appraiser

closing coordinator

loss prevention manager

auditor

order administrator

ServiceLink

Don’t let the name change fool you… this is still Lender Processing Services. And to show you what kind of company they are, here is an excerpt from the United States Department of Justice (2013):

Lender Processing Services Inc. (LPS), a publicly traded mortgage servicing company based in Jacksonville, Fla., has agreed to pay $35 million in criminal penalties and forfeiture to address its participation in a six-year scheme to prepare and file more than 1 million fraudulently signed and notarized mortgage-related documents with property recorders’ offices throughout the United States. The settlement, which follows a felony guilty plea from the chief executive officer of wholly owned LPS subsidiary DocX LLC, was announced today by Assistant Attorney General Lanny A. Breuer of the Justice Department’s Criminal Division and U.S. Attorney for the Middle District of Florida Robert E. O’Neil
 
Now after reading that, do you really think that they care about their employees? 

My personal opinion is solely based off of what I experienced at the Westminster, CO site and is from that experience alone. I have to start by saying it is honestly the worst place I have ever worked… EVER!  I am a very optimistic person too. I remained there for 4 years before resigning all the time thinking (being told) that things would change but they never did. They actually got worse. Over the years, we lost a lot of good people as a result. The management team is still in place however and they are still likely having meetings about having another meeting. I could literally write pages about how dysfunctional that place is but don’t have time nor want to give LPS / ServiceLink that much recognition. Instead, I will give you 5 red flags to consider before you join their ranks: 
 
1.	Lays offs: Lay off a number of people due to LPS's financial disposition. I can remember at least 4 in my 4 years.

2.	Technology: Use and work in a application / system that was originally created for a different purpose meaning that it does not fully accommodate for many of LPS's current services. They also scraped a multi-million dollar / multi-year project to create a new system that would work.
 
3.	Management: The managers / supervisors are chaotic at best. I won't even talk about personalities and traits (some quite scary) but will say that I don’t think that I ever had a manager / sup for more than 6-7 months before they were suddenly moved to another department. It was impossible to create good rapport or get any good feedback.
 
4.	Opportunity: There is none. 3 of the 4 years that I worked there, the company was on a hiring freeze (external / internal) and a pay freeze. I had 1 face to face review in 4 years??? A 9 year veteran co-worker told me before I left that every move this person has made has been lateral with the exception of one position.
 
5.	Training: The training is either ineffective or inadequate. A lot of the temps and newbies I talked with stated close to the same thing after getting out on the floor… "I got a week and a half or two of training, once I hit the floor, it was apparent that the training received had nothing to do with what I am actually doing and now I'm getting yelled at by the supervisor for it and its not my fault." Personally, I can say for me, that most things I learned were due to trial and error not training.

What does this all equate to?  STESSS, STRESS, and more STRESS!!! 

The only good thing that I can say is that if you do work there then you will work alongside some the most genuinely fantastic people around. It's just a shame that the company and management team is soooooo bad.

My top three complaints with this company are the lack of growth opportunities, job security, and ethics. I have a longer list of things I do not like about working here, but this review contains the things I liked the least. 

When I interviewed for this position, I was expecting my role to be as described. I was told that I could advance in this department or in another. My job responsibilities have doubled since starting, but my pay and hours did not increase because of layoffs/restructuring (highly common). The only opportunity for advancement in my department would be waiting for someone to leave their role as a supervisor. Stepping into a new department is shockingly difficult. One of the things I understand the least about this company is the cross-department feuds. The career page is always outdated. I have expressed my interest in learning about other departments where advancement may be available, and I was told that they do not want to help me advance in that department because then they would have to fill my role. Performance reviews are absolutely a joke, and you do not receive annual raises (even if you ask). On the topic of performance feedback... the few occasions where they are hiring, and we happen to get a new person that is struggling, the supervisors will stick that person with someone who is doing well on the team instead of doing their job and properly training that person. The supervisors on all teams are incredibly lazy and not helpful at all. They will do whatever they can to get you to stop talking to them as soon as possible unless you are inquiring about their life, in which you will be on a call for an hour! They say, "We are always available to help," and then don't respond to your message for hours at a time.  This has been a strong pattern since I have worked here. Doing well in this job is always punishing. They will expect you to carry the team with no benefits for you. They will never properly coach and train struggling team members.

To quickly touch on job security. In 2022 alone I have lost over half of my department. They hire people sometimes for a couple of months and then they are gone. They do not give you any reassurance that your job with be safe. They have let go of members that were outstanding at their job. New hires are the first to go. It is increasingly difficult to stay motivated when you do not have job security or advancement opportunity. 

Lastly, workplace culture and work/life balance. I would rate this very poor. If you want to use your PTO, you have to request 3 months in advance and you cannot take off is someone else has already claimed those days. Holidays is a fight EVERY single year and it's exhausting. Supervisors and management get first pick. Then it goes by seniority. I have never worked anywhere where it was that hard to use your paid time off. Management will take forever to approve the time off, and I have had requests that were still denied. This calendar they speak of is never available for you to see either, so you just have to take their word for it. The "team" is very cutthroat. Managment is honestly awful. The performance metrics for this role simply do not make sense. I feel that the VP took the most basic / low-hanging fruit type of metrics to show upper management and just sticks with that so it looks like she is tracking something. 

Anyways, my apologies for the negativity. This is genuinely how I feel about working here. I do not recommend it at all. I would highly suggest avoiding this place. 

I have had a VERY positive work experience here. I was lucky in being able to be in a department and on a team that realized that we were people, and not just employees. They understood that people had lives. There were family obligations, emergencies that came up, doctor's appointments, and every day life. I have seen where other departments DO NOT. There are departments where you do not feel respected or appreciated at all. Though medical, vision, and dental benefits are offered, they are grotesquely expensive if you are insuring anyone other than just yourself. Also, deductibles are high, fees are high, and there is little help to be offered and very few options. Vision and dental are what are to be expected. But if you have the insurance here, pray no one gets seriously ill or injured, or else you will be paying for it for years on the pay that you make here. Pay is low. Too many departments work too many hours, while others are not permitted any overtime. 

The company does try to show some appreciation with company offered lunches for holidays and occasional prizes to be won if you participate in an activity. They try to encourage healthy lifestyles through their flyers and E-mails. Very few people seem to appreciate it, but I can see how positive of a step this really is compared to some other places I have worked or known of people working.\

The company is well known for having management and above playing favorites with their employees on who gets promoted or other perks. I personally think that this goes on in almost any company, ESPECIALLY any large company where it is easier to do things and make people look good on paper to those who are in charge of signing off on the decisions.

HIGH TURN OVER. There is no way to keep people here for sure. The pay isn't that great, and the hours can be either demanding, or your minimal 40/week. People leave all the time for the lack of money or feeling as though they are not appreciated. The last couple of years have been tough with there being a turn in the market as well as a merger with another company that left A LOT of people without a job. There was a year and a half span of massive lay-offs. And there are still some people being let go here and there, for what appears to be little to no reason. The people left are either the 90% who are hard working and dedicated, or the 10% who somehow know the right people to keep their jobs. 

Working so hands on and with the people you do for as long as you do, the place tends to carry on a family dynamic. There are people you love, people you hate, people who hate to love and people you love to hate. In the end, there have been so many times where I have seen someone fall on a hard time one way or another, and all of the co-workers have rallied around to help them back on their feet. The dynamic of the employees is really one that is hard to find.

I was hired as a temp employee. I lasted exactly 1 1/2 days before I was subsequently told (by my staffing agency, not the company itself) that I was no longer wanted there. I was told this via phone call immediately after the manager told me she was getting my employee badge ready (and hilariously enough, my temporary badge was taken from me under the guise that I would be getting a legitimate badge when I returned from lunch). Their actions couldn't be more transparent. I was given the very fake impression that I would be moving onto getting personal computer access for work as well as my official badge to get into the office and other areas of the building. After I received the phone call (which, according to the staffing agency, was meant to be placed before I returned from lunch; aka not coming back in at all), I tried asking the manager what prompted my sudden termination. She wouldn't give me any information, nor would the staffing agency. Most companies let the individual know if they've done something wrong and essentially correct them. Especially if you haven't been there long. Not ServiceLink, apparently. Over the course of 1 1/2 days, I was treated poorly by the individual in charge of training us (the other temp employee received far better treatment than I did). I received nothing but condescending remarks from her, and was consistently reprimanded for very small things (such as asking for a mouse pad) that I was not aware were "inappropriate" because of the extreme lack of training. My termination scenario went from "Sorry, we're getting your badge ready and your login access fixed!" in a very upbeat tone to very rude and cold behavior once I approached the manager regarding my termination only minutes later. I was even given the passive aggressive comment that my being upset by the treatment I was receiving was an "indicator" of why I was terminated. Yet I was nothing but nice and cooperative the entire time I was there for a grand total of 12 hours. My termination was never justified, nor explained. And the manner in which it was done is, to say the least, pathetic and cowardly. Good employers work with their employees and help them to better succeed. I was set up for failure the moment I walked into that office on my first day.

Would I recommend this company? Absolutely not. The unprofessionalism and shady practices are incredibly worrisome and present a number of red flags to any potential employees who value job security and professionalism.

I would rather work at a lower paying job and be treated with decency rather than work at a company who targets people they don't like and treat them poorly.

I am glad to say I WAS an independent contractor for this dusfuncional company. I worked with them for at least 7 years and hapilly stopped accepting assignments on October 2012.. Eventhough I was a senior closer, had gone out of my way to close deals for them, done favors during holidays where they had no contractors to cover their overload and I always had to kiss everyone's rear to be in good standings, they never appreciated my working relationship...sooo much to say about this company, from coordinators promissing to pay so you do for them but later they just forgot conversations, to coordinators talking down to us just because they were not having a good day, to threats of cutting you off their contractor list just because scheduling had given an incorrect address, ....of course, it is never their fault and always ours..even when we do not have control of documentation that was not sent to us to begin with...but the worst off all was to claim payment!!! There were times that servicelink owned me over $1500 for closings that went unpaid just because coordinators didnt update their system for us to get paid...then, the waste of time calling to get the issue resolved, they throw the ball to each other "call the coordinator, call billing, call vendor management, etc..but nobody seems to get things done!! and the rudeness when it was time to claim what was legally our fees...etc. I stopped claiming over $200 just because I got tired of dealing with them. Thank God I found other ways of earning money cause it was just not healthy partnering with this company. If I figure the time that took me just to claim payment, it is just not worth to work for them. They also screwed up orders!! they would pay what was not claimed just to add up to the amount you were claiming in an specific billing cycle so dont just check the amount of your check but check order per order to make sure they are paying the orders you claimed..otherwise, after a few months, you will have to go back to catch what happended..this is true story. As a few of their own employees said: "this company is a hell hole"...lol. and I have no doubts this is true since they have a hight turn over.

My typical day at work was horrible and very boring. Simply because the so called, "team lead" is socially awkward and doesn't know how to train employees. Honestly, I really didn't learn anything because she was too busy trying treat me as if I was this incompetent individually. As far as management, it's horrible! No leadership skills whatsoever. Didn't really put forth any effort to mentor you or assisting you in  helping you grow within the company. Of course this one particular mgr in California pretended like he had your best interest but he really didn't. It was always centered around the negative. Especially when I applied for another position in the company. I received a message from the recruiter regards to the position I applied for … he gave me instructions to reach out to my managers, In which I upheld my obligations. Of course they intercepted the opportunity for me to grow and move forward for whatever reason. That I knew this was the wrong company to work for. One thing you don't do is retaliate towards another employee. One thing I learned even more is no matter how bad a person mistreat you, never come down to their level of immaturity and unprofessionalism. Workplace culture was alright. It was peaceful. Nothing hard about the job because it was boring. The most enjoyable moment was the fact that my schedule was pretty flexible. We had a so called team lead that didn't care about anything. She was just lazy, nasty and just down right filthy! She only showed favoritism towards the other weird employee that only kissed her butt but talked about her to me all the time when she wasn't around. Sad! I was so thankful for my layoff. I was sort of sad to leave some good people that I develop friendships with and many people that I spoke with within the building that I stay in touch with to this very day. I usually don't meet a stranger! I speak to everyone that I come in contact with …. even when they seem unapproachable. Again, I'm so thankful for the layoff due to retaliation because God saw what I couldn't see and is preparing me for something wayyyyyy better. People when a door closes, pay attention. It's a reason for that door closing!

managed a staff of 14 Client Service team members and 2 Client Service Managers. Responsible for servicing the appraisal needs of 20 plus lenders. Maintaining the client needs from order placement to completion of the appraisal process. Responsible for any post-delivery concerns. Communicated daily with Sales Managers and Vendor Operation Manager regarding performance per client’s service agreement. Provided performance reporting to clients on weekly and or monthly basis, worked directly with clients on any process improvements, updated client’s guidelines regularly to ensure a quality product was being delivered and shared data with Quality Control group as a coaching tool 

•	Active pipeline of appraisal orders from order to completion 2500 daily
•	Set up all new incoming clients, testing with clients individual integrations
•	Managed the client restricted list
•	Maintained the delivery of reports to the Freddie and Fannie portal on behalf of the client
•	Provided training for new clients via WebEx
•	Monthly Client calls with key management and performance reporting 
•	UAD compliance
•	Appraisal Review 
•	Quality Control experience
•	Develops and implements recruitment strategy for effectively sourcing and selecting talent 
•	Worked to build a culture of high performance
•	Supports growth initiatives by effectively managing change and helping leaders do the same. Champions a culture of learning and continuous improvement 
•	Successful experience in process management
•	Successful in collaboration, teambuilding, and change management

Technology needs of clients was the biggest struggle
the management in the group I collaborated with were knowledgeable and open, the team was beyond professional, they were very hard working dedicated people. The best part of the job was building and growing the client relationships that were made and staying abreast of their needs

ServiceLink (part of Fidelity National Financial, now known as Black Knight Financial Services) purchased REDC in September 2013.  Before the acquisition employees were warned that historically ServiceLink acquires businesses then they rapidly makes large cuts in staff or shuts down businesses entirely.

The location in Plano started with a staff of 98 on-site in 9/2013 and are now down to 50 something employees in 2/2014.  This type of staff reduction has also happened at the Denver and K.C. offices.  Inept senior management cannot forecast the appropriate level of staff for operations so layoffs are a common and frequent occurrence.  These layoffs occur in the ranks of lower level staff members and middle and senior management is never included as part of the cuts.

The same inept senior management made verbal commitments to pay Asset Managers bonuses in Q4 of 2013.  After the Asset Managers made their numbers, a VP from the Colorado site held a meeting and told them that even though the bonus numbers were met, ServiceLink would not be paying out the bonuses, but to keep up the good work and try harder!

Every time staff is laid off there is no severance pay.  HR is very savvy about protecting the company and has little regard for the well-being of staff.   Layoffs are structured to avoid triggering the WARN act.

Regardless of your position, will not earn vacation or holidays in your first 90 days.  If you are hourly, you won't be eligible for benefits for between 30 and 90 days.  None of this information is relayed in the job offers that are provided to employees.

Wages are 10-25% lower than similar organizations.

You will have to sign a 1 year non compete that basically locks you out of every industry related to financial services.

Standard holidays are mostly out and you will be given "floating holidays" so you may end up working on holidays.

I have been with ServiceLink for just over seven years, working in their Shared Services business operations. During this tenure, I've had two managers; both encouraged, supported, and heavily invested in my development. As a result, I was equipped to meet all challenges within each promotion because they developed and trusted me to successfully meet expectations. 

In addition to the opportunities presented during my tenure, I am also grateful for the environment in which I find the support needed to further develop my skills and abilities. My team is able to work together and individually which then facilitates cross-training, teamwork, and friendship. I feel genuinely feel seen and valued (tangibly as well as intangibly) by my team; which is an invaluable quality of my colleagues and leadership team, up to executive management. 

I work to live, not live to work and this is equally important to my management team. It is important to me that ServiceLink is dedicated to promoting opportunities for wellness in several ways which has personally been useful to my overall health. Whether it is the inclusive employee assistance program, diverse health coverage options, paid time off, wellness engagement activities offered by the company at no cost, there is no shortage of resources available to maintain a balanced lifestyle. 

I am thankful for the investments of this company, and their management, in my career and for all of the ways this company has made my life, professionally and personally, that much more vibrant. 

I worked there for 11 years, could not get moved up the ladder in the company at all. Team leads were added and due to personal reasons could not advance. Very unprofessional work ethics and keeping moral up. When I first worked there I couldn't have been happier but once the company was sold it became a dog eat dog place to work. Favoritism is what advanced people, not abilities or the fact that I never was late, never called off, never was verbally or written up, good production, always dressed professional and did whatever I was told, Was moved to many departments and learned each one yet got let go when they downsized, yet people I trained are still working and had no work ethics at all. Put team leads in position that had 6 months with the company, missed work all the time, called off, was late came in and left as they wanted and yet they get a raise and a move up. Only knew about two sections of the department. I knew how to work in many and yet couldn't advance due to personal back stabs. Very poor company to work for once they became a corporation. Had to work long hours and did so only to be let go and they kept people with 6 months compared to 11 years. Very unprofessional

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