sales specialist

customer service representative

sales support representative

technical support representative

installer

Shift4

This isn't a job I have within the career I am going to school for, but this job definitely helps me pay my way through college right now. In most support departments there is a lot of room for advancement. If you work hard it pays off, but management is faster to notice you slipping rather than hustling but that's okay with how I work personally. It doesn't work for everyone so I do my best to encourage my teammates, but I know it means more if it comes from all management not just one or two supervisors. I hope to stay here while I am in school. I have made strong friendships and connections here that I know when I eventually move on with my actual career, I have people in my corner. Working on this side of the banking industry also helps a lot if knowing what to do in the future when/if I take card payments, co-pays, etc. 

Work life balance could be better but I feel like this could change based on the pandemic and vaccinations.

It sometimes feels like the HR team doesn't have the employees best interest at heart vs having the companies best interest. We understand we have shareholders to please but no one is happy if the employees aren't happy. Happy employees, happy customers.

We could use better and more solid training which is currently being worked on. 

Its a great work environment if you find out where you fit department wise and manage your time wisely, unless you are in customer service, tech support background is a must to succeed, or at least being a fast learner to pick up the techy things.

The company has continuously been flexible with my schedule for school as long as you give them notice in advance they usually don't have a problem working around your school schedule. 

The company has grown extremely fast and sometimes feels as though it forgot the employees behind it - but I think we'll get our feet back under us.

At first all seemed good.  Except for lower than average salary and only 1 week vacation for the first 2 years I loved the work I was doing and was allowed to work on certifications during company time.  This all started to change after about 5 months in. Certain individuals have "golden child" status and free rein so-to-speak, and are never held accountable for their failures, issues, and treatment of others. When you can't even rely on the owners to back you up... instead I got pulled off my work to do something I was not hired to do because golden child didn't like me.  Shift4 has the most toxic work environment I have ever experienced. I've never been made to feel more powerless, inadequate, and stupid in my life. There are some good people working there but they get buried in all the political bull by those who would rather act like children instead of doing their jobs. The departments are the exact opposite of teamwork which doesn't make sense because they are all there to do the same thing... make the company successful and keep a paycheck. A manager once joked that we will all need therapy after this job... and we laughed but it was kind of true.  It took me two months after quitting to give a care about anything anymore and even think of working again.   Until the owners can pull up their big boy and big girl panties and actually control their people they will continue to lose employees left and right. Oh, and I found out after I left that this company is notorious with recruiters in town!

This was hands down the worst job I have ever had. Management does not care about you as a person, all they care about is making money. They constantly implement policies without the input of the people who are actually doing the job, therefore making your life harder than it should be. They do not value your opinion nor care and the CEO is out of touch with the common person and also does not care about the little guy. The jobs mostly consist of talking to many angry people on the phone all day, it is very draining both mentally and morale-wise. The compensation is decent, however this company does not do yearly raises so don't expect to keep up with the rising cost of inflation. They just want warm bodies to put on the phone to be abused by the people that call in. Dont be fooled by the positions they post either. Tiers in this company also do not exist. It does not matter if you have 10 years experience in IT or none, you will all be lumped in together, there are no separation of job duties. The only benefit of this company is that some jobs are remote. However, this company called a back-to-office order recently and so if you live near an office you will be expected to commute. There is also no way to move up in this company as there are no career advancement paths whatsoever. You have to know someone or be related to someone to advance here. This company is just a high turnover call center at this point and overall I would avoid this company if you value your sanity, time and self worth

The Shift4 leadership team often uses sound bites to deceive the employees into believing that they're operating as a family. It is only applicable if you're rubbing elbows with the CEO and his good ole boy network. The company has an extreme lack of diversity in it's leadership team. This can be seen in their approach to managing client relationships and employees. No clear direction and an overwhelming number of inefficient home grown systems. The order management process is reminiscent of a car assembly line. Customer orders have more touches than a front door handle. If you aren't selling their acquiring solution or your client isn't interested in acquiring, forget about it. 

No pertinent performance information from leadership. Everything is a secret, scam or look over there moment. This was evidenced in the lack of communication surrounding the company's preparedness to handle the COVID-19 epidemic. No sanitary changes. Only messages how you can't get it working in an office or how the media was exaggerating the matter. No client communication until requested. No business continuity plan. Then an unexpected furlough after weeks of telling employees not to worry about their paycheck followed by an IPO. I can only liken the culture to the Wolf on Wall Street. 

This place is good if you are looking for something temporary to hold you over. If you have more than one opportunity on the hook, throw this one back in the water.

Great benefits, offers a retirement plan, and paid vacation and sick time that increases throughout the years. When the company went public, our CEO was able to award each employee with more benefits based off seniority. I have been able to work from home during the Covid pandemic and the company went over and beyond to make sure their employees were equipped with all the tools needed. The company is always expanding, so there is always room for advancement. My team members have been a second family to me and that is something that is very important, because it isn't a one-person job. We are all a team and one big family at the end of the day. The schedules offered allow you to have a home and work life balance. My management team has always worked with me on scheduling changes when I needed them and as soon as I needed them. Our CEO is present and he acknowledges us and appreciates the work we do on a daily basis. Most bigger companies you will not see that from the CEO. Training is provided for all new hires for a set amount time, and team leads and managers are always available for assistance if need be. It is a high volume call center, so the workload can become over whelming at times, but is why we are a team and as team we handle it day by day. 

Shift4 strives to be the best in everything they do. No one is the best on day one. It takes time to become the best and there are a lot of growing pains getting there. Each day they get closer and life gets easier. There is a lot of pressure to move the needle forward everyday, but at the end of the day you can look back at your accomplishments and relish in your success because it was hard won. Achievement is recognized and rewarded with more opportunities and advancement for those that are trying to be the best. I have seen hundreds of new titles, positions and departments open up in the last year alone for people willing to put in the work to make the company and culture as a whole better. 
Now, more than I have ever seen, Shift4 is reinvesting in their employees and processes with a lot more training, education, support and humility. When they don't get something right, they jump on it and create a plan to succeed. They want you to demand change from management if something needs addressing and never shy away from feedback.
Each day is a challenge but as we grow and rise so do all of the people associated with this company and when we get to where we want to be, everyone who helped us get there will reap the benefits.

The day will always start handling calls all inbound and making some outbound calls on open cases.

I learned about how to configure and integrate Point of Sale and Property Management systems with their software as well as how to audit and edit funds before they are sent out to get collected on among a lot of other things technical with many POS and PMS systems.

The management is very unprofessional and lost, they allow young people to curse and say profanity while on the floor. No kind of professionalism at all they have had 15 people while I was there let go, they are clueless on who to make a team leader, they choose who they feel is better fit for a position based on popularity and not qualifications. No structure, they need a lot of work internally.

co-workers are loud when they are not busy they are careless with words when others are on the phone. Some are very professional others are not a majority are not.

The hardest part, is going into work because you dont know what kind of mood your superiors are going to be in, when their day is bad they carry it to others and bring moral down, they dont know how to leave personal issues at the door and carry that into work and it reflects onto others.

Most enjoyable part is the break room free soda and coffee.

If you want to be thrown clueless into situations without being informed on procedure or how to do things then this job is the job for you! if you LOVE last second changes made by management that severely disrupt your every day work flow then search no further! Do you Like having NO UTILITIES/Access to necessary programs to do your job then get asked why you're not doing your job? Do you like being over worked because of the incompetence of the management? Then Apply now!  

All sarcasm aside, I've never seen such a poor excuse of a company that has obvious disregard for it's employees until working here. They're greedy and any "warm smile" shown is incredibly fake and and demonstrated in the guise of manipulating you. These people are manipulative, they'll backstab you and your clientele over without even flinching. Their only goal is to compete with Toast, Clover, and aloha and dominate the field by any means. "by any means" makes a low tier work place.  They will also tell you "there's room for growth" when the reality is there isn't.  They're consolidating their largest department with over 1000 + employees with managers who do nothing so they'll never leave. You can move up only so high but understand supervisor or manager or even above that will never be in your future. 

Shift4 is a fast growing and high reaching company. The mindset of being the best can be seen across the organization. It is the right place to be if you want to advance and grow your career. Working at Shift4 is exciting.

Communication for a such a large company is spot on with frequent updates and company news.

Promotions are posted internally for employee advancement.

Pay is fair and benefits are fantastic. Including health, 401k, company stock, employee corporate discounts,  venue tickets, annual bonus, and time off. Not to mention volunteer time off and paid breaks.

Technology is forever advancing and Shift4 embraces change. I enjoy constantly learning new things and challenging myself. 

Can a job in support be stressful? Of course! That comes with any support role. Whoever is contacting you is not calling to say hello. They’re calling with a problem. 

The entire team is always there to provide support and there is a vast knowledge base. Shift4 has their own learning and developing team who is constantly building content to help team members grow and learn.

If you want a boring and easy job, this is definitely not the place to be.


The technical work performed Shift4 was solid and beneficial for anyone's career advancements. However, the focus of the support department was not on providing quality technical help. Instead, the emphasis was on strictly following scripts, which impacted call scores and bonuses, even for strong technicians. Many calls were unrelated to tech support and included financial audits or handling rude merchants. Additionally, sales reps misrepresented the capabilities of devices, leading to dissatisfied customers and creating more problems for the support team. Outsourced work often made things worse by introducing more complex issues. While coworkers were friendly, management was mostly unhelpful, and micromanagement was a major challenge that reportedly worsened over time.


Top Job Titles	Average Salary
Sales specialist 126 salaries reported	$140,714 per year
Customer service representative 3 salaries reported	$16.33 per hour
Sales support representative 3 salaries reported	$18.17 per hour
Technical support representative 6 salaries reported	$17.96 per hour
Installer 5 salaries reported	$25.50 per hour

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