merchandiser

retail sales associate

cleaner

launch specialist

surveyor

Shiftsmart

Work-life balance
Work hours started out flexible, then only a few shifts were available. I got a message saying they push shifts to certain people who do well getting complete surveys or so they say which makes no sense, considering I've been one of the top survey callers a few times getting complete surveys so has my wife. Also, I would like to state on days the interviewer was glitching out, not actually making calls, or they were having to repair it for hours, that effects your ability to make calls and get surveys complete. This is not taken into account and shifts are taken away from you I can show many times this has happened. I sat for 3 hours most recently waiting on them to repair the project I was working on, making adjustments, I received a text message from them saying to log off the interviewer but stay clocked in so I could get paid for the time. I did receive proper pay for this one, but received multiple texts saying my production rate was low and this would effect my future shifts. It did and I had no one to reach out to to explain what happened and show proof which I have. All I received was an automated response saying they pick people to send shifts to. Then my roommate and wife encountered the same issues, now no one gets shifts and we were all told different reasons as to why, mine was low production rate, they told my wife they are pushing shifts she is just missing them, and they told our roommate they are no longer pushing shifts till after January, sooo which is the lie here? It's amazing how you can catch a company in a lie when you live with two other people who work for the same company

Pay & benefits
Maybe the pay would be ok if they actually pay when they say they are going to or not mess up your pay at all, that would be great. Maybe get their automated responses straight on the lie they are having it tell as to the reason they have no shifts available and have competent people working or people at all, personally after my experience I believe no real people work there at all and the ones who do are not actually management, they themselves I don't believe even know what's going on or how to actually fix anything.

Job security and advancement
I don't see how anyone can advance and we kind of have a hour and a half training that's all, other work from home jobs have actual training classes that actually teach you things

Management
I guess management is an automated message response. Id have a better chance at reaching by out to sasquatch then these people

Culture
Can't work if the program doesnt work however, when it does it is fast-paced and goes by really fast you have to read the script exactly. I would like it if it worked had real management team and paid correctly

Overall
So me my wife and our roommate decided to try this company during the covid shut down. Starting out the first few weeks were great we had 11-3 shifts 12-5 all kinds of shifts and the pay was everyday, then it went to two times a week which would have been fine but they paid whenever they I guess felt like it and it made no sense. You may get paid the next day after a shift or a week later just whenever. If I'm told payday is a certain day it needs to be that day, I'm not working any job that isn't consistent with pay no one would, it's a waist of time and very stressful, not to mention this was during the main part of covid shutdown and this was our way of paying bills not just pocket change. Without real people to talk to we never had a way of knowing when we would get paid. They would also pick who they sent shifts to some weeks me and my wife got a ton of shifts next week our roommate would. Sometimes we wouldn't see shifts for days then we started having technical issues with the app and the interviewer, I guess the call sampler would just not actually dial numbers it would dial but hang up on people or have just dead air. We tried everything to fix it and reached out and no one would ever help, just a generic response that didnt work or get back 3 days later, so that didn't help. Basically we were just getting paid to call and hangup on people, if the call actually went through it was pointless. With no one to help or reach out to it was annoying, but they will randomly send messages saying you need a complete a survey, how can you complete a survey when the program they gave you doesn't work and they won't help to fix it? They still owe me money as well and making me jump through hoops to get it, I guess my new job with them is to now calculate my hours and tell them how to pay me correctly. We have a time card that tells our hours, how they screw that up is beyond me but they somehow did and now here we are. I wouldnt recommend them to anyone now, don't waist your time I've found other great work from home jobs with actual work and pay, with real people to communicate with, whatever this is needs to be shut down, or have someone competent enough time take over who will actually pay people on time, properly, and where people have access to actual help just like you should get from any real job.

What is the best part of working at the company?
Not being micro managed and being able to call your own shots while working inside of the Circle K.

What is the most stressful part about working at the company?
The jobs are first come, first serve.  The jobs also seem to randomly pop up on your jobs list screen, so there's no set time to be on the app with finger hovering over the page ready to click on the job and claim it.  Many times the jobs are already long gone by the time I go in and check the apps for new weekly jobs to do.  It's very hard to earn a regular pay check with this company.

What is the work environment and culture like at the company?
The work environment can be summed up by the phrase, "you get thrown into the fire."  There's very little training provided by way of a couple of videos that are mediocre at best.  Then they just send you to a store and tell you to get to  it and to do it correctly and be done in a very short amount of time.  When you get to the store, no one is there to help you to show you what to do and where things are/ go when complete.  It's very stressful.

What is a typical day like for you at the company?
You arrive at your selected gas  station with a warning on your phone that says you will have negative consequences if you clock in more than 10 minutes late (I thought we were freelance self employees?).  Anyway, you get there 10 minutes early just to have the staff be unprepared for your clock in code to  enter into your phone  and be successfully clocked in.  So, after listening to the staff bad mouthing shiftsmart workers talking about how incompetent they are for 25 minutes as they scramble to look up your clock  in code, you realize you are now late and are going to receive actions that lead up to you being terminated from the app for being late, but there's nothing you can do about it.  It's unfair and I feel like we are being set up for failure by shiftsmart with their strict attendance policy for their employees....Wait, we aren't employees though.  We are freelance sole entrepreneurs running our own one man business, so how am I being warned like an employee for being late when I wasn't really even late in the first place?  Good luck getting support in any way from shiftsmart.  The support is nonexistent unless they are contacting you to give you negative feedback, even if you are the wrong person and didn't do whatever was being complained about but are just lumped in with all the people who have worked at the store in particular which made the complaint.  I could go on...

I begin working with Shiftsmart on Aug 1 and everything was going good.  I was the #1 rep everyday and I reached all company set goals.  On Aug 6th I could not log into the dialer so I sent a message to the support team to resolve the issue.  The support team responded by telling me that U needed to talk to my internet provider about the issue, I reached out to my provider changed modems, bought a new laptop and in between that continued to write the support team of all the steps that I had taking to help resolve the issue if it was on my end.  Long story short it is Sept 24, I have various e mails from the support team since August 6 stating to be patient and that they would send me a new user ID and password which they did and neither worked.  I have asked and pleaded thru emails for a representative to contact me directly and the support team continues to send the same generic emails that basically repeat the be patient motto and that next week I will receive a new password and username. SMH Aug 6 to Sept 24 next week has been a long week, this company is very unprofessional the guarantee 100 dollar bonus for completion of trainning and than refuse to acknowledge or pay it.  They ask for proof of the guarantee to be sent by email and when you send it they never acknowledge it.  This is or could be a good little job if the support team actually supported or fixed the technical issues of there employees......  Shiftsmart I am shifting away towards another direction definitely a waste of time and energy and very frustrating to be told next week you will receive help and than a month and 17 days later literally be writing e mails instead of making money.      Smh never again I have blocked this companies alerts and e mails......  Don t get involved they don't care you are just 1 out many and you will be treated as such....  just a number good luck.   

I started off really enjoying this job because it gave the opportunity for people to pick shifts up while being able to still have time for other things in their life. It started with 4 hour shifts and then about a month in they began with 1.5-2 hr shift. That quickly took a turn and became one of the most hated companies I’ve ever used. You only meet a leader or any form of higher management during orientation and you will never see them again. They will tell you how much they will pay you when you select a shift and then you will get there sometimes the work is already done or they don’t have exactly the amount of stuff that you have to complete on your task. If the location you were working at does not have the things that match your task list and it is not complete, It all falls on you. ShiftSmart will make sure to delay or put your pay under manual review because of it.  Any issue you report throughout your shift you have to take pictures and proof of because after the shift is over and it’s time to get paid all of a sudden they don’t know what happened or they find a excuse to not pay you. They started with if you go there,  there’s no work to complete and you reported it at least you still get paid  if not all at least half of the agreed payment. More recently, they’ve been trying not to pay you specifically for that either. They know that certain locations have certain start times for breakfast and other food shifts yet they send us an hour or two later than that time and wonder why we can’t complete the work. If you have any location with bad reception or have to step outside at any point,  the gps will automatically clock you out early and  you will not know until after the fact. Good luck, trying to submit a ticket to have it fixed before your pay comes, Support is all virtual and there is no way to speak to a physical person. 

What is the best part of working at the company?
Making your own schedule , being paid tje next day (for a small fee).

What is the most stressful part about working at the company?
Communicating with the home office team. Some are very helpful but others don't seem to answer your questions at all and just cut/paste directly from some handbook without any personalized details in their response. IMO they need an employee # for workers to call. Otherwise you're left unknowing if you will be paid or when, or even why you can't see any shifts. Extremely fristrating.

What is the work environment and culture like at the company?
Environment is not applicable as you work on your own, but as I said in my previous answer it can be difficult to feel valued at all.

What is a typical day like for you at the company?
If you have a shift scheduled you arrive, get the code from the store manager (or take the steps needed if they have no code to check-in, the app walks you through - it didn't used to do that!) and find out what they want you to do for your 4 hour shift. Work your 4 hours as a cleaner or merchandiser ( sometimes you may do what is needed most regardless of what your job title is in the shift but there is a survey at the end to fill out and talk about whether you were kept on task with what the shift was designated for - I personally ask what needs to be done more and sometimes split a shift into 2 hours of each position) at the end of 4 hours you get the check out code, or app will check you out @ 4 hours. Fill out end of shift survey and go home.

I first started working for ShiftSmart at the beginning of the COVID pandemic "lock down" in March 2020 [food bank assembly work and "surveys" of retailers' & restaurants' COVID precautions].

Virtually all communication *must be* within their APP's 'chat' style message section or by direct text message to provided numbers (no phone calls; the only email provided is a general support one). Some contact reps/teams are helpful and answer messages quickly (especially the ShiftSmart folks themselves); however, when there's an issue with a 'mystery shop' [there are various kinds], I didn't get *any* kind of *timely* response. Personnel *actually at* some work sites can vary in teamwork & attitude; if present, ShiftSmart reps are pleasant. As far as supervisors &/or co-workers go, it can be a toss-up. With their 'mystery shops', if it is determined that you haven't "correctly completed" the job, you do not get paid, with very limited opportunity for appeal -- it's the nature of the work, I guess. Available jobs/shifts are shown in the app, and you have the choice of which to accept.

This broker-type app was a real lifesaver when money & jobs were scarce, though. The pay is reasonable for a 21st century kind of "piece work", although many surveys/'shops' take much more time to complete than anticipated.

*MAKE SURE to READ ALL INSTRUCTIONS/guidelines for tasks/jobs *BEFORE* starting, though!

What is the best part of working at the company?
deciding when and where you would like to work

What is the most stressful part about working at the company?
The managers that treat you unkind because who you work for and for prior bad experiences with less productive Shiftsmart employees and having to prove your hours or having your hours corrected because they are constantly incorrect.

What is the work environment and culture like at the company?
The work environment is great when you get a manager and its employees realize that there only one reason you are there and that is to assist in areas needing attention.  I think Shiftsmart's intended purpose was to help companies in areas where the are lacking and when the managers and employees realize that is the only reason you are there, it becomes a good partnership for both parties.

What is a typical day like for you at the company?
A typical day hopefully starts at my first shift at 6 am continuing through 3 shifts, but since all starting times have seem to change to 10 am, I now only usually get 2 shifts in because most days end at 6 pm.  Beginning the day at each store with a positive attitude, smile on my face and nice word for anyone I come in contact with and representing the company well and taking pride in my work, trying to the best job I can do to help the employees of that store to the best of my ability and to make it a little easier of each one of them.

I love working for this company I feel like  they are fair, I feel like  they are on top of their jobs for the Independent Contractors they hire, as well as the  companies they work with. its a service to me, to be able to work with major companies. Its not at all degrading by any means, work is work it wasn't meant to be easy, this is the least stressful job I have had and I am no spring chicken... I love working for them ,I feel the app treats me well, so I do my best as I would and do any job.  I want Shiftsmart look good as well.    I get good shifts , the same shifts if I want them. If I don't show up or if  I'm canceling jobs last minute, well your not working for any rewards that way anywhere. SO far what I do see, is that I am rewarded for hard good work, no , its easy work the pay is fair for the work. I work alone there is no drama, most if not all the  employees and managers from  the places that I've work in has always been helpful and respectful.  I am so grateful for this platform, its getting me by. Support does get back to you if needed , they  read your messages when you submit a  help ticket . Anytime I have communicated with a live person its always been pleasant. I feel its a great service to me. Thank you SHIFTSMART. This has been a  positive experience for me. 

Hardest part about anything to do with show smart, is actually getting a hold of anyone when there's a trouble with your shift, or needed products.

Basically your shift was mostly stocking shelves, cleaning the store, or food prep.

The job itself is not really hard. But given the unreliability of the training, which is mostly handled by another person who also works shiftsmart. Many of the stores that I worked at had no system in the coolers, and thus products were everywhere. So have to shift I often spent actually organizing it so that I could put stuff up.

But what it also boils down to is that you are considered a contractor employee but you are heavily micromanaged. And currently there is judicial processing in regards to the exploitation of workers in this regards. And that's exactly what is happening. Because the level of being micromanaged AKA taking before and after photos of every single step that you are doing. And for me also sometimes randomly getting messaged about being at the store or whatnot was all very micromanaging, when they also have location trackers on your phone.

Everything is done via an app. And that app is super lagging because there is too many processes trying to be activated through one app that is not designed to adequately hold all of the various functions.



What is the best part of working at the company?
Shift smart gives me the opportunity to work more or less hours if I choose too. Also I have flexibility while making my own schedule. Downside is that some of the managers at the stores are very hostile and unprofessional.

What is the most stressful part about working at the company?
The managers are not very friendly and down right rude to Shift Smart employees at time.  I mean like who are you? You work at Circle K while I'm going to college and I'm not rude! 

What is the work environment and culture like at the company?
Overall Shift Smart itself is helpful when needed for the most part.  I have shown up for a few shifts and was turned away because the app allowed me to schedule, but the store said otherwise and that is frustrating since I took my time, talent and gas to show up! I was not compensated for it either.  You can't depend on them for a solid income because there's been a few hiccups I've encountered.

What is a typical day like for you at the company?
I select a shift and show up, get the code from a manager/employee and work my shift.  The thing is there isn't enough work to stay busy for the entire shift sometimes, so you have to pace yourself, but I didn't.  I worked my work and finished early a number of times and left.  The managers/employees talk negatively about some Shift Smart workers and that is bad for morale.

Top Job Titles	Average Salary
Merchandiser 4 salaries reported	$11.50 per hour
Retail sales associate 111 salaries reported	$15.84 per hour
Cleaner 1 salary reported	$25.00 per hour
Launch specialist 10 salaries reported	$51,250 per year
Surveyor 9 salaries reported	$11.89 per hour

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