restoration technician

project manager

superintendent

estimator

business development manager

ServiceMaster Recovery by Restoration Holdings

My manager was hired about two weeks prior to my start date. Training consisted of getting put into a crummy hotel for two weeks to do virtual learning courses and ride along with other sales team members (Not the worst if you have prior sales experience).

Once you are done training you are put into your district but are not allowed to sell within it unless given explicit permission. This narrows down the amount of sales opportunities to almost nothing. When you inevitably run out of contacts your then yelled at for asking to leverage your full district to it’s potential. 

Expect your home time to get interrupted to chase a fire or other emergency in the hopes you can get the customer to sign on with our services. Most of the time this results in us being pushed away as the family is obviously in extreme distress. You are not paid extra for this.

You are required to give a 3 week notice or your remaining pay is reduced to minimum wage but don’t worry, when you give your notice your fired the same day! 

If you have the misfortune of accepting a position with this company, pay attention to how many new faces and empty desks there are. Take this as a red flag and get out while you can.


Owners are the worst I've ever worked for. The company has a constant revolving door of employees, I've never seen so many people start and quit all in the same few months. Family time is not a thing, you're expected to work whenever you're called. Jump to whatever is needed even if you're not at work. Hours are long and tedious, many nights not getting home until after dinner time or later and you're told your working hours are 8-430. You're not allowed to go home until the job is done! 
The owners don't give a care about a single employee, it's all about money and there is not respect, encouragement or help from management or owners. The owner can't even acknowledge you as a person, a person who is paying his bills, paying for his hunting trips and his racecar, without his employees to do the work he wouldn't have those things. Often times the customers have had the communication needed or their questions answers so they're frustrated when the techs show up to do the work and take it out on the employees. 
I can't think of a single positive thing working for this company. If restoration is your thing, there are plenty of other companies out there doing the same work. Stay away from these owners! 

These are my opinions and experiences with this company. Make them write down anything they promise you, from pay to position. Read everything they make you sign, thoroughly. Make them write down, Servicemaster-RRH will NEVER reduce your pay to minimum wage. I know it's strange, but that is a thing they do. If you're fired, they'll drop the pay your due, to minimum wage. If you give your two week notice, you'll likely be fired, and your pay will be dropped to minimum wage. 

The turnover rate for employees is like NOTHING I've ever experienced before. People are treated poorly, and are disposable to them, therefore, employees don't stay.

If you're married and/or have kids, this is not the job for you. You'll rarely work an 8 hour day, and being on call for a week at a time, every 3rd week, is just not sustainable.

There is only one tool in the tool box, and it's a sledge hammer. It's wielded often, and unnecessarily. 

PS: The training is ridiculous and useless. You'll have more questions after the training, than before. It's a cluster! I feel dumber for having gone through it.

RUN LIKE THE WIND!!!

So the job is split between Project managers and technicians. As a technician you're out in the field working on the affected areas of usually residential homes and fixing the issues usually that of water damage. Sometimes fire, sometimes oil, etc. Co-workers are great working in usually teams of two but bigger jobs obviously you would work with the others on that job. Pay is god and the "money" opportunity's are there. if you want to be able to make money there's a lot of that here. The management is good, "the project managers" really do their job and communicate very well with us technician's. The sucky parts of the job is that it is obviously a labor job so lots of pushing your body around. And there really isn't a set time for the end of the work day. somedays are 3 hour days somedays are 12-14 hour days. Sometimes you have to stay in different parts of the state for a night or two to get a lot of work done for bigger jobs. But like I said. the people are great to work with and the money is there. 

When I started at Service Master... I had a wonderful team around me that wanted to see me succeed. As time went on people started leaving and I started to see a common factor happening around the office. A typical day at this place that sucks your soul consists of being micromanaged through ownership. If you enjoy working for a company that only cares about money and not their employees than I strongly urge you to accept employment here. If you are interviewing for a sales position...be ready to chase fires, be available 24/7 to answer your phone. This company has no idea what work/life balance is. If you are looking to work at this company be ready to commit your life to this company because they do not care what you have going on at home or in your personal life. Account Executives are hired with the understanding of a bonus. This company will do everything they can to not pay you that bonus.

I have been an employee at this company for approximately 3 years.  In that time the business has grown significantly, adding several new locations and positions.  Although this creates some challenges, it also brings welcomed opportunities to shine and really be part of something special.  The company goes out of their way to create a family atmosphere and treats members as such.  This industry is very fast paced and needs a high attention to detail so it's not for everybody, especially at Servicemaster RRH where the business is very proactive in taking care of customers and adding new technology and processes.  The philosophy and culture is that it's more of a lifestyle and not just a job/career.  Most times it's a lot of fun.

Stay away from ServiceMaster "restoration holdings" (RRH). The ownership is out of touch with what is going on in their business. 

Essentially, the place is a revolving door for managers. Most quit, due to being treated poorly treatment.

The average project manager is there for less than a year, I was told numerous times that I was just another "expendable employee". It is actually really sad how 
leadership  does not see the problems. I had hope of things getting better, but once a little momentum gets going, ownership shakes things up and good employees flee. 
Unless you absolutely need the job and have no other options, I would stay away. 

-Culture is Terrible 
- I felt like the company would encourage me to be dishonest. 
-you are never off work. (not ownerships fault, just the industry) 

Compensation was not terrible, but did not match the headaches. 

Stay very far away from here. They change time clocks for less time then you work. The owners don't care about any of their employees. They say you will get all this training, but when you ask for help, you get ignored. The new branch manager is constantly yelling at the employees even if they are trying their best. They don't care when your family members are in the hospital. I got fired for being 'unreliable' because I was in the hospital with my grandmother that fell and had surgery. In the same sentence I'm being told I'm doing a good job and that I'm not doing anything right. All the owners do is constantly tell you what your doing wrong and they want to micromanage your time to make sure you are getting things done. I was doing above and beyond what my job title is, while still getting yelled at because I wasn't 'doing enough'. Stay very clear of this job. 

I worked at ServiceMaster not even a year. At first it was great, but once the owners got your buy in, it switched. While I was employed there, countless of employees left due to promises given but never fulfilled. Employees were not treated well by the ownership and it was very challenging to want to go to work everyday. It was always a fighting battle to feel respected and valuable. Work-life balance did not exist; we were constantly told that it’s not a job it’s a life style. The amount of pay given was not enough for the amount of work and stress. Once an employee decided to leave ownership would ignore them and would treat them terrible. There is no positivity in the culture anymore. Anyone deciding to apply READ THE FINE LINES IN EVERYTHING!!! 

Typical work day for Construction Estimator is following up after mitigation with homeowners. I get to write the put back Estimate and negotiate costs with the insurance adjuster. I have learned how to write efficient estimates with xactimate software.
Management has been great. They give me the tools to succeed and are very positive.  The workplace culture is like a sports team. We all have strengths and weakness and help each other to make each job run smooth. The hardest part of my job would be  relying on the insurance company to be timely and understanding on turnaround from loss to put back. The most enjoyable part of my job is working with a great team and helping people during a difficult time.

Top Job Titles	Average Salary
Restoration technician 40 salaries reported	$22.34 per hour
Project manager 23 salaries reported	$66,848 per year
Superintendent 19 salaries reported	$60,132 per year
Estimator 3 salaries reported	$65,000 per year
Business development manager 11 salaries reported	$68,182 per year

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