appliance technician

inventory specialist

fleet manager

Sharper-Service-Solutions

Upon arrival their only training is when you meet for them to drop off your van and equipment and it's just a brief 2 to 4 hours of them going over the phone system with you. The owners have no experience actually repairing the product themselves and if you request more training there is none. You have to learn as you work and there is zero support. The only good part is being able to adjust your day or move jobs around if you have an emergency or an appointment some where. Their only office is in Oregon so you end up being a parts department for them and might as well just rent a storage locker vs taking over your house. There is no way anymore to make decent money here since they switched to commission only. The problem is how often the manufactures mess up or send wrong parts so even though it is not your fault half the jobs won't pay out. Any other company for appliance service maxes out around 6 jobs a day. Here to make ends meet or make above minimum wage you would need to do around 10 to 12 stops a day which is insane. Support is never available since hold times are insane and some of the manufactures do not even have direct lines anymore so you have to email them and lucky to get a call back in the next 2 hours so you can never get support on site and have to reschedule customers. They also do not maintane their vehicles to the point they are not even safe. The van I was provided did not even have a working horn as well as the brakes completely shot when I got it. Almost crashed the first day when they failed. The van broke down several times in the first couple months and they make you grab a rental car. They are too cheap to even get a van and they get you the smallest thing available so you cannot even fit your tools and parts in and have to make multiple trips. The worst part was always going to unhappy customers houses because not only are their appliances not working but they are already upset you you walk in because the office messes up a lot since it's a call center in the Philippines and customers cannot understand them and they always tell them you will be there by 8am instead of you will call them at 8am to let them know their time slot. When you do diagnose the problem you have to order parts and schedule for a week out which the customers hate because we don't have parts available or an office besides in Oregon so nothing can be fixed same day. So basically you are set up for failure here all around unfortunately. This job would have so much potential if the owners decided to actually train techs. Instead all the guys that don't know what they are doing just order as many parts as possible so they can hope one works to fix the problem and there is no accountability since there is managment around to check on you. So anyone who really really  likes working on appliances  so much that they want to have more stops then any other service company to break minimum wage then this job is for you!

I worked at a lot of different service companies throughout my career and in all honesty it had gotten so bad before I worked here that I completely got out of the industry after working here for only a short time actually it has rekindled the spark of my love of service work as I've always loved this kind of work but any technician knows it can wear on you this company will back you up 100% they pay Fair wages if not industry top no micromanagement unless you're really not doing your job which if you're not then you should definitely not apply but if you're going to do your job this is the place you want to work family oriented very flexible with management and understanding family lives and that things happen I'd recommend this to anybody best job I've ever had I finally found my happy home. To those that actually want to work and build a career doing something that you can believe in this is a phenomenal place to work those that don't want to work just don't read this one and go away I hear McDonald's

Speaking for a tech perspective, we are given plenty of freedom to take initiative but at the same time have help when we need it. Hours very day to day depending on call volume but never overwhelming. Management works with each individual tech to try to tailor to each tech’s capabilities and offer support for improvement. Communication between office and field staff is always prompt, all field techs are a part of tech support group, quick and easy way to ask for advice. Techs are given all the info they need to work with manufacturer’s tech lines when they need additional help.

Most important thing from a tech perspective, anytime we feel there is something that needs to be brought up we are always listened by management which makes a huge difference in our willingness to participate in work related issues, both repair wise but also interpersonal.

Overall a great place to work, been with the company for just under two years.

No sick time for first year. 5 days of PTO for year 1-5. 10 after that. No separate sick time outside of PTO. 6 paid holidays per year after 90 days of employment. Health Insurance available, but it's meh. 37% commission on Net labor, 0% on parts. The VAST majority of work is warranty contract work. So you have to work more jobs to earn more money. Lately, most of the guys routes are missing jobs. They seem more focused on hiring new techs vs incentivizing the existing ones. As of current, there is no 07D Administrator on staff for work done in Washington State. Nor is it required for techs to carry said license. If you go with the flow, and don't fuss, they will keep you busy and are pretty chill. If you fall on their bad side, expect to be pushed out of the company.

I've been here for almost a year now. Great place to work, you never feel "rushed" by anyone. Appliance repair can be a tough gig, working with customers and appliances can be stressful. Sharper gives you the tools you need to succeed. You have all the tech lines and websites at your disposal. If you're looking for a good company to switch to then I rate them A+. You feel like your own boss most of the time, no one breathing over your shoulder. Income is almost limitless depending on the worker. Overall it's the best company I've ever worked for hands down. Its a refreshing change actually having an owner who cares and is willing to level with you on issues.

Like many of my other fellow employees I have worked at different companies doing this type of work. And I believe I have found the best place to work between the largest corporate repair companies and the smallest mom and pop Appliance shops that want to have it on hand technician. This is a place where you are not a number you are a person and at the same time they take you and what you do seriously. And how they take us seriously is that there is a office of professionals that help us technicians to do our job they do the background work so we don't have to which means we can provide better service to more customers that there is the one thing that I was hard-pressed to find anywhere else.

I've bounced around companies in this career due to odd scheduling restrictions as a single dad....
Sharper slotted me in without a blink, hasn't been a single issue.
I do my repairs, they take care of everything else. Couldn't be smoother.
Total support for employees, no micromanagement, no second guessing.
Never pressured to make more "sales", just do the job right profit will follow. 
Everything from parts to reimbursements to paychecks all happen immediately without mistakes. 
As a former small business owner I am continually grateful to be working for competent and honest folks.  



This is a mom and pop appliance company that has zero benefits other than the pay check. You can make money here, if you want to work 70 hrs a week. Pay is piece work. 35% of NET per job. You do not get paid for rework if there is another problem with the appliance in 90 days. No health insurance but they do offer a health care cost sharing plan. Great people but you’ll need to work a lot of hrs . You take the company vehicle home every night so the employer does not pay for the first 30 minutes of drive/work or the last 30 minutes. 30 minute unpaid lunch wether you take it or not. So 7.5 hrs a week of your time is not paid. 

I truly enjoy working here. During my interview it was made clear to me I wasn't just another number like I had been at several prior jobs. This company really cares for their employees and actually goes to bat for us when needed. They pay really well and have a fair bonus structure as well. They also are extremely understanding when I have emergency days off or family emergencies. They have decent benefits as far as health insurance goes as well. The only thing I'd change is PTO but being that it is a smaller company its totally understandable. 

I have worked for Sharper Service for quite a while. While we are all remote techs the owner's of the company have managed to create a close relationship with most of the staff.
A typical day involves multiple calls to multiple homes to work on appliances. This part is one of the best parts of my day. Each stop is a new experience in a different house even if the appliance and problem are the same. It keeps things interesting. Also, meeting their pets is a lot of fun. 
The hardest part is that, quite frankly, on occasion working on appliances can be nasty work. But that is not the rule.

Top Job Titles	Average Salary
Appliance technician 26 salaries reported	$62,500 per year
Inventory specialist 1 salary reported	$19.00 per hour
Fleet manager 1 salary reported	$44,000 per year

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