patient services representative

embryologist

medical biller

patient accounts representative

case manager

Shady Grove Fertility

From the very beginning, training was pretty much non-existent. While yes, a lot of medical records jobs are very similar, different companies have different EMR’s, software, workflows and best practices policies. The trainer was very busy (no fault of their own) but they were training AND having to keep up with their work/meetings/calls. It makes you feel guilty about having to ask any questions (you’re also told skip over any ‘question’ documents, which makes no sense because you might just be repeating the same mistake). 
No one QA’d my work, even during training, which I’ve never seen happen before in other companies. It was very nerve-wracking because it felt like my mistakes were only being corrected after they’ve made it very far in the workflow/they were already completed! 

Accessing even basic supplies was a nightmare. I had to make sure to ask for tape at least a week ahead of time because it would take forever to get it. I ran out on several occasions and had to bring some from home because it was something we used on a daily basis. Pens and envelopes (which was also used daily) was also very difficult to get and we would always run out. I’d have to walk around the entire floor hoping I’d find some boxes stashed away. 

The benefits were nothing to write home about. They offer tuition reimbursement but you have to be working there for a year to start receiving it. The health insurance was very expensive (it would have taken more than half my paycheck to insure my family!!!). Everyone was nice and welcoming but the amount of work piled onto you, on top of the lack of resources to properly do your job and mediocre pay, all made it not worthwhile. 

What is the best part of working at the company?
The best part of the job was having some supportive coworkers and the flexibility of working from home on certain days

What is the most stressful part about working at the company?
The most stressful part of working at the company was the management style and lack of support. There was constant micromanagement, excessive scrutiny, and a work environment that often felt hostile rather than collaborative. Communication concerns were not handled constructively, which created ongoing stress and anxiety in the workplace.

What is the work environment and culture like at the company?
The work environment often felt tense and unsupportive rather than collaborative. There was heavy micromanagement, inconsistent communication, and a culture where employees did not always feel comfortable speaking up. While some coworkers were supportive and hardworking, the overall atmosphere created unnecessary stress and division instead of teamwork and encouragement.

What is a typical day like for you at the company?
A typical day involved managing a high workload as a part-time employee, while navigating consistent micromanagement and pressure. Expectations often felt inconsistent, and communication with management could be stressful. However, a few coworkers were supportive and helped make difficult days more manageable, as we were all experiencing similar issues with management

You are invaluable and purposeful, no matter how hard you work. Management may attempt to manipulate what is said, heard, and seen, but your voice matters. If you speak out against injustice, advocate for ethics, or question the status quo, remember that your courage is powerful. Even from CO Springs, the story of a pregnant worker who was overworked and went into preterm labor is a testament to the strength of those who refuse to be silenced. It’s a numbers game, but quality matters, especially for patients. Many employees are overworked and undervalued, yet they continue to shine. Behind closed doors, there is talk, but the truth is that employees deserve respect and support. It’s time to break the silence and stand up for what is right. A young, hardworking employee lost her job simply because she didn’t “mesh” with others. Her tears and financial struggles were met with no warning, no support. But this is not the end. You deserve better. Don’t settle for less, don’t sell yourself short. Change is possible. Management must reevaluate and improve. It’s the staff who keep the lights on, and it’s time to shine that light on the people, not just the numbers. Stand strong, be confident, and inspire others to do the same. Together, we can create a better future.

I have never worked in such an unorganized place in my life. You literally do everything in this role and don’t get paid much. When they increased their pricing they expected counselors to send out correspondence to patients instead of a marketing team or leadership team. The issue is the people in the leadership position have no clue what it takes to do the job and they make decisions based off of what they think they know. When you attempt to give ideas it gets shut down. After being there for 5 months, I witnessed about 4 people leave. The turnover rate is ridiculous. The culture here needs work. The work is made so much harder to do. The workflow could be 1000% better but like I said when you give ideas it’s an excuse as to why they do it that way. I have heard of people working off the clock just to get their work done.  The training needs improvement and it is so much to learn. Some stuff you don’t learn in training and you learn when there is a complaint or you make a mistake. They’ll  give you patients whether you feel you are ready or not. In this role you are literally a counselor, billing specialist, authorization specialist, & collections, etc. This place could run wayyyy better and become a very rewarding job if they changed their processes. 

My day at Shady Grove Fertility Center starts at 7:00 am Monday thru Friday also every other weekends,when the center starts seeing patients for blood work, ultrasounds and intrauterine inseminations (IUIs.) After monitoring is over at around 9:30 am, I clean and restock labs and exam rooms then I start to return messages to patiens, review some labs, order medications and assist the nurses with their IVF patients schedules.

The rest of my day is spent supporting the doctors and nurses in fertility procedures, and helping with infertility work-up and fielding calls from patients. 

The most difficult part of my job is calling patients with a negative pregnancy test or being in the room with a patient who has received
news that she is miscarrying a pregnancy that took her many years to conceive.

The most enjoyable part of my job is always when a patient goes through a successful pregnancy and give birth to a healthy baby.

I was an employee for this company for over 10 years and unfortunately the PA region is mismanaged and lacking real leadership. The management team in place lacks the ability to motivate, educate, reassure and encourage their team they are asked to lead. Respect for these leaders is extremely low and is often confused with a fear and/or an intimidation factor. For anyone considering this region/company for employment, don’t be distracted by the dollar signs they offer. You deserve to be respected for the skill you’ve been trained to perform, motivated to want to help people, and lead by a team that supports and allows you to grow within your means professionally. If it sounds too good to be true, it probably is. Just like when you’re interviewing, you put your game face on, the employer does the same. 

Let me be clear. I am reviewing the Ricmond & Norfolk offices. The Regional Manager & Director of these locations have absolutely no idea what they are doing. This company claims to value their employees and want you to voice your opinions and concerns. But as soon as you do, they will swear they were being attacked. They don't care about employees being over worked, or short staff, they are all about these patients spending their hard earned money in an office that is poorly ran. The norfolk office supervisor is incompetent and shares all your personal information with other employees. The regional manager & director knows but fails to do anything about it. Maybe they are the wrong people in charge. This office has lost many valuable employees due to their lack of organization and leadership. The providers at this location are great but the company is the opposite. You've been warned.

Working here can be fun and then not so fun.

You do work hard and sometimes long hours (Rockville location). You acquire skills working here that are an asset when you depart. The pay is adequate to the work performed and the benefits offered are good. Health insurance can be expensive depending on the size of your family.  There is job security for the most part, but as a medical assistant there is no growth opportunities or advancement options. 

The MOST PROMINENT ISSUE working here IS the workplace culture. It can become very toxic at times.  Especially, if your the type of person who thinks for yourself and stands up for yourself.  It becomes a problem for some of the management staff.  

You become a "target" regardless of the facts presented. Unfortunately hearsay and rumors outweigh facts and reason. 

The most enjoyable part of the job are the friendships I've acquired while working here.

Great co-workers. HR thinks they are god, always ready to fire a person at will. They fail to work with employees and management to resolve issues. They take the words of management because they are good friends.

The employees stating it's a great place to work probably good friends. This company is nothing but a revolving door with the hiring and firing.
Billing Management the worse. They act as if they are gods; Co
-workers afraid to talk. The ones that enjoy working there are the ones that have been working there for years and friends with management or kissing up to save their jobs. If you take the job you will regret it. Unless you enjoy being miserable.

So with the pandemic we are facing im using my best discretion in reviewing the company. I was with the company for a substantial amount of time and was furloughed for 30 days. I received a call from area manager to advise those furloughed employees were laid off permanently. Whats most sad about this is that HR screwed up unemployment and so many employees have not been receiving unemployment benefits. During the call there was no sense of compassion or remorse of the situation, the call was insensitive and not compassionate at all. it was basically like well sorry but figure it out and best to you. I expected so much more from this company but more than 50% of its employees are very unhappy. Tread carefully with employer.

Top Job Titles	Average Salary
Patient services representative 1 salary reported	$16.50 per hour
Embryologist 4 salaries reported	$111,750 per year
Medical biller 2 salaries reported	$21.50 per hour
Patient accounts representative 3 salaries reported	$23.83 per hour
Case manager 4 salaries reported	$98,469 per year

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