cleaner

janitor

housekeeper

custodian

floor technician

ServiceMaster Clean

I really enjoyed working with the small crew that I was assigned to work with they were strangers at first but we bonded pretty well. We traveled quite a lot to places that were many miles away sometimes spending as much as three to four hours commuting to these places in a day. However we would receive no benefits regarding the transportation issue or compensation for gas. Traveling such vast distances to work a job that is completed within 45 minutes would not be worth the gas fee, however most of the time they would give us many different targets along a route with one final clean at the end.

We worked under no supervision and were required to clock in through our phones and have the GPS on confirming that we were at the property during the times that we clocked in and out this system was very faulty and honestly did not get to work right for me for several weeks and even then many of my hours disappeared through my experience with this company. Even my crew members were receiving their pay correctly but mine was never fixed.

The hours are very poor despite the travel times but I managed to make them work around my schedule and College. One of the positions I was placed in was cleaning of a high school in which I use the vacuum backpack to ensure that the floors were free of debris and dust as well as the ceilings and such. This was potentially the best job I had for this company and I did quality work and was complimented by my supervisor that there was no more complaints about the job that I was performing that were in existence before I received that position. However the upper management chairs to remove me from this position after me working there for approximately 5 months with a great record simply because someone had reported that I had a criminal record. This was insulting to my skills and to me as a person since no one attempted to ask me about my crime or the situation of revolving around it and at this point in time the crime was about 8 years old.

I felt like this company totally lost a quality employee because of how pitiful they treated me and how unfair it was with the work and time I was putting into them getting them money and me receiving the short end of the stick as well as my teammates I would not recommend anyone working there but if you do maybe you can stick to it better than I could. An entire year and several months was too much for me

What is the best part of working at the company?
Kinda of flexable with hours...

What is the most stressful part about working at the company?
I've worked with service matster clean for a little over a year. I have never received one paycheck stub or have anyway of knowing what hours of PRO or Vacation I have accrued. The managment and HR has changed 4 times since Ive been here so I dont even know who to ask about anything. The pay is terrible, and they lie to you when you apply, telling you in 90 days you get re evaluated for a raise....Ive never seen a raise since Ive been here. Job sites do not have supervisors just a self appointed lead.  You do not get PTO or vacation for a year after hire which is kind of unheard of in this area, and by the time that year is up HR has changed so many times, no one even knows who you are. HR will threaten your job if you talk about your pathetic excuse for pay with any other employee, though thats been illeagal since 2016. Kind of works with you when it comes to needing days off, but not really. Seems they look for more reasons to fire you here than actually helping you succeed in your job. Do yourself a favor and get a job with another company, the pay is not worth the headache.

What is the work environment and culture like at the company?
Youre ok unless you are new....otherwise its uncomfortable.

What is a typical day like for you at the company?
Stressful, alot of anxiety. The pressure to perform better, but with no incentive.

For the most part your tasks at work vary from day to day. There are some weeks where you'll be doing the same thing each day, and there are some days where you'll be doing something different each day. I liked the variety, it meshed well with my flexible attitude.

I learned what chemicals work better when it comes to cleaning soot and deodorizing the content. I learned how to use an Ozone machine and the hazards of an Ozone machine.  I learned how to drive a box truck. I learned how to pack, load, and store things in a vault quickly and efficiently. My customer service skills were great but  have advanced since working with this company.

I had a very good connection with my boss and the lead technician. They were better than any of my previous bosses. It just would have been better if my boss had been more clear about what he intended to have done in certain situations.

My co-workers were very easy to get along with. We were like family.

The hardest part of the job was taking time to photograph and keep inventory of everything. It can slow you down if you don't have an effective routine planned.

The most enjoyable part of the job was traveling out of town. You get to stay at the holiday inn plus you receive fifty dollars for everyday you're out of town for food.

the worst part is having to rely on other people to show up, including any of the management or floaters assigned to fill in for missing people.  you do not show up, you do not get paid. any pay raises, bonuses, or advancement happens months into doing the work, if you manage to make it to the 6 months to even get evaluated. The bosses will try to make someone their "mini boss" which means they will have to do all the checking, training, supplies orders, and makeup work that happens, but that person will not be paid any extra per hour than the regular employees.  They will try to make it your problem that someone else didn't show up when it isn't your fault, and will try to pressure you into doing extra work that you aren't obligated into working more time than required. Extra time needs to be approved, as this is a contract service, and it is the building/location owners that approve how much the cleaning company is spending. There is room for mistakes, as in doing work and not getting approved for the extra time, and getting reprimanded for it.

be aware of the state laws regarding lunches, breaks, and minimum wage. Some states (like Illinois) have a $13 (2023), $14 (2024), $15 (2025) hourly wage requirement. Any job listed offering less than that, you are being scammed. 

I worked for this company for almost two years and while I didn't expect a cleaning job to be glamorous by any means, the lack of support for me as an employee in the face of ridiculous conduct of the long-term client was unacceptable. I was never given any instruction on how to mix the cleaning  chemicals and told to "just figure it out" when I asked. I was given a broken vacuum to use, which I had to reinforce with duct tape as Service Master refused to replace it. I would be told in very specific terms to NOT clean certain things but then get in trouble for not cleaning the things I was told to leave alone. The phone line to clock in and out of work was constantly out of service, my supplies were very frequently not replenished and they fully expected me to drive in the middle of a no travel advisory level blizzard. When COVID hit, my hours were reduced to one day a week--which was understandable given the circumstances--but I was expected to somehow cram an entire week's worth of cleaning into a single two hour shift. I was never given any contact information for anyone other than my immediate manager, also. Quitting was the best choice I made, this is a terrible company to work for if you are the cleaning staff.

Depending on which location you choose to work, the Baltimore office and Moravia Park Drive location is a bit insane. It is important for a business to maintain structure for a balanced and steady foundational growth. Lets just say the office at the Baltimore location is not welcoming, accusatory and they treat staff poorly, thus why I departed ways. The Moravia Park Drive location is just down right insane. The Owners mean well, but they put too much faith in the " walk in employee" who promises them the golden ticket. Instead of overseeing their own business outline, they allow too much influence from their new staff, that the business is falling.
If the Owners would step back, take a breath and go back in time. They would be better off, and financially stable. But instead they have pretty much screwed over all of their employees, some whom have been there for over + years over an empty promise. The only downfall of the business is the Owners. Not their old staff, now they have three- Three River Employees, and soon the river will be a creek, a creek to a puddle and a puddle dried up! So much for investing, its sad but they did this to themselves. Never turn your back on those who gave you ALL of their dedication and time! I would not recommend working for either location- save yourselves the psych bill

What is the best part of working at the company?
workplace lacks respect for employees and creates a very hostile environment. Supervisors and leads do not communicate effectively, and they often make workers feel unimportant, no matter where you are or what you’re doing. Many times you are left waiting for the morning supervisors or the people in charge, and they show no respect, attention, or urgency toward the workers.

One of the most stressful parts of the job was that my legally required breaks were not respected. I was told that I could only take my morning 10‑minute break and my lunch, but that I was not allowed to take my second afternoon break, even though it is required by law. This was told to me by the person who was training me, which made the environment even more uncomfortable and unprofessional.

Leadership at all levels—managers, supervisors, and leads—needs serious training on how to treat employees with respect and how to communicate properly. Because of all these issues, I decided to leave, and I would not recommend this workplace to friends or family.”

What is the most stressful part about working at the company?
“The most stressful part was that they made workers feel unimportant.”

The best part about being a cleaner is being able to work independently - I value that greatly.  If you have a lot of energy and ambition to do a good job and be good at what you do - there are opportunities for promotion. Service master does a good job finding positions that are a right fit for the employee. One of the negatives is that sometimes it seems like some enmployees just want to do things just good enough so they can get a paycheck and go home and what makes me mad is that management doesn't do anything when these people slack off and make more work for the other people that have to makeup for their laziness I feel if management would try a little harder & paid more attention, and make sure everybody is doing their jobs - the company would Prosper more than they are. It's like they don't realize if these people aren't cleaning their accounts satisfactory -word will travel and the company will lose accounts - and that will affect everybody. 

In the beginning I thought this company would be a great place to work and I loved the kiddo I was working with. As medical student, I was unable to continue the 6 days a week schedule. I later got a call from HR saying that if I cant work 6 days I will not be able to get paired with a new client. This felt wrong, and definitely was not a flexible schedule. I worked there when BTs could transport clients, my car was hit on the clock and I received no compensation or help. HR continued to be a disappointment for me so they were untrustworthy. One last issue is that I felt with the lack of supervisions my kiddo was missing out on moving forward with treatment and honestly it made me feel like a glorified babysitter. My supervisor was kind but needed to be more involved with creating meaningful goals. I'm now a BT at another company and I feel its 100% better. I Hope that ABC has improved since because it has potential to be a great and fair place to work with change. on a positive note I would also say the center for the kiddos was beautiful and provided many socialization opportunities

Clock-In Time:5p.m.-2:30-3:00a.m.
Starting my shift off I'd start by setting up my cart.
While setting up your cart, you had to place all the chemicals and supplies needed throughout the day. I learned what chemicals I had to use in different buildings, different surfaces, and what they were used for. We worked with many different cleaning supplies. My Co-Workers weren't the best of Co-Workers. I honestly believe, they treated me differently then the other staff members because I was the youngest on the job and a different race than the others. The hardest part of my job was throwing out the garbage at the end of the day. Some bags were heaveir than others, but there was so much trash every night. Also throwing the Soiled Linens Bags in the cart to be cleaned  for the next day. The Soiled Linens were wet which made the bags quite heavy. The most enjoyable part of the job was I worked with my mother everyday and I got a  pay check.

Top Job Titles	Average Salary
Cleaner 246 salaries reported	$17.51 per hour
Janitor 79 salaries reported	$14.04 per hour
Housekeeper 347 salaries reported	$10.06 per hour
Custodian 24 salaries reported	$15.71 per hour
Floor technician 37 salaries reported	$12.88 per hour

Working at ServiceMaster Clean: Company Overview and Reviews

ServiceMaster Clean

ServiceMaster Clean Ratings

Popular jobs at ServiceMaster Clean

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected