residential coordinator

case manager

housing manager

senior case manager

assistant director

Shelter House

At first, we had a very reliable and passionate management team. We had all staff meetings that had activities afterwards such as painting, laser tag, etc. I enjoyed my first year working at Shelter House.
After a year, our caseload increased. They overloaded their case managers, which is why many do not stay for a long period of time. If a case manager quits, they transfer the majority of the cases to the case manager currently at the same location.
If your client moves out of shelter, you need to help them move out, and load the van with their heavy belongings. Then you need to return to the office to finish your notes. During that time, you may have clients to touch base with. 
Setting unrealistic deadlines for case managers was also a big problem while I was at shelter. If we did not meet the deadline you were given a verbal or written warning.
Providing case management with clients who need more assistance than the resources given in the county was frustrating at times. 
With all of these expectations, the compensation was 40,000 annually, which is very low for the amount of work we did.
Change in management was also a hard adjustment as the new team did not support their staff through the process. And again, they gave more tasks for the case managers to do.
Tips to future workers:
- When you work here, make sure you place healthy boundaries from the start of your position. If your schedule is 8-4, don't come earlier or leave late, it is not worth your valuable time.
- Leave your cell phone off when you leave work. Also don't check your email.
- After your hours worked, you might receive calls to your personal cell phone from work. Ignore the calls or give them a second number that you can disable. I met some very friendly people through this job, but don't give your direct number as they might contact you about work. Case managers are not on-call!
- when you are interviewing for any role with this organization, ask about "other duties assigned" and what does that encompass. 
- Burn out is very common in this type of work. Take time in the weekend to do something fun. 

I know most of the information and advice I gave was a bit of a downer, but it is only to warn the next case manager of the troubles they will face with this organization.

Three years ago, when joining the Shelter house team, it was the place to be. Great coworkers, policies, and the feeling that those above you want you to succeed as an employee and individual.  

Due to HUD Policy changes, poor management, and lack of growth opportunities. I chose to part ways. On my specific team managers and directors were friends inside and outside of the office which is generally what you would like, however it is not when one of them is a nightmare and the others cover for them. 

I specifically had to fire an employee due to a breach of confidentiality (taking files home) and poor work performance. Yet when a director did the exact same thing, the individual who reported them ended up fired. Management was extremely hypocritical, unsupportive and often targeted who they felt was a problem, this included preventing individuals who had been with the company for years from applying for higher position. After numerous attempts of trying to solve the issue via team meetings, suggestion boxes and one-on-one conversations. It became clear that management would not change and HR would not assist. 

After about eight months of employees quitting (choosing unemployment) or being fired and being unable to replace many of those valuable positions, HR finally stepped in but by then it was too late. The damage had been done and working relationships were beyond repair. 

It is my hopes that in my absence, SH priorities all levels of staff and not “upper management” alone. 





Shelter House is not what it used to be. Morale has gone down. The executive team makes the workplace toxic, they will gaslight you if you have an issue with them. Good luck if you choose to be a case manager or something similar, they will overwork you and give you unrealistic deadlines. No proper training, and they overwhelm you with different responsibilities since they're severely understaffed. Read your contract carefully if you choose to work at Shelter House, they will change your job duties to fit their needs whenever and you must comply or you'll be treated differently. Nepotism is bad here. One thing I can say is that there's room for growth in the organization, but you'll take on more than what you signed up for. There's rarely ever raises, only promotions in which you'll have way more job duties assigned to you. Overall, it was a resume booster and it paid my bills but at what cost? My mental health has declined and I'm still trying to recover. Many other employees feel the same way, everyone is burnt out and management is not supportive. They only want to save themselves. If you do move forward with Shelter House, good luck and remember to stand your ground. Say no if it's not your job responsibility, burn outs will happen if you take on too much. 

The mission of this non-profit is great, but it has many of the pit-falls of non-profits. Employees are underpaid and not given enough benefits and PTO to manage the stress and vicarious trauma of the job. Additionally, there is virtually NO training for residential counselors and case managers. They just throw you in and expect your co-workers to train you. Additionally I have heard victim blaming views expressed by staff about survivors and cycles of poverty. This is deeply concerning but unsurprising given that they don't provide meaningful training to new staff and the high turnover rate forces them to hire people who have no background or education in supporting domestic violence victims or people experiencing homelessness. Needless to say I left after realizing that due to poor upper management Shelter House's culture was not supportive of staff or clients.

I worked with Shelter House for a few months and overall it was an okay experience. My co-workers were AMAZING; we worked together to solve problems and always were able to help each other out with coverage if needed. Management was so-so. Often times we were left to our own devices to get things taken care of which would have taken less time than if a supervisor had helped. The best was done with what was offered and salary was about range for the position. As with all social service jobs you have to go above and beyond and will get overwhelmed if you don’t stay organized. The mission of Shelter House was seen in the action of the facility where I worked, it is person centered and you will meet some amazing clients. Over all, it’s your typical non-profit.

What is the best part of working at the company?
The PTO builds pretty quickly, if you can get approved to use it

What is the most stressful part about working at the company?
Management is aloof, manipulative, and a particular manager will tell you an idea is bad and then present that idea later as her own. There are state mandated, trainings those go well, but you’re not trained well on your actual job.

What is the work environment and culture like at the company?
There’s a particular form of camaraderie between the advocates and it’s needed, but management finds it to be a problem and discourages employees team building.

What is a typical day like for you at the company?
This is a domestic violence center, phone calls, clerical work, meetings.

In terms of my job and co workers I really loved my job. The bond between employees was one of my favorite parts. My job was fun and challenging and I learned a lot.  But here comes the negative. The management is not supportive. Management is very toxic. Lots of gossip between managers. Concerns and feedback fall of deaf ears. At the time I left I was doing the my job as well as the jobs of 2 others as well as operations. And as soon as you leave they will talk badly about you to the employees that remain. Turnover is extremely high. And the executive director has no idea what he is doing or talking about. Also he has a temper and tends to yell. 

Shelter House is a small nonprofit that has grown quickly in the past few years. Shelter House operates emergency shelters and housing programs for homeless families and victims of domestic violence. 

The working environment is fast paced and rewarding. Management and staff work together collaboratively to ensure clients have the services and resources to meet their needs. 

Staff work well together and often collaborate to provide the best services to our clients and staff. 

The culture at Shelter House is supportive, collaborative, fun, learning environment. The most enjoyable parts of the job are working with staff and helping clients to change their lives!

At AHR 1 it felt good during the interview process but once I gotwas on site the feeling was off. Within the first 2wks 7 ppl quit the job 2 RC's, ADP(asst director of programs) who is the case managers supervisor, 4 case managers. That's absolutely terrible to notice when you're just starting. You get no training, No structure!!!! Sr director is only out to cover herself and will throw any one under the bus. AHR 1 can't keep ppl the turnover is unbelievable. You can't trust that your co workers are team players. Communication is off, if you do make a decision ppl go over your head and make changes. That makes it harder to work with clients when that happens. VERY TOXIC ENVIRONMENT, WORK AT YOUR OWN RISK!!!!!!

This is the absolute worst place to work, the residents are extremely ungrateful, disrespectful and will threaten you, management does absolutley nothing, and always say for staff to go the extra mile for them, they brought in residents during the pandemic when everything was shut down, putting all staffs health at risk. There were clients who had potentially been exposed to the virus but they let them move back in. The kitchen manager had not worked a full a week since he started, but was off 6 weeks during the pandemic.The residents dogged the dining room and staff was told to clean up after the residents during each meal time.... I can go on but Im not putting anymore energy into that place.... It most defenitley needs to be shut down along with the kitchen

Top Job Titles	Average Salary
Residential coordinator 57 salaries reported	$20.00 per hour
Case manager 29 salaries reported	$54,000 per year
Housing manager 17 salaries reported	$56,206 per year
Senior case manager 16 salaries reported	$57,250 per year
Assistant director 7 salaries reported	$67,357 per year

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