restoration technician

entry level technician

janitor

crew supervisor

lead technician

ServiceMaster Restore

Every day was a different day. Absolutely loved the diversity of things to do, and people to see. Helping people find a solution was definitely  a feeling that made a working day worth while having to spend the time to making those smiles; although managers didn't find it quite amusing or helpful to their needs, more of a pushy style of managing. Poor feedback was prevalent and pointing fingers were behind everyone's back. Felt like a dog eat dog world. The job itself is fantastic and thoroughly enjoyed every day. But the people who I was working with wasn't a thrill and would rather not even make eye contact but instead spend time throwing each other under the bus. I will admit the 24/7 'on call' emergency service was a all or nothing deal without the care of what the reality is in each and everyone's LIFE. "Slave to the Master" is what the co-workers said. "You must Service the Master." It was pitiful. Not to mention tools in my own bag being used and never put back, or easier to say STOLEN was a frequent routine...
With all the drama and hubbub set aside, there was a awesome way of learning new abilities and techniques given by Service Master online "university" the company has created. Turns out that the more "classes" you take, the more you are able to make per hour. (it was +.25/hour raise for every class, if i remember correctly.) Completing these classes and gaining knowledge made hourly pay rise higher than the veterans. I progressed, while some were fearing their job being at stake. This is what I believe led to my unjustified failing. Terrible waste for a business who never can find a change as a positive advancement. If there was an issue, it would never be said to your face. At least i can say, I LOVED the job and it's customers, could only wish the business's management also at par.

What is the best part of working at the company?
Please reconsider your plans to interview or take on an employment role with Green Bay, Wisconsin based Service Master. The owners possess very little ability to think about anything other than their own personal interests. 
Because there is no basis in business ethics, every job is run so that the workers are forced to go above and beyond what is originally stated. Also, the fine print in the Employment Handbook will cost you sally of money if/when you want to quit. Read the handbook cover to cover before signing. 
The owners are crude, and do not care about their workers or their customers. 
Work some place where you are appreciated and respected. 

What is the most stressful part about working at the company?
Attempting to figure out the daily responsibilities. Never enough time or sufficient leadership. The jobs go late and you return to the shop late in the day. 

What is the work environment and culture like at the company?
Mean spirited and cut throat. The owners are crude and do not give a tip at all
About their workers or their customers. They take 60 percent off the top before anything else occurs. 
Because it’s insurance money, they’ll take everything they can and more and leave nothing  to complete the job. The customers are never happy and neither are the crew leaders. 
Stay away from this place. 

What is a typical day like for you at the company?
Start to finish, a complete mess.

I worked there from October 2023 to June 2024, and had several issues with the upper management the whole time I was working there. They would halt my advancements for basically "Caring too much" about the work I was doing, and would have unrealistic expectations of how fast someone should complete tasks like cleaning. They would assign you thirty minutes to clean a box of items from a fire damage clean, when there would be several items in that box requiring that amount of time for each. They discourage going above and beyond for the customer, rather do the bare minimum to "Get the job done, not perfect".

On top of this, I was unfairly paid the whole time. I had done some research with another coworker at the time, and other ServiceMaster branches were getting almost double the base pay we were receiving here.

Now that I'm separated from the company, I have realized that I have been underpaid, and had pay not represented on my checks. I was supposed to have at least 20 hours the last two weeks of "Attic" pay, which is an extra $5/hr on top of the base pay, but it's nowhere to be found. I cannot even open my paystubs because they're locked behind a password I was not given.

The Green Bay, WI office has recreated a new Reconstruction dept. since the final quarter of 2023. There have been many customers reunited with their properties once they have been repaired, remodeled or put back to pre-loss condition.

Due to the nature of the business, it can sometimes take many weeks to gain approvals from insurance adjusters to begin work. We work diligently and tirelessly to help our customers that were displaced from their homes get back into them ASAP. Lines of communication are opened between the homeowners, insurance adjusters and ourselves to promote a caring and positive experience.

It is our passion to help others that are in need and we are driven to get the job done productively, efficiently and on time. We're not perfect by any means, but no company is. We will continue to improve on our processes that need improvement (like any company) and we will also continue to hone and fine tune our strengths.

To wrap it all up...we are human beings that want you to feel cared for in your time of need. We are here for you if something terrible happens to your property and we look forward to servicing your needs. Sincerely, The Reconstruction Team.

A typical day at work:
Depending on your role, your day will start at either the warehouse or the office at 7:30 or 8 AM. Lunch is at noon, and your day ends at 5 PM. If you're on the production side, your day will consist of physical labor such as demolition work, cleaning, and setting up drying equipment.

What I believe I learned:
I learned the importance of knowing your value and not lowering your standards.

Management:
There is an ambiguous state of leadership where it's unclear who is in charge. Recently, the company adopted a corporate identity, further exemplifying the lack of clear leadership.

Workplace culture:
Overall, there is a positive workplace culture. It is very professional and, at times, understanding when it comes to employees' concerns.

The hardest part of the job:
The on-call schedule is the most difficult part. This is a 24/7 business, and when it's your turn to be on call, you can be summoned to work at any time. There's also a lack of independence in choosing projects.

The most enjoyable part of the job:
Traveling throughout the DMV area and meeting new people.

What is the best part of working at the company?
You are able to help people in their greatest time of need.

What is the most stressful part about working at the company?
The infrastructure and lack of support from the Owner and upper management. The disorganization and lack of quality training. The fluctuation of hours and unstable workload.

What is the work environment and culture like at the company?
The company core values do not align with the franchise’s core values in my opinion. The company has a identity problem. The leadership favors the sales team and displays double standards. Leadership keeps their employees fearful of having a job.

What is a typical day like for you at the company?
My typical day with the company was organizing and scheduling my team. Answering emails, communicating with Adjusters, and dealing with any time sensitive matters. Monitoring my storage area and worked with the provided softwares. I worked on improving my team according to the ServiceMaster brand and literature I read in books. I provided direct customer service and managed projects without the title, recognition, or incentive.

Regardless of how much i helped them make or how good of a job i did my effort wasnt worth enough to aknowledge most days.
It was very commom to be forgotten from plans or just outright ignored when speaking.
Regardless of this i stuck around long enough to become a very important member of the team cleaning highly affected areas with peroxide serum though my body became allergic to it after multiple exposures.
And the "bonus" system they have can be diluted through the time system they use resulting in diluted checks or altogether missing funds/hours for work performed 
(monthly issue)
And due to the macho enviornment of the workplace an bills i had to ignore my bodies reactions to it and further increase my irritation with the world around me. 
They made a fortune off my back. 
But in the end if they dont like your attitude or what you say you better have another job lined up.

Overall it might be a good company to work for, the franchise that employed me was an absolute disaster. Horrible communication between bosses, supervisors and techs, empty conversations about raises and promotional classes.  There was a complete disregard for safety by the project manager, when it came to things like asbestos and other harmful things that were at risk of being exposed to. Compensation in general just isn’t that great for the line of work, only one pay day per month. Sick time and PTO are the same, and doesn’t accrue until the next calendar year if it’s all used up. Proper training also is not a thing with this specific location, they give you two days to finish a 3-4 day long onboarding assessment and then throw you out on the field and “teach” you everything you need to know, but sometimes the tech leads don’t even know what they’re talking about. 

Fantastic work environment among coworkers. Great reviews given if you work hard and do your level best. It’s so good, that you don’t know what’s coming in the following weeks.
If you like arbitrary viewpoints, this is the job for you. It’s really enjoyable to know that if a differing view is given, a surprise is around the corner. The professionalism is top notch. Speaking of professionalism, you will be let go w/out notice and outside of a office environment. Say while your in your car waiting to go into work, your approached with walking papers. It’s the rapid fire round approach which is a fun game.
Like having some people being held to account, while others are not, because their in a position of not having to be? It’s a balanced approach, keeping everyone on the same level w/who is infallible and who is not. 
Great work environment where the top makes rash decisions based on nothing more than the ability to do so. It’s that “think before you act”  nonsense that some aspire to, but can’t seem to adopt. I mean, what workplace needs that to be successful right?


I truly love this company and the support that they give you. You’re not treated like another number in a factory, the people actually care about you. There are several areas that need work as with every company. It’s a very “figure it out yourself” type of hr department. I dislike the fact that we use a third party service like oasis because when I have questions it seems like I don’t know who to talk to. The structure of this company definitely needs some work. Lots of miscommunication between key people which makes the day to day very difficult sometimes. If you’re a water tech, you’re pretty much going to do everything. You never know what your job will be for the day, you could be cleaning the offices, taking out trash, to doing tarps that you don’t feel comfortable doing, to sewage to contents. Basically anything they tell you to do for that given day. The environment has always been good, I love how I feel at this company it just needs some work 

Top Job Titles	Average Salary
Restoration technician 213 salaries reported	$20.00 per hour
Entry level technician 34 salaries reported	$17.42 per hour
Janitor 28 salaries reported	$16.41 per hour
Crew supervisor 17 salaries reported	$22.50 per hour
Lead technician 50 salaries reported	$23.69 per hour

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