hotel housekeeper

guest attendant

front desk agent

line cook

night auditor

Shaner Hotel Group

Art Ovation Hotel is all about the Arts, Art, Dance, Music featuring local Artists.  I work as PM Lobby attendant which means I work alone my whole shift from 2:30pm till 11pm or later if necessary.  I clean from the outside of the Hotel, the Lobby, Bathrooms, Top deck Pool/Bar area restrooms and make sure they have plenty of clean towel for pool guests, the gym, every elevator and elevator landing, clean all ice machine rooms, clean the offices and usually end up my day in the laundry ironing all the pillowcases and napkins for the next day.  And if necessary I am expected upon guest requests to turn down rooms or take any wanted items to guests.  I also have the duty to mop and vacuum all floors of the hotel with only the guests rooms as an exception.
But the employees of the hotel are the friendliest I have ever worked with and my Housekeeping Supervisor is the best boss I have ever worked for and at 69 yrs old, I've had a lot of bosses.
It is a lot to get done everyday and being the only one that works my shift I have to get it done.  But this hotel, unlike the other hotels in the area start you off at $11 and hour and you get a $ .50 hr. raise after only 3 months then each year another $. 50 hr. raise.

Half the time it was impossible to find a manager to help with a problem. An unprecedented amount of staff who worked in the office or held a role of management spent more time drinking/eating free food, that they would charge to their departments, than trying to get more customers in the building. Also they would manipulate/take advantaged of their tipped employees (most who are on student visas from other countries) by being very opaque about how the pay is handled. Most of the staff is young and naive so it’s a shame they feel comfortable dispersing their tips however they feel. HR is a joke, they apparently know nothing, very dishonest, caught them lying multiple times. Overall I would stay away if you are a server in the area that is looking to make honest money for the time and effort, this clientele is very demanding as an upper echelon‘s crowd. You can go anywhere else in town and make money with better support and supervision. 

I was excited about this job. Management was friendly and seemed to be on top of things. But then like a classic horror story you start to realize that things are not what they appear to be. 90% of management are from Turkey and there appears to be a student visa scam going on where a substantial number of employees are on student visas. Yet they don't go to school. And they get priority treatment and extremely rapid advancement. Most disconcerting is that they are allowed to rule the roost without too much supervision. When I complained that I did not like the way I was being spoken to by these "students" I was the one that was reprimanded. 
The Art Ovation is a 4-star property, with a demanding clientele. The hotel is beautiful and impeccably maintained. If they treated their non-Turkish employees as well as they maintain the hotel this would be a great place to work. As it is now, I would stay away. Unless you happen to be a Turkish student on a student visa.

Lack of training, lack of quality leadership, hard work goes unnoticed. Zero organization and communication, brand new facility that is falling apart in front of you. Benefits are some of the worse I’ve ever seen. The free benefit program for hourly employees doesn’t even cover basic necessary medical procedures. And good luck finding an in network doctor. My managers and supervisors didn’t even care as much as I did about quality service or product.  The GM is more interested in strutting around like a peacock than in actually listening to the staff who work under his “leadership’.  With him at the helm it’s no wonder the whole hotel is a nightmare.  What a disappointment! I had such high hopes for this new art themed concept hotel to be a welcome addition to our Arts friendly city.  It’s not even a decent hotel, of any kind.

At this hotel you deal with mostly business travelers. It is pretty laid back most of the time unless there are delayed or cancelled flights. It is usually busier during the middle of the week when there is business travelers around. The bar is fun to work since you get to meet people from all around, tips are generally pretty good. It can be a little stressful to run the bar and kitchen by yourself or with one other person when there are cancelled flights but generally you're compensated by the guests, they understand the situation, and the "dinner rush" usually peaks during a one hour period. Free meal every shift is nice, and you can stay open after the kitchen closes for drinks if you so choose. Usually I could double my tips in the two hours after the kitchen closes. 

Shaner is a great company to work for but management is very poor, there is no training and it is a learn as you go type of job. Food and beverage always seems to be lacking and as a front desk agent you will be responsible for handling ALL guests problems, Granted it is entailed in your job description It just seems when you need any manger their "Busy." 

Associates are by far the best part of this job and make coming to work everyday worth it, Interns will show up for the Hotel and almost everyone is never informed.

Overall If you want hours, their always there. As a front desk agent it seems like your on-call and the pay mostly comes from overtime. Just be aware often times it can be a bit overwhelming as you are expected to be in three places at one time, scheduling was always a problem to.

Work-life balance
Work-life balance at Shaner Hotel Group is 
Great. They always try to work with you.

Pay & benefits
My pay and benefits at Shaner Hotel Group are 
Could be better. Unfortunately that's the case across the industry.

Job security and advancement
In terms of job security at Shaner Hotel Group, I think Shaner is one of the best. They always seek to promote from within.

Management
In general, managers at Shaner Hotel Group are excellent. They make the effort to really get to know everyone, from the moment you start.

Culture
Collaboration with my colleagues at Shaner Hotel Group is great. They make everyone feel like a big part of the whole.

Overall
My experience working at Shaner Hotel Group was tremendous. If not for the pandemic, I'd still be there.

What is the best part of working at the company?
This is the best work place environment I’ve EVER had. Job might be tough but the people make up for it. I’m not one to keep a job but been here for about a year and I don’t plan on leaving anytime soon. 

What is the most stressful part about working at the company?
The most stressful part for me is when I first started out. 
Just like any job it takes time until you’re able to be confident on being on your own. 

What is the work environment and culture like at the company?
Very uplifting. Corporate cares about us. And we are reminded consistently how much our hard work is appreciated by management.

What is the best part of working at the company?
Nothing very toxic and  and very disturbing how unprofessional the upper management conducted themselves to attack the morals of new professionals or trainees was ( UN Real) I’m sure the same exact ones who reading this at the residence inn hotel Marriott located @3701 island ave no everything I’m speaking of -!!!

What is the most stressful part about working at the company?
From the first day to my last day .-! That’s it 

What is the work environment and culture like at the company?
A absolute gimmick and joke nothing change same thing repeatedly.

What is a typical day like for you at the company?
Basic day to day  operations unless you’re working in inspections.

What is the best part of working at the company?
Shaner is by far the best company I have worked for.  I really hate that I had to stop working with them.  Management and corporate set the bar so high.

What is the most stressful part about working at the company?
It only stresses me that I had to leave the company. 

What is the work environment and culture like at the company?
Make you feel like family.  They love showing employee appreciation.

What is a typical day like for you at the company?
Working audit full time I didn't have a lot of interaction with co-workers during my shift.  But a typical day was check-ins and check-outs. Making sure guests were satisfied and felt welcome.

Top Job Titles	Average Salary
Hotel housekeeper 24 salaries reported	$16.30 per hour
Guest attendant 47 salaries reported	$16.20 per hour
Front desk agent 26 salaries reported	$15.74 per hour
Line cook 16 salaries reported	$18.39 per hour
Night auditor 14 salaries reported	$16.70 per hour

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