mental health technician

clinician

teacher

counselor

coach

Shiloh House

In my tenure working for an NGO like Shiloh House, I’ve seen unscrupulous behavior between certain staff and the kids they housed. The impartial treatment of young PoC’s not only went unpunished but often swept under the rug. There was one instance when a child was escalating in his behavior and somehow got the car keys to one of the company cars. The young man was an African-American male and he was accompanied by a young Caucasian male. The two allegedly got into the car and attempted to start and drive away with it. Thinking fast, the young man quickly went into reverse, slightly backed out of the spot, then quickly put the car back in drive and drove back in. The young African-American male was taken off to jail, while the young Caucasian male received a slap on the wrist. Another instance was when the children were escalated and weren’t following staff instructions and engaging in reckless behavior at the Family Resource Pavilion. The police were called for assistance and a minor (young African-American female) was tased. Prior to that event, there were instances where young white males were engaging in similar destructive behavior. Some instances the police came, made a report and left. Other instances, the police weren’t contacted at all the Caucasian children were allowed to stay in the program worry-free. I’ve found at my experience and a child is twice as likely to have the police contacted on them for similar destructive behaviors as their white counterparts. 

It doesn’t stop at the inconsistency in punishment for the kids. Also, young PoCs would tell staff that their needs aren’t being met because they don’t have clothes, hygiene products or services available to them the same way that Caucasian children did. Sometimes African-American children weren’t allowed to take naps throughout the day; while it was encouraged for some of their white counterparts to take naps. When those young PoCs discharged from the program, they were sent home with their stuff in trash bags; while staff worked diligently to ensure that Caucasian children were sent home with their possessions in boxes and luggages. 
There inconsistencies of the treatment in children at the facility or facilities not only send the message that you won’t get equal treatment if you’re a young PoC, but it also sends a message to young Caucasian individuals that they’re actions will often go unnoticed or unpunished because that’s the actions being perpetuated by the adults that serve them. It sends a message to young PoCs that they’re already forgotten and lost in a system of prejudice and discrimination and they lack the power to do anything about it; while Caucasian kids are given a clear vision of a potentially bright future. It’s deeper than just being treated disproportionately to others. It’s more about the end result of what we’re trying to tell these kids their worth in society, and the message is that your life and well-being isn’t as important as your Caucasian counter-parts life and it never will be, simply because of your skin color being darker.

The environment at Shiloh House was a revolving door of negativity and events that would cause even the most centered person to go mad. Supervision is often underqualified to lead, and they're often gossipy and critical of not only the staff whom they supervise, but the kids as well. Many employees complain about being overworked, and the environment is abusive for the clients that they serve. None of the clients were ever put in better situations, and they often turned on each other and fought each other and staff; which was counter-intuitive of the whole idea of it being a "safe space" for clients who were going through a tough time, including, any abuse at home. Clients would often sneak in paraphernalia, and the treatment they receive here was utterly ineffective. I question the validity of this organization, and whether or not the mission behind it is to actually help clients in their community, and not the tax subsidies they receive for each client. It seems that it's about the money, because every situation diverted from the idea that the organization was there to help. They preached about change in the organization, but there was never any change. They had this faux sense of professionalism and community; when in reality the entire place is a sham to get money from the state from the clients they serve. The safety and well-being of the employees who work here are put on the backburner while the main focus seems to be maintaining state regulations with no incentive for the employee; while desperately accepting any client into the program with hopes that they could capitalize off that client. Sometimes clients would come in with issues that none of the employees are equipped or trained to deal with, i.e. addition, over-aggression, etc. I wouldn't recommend my worst enemy work for this organization, and I hope that the state comes to their senses and closes this abomination down.

On a typical work day you are usually interacting with kids that can either be the sweetest kid you will ever meet or will start attacking you aggressively. While this is absolutely the nature of the work, and something I was prepared for going in, what was not was the treatment received from the company. They minimized the actions of the treatment counselors/ cooks/ paraprofessionals as well as continually placed the lives of the children and staff in danger by restricting police involvement. At one point in time a client, a larger boy at the maximum age for the facility I was working at, was breaking in the doors of the location attempting to attack several smaller clients. This client broke in 4 doors to get to the clients and the staff had to barricade the doors of a room with furniture to prevent the attack. After police were called staff were reprimanded for calling the police and the client was welcomed back the next day where he decided to behave similarly again and police had to be called again. This was the general mentality of the whole company. The income from the state for client's was more important then the safety of the facility as a whole. The above and beyond behaviors of some staff were not only discouraged but reprimanded often, There is such a large turnover of staff due to the lack of training for the situations and the lack of support from Leads and management. Would not recommend in working for this company. The helping of children is no longer the organizations focus.

You'll work mostly with a small group of people in your department, at your location. Those people are usually fine, but the disconnected corporate mgmt make this a place that I will never recommend to anybody.
Every location was understaffed, and every coworker I spoke with felt overworked. By the time I left, the turnover and burnout rate was so high that they were re-distributing job duties to almost everybody on staff. 
The benefits aren't competitive, compared to similar positions in the area, and the pay is not good. I ended up starting at another workplace, doing the exact same work, making $2.50/hr higher than I made at Shiloh. 
Despite the low pay, you usually won’t be considered for a raise before your first “Yearly Review” with the company, unless some sort of miracle happens, and if you do stick it out and receive a raise after those 365 days, the average increase is about 30 cents.
Every single person who, during my time with the company, had expressed dissatisfaction for ANY reason, was met with extreme resistance and ignorance towards their needs as an employee. This often happened to the extent that the employee would be left no other option but to work somewhere else, and HR would mark them as "non-rehirable.” 
Many coworkers of mine had requested additional support that was never given, and expressed dissatisfaction with policies and procedures that were written by people who they felt didn't actually participate, or witness, much of what happens in an average employee's workday.
Safe yourself the time and stress and work literally anywhere else.

This is the best place ever! The Supervisors are very supportive and don't give up on their employees. Errors are corrected kindly and support is given constantly. There is a week long mandatory training schedule when you start along with mirror shifts to get you used to the job. There is lots of room for advancement since it's a tough job dealing with at-risk youth and lots of people can't handle the stress. Tons of upward mobility. I've gotten promoted twice already and I haven't been here a year yet! Everyone here is so nice. It can get a little hectic, but that's to be expected. 

As far as maintenance goes it's quite varied and you get to learn a lot of new things. There are residential style buildings and commercial style buildings. We take care of buildings, landscapes, vehicles, etc. Very fun!

The people you will work with, and usually your direct supervisor will be great. That's where the good news ends. There is no consistency to any policy. Training, where provided, is slipshod and unenforced.  The directors are at best willfully ignorant as to the reality of the situation at their facilities. You will be in physical danger with no lifeline at least a couple times a week.
It's not all Shiloh's fault- there are some disastrous regulations that are unfixable at this level, and I'm told Adams County crams many of the really violent clients down their throats with threats to their licensing. 

This is a storage facility for young criminals that is not equipped handle them. Ancient and non existent security measures, broken doors and windows, and a severely delusional view of success at a corporate level are constant. You will rarely see anyone with any power in an actual child care facility.

Shiloh House is the worst place I have ever worked. Yes the kids are great and working with them is rewarding. Other than that you will have no support, terrible pay, most likely get injured by the kids, be over worked, and assigned other tasks that aren’t your job due to terrible understaffing and very high turn over rate. You will not get a raise or any additional compensation. I have seen the best most qualified people be forced to resign and quit due to all of these issues. The management is passive aggressive, unprofessional, and they only care about money. Nothing else. They feed the kids expired food, restrict access to books/learning, and HR is useless. HR will not listen to you, respond to you, or help you in anyway. They will sweep any problems you have under the rug and it will not go anywhere. This is an embarrassing excuse of an organization that claims to help children. 

“Shiloh House” in one word: unscrupulous. Unfortunately, every non-profit organization isn’t as it seems and there are skeletons in the closet. Hiding and lurking behind every door. It’s very unfortunate as the field of work they declare they stand by involves children who need real support, real counsel, real treatment and real education. Shiloh does not offer any accredited program to the clientele. There is no progressive or consistent rhythm to any treatment method they offer. In meetings we talk about change but it’s always the same reality of going through the motions every day because the staff is under qualified and lacking leadership skills in taking charge to implement change to create forward progression. In situations where staff does take initiative to implement change, there is no support, communication or respect from fellow staff as well as upper management.

Exhausting work. If you are sick and need cover for your shift they expect you to do it, or come in anyways (this has changed a little due to Covid) Too many chiefs, who are disconnected from the reality of the actual hands-on work. They frequently manage by crisis. If there is an issue with how things get done that can be reasonably expected to be handled by management,  they manage in crisis mode, then write a policy and procedure that makes the staff responsible for handling that type of instance in the future. Lots of lip service on how much they value their staff, who do the actual hands on work. 

I've been at Shiloh for a year now. Overall I feel like this type of service is very important & it takes determination. Things seem to be going In the right direction. Obviously, not just anyone should be allowed to do this type of work. It takes a massive amount of compassion and patience to properly care for and support the clients, who are here because they NEED understanding and proper boundaries. I think those who don't stay are those who have grown accustomed to doing a 'job' & not providing a welcoming and safe atmosphere for clients and/or have been overworked and misunderstood in their communication for unmet needs & the ability to continue to provide what each client needs. This is HEART work and yes, it is hard work too.  

Top Job Titles	Average Salary
Mental health technician 32 salaries reported	$24.84 per hour
Clinician 8 salaries reported	$59,540 per year
Teacher 11 salaries reported	$59,591 per year
Counselor 1 salary reported	$25.88 per hour
Coach 3 salaries reported	$23.69 per hour

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