go to if I got into a bad situation. That's not hyperbole; there was literally not an experienced, qualified manager to oversee my work, so I was always left to do everything on my own. I had a problem once that I couldn't solve and the suggestion made by the install manager was so unbelievably ignorant that I couldn't believe he even said it. 

What is the work environment and culture like at the company?
Most employees there hated management. It was constantly mumbled around work sites, but no one seems happy to work there. The biggest thing mentioned was that they refuse to give pay increases, and they constantly threaten bonuses and "merit" for minor infractions. It wasn't directed at me, but to have it said constantly sets a very bad tone. 

What is a typical day like for you at the company?
Some may say that it would be nice to work totally independently, but when it's because no one else knows what you're doing, it's very, very lonely.

This place is dreadful. Management will make horrendous decisions and refuse to change when they’ve realized the errors of their ways. Instead they blame it on employees. For Instance they switched to a new awful software and raised their prices. Both decisions drove customers away. Instead of reverting to the old software and pricing they held the front of the office accountable, and made their lives miserable. 
They also love putting people with little to no industry knowledge into important decision making roles. Then they cut them out when things don’t go well. 
They refuse to work with your personal schedule and make you feel awful for needing time away. 
The culture is awful and ran by bible thumpers that force you to participate in prayer at company meetings. They also employ ProudBoy fascists that plaster their cars with their racist logos. When brought up to management the people that brought it up had a talking to. Also they charge customers unreal prices and just expect employees to justify their gouging to customers with absolutely no tools to do so. This is a toxic place ran by complete inept fools.  This place has been bailed out by investors multiple times because they don’t know what they are doing. 

About the only thing good about this position was meeting some great people and getting paid ok. Everything here felt like a cog to gain the most earnings for the shareholders without regard for the employees or customers. Profit was the only thing that mattered. 
In my role of dispatcher, I never felt that my management team allowed me to run the schedule. Every decision felt shaky, likely to be changed behind my back. With almost no communication, I could never pin down how I was doing in my job. Management was almost never present, often out in the field with the install teams. So we were trusted to do our jobs in the office without supervision, but not trusted to cover the office phone on Saturdays from home. 
The field team was chronically understaffed, resulting multiple scheduling changes (and lying to customers about why), unhappy to angry customers, burnt out HVAC techs, and too much stress with no end in sight. 
The final straw for me was a corporate decision to rewrite the way holidays were going to be staffed so that more than one office staff would need to work each holiday, effectively doubling the number of days I would need to work when childcare would not be available. 

Top Job Titles	Average Salary
Sales consultant 41 salaries reported	$100,000 per year
Residential sales 196 salaries reported	$104,358 per year
Hvac technician 24 salaries reported	$31.12 per hour
Plumber 13 salaries reported	$32.33 per hour
Hvac installer 14 salaries reported	$33.14 per hour

Working at Service Experts: Company Overview and Reviews

Service Experts

Service Experts Ratings

Popular jobs at Service Experts

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected